WAYS OF APPLYING THE QUALITY MANAGEMENT SYSTEM IN ENTERPRISES

Abstract

Achieving institutional quality is one of the main goals of today's enterprise. This requires the development of policies, regulations and practices that cover each institutional element with a single quality view, their translation into written documents, and the implementation of institutional assessments and audits in accordance with the written documents. The study aims to identify quality and quality management approaches, the development of the ISO 9001 Quality Management Standard and the necessary documentation and document management practices within this framework. Control and evaluation of the system is also carried out through documents, which are the source of corporate information. The results of our research are considered significant in terms of revealing the importance of document management practices in quality management models that are fundamental to modern enterprises. The ISO 9001 Standard is not difficult and contains general requirements. It can be applied in any sector, be it large or small scale. It represents a powerful management system when properly understood and properly applied. The ISO 9001 Standard is completely dedicated to organizations to establish a Quality Management System. What needs to be done is not to create a "standard" Quality Management System, but to create a Quality Management System that meets the requirements of the standard. Keywords: ISO 9001:2000, quality management system, enterprise, international standards, quality, etc.