Study on Total Quality Management System Construction for Higher Education

Abstract

Total quality management (TQM) system of higher education is related to formulating college functions, and implementing quality policy, objective and responsibilities. Higher education information resources and service quality system is continuously improved through comprehensive utilization of various quality management methods. This paper designs specific contents and implementation strategies for higher education to apply this system and finally point out tge possible problems and solutions during implementation of TQM system. Connotation of TQM of higher education Quality management coexists with production, marketing, finance and accounting and aims to formulate and implement quality policy, objective and responsibilities. Quality management theories and methods refer to a series of research theories and methods for development and implementation of relevant quality management projects. The purpose is to better evaluate features of quality management theories and methods through review on quality management theory and method study, and indicate deficiencies in the study and specify the next research direction so as to provide certain guidance for theory development and reality. Japanese enterprises define TQM as the following values; (1) customer first; (2) employee first; (3) attach importance to teamwork; (4) attach importance to safety; (5) encourage sincerity; (6) require all to participant; (7) process first. Quality management system of higher education includes four aspects: 1) quality management system is a constituent part of organization and management system and also a set of system established by an organization to ensure product and service quality; 2) quality management system and authentication have no equal relation. Authentication is just a means to gain approval of some quality management systems; 3) for the organizations valuing quality, no matter whether they are certified, perfect quality management system should be established; 4) perfect quality management system includes correct quality management philosophy, effective quality management method and resources used to form quality. Quality management system of higher education aims to meet users, comprehensively utilize various quality management methods and continuously improve higher education information resources and service quality system. Necessity of applying TQM system for higher education At present, an urgent task for higher education is TQM system and service quality system authentication, supply of high-quality products, adaptation of information society and service for students. The significance is as follows: Convenient for enhancing higher education competitiveness After China joined WTO, higher education will gradually blend in economic global system like other public interest and other fields. Higher education information service and development will be faced with new opportunities and challenges. The addition of foreign investors gives rise to serious impacts on China’s information service subject (higher education). In the face of fierce market competitions and the quantity of information services, the information popularity and quality reputation of an enterprise become the first target when users select service providers. International Conference on Education, Management and Computing Technology (ICEMCT 2015) © 2015. The authors Published by Atlantis Press 473 Convenient for improving quality awareness of higher education workers Higher education workers may participate in training and practice through some organizations for all-round learning, then improve management consciousness and achieve higher-level participation in higher education management. In this process, quality awareness gradually becomes an important factor for higher education quality management standard to be really implemented in daily behaviors of higher education workers. Through discovering and solving problems, higher education workers can form quality management environment “living quality”, or conscious actions are improved through employees’ comprehensive quality to ensure basic management system for effective operation. Convenient for facilitating sustainable development of higher education TQM system construction for higher education is of great significance for sustainable development of higher education. It can not merely improve school-running quality of higher education, but also make higher education sustainable development. During establishment and implementation of higher education quality system, the usual practice is not adopted, but fixed standards pre-established by the appraisal agency to measure higher education. Basic contents of TQM system construction for higher education Information service quality management Firstly, we should explicitly formulate service quality policy and objective. In the era of big data, as quality management system generates increasingly large influence on human life, discussion on college information service quality management system becomes the need of era development. During researches on quality management system, the functions of information and data as well as ordeal of quality management system on human life in recent years will certainly be cognized again. The defects of “anthropocentrism” can be effectively analyzed through education and case analysis. It is required to deeply cognize such wrong idea, guide students to master the methods to improve quality management system and promote harmonious coexistence of students and teachers in colleges. Quality management system study in college class can effectively facilitate harmonious coexistence among people. Economic-centered and economy-centered practice is to some extent transience and wrong. Popularization of quality management idea among college students contributes to their formation of life employment view and advanced thought so as to guarantee continuous and healthy development of China’s economy and correct treatment of interpersonal relationship. Secondly, we should specify design of quality system structure and system elements, students are the key to quality system. They often take part in service supply in this process and directly evaluate the process effect. The starting point is the need of student service, and the final result is service. It is required to pay special attention to specific information control process. It is necessary to formulate quality manual as needed provide work duties, rights and mutual relations, confirm higher education service quality system elements, formulate corresponding program file system for main emphases in service quality process, specify the division of labor, make everyone clearly realize their duties, and formulate post norms according to job nature, job requirements, service standards and quality control norms. Student service demands continuously change and develop. Since 1080s, student demand has developed to current professionalization, service and information technology. It is required to combine the features to conduct all-round and multi-level study and exchange for student service demand, know the structure, classification, title index and service setting of students, sort, summarize and analyze results and form student service abstract so as to lay a foundation for student service design. Service resource quality management Firstly, provide core service, i.e. provide consultations and information retrieval service (media file information) to meet user demand for knowledge and information. Such service can be called real service and the core of user need. Secondly, provide form service. It means attitude and efficiency are used to meet users’ some mental and spiritual needs and wishes. Thirdly, add service means. Various kinds of convenience are provided for users’ reading, rest, diet and accommodation. Perfect service