Quality Award Model Research Articles

Total quality management and sustainable policy making strategies in biochemical industries: A critical review of prior research

BACKGROUND: The history of Total Quality Management (TQM) presents a broad overview of the processes used to make things perfect in this imperfect world. The concept of TQM strategy in biochemical industries highlightsnumerous ways to use “quality” as a tool for improvement in the real work environment during the actual execution of work. A sustainable and effective quality management policy with specific missions and objectives mightlead to the achievement of a productive outcome in biochemical industry. OBJECTIVE: This study focused to examine the variation in understanding of TQM in the biochemical Industry and its correlation with other aspects of organizational improvement. To study the impact of TQM on a sustainability aspects of biochemical organizations by framing an appropriate synthetic model. METHODS: The strategic to setup a ‘hard’ and ‘soft’ TQM principles was used for effective TQM implementation. In addition, individually developed methods of TQM quality award models were implemented in a wide range of industries. RESULTS: This study reveals that, a significant number of biochemical industries recognize that sustainable business strategies and successful implementation of TQM practices lead to new opportunities and improves results in the economical and sustainable development. CONCLUSION: Appropriate policy-making strategies and TQM are critically important ingredient for organizational growth. The implementation of TQM in biochemical industries is important for the overall growth of the organization and employees.

International Quality Award Models: Innovation Enablers or Inhibitors?

Historical development of models and criteria supporting major international quality awards is driven more by continuous or incremental improvement than by breakthrough improvement. This has been the case in particular relative the most enduring such awards - the European Foundation for Quality Management (EFQM) Business Excellence Award, America’s Baldrige National Quality Award for Performance Excellence (MBNQA), and the Shingo Prize for Operational Excellence. In possible contrast are initiatives such as the United Nations Sustainable Development Goals (UN SDGs) and the imputed urgency for improvement, innovation and change associated with these, due in large to the sheer scope and magnitude of change needed – especially with respect to societal or environmental challenges. While sufficiently rapid iteration across a large enough number of cycles has the potential of rivaling the magnitude of innovation attained through a focus on breakthrough improvement, such an approach is unlikely to precisely match the destination of innovation attained through breakthrough improvement approaches. One significant reason is that incremental improvements often target minor course corrections with well-defined trajectories, whereas breakthrough efforts target larger strides with more mystery between the point of origination and the targeted destination. Differences in these approaches impact products and services reaching the market in many ways, hence impacting their marketplace performance. Among differences of note are ones in the natures of the product or service brought to market, the timing of their market arrival, the levels of creativity and innovation required, design innovations introduced, consumer receptivity and perception of iteration vs. innovation, perceived impact, consumer perception of the company, and – not to be ignored – risk and reward elements. Questions explored herein are whether the models and criteria used by international quality award frameworks enable innovation and entre-intrapreneurship, inhibit these, or are innovation and entre-intrapreneurial neutral. Similarly, the impact of the UN SDGs in relation to innovation are discussed.

A study on the performance self-assessment model based on Vietnam National Quality Award and some recommendations

Quality award models, also known as business excellence models (BEMs), have important implications for enterprises on managing quality and providing guidance for businesses wishing to build and apply quality management systems. Self-assessment has been widely recognised around the world as a tool to guide the development of quality-related activities in enterprises. In this paper, thanks to practical research results in typical enterprises, the author discusses the pilot application of self-assessment based on the Vietnam National Quality Award (VNQA) to evaluate the performance of management activities of some VNQA winners, thereby proposing some solutions to promote self-assessment in Vietnamese enterprises in the coming time.

CОЦИАЛЬНЫЙ АСПЕКТ УСТОЙЧИВОГО РАЗВИТИЯ АДМИНИСТРАТИВНО-ТЕРРИТОРИАЛЬНЫХ ОБРАЗОВАНИЙ: РОЛЬ И ЗНАЧЕНИЕ СОЦИАЛЬНЫХ УСЛУГ

The article considers aspects of sustainable development of administrative-territorial entities. Special attention is paid to such an aspect as social development. The indicators and indicators characterizing the sustainable development of the territory and determining its social component are given. An assessment is given for a smart and resilient city capable of supporting the social sphere of the territory. The article considers the entire range of social services that are provided to needy categories of citizens. It is concluded that the development and promotion of these services can be a driver of ensuring the sustainable position of the territory. A targeted approach to ensuring the sustainable development of the territory based on the development of social services was given. As a tool for maintaining and motivating the provision of high-quality social services, a quality award model is proposed, which can be implemented both at the national and regional levels, a standard model for a new social service, and proposals are made to clarify the basic standard for sustainable development by social indicators

Unleashing the Importance of TQM and Knowledge Management for Organizational Sustainability in the Age of Circular Economy

Despite the growing importance of the concept of circular economy, the case of developing countries remains under-explored. Against this backdrop, the present research aims to examine the association between the constructs of total quality management (TQM) and organizational sustainability (OS) with the mediating effect of knowledge management (KM) from the perspective of a circular economy. The data were collected from the manufacturing sector of a developing economy (n = 510) to serve the purpose of the current research through a self-administered questionnaire (paper-pencil technique). Structural equation modeling (SEM) was employed for hypothesis testing of the current survey. Six TQM dimensions were drawn from the Malcolm Baldridge National Quality Award (MBNQA) model. OS is composed of economic, social, and environmental sustainability, and KM is composed of four dimensions including acquisition, creation, sharing, and application of knowledge. The empirical examination suggests that TQM positively relates to OS, with KM playing a partial mediation role between this association. This study provides important insights for the management of the manufacturing industry of Pakistan on how to ensure organizational sustainability in the age of a circular economy by using the constructs of TQM and KM.

Russian government quality award: 25 years towards organizational excellence

PurposeThe purpose of this paper is to review the Russian Federation Government Quality Award (RFGQA) over its 25-year existence.Design/methodology/approachThis paper looks into the evolution, model and key provisions of RFGQA, based on the authors’ long-time experience as an Award assessor. Apart from that, methodologically, this study uses the desktop research method, comparative literature review.FindingsThe research results show that RFGQA over its 25 years has become the most popular approach to the development of organizational excellence for Russian enterprises and organizations, regardless of the sphere of activity.Research limitations/implicationsThis paper presents the core results of RFGQA’s 25-year existence. The comparison of the current Russian Quality Award model with the new European Foundation for Quality Management model is not analyzed.Originality/valueThis research paper extends current knowledge of national quality awards and presents an original set of information about RFGQA, its methodology and results.

Religious Character and Service Innovation toward the Improvement of Sustainable Quality of Primary Health Services in South Sulawesi

The World Health Organization (WHO) stated that accreditation is a method for ensuring quality of healthservices. The method was developed in Indonesia. Accreditationis a form of method to measure the qualityof health center services. Malcolm Baldrige National Quality Award (MBNQA) model and The Model ForUnderstanding Success in Quality (MUSIQ) that are developed in several countries, have not paid attentionto the religious and service innovation aspects. This study was aimed to analyze the influence of religiouscharacter and service innovation toward the improvement of sustainable quality of primary health servicesin South Sulawesi. This research was a mixed method research. The qualitative data was obtained from 10informants that the result was then examined by using content analysis. The samples for quantitative studywere chosen through proposive stratified random sampling technique with Lame show formula to get 395respondents.From the result of qualitative research, it was found that religious characters have 10 indicators, namelydiscipline, presenting God in every activity, fair, patient, friendly, committed, tabliqh, fathanah, amanah andshiddiq. In addition, service innovation is composed of 6 indicators namely new activities/modifications,follow-up analysis, resource support, cross-sector collaboration, providing new brands and developing localwisdom.Furthermore, from the result of quantitative research, it was found that there was a significant influenceof religious character and service innovation toward the improvement of sustainable quality of primaryhealth services by using Chi-Square test result which p value = 0.001 (p<0.05). Hence, it is recommendedthat community health service staff should apply religious character and service innovation to improvesustainable quality of primary health care.

Association of performance with quality initiatives and quality awards: quality initiatives' effect

PurposeThe purpose of this empirical study intends to explore the contingency effect of the adoption of some specific quality initiatives (QI), on the correlation of some performance measures (PMs) with the “interacting” QI and quality award (QA) models through the continuous improvement (CI) journey of Indian QA winners.Design/methodology/approachA survey questionnaire was administered to the Indian Quality Award winners. Data collected from a survey were followed by validity and reliability analyses of the instrument. Hypotheses were tested using Spearman's correlation test and Fisher's Z-test.FindingsSome specific QI that affected the correlation between PMs and research questions representing the interaction among QI and QA models during different stages of the CI journey of organizations were identified. PMs that correlated with interacting QI and QA models through the above stages of CI journey were also identified.Practical implicationsA preliminary inference on QI to be adopted and the PMs to be focused upon during the different periods of CI journey of Indian organizations was arrived at. This could help practitioners in proper choice of QI and to focus upon “realistic” PM through different stages of the CI journey of organizations.Originality/valueThis study attempts to fill the gap of scarce holistic studies on the long-term performance implications of interacting QI and QA through the CI journey of organizations.

How to Characterize Business Excellence and Determine the Relation between Business Excellence and Sustainability

A descriptive attribute or characteristic of an object is called dimension. In the area of Business Excellence, this concept is associated with national quality awards and Business Excellence models. The aim of the paper is to identify the Business Excellence dimensions, on the grounds of comparative analysis of selected national quality award models, including determination of relations between the Business Excellence and Sustainability. Cross-cultural comparison of Business Excellence core values in the analyzed excellence models/national quality awards will be helpful in identification of the Business Excellence dimensions. The main findings of this study are: The basis for achieving Business Excellence is to respect the core principles of TQM (Total Quality Management); Business Excellence dimensions can be identified based on core values; Business Excellence can be characterized through dimensions; there is a relationship between the Business Excellence dimensions and the Sustainability dimensions. This study is based on information that was gathered through an extensive literature review (research publications and research studies (documents) about the national quality awards and Business Excellence models using Internet and research databases (Web of Science, Scopus, EBSCO) and the authors’ own experience. Methods of analysis, comparison, selection, abstraction, induction, deduction, determination, and statistics were used. The paper is organized as follows: the methodology approach; the comparative review of the secondary data on Business Excellence core values in the analyzed models; discussion about the main findings, including the link between the Business Excellence dimensions and Sustainability dimensions.

Improving service quality

PurposeThe purpose of this paper is to examine the mediating role of total quality management (TQM) internalization factors on the relationship between the proposed drivers (internal/external motives) and outcomes (external benefits and financial results).Design/methodology/approachUsing a sample of quality managers, this study adopts a two-step methodological approach to explore the key components of TQM internalization via an initial exploratory study followed up with a quantitative study to examine the relationships between the proposed drivers using structural equation modeling.FindingsThe qualitative study revealed the key components of TQM implementation factors, namely top management commitment, middle management commitment and audits, training and employees’ commitment. The quantitative results show that a positive relationship between external motives and TQM internalization was not supported; yet, the results supported the influence of internal motives on TQM internalization. Further, the results revealed a significant relationship between TQM internalization and internal benefits but not financial benefits. Finally, a strong positive link between internal and financial benefits emerged.Research limitations/implicationsThe study findings are only based on the perceptions of quality managers and future research could test the proposed model using other units of analysis in order to fully capture the role of TQM internalization.Practical implicationsThe findings show that award model adoption is a significant tool for quality improvement in organizations, a procedure that drives both internal and financial benefits. Further, the study points out areas that companies should emphasize in order to successfully implement a quality award model and therefore harvest its potential benefits.Originality/valueThe paper proposes an empirically tested conceptual framework that examines vital issues concerning the internalization of the TQM approach through award models, thus providing valuable outcomes for decision makers to improve service quality.

An evaluation of alternative business excellence models using AHP

PurposeThe purpose of this paper is to compare some major National Quality Award/Business Excellence Models (NQA/BEM) in terms of the criteria employed and their relative weights. It shows that these models vary both in terms of criteria and their weights. Whereas some of them are changing weights frequently, others are almost static. It employs the analytic hierarchy process (AHP) to allocate scores to 12 criteria identified in the model by Agrawal et al. (1998) to propose a modified quality award model similar to that. The six quality award models used in the USA, Canada, Europe, Australia, Japan and India are compared with the proposed model using AHP and their relative rankings are obtained.Design/methodology/approachFirst, a literature review is done to identify various quality award models globally, with their features being compared. Furthermore, paired comparison technique is used to rationalize the relative weights of proposed 12 criteria, and then AHP is again used to rank this proposed model with six major award models.FindingsThis paper shows that the six NQA models vary substantially on parameter weights. They do not include some relevant criteria to evaluate the organizational performance holistically. It also reveals how some models have been revising criteria weights very frequently, whereas others are static. In some models, the results get much higher weightage than enablers, and hence the performance may not be sustainable. The modified Agrawal et al. (1998) model is taken as a base model, with weights rationalized in it using the AHP. The rankings obtained using AHP reveal that proposed model scores over the other six prominent quality award models. The result also reveals that for organizational excellence, the quality of people plays a major role in the successful implementation of quality processes. Hence, it is very important to focus on improving the quality of people before expecting improvement in the quality of products and services.Research limitations/implicationsThe paired comparison results are based on the researchers’ own perception and do not consider interdependence among the criteria, which is a limitation of AHP. Analytic network process can be further explored to overcome the limitation. The proposed model has not been tested in a variety of real-world situations, which can constitute a scope for further work in the direction.Practical implicationsThe proposed model framework and weightages evolved using AHP can provide a universally acceptable quality award model framework. The companies can adopt it with or without modifications to address their contextual adaptation. It can possibly become a standard model framework globally. This model does not capture the measurement of the softer aspects that impact the people quality. As people play an important role in the success of the implementation of any practice, hence measurement of people quality is another important aspect that can be further studied and researched.Originality/valueThis comparative study & analysis of National Quality Award/Business Excellence Models using AHP is presented for the first time. The authors have not come across any such studies in their literature review. This paper is an original conceptualization of the application of the AHP on the various Quality Award model parameters, and it has been submitted exclusively to JAMR for publishing.

Impact of total quality management on corporate sustainability through the mediating effect of knowledge management

Abstract Considering the environmental deterioration and dwindling natural resources, the present study aims to investigate the structural relationship between total quality management (TQM) and corporate sustainability (CS), and examines how TQM practices can facilitate firms to achieve CS objectives. This study also analyses the important role of knowledge management (KM) in the relationship between TQM and CS and investigates how KM mediates the relationship between TQM and CS. Six TQM practices were taken from The Malcolm Baldrige National Quality Award (MBNQA) model; CS was comprised of environmental, social, and economic sustainability, and KM was measured through knowledge creation, acquisition, sharing, and application. The data was collected from medium and large-sized organizations from the manufacturing and services firms located in Pakistan. The theoretical model and hypotheses were tested through structural equation modelling (SEM). The results indicate that TQM has a significant and positive impact on CS, and KM partially mediates the relationship between them. The dimensional level analysis indicates that TQM has an insignificant relationship with knowledge creation and KM has an insignificant relationship with environmental sustainability. The findings provide valuable insights to the management of manufacturing and services industries and how they can ensure the sustainability in their organizations through TQM and KM.

Quality initiatives, quality awards and performance; contingency effect

PurposeThis paper aims to explore the contingency effect of winning a specific Indian quality award (QA) on the correlation between interacting quality initiatives (QI) and QA with performance measures (PM) during the continuous improvement (CI) journey of Indian organizations.Design/methodology/approachData collected from a survey were followed by validity and reliability analyzes of the instrument. Hypotheses were tested using Spearman’s correlation test and Fisher’s Z-test.FindingsSimilarities and differences among four Indian QA in terms of PM affected by the interacting QI and QA models during different phases of CI journey were identified.Practical implicationsPreliminary identification of PM that realistically reflected the adoption of QI and QA models during different phases of the CI journey.Originality/valueThis study attempts to fill the gap of scarce holistic studies on the interacting QI and QA as they affect the PM through the CI journey of organizations.

Examining the role of marketing motives and benefits of quality award frameworks

PurposeWhile the literature has examined various motives and benefits of quality management frameworks, it is limited with respect to marketing related motives and benefits. More specifically, previous research has not considered empirically the relationship between marketing motives and benefits of quality award models. To address this, the purpose of this paper is to examine the relationship between perceived marketing related motives and benefits and to analyze the influence of the sources of marketing motivations that lead companies to adopt this global standard for its perceived benefits in an Arab context.Design/methodology/approachA quantitative study to examine the relationships between the proposed motives and benefits using structural equation modeling was carried out.FindingsThe findings reinforce the view of marketing motives as a dynamic construct, which has an influence on quality awards model implementations. Also, the marketing related and performance drivers to implement the quality award model have a degree of influence on the benefits that is significantly higher than external related ones.Research limitations/implicationsThe main implication of this study is that marketing has a role to play in shaping an organizations “excellence” journey. It is yet another strategy to attract customers while striving for higher performance. Therefore, the motives for pursuing excellence should embed marketing related factors as well. The results will also enable aspiring organizations to refine their improvement methods, encouraging them to prioritize on their marketing motives and build on their excellence portfolios.Originality/valueThe paper proposes an empirically tested conceptual framework that examines vital issues concerning the internalization of the total quality management approach through award models, thus, providing valuable outcomes for decision-makers through business excellence frameworks.

Association of interacting quality initiatives and quality awards with performance; the effect of context

Even though quality initiatives (QI) and quality award (QA) models have found a significant place in continuous improvement (CI) journey of organisations, a great concern has been shown in the recent past on their indifferent performance implications, given the resources that they consume. This paper discusses the effect of contextual attributes such as size, type and sector of organisation on the correlation between 'interacting' QI/QA models and performance during different time spans of CI journey. The results of the study show that such a correlation existed between some performance measures (PM) and interacting QI/QA models only in case of large-scale and public sector Indian organisations during the time spans before winning the QA.

Association of interacting quality initiatives and quality awards with performance; the effect of context

Even though quality initiatives (QI) and quality award (QA) models have found a significant place in continuous improvement (CI) journey of organisations, a great concern has been shown in the recent past on their indifferent performance implications, given the resources that they consume. This paper discusses the effect of contextual attributes such as size, type and sector of organisation on the correlation between 'interacting' QI/QA models and performance during different time spans of CI journey. The results of the study show that such a correlation existed between some performance measures (PM) and interacting QI/QA models only in case of large-scale and public sector Indian organisations during the time spans before winning the QA.

An Analysis of the Quality Award Model by AHP

An Analysis of the Quality Award Model by AHP

Self-assessment of an organisation according to the Polish Quality Award model on the example of an automotive company – self-assessment process, selected improvement actions

The purpose of this paper is to describe the characteristics of organizational self-assessment and its practical use in everyday life. The material presented discusses the process of performance measurement based on examples from the automotive industry. Focus was placed on the model requirements of the Polish Quality Award (PNJ), after the assessment results present the values in each area of the criteria, their potentials for improvement and examples of corrective actions are indicated. The examples contain solutions in the area of communication improvements and employee suggestion programs.

Malcolm Baldrige National Quality Award (MBNQA) dimensions in Greek Tertiary Education System

<p>The European Foundation for Quality Management Excellence Model (EFQM Model) and Malcolm Baldrige National Quality Award Model (MBNQA model) are widely known models and are used as channels of Total Quality Management. MBNQA model can be applied by an organization or institution in order to implement the principles of Total Quality Management and to achieve excellence. In the present research the criteria of MBNQA model, such as Leadership, Strategic Planning, Customer Focus, Measurement, analysis, and knowledge management, Workforce focus, Process management. Results are recorded and the views of Pre-service teachers from ASPETE <strong>(<strong>School of Pedagogical & Technological Education),</strong> </strong>Thessaloniki, Greece, are analyzed in light of these criteria, highlighting thus the Quality Assurance dimensions of the Greek Tertiary education system. 123 Pre-service teachers from ASPETE Thessaloniki participated in the survey. The strong as well as the problematic situations of the criteria of the MBNQA model were registered and analyzed. Furthermore, the reasons of the low performance and obstacles of the learning process were discussed and ways contributing to Continuous Improvement, that requires constant awareness and focus, were proposed. These points support the MBNQA model as an operational framework for Total Quality Management and also strengthen the results obtained in previous studies for the EFQM Model suggesting that quality award models actually provide a suitable framework for quality management.</p>

Quality through accreditation

PurposeThe paper concerns the three main accreditation standards for business schools: EQUIS, AACSB and AMBA. The purpose of this paper is to analyse these standards for accreditation from a quality management standpoint.Design/methodology/approachThe study is a conceptual review and analysis of the three standards mentioned above from the perspective of quality management. The constant comparative method from the grounded theory approach has been used to generate categories from the two major quality award models, which are then compared with the criteria of the accreditation models.FindingsThe findings show the conceptual quality implications of the three main accreditations. The accreditation models are in line with the tenets of quality management but have a greater focus on production and to a somewhat lesser extent on the people.Research limitations/implicationsOne limitation is that the study is only conceptual. Furthermore, the study is limited to the models of quality management and accreditation that have been analysed. Although these are the most common, there are others that could have been included. The research implication mainly lies in an increased conceptual understanding for the quality implications of business school accreditation.Practical implicationsThe results of the study will be useful for managers of business schools undergoing or contemplating entering into an accreditation process.Originality/valueThe number of business schools undergoing accreditation is increasing rapidly. Thus, increased knowledge of the conceptual implications of such processes should be valuable.