How to Characterize Business Excellence and Determine the Relation between Business Excellence and Sustainability

Miriam Jankalová,Radoslav Jankal

doi:10.3390/su12156198

Abstract

A descriptive attribute or characteristic of an object is called dimension. In the area of Business Excellence, this concept is associated with national quality awards and Business Excellence models. The aim of the paper is to identify the Business Excellence dimensions, on the grounds of comparative analysis of selected national quality award models, including determination of relations between the Business Excellence and Sustainability. Cross-cultural comparison of Business Excellence core values in the analyzed excellence models/national quality awards will be helpful in identification of the Business Excellence dimensions. The main findings of this study are: The basis for achieving Business Excellence is to respect the core principles of TQM (Total Quality Management); Business Excellence dimensions can be identified based on core values; Business Excellence can be characterized through dimensions; there is a relationship between the Business Excellence dimensions and the Sustainability dimensions. This study is based on information that was gathered through an extensive literature review (research publications and research studies (documents) about the national quality awards and Business Excellence models using Internet and research databases (Web of Science, Scopus, EBSCO) and the authors’ own experience. Methods of analysis, comparison, selection, abstraction, induction, deduction, determination, and statistics were used. The paper is organized as follows: the methodology approach; the comparative review of the secondary data on Business Excellence core values in the analyzed models; discussion about the main findings, including the link between the Business Excellence dimensions and Sustainability dimensions.

Highlights

A descriptive attribute or characteristic of an object is called a dimension and can be given different values
In Talwar’s research [7,8,9,10], it is reported that most national quality awards (NQA) models are based on the MBNQA (The Malcolm Baldrige National Quality Award) and the European Foundation for Quality Management (EFQM) model [16]; the NQAs of 53 countries are based on MBNQA [17] and the EFQM model is being used in 26 countries [18]
This study is based on information that was gathered through an extensive literature review (research publications and research studies about the national quality awards and Business Excellence models using Internet and research databases (Web of Science, Scopus, EBSCO) and the author’s own experience (results from own research projects—VEGA 1/0916/15 Business Excellence status assessment in relation to the corporate social responsibility concept)

Summary

Introduction

A descriptive attribute or characteristic of an object is called a dimension and can be given different values. Examples are perhaps the three best known—the EFQM In addition to these models, there are national and regional ones, which largely follow the models already mentioned, but by implementing their country/institution’s own perspective on the issue, they have become an important basis for assessing the state of Business Excellence in that country. It spells out that 50 Business Excellence models/national quality awards have adopted MBNQA, EFQM and the Deming Prize as their basis, and 31 models have their own unique framework ([10], Table ??)

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Conclusion