Public Information Service Research Articles

Disrupsi Fungsi Media Baru: Sebuah Studi Kasus

This article discusses the process of disrupting the function of new media. The purpose of this study is to explain how the media has changed its function as a public information service provider to become a company that produces content with profit priority. Using a qualitative research method with a case study approach to a national-scale local media in Banten, the author attempts to describe the disruption of the function of new media. Using Vincent Mosco's political economy theory of communication and a case study on local media with a national network, the author tries to reveal how new media currently functions. The results of our research found that the Radar Banten print media has been used for political or other interests, through titles or news content that has been made, the case that happened to Ratu Atut Chosiyah, the former governor of Banten who was implicated in a corruption case, is one of them. The function of the mass media, which is to provide information to the public, is disrupted because the goals of the mass media are currently more oriented toward group interests and profit. Radar Banten as a mass media that already has a digital version, trying to meet the needs of the public even though it still has many shortcomings, the true function of new media that is carried out by Radar Banten is still in the process of getting to a better stage.

Implementation of the integrated public service information system application (SIPUT) to improve public service communication in the Loktuan Village, Bontang City

SIPUT is an information system that utilizes information and communication technology to facilitate administrative management at the administrator level. The study aimed to find out the implementation of the SIPUT (Integrated Public Service System) application to improve public services in the Loktuan Village, Bontang City. This research used a descriptive qualitative approach with a purposive sampling technique. The primary data sources used in this study include the head of the Loktuan sub-district head, Mr. Hadi Jumianto and Mrs. Nurliya, and three public service employees or staff who operate the SIPUT application, as well as the surrounding community who often use public services in the Loktuan sub-district, as many as 5 people. Secondary data sources used are written sources. Data analysis using Miles and Huberman. In improving public services, five indicators serve as a benchmark for whether the efforts made can improve public service communication, namely fast service, appropriate service, cheap service, safe service, and fair service. The government can improve digital-based public services by adding additional features such as customer satisfaction levels and complaint telephone numbers if there are things that might harm citizens.

Research on the construction and operation mode of smart city information service system based on IOT technology

Abstract In the network era, smart city information is in an explosive state. There is positive and negative information in the massive amount of information. Much of this information also comes from the Internet of Things sensors. If the information is disseminated without screening, it will affect the credibility of the city’s information. In the Internet of Things, sensors are used as the carriers of target information in the environment, and since a single type of sensor cannot reflect the complex environmental situation, the joint inference of multiple sensors has become a trend and has received more and more attention. In order to build a smart city information service system, the PF-PHD algorithm is proposed for collecting RFS-based PHD algorithm and PF algorithm for multi-target tracking, and the RBPF-PHD algorithm is proposed to solve the multi-target information tracking problem by combining the Rao-Blackwellized idea to improve the PF-PHD algorithm. Finally, the RBPF-PHD algorithm is simulated and analyzed, and the public satisfaction study is conducted on the information service system of smart cities after using IOT technology. The results show that the single update time of RBPF-PHD algorithm is 0.1437s and that of PF-PHD is 0.1471s, and the time of the improved algorithm is slightly lower than that of the original algorithm, so the timeliness is better. In terms of public satisfaction with public information services, the public expectation coefficient is 0.704, the perceived quality coefficient is 0.632, the maturity coefficient of information service is 0.772, and the influence coefficients are over 0.6. Therefore, the smart city information service system based on IOT technology studied in this paper has good service, public trust, and high satisfaction with public information service.

Strategi Kehumasan Dalam Pelayanan Informasi Publik Di Pusat Pelatihan Dan Pengembangan Dan Kajian Manajemen Pemerintahan Lembaga Administrasi Negara

The study aimed to discover the public relations strategy in public information services at the Center for Training and Development and Government Management Studies at the State Administration Agency (Puslatbang KMP LAN). Data were obtained through data collection techniques using observation, interviews, and documentation studies which were carried out with data analysis techniques consisting of data reduction, data presentation, and conclusions. The results showed that aspects of 1) problem definition, namely the information media managed by public relations was not yet fully known by stakeholders, so that information was not conveyed thoroughly; 2) planning and programming, namely public relations coordinating with teaching facilitators to socialise the social media and connecting every social media; 3) action and communication, namely public relations conducting two-way communication to stakeholders, public relations using electronic and non-electronic media in inserting social media so that stakeholders know the information funnel and public relations utilising several of social media in disseminating information; 4) evaluation, namely that all social media had been known to stakeholders and could be accessed so that comprehensive and up-to-date information was achieved.

The Role of The Website-Based Public Service Information System of The Istiqlal Mosque Management Agency

This study aims to determine the role of the website-based public service information system www.istiqlal.or.id in terms of visitation to the Istiqlal Mosque, both for service users and for implementers. The Istiqlal Mosque Management Board's impenetrable public relations division has established a new arrangement in the utilization of information technology in the current media era, where public service governance that is eminent in non-worship services is the visitation of a domestic and foreign visitor. The Istiqlal Mosque with its uniqueness, as a state mosque, is also predicated as a cultural heritage building trying to be a trendsetter in the management and service of modern houses of worship, apart from having a central function as a place of worship, it must be able to communicate, be resilient, adaptable and dynamic with an innovative spirit of being an empowered Ummah in Islamic moderation with an Indonesian and global view. The method used is a qualitative research method with a case study approach, the data generated from the collection is based on the facts that appear as they are, which describes the current state of the research object, data collection techniques through observation and interviews, to analyze the data the researchers conducted a depth interview to the sources of service implementers and service users of tourist visitor at the Istiqlal Mosque. The results of this study are that the website-based Public Service Information System specially website-based visitation services at the Istiqlal Mosque can be a role model for mosque information systems, and it is necessary to be properly socialized to the public, to gain wider benefits, and improvements need to be made, gradual and continuously.

Evaluation and Application of Public Management Service Quality of Smart City Based on Intelligent Computing

The service quality of smart city public management is the direction of modern city management construction of Chinese local government, but the current work of smart city management construction and management is not perfect. Among them, the most obvious and prominent problem is that there is no evaluation system for the public management service quality of smart cities, which makes it difficult to achieve the expected effect in the actual construction process without considering all factors. In this case, it is necessary to establish a complete and effective smart city management evaluation system to ensure the rationality and effectiveness of urban management input, which is a problem that must be solved by the current smart city local government smart city public management service quality. In this context, this paper first introduces and analyzes the research background, purpose, and significance of public satisfaction with public information services in smart cities. The origin, significance, and application status of smart cities are sorted out, the relationship between them is elaborated, and the overall research framework is determined. Second, the evaluation model of public management service quality of a smart city based on the fuzzy analytic hierarchy process is constructed, and the theoretical basis of this satisfaction model is elaborated. Finally, the simulation results demonstrate the effectiveness and practicability of the proposed method.

The Implementation of the Smart Village Program in Balak Village, Songgon District

The purpose of this study is to ascertain how the Smart Kampung Program would be implemented in Balak Village, Songgon District (Study on the Regional Regulation No. 60 of 2017 concerning the Implementation of the Smart City Masterplan Through Banyuwangi Smart Kampung). The research method, which was qualitative descriptive analysis based on the Tachjan principle, was applied. The study's findings point up an implementor component, with the Balak Village Government focusing only on developing its human resources in order to ensure that its internal parties are knowledgeable about information and communication technology. This digital literacy training is prioritized for internal parties as part of the program execution to support the smart village program because internal parties must be able to stay up with the times where information and communication technology is constantly evolving. Details about the target: The community is the primary target of this smart village program, but the Balak Village Government has not implemented it to its full potential because internal parties were given priority with digital literacy programs so that internal parties could inform the public about public service information systems. Due to the lack of socialization of the smart village program addressing the public service information system in Balak Village, the Balak Village Government still struggles to communicate with the general public..

Media Sosial Sebagai Media Pelayanan Informasi Perguruan Tinggi

This article discusses social media as a medium for university information services. The purpose of this study was to determine the social media used by public relations at UIN Fatmawati Sukarno Bengkulu as a State Islamic Religious College under the Ministry of Religion as a form for information services. The research method used is “field research”. The informants of this research are the editor and admin of the official social media manager of UIN Fatmawati Sukarno Bengkulu. The results Humas of UIN Fatmawati Sukarno Bengkulu performs its functions as university public relations, including: providing public information services through social media (instagram, youtube and facebook fanspages) become the focus of university information and documentation service and establish relationships with various media (media relations). As well as social media managers (instagram, youtube and facebook fanspage) as a form for public information services managed by public relations at UIN Fatmawati Sukarno Bengkulu, which are effective in manage agency information with the public. The result by the achievement of 2nd place in the webomatric of universities in Bengkulu Province.

Pelayanan Administrasi Kependudukan di Kelurahan Genteng Kota Surabaya pada Pelayanan Kartu Keluarga dan Akta Kelahiran

The Population Administration Service focuses on providing Family Cards and Birth Certificates, which are universal, lifelong documents issued by authorized officials by recording a person's data. The family card contains data about the composition, relationship and number of family members. At the same time, birth certificates play an important role in proving legal certainty of personal identity and as a state basis to guide government budgeting policies (both at the central and regional levels). The provision of population administration services provided to the community can be fulfilled and satisfied, and provides a good service focus. Good service expects service providers, customers or stakeholders from service activities to have references about the form, reason, time, place, and process of service being carried out. The type of research in this article is descriptive qualitative. This study uses analytical methods, namely exploratory research, interviews, and data collection. The results of this study focus on six indicators, namely Service Policy, Professionalism of Human Resources (HR), Public Service Infrastructure, Public Service Information Systems, Complaint Consultation, and Innovation.

Mining Ground Deformation Estimation Based on Pre-Processed InSAR Open Data—A Norwegian Case Study

Sublevel caving mining causes surface deformation in three distinct zones parallel to the extracted deposit. Most of the published research is focused on the extent of the caved and fracture zones. The extent of the largest, continuous deformation zone and, thus, the influence of the mine on its surroundings is not yet fully documented. This study aimed at assessing the extent of surface deformation caused by the mining of a steep iron ore deposit in Norway. For this purpose, an innovative combination of the permanent scatterer (PS) InSAR technique and line-of-sight (LOS) movement data provided by a public web service and geographic information system (GIS) spatial interpolation methods was proposed. Two ascending tracks’ (A102 and A175) datasets spanning the period of 3 June 2016–11 October 2021 were used. Three interpolation methods, inverse distance weighted (IDW), radial basis function (RBF) and ordinary kriging (OK), were analysed in terms of their performance for mapping continuous deformation. The RBF and OK methods with anisotropy returned the lowest root mean square error (RMSE) values. The obtained difference in the maximum extent of deformation amounted to 26 m for the track A102 dataset and 44.5 m for the track A175 dataset, depending on the interpolation method used. The estimated maximum extent of the continuous deformation zone on the hanging-wall side of the sublevel caving mining operation is 663 m. This corresponds to a limit angle of 38.7 degrees, which is lower than in previously published studies. The results show that the influence of sublevel caving mining on the surroundings can be greater than previously thought. The usefulness of public PSInSAR data available from a national online service and spatial interpolation methods for determining the area of mining terrain deformations has been proven. The proposed approach provides a low-cost alternative and complementation for surveys performed about the mine and it is argued that it should be implemented as part of the mine’s monitoring system.

Analyzing the Impact of Geographic Environment Differences on the Dual Backwardness of Rural Economy and Information in the Perspective of Digital Poverty

This paper mainly focuses on the causes, states and relationship structure of digital poverty of rural residents. The research samples consist of 60 rural residents from two rural areas in Shaanxi Province. The survey data is obtained through a one-to-one in-depth semi-structured interview method, and exploratory analysis is conducted by qualitative coding. The results show that the causes of digital poverty of rural residents include three dimensions: insufficient digital efforts, insufficient digital support and poor digital experience. Based on this, this paper puts forward some suggestions including strengthening information education, strengthening investment in digital construction and strengthening the support for characteristic industries in rural areas to implement the digital poverty reduction action of rural residents from the integrated perspective of information ecology theory and public cultural service system construction.

Analyzing User-Generated Web-Based Posts of Adolescents’ Emotional, Behavioral, and Symptom Responses to Beliefs About Depression: Qualitative Thematic Analysis

Depression is common during adolescence. Early intervention can prevent it from developing into more progressive mental disorders. Combining information technology and clinical psychoeducation is a promising way to intervene at an earlier stage. However, data-driven research on the cognitive response to health information targeting adolescents with symptoms of depression is lacking. This study aimed to fill this knowledge gap through a new understanding of adolescents' cognitive response to health information about depression. This knowledge can help to develop population-specific information technology, such as chatbots, in addition to clinical therapeutic tools for use in general practice. The data set consists of 1870 depression-related questions posted by adolescents on a public web-based information service. Most of the posts contain descriptions of events that lead to depression. On a sample of 100 posts, we conducted a qualitative thematic analysis based on cognitive behavioral theory investigating behavioral, emotional, and symptom responses to beliefs associated with depression. Results were organized into four themes. (1) Hopelessness, appearing as a set of negative beliefs about the future, possibly results from erroneous beliefs about the causal link between risk factors and the course of depression. We found beliefs about establishing a sturdy therapy alliance as a responsibility resting on the patient. (2) Therapy hesitancy seemed to be associated with negative beliefs about therapy prognosis and doubts about confidentiality. (3) Social shame appeared as a consequence of impaired daily function when the cause is not acknowledged. (4) Failing to attain social interaction appeared to be associated with a negative symptom response. In contrast, actively obtaining social support reduces symptoms and suicidal thoughts. These results could be used to meet the clinical aims stated by earlier psychoeducation development, such as instilling hope through direct reattribution of beliefs about the future; challenging causal attributions, thereby lowering therapy hesitancy; reducing shame through the mechanisms of externalization by providing a tentative diagnosis despite the risk of stigmatizing; and providing initial symptom relief by giving advice on how to open up and reveal themselves to friends and family and balance the message of self-management to fit coping capabilities. An active counseling style advises the patient to approach the social environment, demonstrating an attitude toward self-action.

Importance of credentials for in-house or outsourced leader appointments in successful versus unsuccessful large public IS contract awards

The goal was to examine the importance of credentials and other factors for in-house versus outsourced procurement project leader appointments, in large public information services (IS) contracts. This research was needed because 45%-50% of public procurement projects around the world have failed in the last decade, and while there was no clear evidence why, some findings pointed to leadership-related factors. To investigate this research question, contract award managers were surveyed to determine which factors were related to leader appointments (in-house versus outsourced) in successful as well as unsuccessful projects. Contract managers rated the importance of award criteria for leader experience, age, gender, education, team size, budget and certification, for successful and unsuccessful expensive public service contracts. The results indicated no single criterion could explain all leadership appointment decisions, but professional certification was a more important factor for in-house versus outsourced information service contracts.

Práticas tradicionais e desenvolvimento sustentável: indicadores locais de sustentabilidade entre caiçaras e quilombolas da Bocaina

Abstract This article presents the methodology and findings of a study that proposed a set of local indicators for monitoring progress on the United Nations Sustainable Development Agenda 2030 in caiçara and quilombola communities in the territory of Bocaina in the municipalities of Paraty (Rio de Janeiro) and Ubatuba (São Paulo). The objective was to adapt a global and Brazilian national agenda to the territory level and to construct specific indicators to reflect that “localisation”. To begin with, 40 goals of Agenda 2030 were selected and adapted to conditions in the territory. Then a qualitative study of quilombolas and caiçaras identified local problems in achieving sustainable development and the alternative solutions developed to address those problems. On the basis of that study and secondary data from socioeconomic, environmental and public service information on those populations, 87 local indicators were constructed for the purpose of monitoring progress towards Agenda 2030 targets and goals in the territory.

The data-driven time-dependent orienteering problem with soft time windows

In this paper, we study an extension of the orienteering problem where travel times are random and time-dependent and service times are random. Additionally, the service at each selected customer is subject to a soft time window; that is, violation of the window is allowed but subject to a penalty that increases in the delay. A solution is a tour determined before the vehicle departs from the depot. The objective is to maximize the sum of the collected prizes net of the expected penalty. The randomness of the travel and service times is modeled by a set of scenarios based on historical data that can be collected from public geographical information services. We present an exact solution method for the problem based on a branch-and-bound algorithm enhanced by a local search procedure at the nodes. A numerical experiment demonstrates the merits of the proposed solution approach. This study is the first to consider an orienteering problem with stochastic travel times and soft time windows, which are more relevant than hard time windows in stochastic settings.

Identifying target areas of medicines information efforts to pregnant and breastfeeding women by reviewing questions to SafeMotherMedicine: A Norwegian web-based public medicines information service

BackgroundOnline information about safety of medications during pregnancy and breastfeeding is shown to be conflicting, resulting in anxiety and abstaining from use. The aim of this study was to characterize questions to SafeMotherMedicine, a web-based medicines information service for pregnant and breastfeeding women, to identify target areas that could guide subsequent development of medicines information directed at pregnant and breastfeeding women.MethodsThe SafeMotherMedicine database contains all questions received through the web-based service and their corresponding answers. A retrospective database analysis of questions received from January 2016 to September 2018 was performed, using descriptive statistics.ResultsA total of 11 618 questions were received including 5 985 questions (51.5%) concerning pregnancy, 4 878 questions (42.0%) concerning breastfeeding, and 755 questions (6.5%) concerning both conditions. The medications in question represented all therapeutic groups with paracetamol (7.0%), ibuprofen (4.1%), cetirizine (3.3%), desloratadine (3.2%) and meclizine (2.8%) being the top five. The 20 medications most frequently asked about for either pregnancy, breastfeeding or both pregnancy and breastfeeding, constituted half of all questions and were used to identify target areas. These included both symptomatic relief of common complaints, such as pain, nausea, and rhinitis, as well as treatment of chronic conditions such as allergy, psychiatric disorders, and asthma. Analysis of a subset of questions showed that most of these questions were asked before use of medications in a current pregnancy (49%) or during breastfeeding (72%). The questions concerned use of medications in all stages of pregnancy and breastfeeding. For 81.6% of the questions concerning pregnancy, and for 84.2% of the questions concerning breastfeeding, information of no or low risk for the foetus or the breastfed infant was provided by SafeMotherMedicine.ConclusionsWe found that target areas for medicines information directed at pregnant and breastfeeding women included both symptomatic relief of common complaints as well as treatment of chronic conditions. The questions concerned a wide range of medications and involved use in all stages of pregnancy and breastfeeding. Our findings indicate that developing medicines information addressing the identified target areas will meet the information need for a large proportion of this patient group.

Information Technology Applications for Public Services in the Corona Pandemic Period in the Village

Today, information technology plays an important role in public service, especially as the world grapples with the corona pandemic (covid-19). This is characterized by the increasing ease with which correspondence and information can be transferred from one location to another. Although the use of information technology includes several interrelated activities such as data, processing, information management, and electronic-based work systems to provide many conveniences, it has not been widely used in maximizing public services due to the apparatus’s limited skills. The goal of this study is to discover the application of information technology, public services, and the relationship between the two in Cipotakari Village, Panca Rijang District, Sidenreng Rappang Regency. The findings revealed that the application of information technology and public services is still quite good, but is becoming less so. While the influence of the application of public technology on public services shows that there is a significant and very significant influence in the corona pandemic, the authorities have proven to use a lot of information technology in providing services to the public.

SWOT analysis of current state and prospects for the development of artificial intelligence in |Kazakhstani media industry

In case of Kazakhstan, there is a push for the widespread introduction of public information services and the modernization of management based on information technologies at the official state level. These services include the introduction of electronic government (egov.kz) and gradual digitalization of the public space as in the state program “Digital Kazakhstan”. The authors view the process of digitalization as a preliminary step towards introduction and implementation of various instruments based on artificial intelligence. Aim of the study is to examine the cases of application of various AI based tools in Kazakhstani media sphere. The scientific significance is due to the relevance of the topic, the interdisciplinary direction of work. Practical significance lies in the ability to use data in several scientific fields. Authors applied method of SWOT-analysis to examine the strengths, weaknesses, potential opportunities and threats of using electronic platforms based on various artificial intelligence tools in addition to the content analysis, which allows both for quantitative and qualitative sampling. It can be concluded that strengths of AI development in Kazakhstan include comparatively high level of digitization in comparison to other countries in the region. In order for Kazakhstan to use the full potential of artificial intelligence technologies and advanced analytics, it will also require a lot of joint efforts on the part of the state, private business and residents of the country. At the population level, we can talk about the formation of habits of using technology to facilitate everyday life, as well as the development of digital methods of work. This work contributes to understanding of the usage of AI based in technologies in various socio-economical spheres on Kazakhstan. The results of the study can be used in applied work on social journalism. Keywords: artificial intelligence, SWOT-analysis, information technology, media industry, “Digital Kazakhstan”.

Informative Nagari based on Android and IoS in Nagari VII Koto Talago, Guguk Sub-district, Limapuluh Kota Regency

Nagari VII Koto Talago, Guguk Sub-district, Lima Puluh Kota Regency, is a Nagari that has been classified as an Advanced Village by the Indonesian Ministry of Villages since 2021. However, from the point of view of its assessment, there is one variable that is still low, namely the absence of a pattern of public information disclosure (KIP) regarding the implementation of the Nagari government. If this rule regarding information disclosure is applied to practice in Nagari Government, then the Nagari Government must appoint a PPID so that the Nagari Government can properly manage information related to programs, activities, policies, and various other documentation regarding the administration of Nagari governance. With good information management, it is ensured that information services to the Nagari community will also be good so that the obligations of information disclosure as stipulated in the Village Law can be carried out optimally. Through the development of a Nagari web-based and Android-based Public Service Information System Application that can provide valid information about any programs carried out by the Nagari government, it can be seen by the public.

Implementasi Kebijakan Pengelolaan dan Pelayanan Informasi Publik di KPU Kota Bengkulu

The management and service of public information at the Bengkulu City KPU is based on the KPU regulations which serve as guidelines for the Bengkulu City KPU in carrying out a program of activities. Through the writing of this thesis, the problem raised is how to implement public information management and service policies at the Bengkulu City KPU and what factors are the obstacles and supporters in the implementation of public information management and services at the Bengkulu City KPU. The purpose of this study is to find out and understand how the implementation of public information management and service policies at the Bengkulu City KPU and to find out what are the inhibiting and supporting factors in the implementation of public information management and service policies at the Bengkulu City KPU. This study uses a qualitative method which ultimately produces descriptive data in the form of written or spoken words from people and observed behavior. Data collection techniques used in this thesis are observation, interviews and documentation. This study uses the theory of policy implementation from Charles O Jones. The results of this study reveal that the implementation of public information management and service policies at the Bengkulu City KPU is quite good, because the services provided have met the requirements written in PKPU No. 1 of 2015 concerning the management and service of public information.