PSBB Policy Research Articles

Local Wisdom And Regional Policy In The Implementation of Friendly Basic Service Covid 19

Local wisdom in some areas such as Aceh and West Sumatra can reduce the rate of increase in the number of people exposed by Covid-19, in this case, the local government involves the role of religious leaders and regional heads in providing firm policies so that the implementation of basic services can go well while still using the health protocol. Basic services such as education, health, public works, housing, security and order, and social affairs must continue even during the pandemic so that each region is required to have the right policies. Some regions apply the PSBB policy in order to reduce the spread of Covid-19, but even basic services in some regions experience limitations in the number of services, scope, frequency, duration, and time of service. Local Wisdom values ​​and potential regional characteristics really need to be developed in order to provide basic services that are friendly to Covid-19. Collaboration and synergy between the central and regional governments as well as between the government and stakeholders related to basic services in the midst of the Covid-19 pandemic also need to be optimized. Regions that have high covid rates, such as DKI Jakarta, East Java, and Central Java are expected to have innovative policy breakthroughs in providing basic services that are friendly to Covid-19

PERKEMBANGAN EKONOMI KREATIF DALAM MENOPANG PEREKONOMIAN RAKYAT DI MASA PANDEMI COVID 19 (Studi Kualitatif Di 5 Penerbitan Independen)

The creative economy becomes the major survivor and its growth increased during the COVID19 pandemic. Several sectors in the industry that prioritize creativity and art are increasing in demand. An example is the independent book publishing business, although it is still a micro, small and medium scale business, the business of publishing books through independent channels is increasingly in demand by writers to publish their books in this UMKM scale publisher. On the one hand, readers are also enlivening e-books, aka more and more fond of reading books through online applications. In contrast to the development of this independent publication, several major publishers with retail networks throughout Indonesia were forced to deactivate their outlets during the pandemic, due to the PSBB policy. Therefore, this research focuses on how the creative economy, in this case independent publishing, is able to support the people's economy during the pandemic.

Pemutusan Hubungan Kerja Bagi Karyawan Di Masa Pandemi Covid-19 Ditinjau Dari Perspektif Hukum Ekonomi Syariah

In the article, the focus of the discussion is on employee terminations that occur during a pandemic, and the things that companies must fulfill when terminating employment, in terms of Sharia Economic Law. The Covid-19 pandemic that hit caused the government to issue a policy to limit the movement of people by implementing a lockdown and/or PSBB policy. The program caused a stagnation of the wheels of the community's economy. Entrepreneurs suffer losses due to unstable economic conditions, and people's purchasing power has decreased drastically. Thus, to avoid greater losses, many companies cut production costs by terminating their employees. From the results of the study, it is known that termination of employment during the pandemic is included in the ijarah category which is in the company's department, which acts as musta'jir (tenant). In ijarah, musta'jir is allowed to terminate the employment relationship with strong reasons, for example, because of the threat of bankruptcy. The things that must be fulfilled by the company such as severance pay and long service awards are adjusted to the applicable law. If there is still a dispute, then the parties can use the islah agreement to find a middle way. So it can be concluded that termination of employment during a pandemic is something that is allowed according to sharia economic law, provided that the company's obligations to employees affected by the termination must be carried out, and if no agreement is reached between the company and employees regarding their respective rights and obligations. each party, then the parties can choose the islah method to find the best solution.

Strategi Bertahan Pengemudi Ojol di Masa Pandemi Covid-19 di Kota Makassar

The online motorcycle taxi application (ojol) has become one of the most widely used applications by the people of Indonesia. However, since the outbreak of Covid-19 in Indonesia, including Makassar, something has been "missing" from the applications, such as Gojek and Grab. At Gojek there is no longer a motorbike ordering menu (Goride); while in Grab, the GrabBike menu also disappeared. The menu disappeared as a result of government policies through the implementation of Large-Scale Social Restrictions (PSBB) in order to break the chain of the spread of Covid-19. In order to continue to work in the midst of the Covid-19 pandemic, ojol drivers use various strategies. This article focuses on how the strategy of ojol drivers to survive during the Covid-19 pandemic.
 Using qualitative approach, this study was carried out in Makassar as a metropolitan city, as one of the cities where ojol transportation drivers operate, as well as the city with the highest number of Covid-19 cases. There are fifteen informants who participated in this study, consisting of eight Gojek drivers and the rest were Grab drivers. Data was collected using the combination of observation and in-depth interview techniques. The study shows that the income of ojol drivers has decreased drastically since the Covid-19 outbreak, as the consequence of government policies through the PSBB which limited people’s mobility, including ojol drivers. In order to survive, ojol drivers use various strategies, such as living in a state of frugality, taking additional work (such as selling food in offline system, being a construction worker, opening a small tavern, etc.).
 When conditions gradually improve and the PSBB policy is relaxed, they can again work with the application of general health protocols (3M: wearing masks, washing hands, and maintaining distance) and the application of specific health protocols is also enforced (such as the use of plastic insulators for taxi drivers or passengers carrying their own helmets for motorcycle taxis), so that they can continue to work to make a living in the middle of pandemic Covid-19, even though the income is not yet fully recovered.

Penggunaan Status Whatsapp Sebagai Digital Marketing Warga Kecamatan Medan Satria Bekasi Di Era New Normal

Social media can be used as one of the digital marketing media that is quite effective in business activities in all lines, including small home businesses during the Covid-19 pandemic and the PSBB policy that changes new lives (new normal). It is important to note that each social media has its own characteristics. For this reason, digital marketing efforts through social media need to be designed and adapted to the characteristics of each social media first. This study aims to analyze the advantages and disadvantages of using WhatsApp status as a digital marketing medium. Using a qualitative approach with a phenomenological approach. The subjects of this research are residents of Medan Satria Bekasi District, while the object of this research is WhatsApp status which has various supporting features as a digital marketing media. The results of the study conclude that although there are many conveniences and advantages that residents of Medan Satria District can take advantage of using WhatsApp Status as a digital marketing medium, also has drawbacks that need special attention if you want your business to develop and achieve greater profits. Thus, if you want to do massive marketing activities, then WhatsApp Status is not the right choice.

ADAPTATION OF MSMEs BUSINESS IN NEW NORMAL CONDITIONS WITH THE IMPLEMENTATION OF STANDARD HEALTH PROTOCOLS

2020 is a tough year for all people in the world, including Indonesia. This is due to the emergence of a new virus called Covid-19. In order to avoid a wider spread of the virus, the Indonesian government adopted the PSBB or Large-Scale Social Restrictions policy, one of which limits direct contact between humans. One of the business sectors affected by this policy is MSMEs, where business is daily in nature and relies heavily on direct interaction. After almost two months of implementing the PSBB in Indonesia, the government finally announced a new condition for Indonesia, namely "New normal". In order to be able to survive with the new normal conditions, MSME players are required to be able to adapt by prioritizing health protocols according to standards so that their business activities can continue to survive in competition. Therefore, a problem decoder is needed for MSMEs to be able to understand and apply standard health protocols in each of their business activities during the new normal period. This program provides guidance in the form of counseling and assistance to MSMEs regarding standard health protocols in business activities in new normal conditions so that they can adapt and maintain their business. In addition, Partners were also provided with standardized personal protective equipment and other health support tools that were able to help their business activities during the Covid-19 pandemic..

Pendampingan Kesetaraan Paket-C Mata Pelajaran Matematika Semasa Pandemi Covid-19 di LPKA Batam

Education is the right of all Indonesian citizens guaranteed in Constitution of the Republic Indonesia, including children who are in criminal status. Criminal children are placed in LPKA with a maximum age of 18 years with compulsory education for 9 years. LPKA Batam provides assistance to the package C equivalence program aimed at fulfilling the learning program from the government even though it is in the status of a criminal child. LPKA is conducting moderation in the field of education, namely by online learning related to outbreak of COVID-19 since early 2020 when government implementing the PSBB policy. One of the education programs at LPKA Batam is the package C equivalency learning assistance program wich one subjects is mathematics. The problems in the learning process are the different initial abilities of students and limitations in terms of convenience and flexibility of learning while online. Thus, tutors use Google Meet for virtual meeting learning by providing material in the form of PPT or LKS. The tutor teaches understanding of mathematical concepts according to the curriculum and fosters learning motivation for the target children who take part in the package C equivalence program. At the end of the lesson, the tutor provides an evaluation of the material given as much as one question and is completed directly at the meeting. During the learning process students are very enthusiastic about receiving the material, students can solve routine questions well, but need more assistance in solving non-routine questions. The implementation of the package C equivalence program mentoring activities in mathematics at LPKA Batam went well as seen from the responses of students who played an active role from the beginning to the end of the activity.

Legal Synchronization between Government Policy and Sharia Concepts on Lockdown Discourse during the Covid 19 Pandemic

This article aims to analyze government policies related to Large-Scale Social Restriction Policy (PSBB), known as lockdown, through the concept of Islamic law to find legal synchronization between the policy and the concept of sharia. The problem that will be answered in this study is how Islamic law regulates PSBB when an infectious disease occurs, and whether the PSBB policy has been intertwined with the provisions of the Shari'ah. This research is a normative-juridical that focuses on the problem of synchronization between the two legal systems; sharia and positive law. The results show that Shari'a provisions explicitly require that a lockdown be imposed for anyone and any interest (including collective worship activities) in an infectious area, except for medical personnel carrying out the mandate to provide health services to the community. Prohibition of going out or entering the disaster area can lead to the legal status of haram (strongly prohibited) or makruh (Lessly prohibited) depending on the level of emergency it causes based on information from medical experts. Thus there is a legal synchronization between the provisions of the Shari'a and government policies related to the lockdown, the policies that must be adhered to by citizens for the safety of the individuals and the people as well.Keywords: Covid-19, PSBB, synchronization of law.

Branding Produk Label Kamasan Sebagai Upaya Pengembangan Daya Tarik Pemasaran pada UMKM Rengginang di Kelurahan Pakistaji Wonoasih Kota Probolinggo

Lately, Indonesia has been shocked by the existence of a pandemic that has yet to be controlled, namely the Covid-19 pandemic. This certainly has a significant impact on people's lives, especially the people of Pakistaji Village, Wonoasih District, which is one of the areas where the majority of the population works as farmers. However, to meet economic needs, the community also uses Micro, Small and Medium Enterprises (UMKM) as a secondary source of income in meeting their household needs. One of them is UMKM which is managed by Mrs. Suryani, which produces rengginang in it. UMKMintervention in developing the community's economy is very necessary considering that the community's economy has decreased people's purchasing power or there are obstacles to the distribution of goods and services from producers to consumers and obstacles are significantly affected due to the effect of the PSBB policy during the current Covid-19 pandemic. The results of this study indicate that the efforts made by Wonoasih District KKN students in empowering Rengginang UMKMare providing guidance related to packaging labels on Mrs. Suryani's rengginang products, the establishment of Rengginang UMKM nameplates, and marketing which are expected to be able to differentiate from other packaging products and increase power. competitiveness in the MSME business. Rengginang Ms. Suryani.Keyword : Pakistaji,Empowerment, Rengginang UMKM, Covid-19, Packaging Labels

Dampak COVID-19 Terhadap Pelayanan KIA di Kota Cilegon

Objective: The COVID-19 pandemic has challenged maternal and child health services in all regions of Indonesia, including the city of Cilegon. Various efforts have been made by the Cilegon City Health Office to suppress the decline in MCH services. The purpose of this study was to determine the impact of COVID-19 on MCH services in Cilegon City.Methods: This article used a qualitative descriptive method by collecting data through focus group discussions (FGD) in the second week of October 2020. The informants of this study collected by purposive sampling with the number of informants. 4 informants, including the Head of the Cilegon City Health Office, the Head of the Family Health Section (Kesga), and 2 Kesga staff.Results: The results showed that there were 7 indicators affected by COVID-19 in the city of Cilegon, including K1 coverage, K4 coverage, delivery assistance at health facilities, maternal mortality rate (MMR), neonatal visits, complete basic immunization services, and monitoring of toddler growth and development. The cause of the obstruction of MCH services was the existence of the PSBB policy and the concerns of the public and health workers of contracting the SARS-CoV-2 virus.Conclusion: Several inovasions made by the Cilegon City Health Office include implementing health protocols in health services outside buildings, making appointments for antenatal and immunization services, conducting home visits, conducting classes for pregnant women and toddlers through live streaming, and providing isolation places for OTGs. It can be concluded that the COVID-19 pandemic has caused a challenges in MCH services. However, various efforts have also been made to increase the coverage of MCH services and improve maternal and child health in the city of Cilegon.

Modeling the effectiveness of the PSBB based on COVID-19 case in Greater Surabaya Area

East Java province with high mobility has a high case fatality rate of COVID-19. The core spread of COVID-19 is from the Greater Surabaya area following Surabaya, Sidoarjo, and Gresik districts. The East Java Government through Regulation No.18/2020 imposed a Large-Scale Social Restriction (PSBB) that is intended to support the effectiveness of the physical distancing strategy in addressing the emergency status of the COVID-19. But no official report has been found on the effectiveness of PSBB. Therefore, it is necessary to evaluate the effectiveness of PSBB, especially in Greater Surabaya. This research aims to know the model of PSBB policy to minimize the spread of COVID-19 in the greater Surabaya. The study focused on health facility (ventilator, ICU, non-ICU), population, case over a certain period, and positive case in care. This study analyzes the distribution pattern and models the effectiveness of PSBB against the spread of COVID-19 in Greater Surabaya. The data analysis used the COVID-19 Surge-CDC Model. The result of the research shows that the condition of COVID-19 cases increased significantly in the model without intervention. The sharp increase in cases is related to the anticipation of other policies related to the ability of regions to provide health facilities.

Strategi Pemasaran Keripik Tempe Pada Situasi Pandemi Covid-19 (Studi Kasus Home Industry Nikmat Sari Kecamatan Kramatwatu Kabupaten Serang Provinsi Banten)

Since the beginning of 2020, the world is being hit by the Coronavirus (Covid 19) pandemic. The Government of Indonesia created and endorsed a policy to break the chain of spread of Covid 19 by imposing a large-scale social restriction (PSBB) policy. The PSBB policy further restricts the movement and activities of the community that slows economic activity. In fact, before the Covid 19 pandemic, tempeh chips products produced by The Delicious Sari home industry in the process of growing. This condition will certainly make the development of the home industry Nikmat Sari located in The District Kramatwatu Serang Banten Province becomes hampered even has a tendency to soon experience a gradual bankruptcy phase. This should begin to be observed and handled more seriously by the home industry Nikmat Sari if it wants to be able to survive and compete in the business world today by redesigning its marketing strategy. Therefore, the home industry of Nikmat Sari should start as soon as possible to vaccinate internal factors and external factors that they have in order to design an effective marketing strategy in attracting consumers' buying interest in tempeh chips products Nikmat Sari. One analysis that can be used to design marketing strategies using SWOT analysis

DETERMINAN PERILAKU KONSUMEN MUSLIM DALAM BELANJA ONLINE MENURUT PRESPEKTIF EKONOMI ISLAM (Studi Kasus Selama Pandemi Covid-19 Di Kota Surabaya)

The outbreak of a virus called covid-19, which first appeared in December 2019, shocked the world because of its very rapid spread. In Indonesia, the disease outbreak first appeared in March 2020, with 11,192 positive cases. With a high enough case, the government is trying to suppress the spread of the virus by making a PSBB policy, which has an impact on behavior change in society, one of which is economic activity. During the pandemic Covid-19, people tended to shop online as a safe solution. This study aims to determine the influence of cultural factors, social factors, personal factors, and psychological factors on consumer behavior in online shopping during the pandemic Covid-19. This type of research is quantitative with explanatory method with a review according to the perspective of Islamic economics. The data analysis technique used is partial test (t), simultaneous test (F) and the coefficient of determination (R2). The results of this study indicate that cultural factors, social factors, psychological factors influence consumer behavior in online shopping during the pandemic Covid-19, while personal factors have no influence on consumer behavior in online shopping during the pandemic Covid-19.

I-SMARTS: Digitalization of Agrotechnopreneurship-Based MSME Development to Support Acceleration of East Java Economic Recovery in The Middle of The Covid-19 Pandemic

The COVID-19 pandemic has had a negative impact on MSMEs in East Java Province, one of which experienced a decline in sales and customers due to the PSBB and PPKM policies. The policy requires all MSMEs to carry out business activities online, but not all MSME actors are able to carry it out. The aims of this study were to analyze the perceptions of MSME actors in East Java during the COVID-19 pandemic, to find out the agrotechnopreneurship-based i-SMARTS system model, and to analyze the impact of the i-SMARTS system on the income of MSME actors and Gross Regional Domestic Product of East Java. The method of determining the sample in this study used the convenience sampling method with a total sample of 30 respondents. The data analysis used in this study were a Likert scale, systems approach analysis, and simulative descriptive analysis. The results showed that the perception of MSME actors towards business activities during the COVID-19 pandemic was 73.2% which means that MSME business activities are still less effective and as many as 78.9% of respondents really need an institution that oversees MSMEs in East Java. i-SMARTS as an agrotechnopreneurship-based institution offers various facilities to assist MSME actors in increasing their income during the COVID-19 pandemic. The application of i-SMARTS based on agrotechnopreneurship was able to increase the income of MSME actors during the COVID-19 pandemic from IDR 5,571,666.67 to IDR 9,750,416.67 and had implications for an increase in Gross Regional Domestic Product of East Java. i-SMARTS is the right solution strategy to overcome all the problems faced by MSME actors during the COVID-19 pandemic and develop the MSME sector to support the acceleration of East Java’s economic recovery.

PERKEMBANGAN EKONOMI KREATIF DALAM MENOPANG PEREKONOMIAN RAKYAT DI MASA PANDEMI COVID 19

The creative economy becomes the major survivor and its growth increased during the COVID- 19 pandemic. Several sectors in the industry that prioritize creativity and art are increasing in demand. An example is the independent book publishing business, although it is still a micro, small and medium scale business, the business of publishing books through independent channels is increasingly in demand by writers to publish their books in this UMKM scale publisher. On the one hand, readers are also enlivening e-books, aka more and more fond of reading books through online applications. In contrast to the development of this independentpublication, several major publishers with retail networks throughout Indonesia were forced to deactivate their outlets during the pandemic, due to the PSBB policy. Therefore, this research focuses on how the creative economy, in this case independent publishing, is able to support the people's economy during the pandemic.

Alcohol- and Cigarette-Use Related Behaviors During Quarantine and Physical Distancing Amid COVID-19 in Indonesia.

Background: In light of the coronavirus disease 2019 (COVID-19) pandemic, Indonesia implemented large-scale social restrictions (pembatasan sosial berskala besar/PSBB) to combat the spread of COVID-19, which might influence addictive behaviors. The current study aimed to explore the fluctuation of substance use during the pandemic and association of physical distancing and related factors toward consumption of alcohol and cigarettes.Method: An online survey was conducted from April 28 to June 1, 2020. Data regarding sociodemographic information, physical distancing profile, alcohol and cigarette usages, Alcohol Use Disorders Identification Test (AUDIT), Cigarette Dependence Scale (CDS), Symptom Checklist-90, and Pittsburg Sleep Quality Index (PSQI) were collected. A total of 4,584 respondents from all 34 provinces in Indonesia completed the survey. Data were summarized descriptively and analyzed using chi-square, ANOVA, and multinomial regression on SPSS 23.0 for Windows.Results: This study found that during the COVID-19 pandemic in Indonesia alcohol consumption was 9.50% and daily cigarette smoking was 20.3%. Around 44.5% and 47.6% of respondents reported stable alcohol consumption and cigarette consumption, respectively. The mean AUDIT score was 3.52 ± 4.66 and the mean CDS score was 24.73 ± 8.86. Physical distancing was not correlated to any substance use changes. Increased alcohol consumption was negatively correlated with being unmarried and positively correlated with a higher PSQI score. Decreased alcohol use positively correlated with living in PSBB-implementing provinces and higher AUDIT scores when compared to stable alcohol drinking. Increased cigarette smoking was positively correlated with being male, unmarried, and higher CDS scores. Reduced cigarette smoking was negatively correlated with living in provinces implementing PSBB, higher CDS scores, and phobic anxiety, hostility, and psychoticism subscales of SCL-90.Discussion and Conclusion: The prevalence of alcohol and cigarette consumption changes showed a similar trend with other available studies in other countries. This study established that substance use was mainly sustained with a smaller proportion of respondents amplifying their substance usages. The changes were correlated with PSBB policy but not the practice of physical distancing. Psychiatry and addiction services in Indonesia should be strengthened to cope with the increased burden of psychological distress. Future studies should conduct more comparisons to determine whether the overall rising intensity of consumption was maintained post-pandemic and delineate acute psychopathologies' effects on substance use.

An evidence-based culture: implementing a large-scale social restriction policy on the COVID-19 prevention protocol in Jakarta

COVID-19 has a severe and widespread impact, especially in Indonesia. One of the efforts of the DKI Jakarta Provincial Government in reducing the risk of spreading the virus is by implementing a Large-Scale Social Restriction (hereafter referred to as PSBB) policy. The hope of implementing this policy is to detain or even reduce active (positive) cases in Jakarta. In this paper, we conduct Exploratory Data Analysis (EDA) to analyze and evaluate the effect of the PSBB policy that has been made by the DKI Jakarta Provincial Government in minimizing the active cases and in increasing the number of tests in Jakarta. The results show that the PSBB policy was not directly able to limit the rate of active cases, but specific cases of people in intensive care were able to be suppressed. The results suggest that the other local governments can use EDA method in making further policies and interventions for handling COVID-19. The results also indicate that the public is expected to continue to take preventive actions, such as complying with health protocols established by the government.

A simple note on the growth rate of Covid-19 in Indonesia based on a curve trend generated by a spreadsheet

This preliminary study is aimed at examining the growth rate of Covid-19 pandemic in Indonesia in a framework of a nationwide issue. Using a spreadsheet, this study generates time-series development of the disease from its early stage in March to the late of July 2020. The study focuses on the analysis of three indicators, namely the number of people confirmly infected, recovered, and dead, daily reported by the authorities to monitor the severe outbreak. A number of groups of people, such as people under observation (ODP), suspected (PDP), and with no symptoms (OTG) are excluded from selected indicators due to difficulties in detection of people accounted for in each group. Cases confirmed are given by the results of Polymerase Chain Reaction (PCR) tests from swab sampled and are not determined by those of rapid tests. The data were collected from The Ministry of Health, The Republic of Indonesia and National Agency for Disaster Relief (BNPB). We report findings on the effectiveness of a PSBB policy that includes physical and social distancing during different stages and the possible roles of four connected parameters, namely community resilience, goverment control, medical access and treatment, and economy recovery. From the data acquired and presented in separate curves, we analyse the growth rate of Covid-19 in Indonesia. Regarding distinct trends of the curves with an indication of a continuous transmission, we conclude that combined factors, involving ineffective implementation of the policy and a low community resilience make the infectious disease outbreak uncontrollable in some sense.

DAKWAH MEDIA SOSIAL : POLA DAKWAH PADA MASA PANDEMI COVID 19

The Covid-19 pandemic, which has hit almost all parts of the world, has made many changes in social order. No exception, Indonesia is also one of the countries affected by the Covid-19 outbreak. The new government policy regarding the prevention of the Covid-19 outbreak has hampered almost all social activities. One of them is da'wah activities. The existence of the PSBB and WFH policies makes preachers have to find new da'wah strategies and methods so that da'wah can be carried out in the midst of new policies from the government. Looking at the above background, this research focuses on how the new dakwah patterns during the pandemic. Through a descriptive qualitative approach and observing one of the da'wah actors, namely the @ala_nu account on social media Instagram, this study found that one of the new da'wah patterns in the pandemic was the use of growing media. And one of the media that is now widely used by preachers in conveying their preaching during a pandemic is Instagram social media. Through the @ala_nu account, researchers can find out new da'wah patterns using social media.

Social Security Challenges and Its Strategy During Pandemic COVID-19 In Indonesia

In early 2020, the coronavirus disease or Covid-19 pandemic hit the world, including Indonesia. This pandemic triggered the emergence of a policy of lockdown or limitation in the operation of public facilities and Large Scale Social Restrictions (PSBB) which aim to reduce the spread of the virus. Covid-19 pandemic and PSBB policy had been affected social security institution seriously due to massif resigned from social security membership as the consequences of massif lay off in many companies. The worsening pandemic situation caused to decline in social security coverage and created an obstacle to provides its service in due time. This paper aims to explain the challenges which have been facing by BP Jamsostek as social security operator during the pandemic and how they adapt to new circumstances while keep maintaining their obligation to provide service as regulated while refraining from spreading of virus covid-19. By using a method of description which is taken from empirical experiences of BP Jamsostek and some international experiences, the paper is expected to arrive with the result of the conclusion that in time of the pandemic, the social security role remains vital and even more relevant to prevent more workers falling deeper into poverty. Based on BP Jamsostek experienced during the pandemic there was an unprecedented increase of claims asking for their Old Age saving. The problem is social security office was also under lockdown in an early stage of the pandemic and then after some months only allowed half of the employees to work from the office. This situation forced management to find a new model of services that suitable for the pandemic situation. Learning from other social security international practices, BP Jamsostek now can serve workers through a technological innovation called "Lapak Asik" or to serve without physical contact by utilizing digital technology.