Transport Service Providers Research Articles

Evaluation of Factors for Transportation Service Providers Selection Considering of Sustainability in Leamchabang Industrial Estate Chonburi Province

Background and Aims: Evaluating factors in selecting a transportation service provider in an industrial area is important to be able to appropriately meet customer needs in terms of cost, reliability, and sustainability, which will help improve operational efficiency and create a competitive advantage. This study aims to analyze and evaluate factors influencing the selection of transport service providers with a focus on sustainability within the Laem Chabang Industrial Estate, Chonburi Province. Methodology: A mixed-method approach was employed, involving qualitative and quantitative analyses. The qualitative phase utilized the Analytical Hierarchy Process (AHP) and interviews, while the quantitative phase employed structured questionnaires. The sample consisted of 15 decision-makers across eight companies, including safety and environmental managers, transportation planning managers, transport company selection managers, hazardous goods inbound and outbound managers, and their respective supervisors. Results: The findings reveal that the primary factors influencing transport service provider selection are categorized into three dimensions: 1) Economic Factors: Price (46.07%) and company reliability (19.60%). 2) Social Factors: Operational efficiency (13.60%), occupational health and safety (7.00%), and corporate social responsibility (CSR) (5.23%). Technology and Innovation Factors: GPS tracking transportation MGT system (TMS) and Warehouse MGT system (WMS) (4.5%)3) Environmental Factors: Environmental responsibility and management systems (4.00%). Among 22 sub-factors assessed, the top three with the highest weights were payment terms (36.96%), service price per trip (13.56%), and cargo insurance coverage (6.17%). Overall, economic factors held the highest importance (79.27%), followed by social factors (12.23%) Technology and Innovation (4.5%), and environmental factors (4.00%). Transport service providers should emphasize sustainable strategy development and operational planning to elevate service standards and align with sustainability principles. Conclusion: The research results indicate that important factors in selecting a transportation service provider are divided into 4 main dimensions, with the economic dimension being the most important (79.27%), followed by the social, technological, and environmental dimensions, and strategies should be developed with sustainability in mind to improve service standards.

An Integrated DEMATEL with Bipolar neutrsophic Dombi-based Heronian Mean Operator and Its Applications in Decision-making Problem

The Decision-Making Trial and Evaluation Laboratory (DEMATEL) approach is commonly used in examining and illustrating the relationship between different factors in a complex system. This paper proposes a novel approach that integrates the Bipolar neutrosophic Dombi-based IGWHM operator into the DEMATEL method, in which the criteria are analyzed by means of the cause-and-effect relationship diagram. The current studies on the classical DEMATEL approach have some limitations on the aggregation process, particularly in capturing the interrelationship of individual arguments by assessing their impact on each other within a complex system. To enhance the aggregation of complex information in the decision-making framework, the Bipolar neutrosophic Dombi-based Improved Generalized Weighted Heronian mean (IGWHM) operators are employed. The applicability and effectiveness of the proposed approach are demonstrated when solving a selection of transport service providers. The ability of the method to highlight the intricate interdependencies and ranking criteria based on their importance. The sensitivity of the developed approach is observed with variations in the involved parameter. Moreover, a comparative analysis is made with other methods to demonstrate its validity.

Организация транспортного обслуживания населения муниципального образования: правовое регулирование и механизм реализации

Introduction. The relevance of the article is due to the need to improve the efficiency of implementation of public authorities’ powers on matters falling within the competence of local self-government in the part concerning the provision of transport services to the population and the organisation of transport services between settlements within the boundaries of the municipal area. The article deals with the organisation of transport, the quality of transport services, their pricing, and other critical aspects. The implementation of these powers of local administration is one of the brightest examples of real interaction between federal, regional and municipal authorities in order to improve the general standard of living and well-being of the population anywhere in the populated territory of the Russian Federation. Purpose of the study. To analyse the activities of public authorities on the issues of transport services for the population of municipal entities and to present scientifically valid and practically significant proposals to improve the implementation of the specified powers of local self-government bodies. Methods. The research used general scientific methods, such as scientific literature analysis, normative legal acts analysis, comparative analysis, generalisation of the theory and practice on implementation of powers of public administration bodies regarding transport services for the population of municipal entities. The results of the study consist in the fact that based on the analysis of the municipal authorities’ activities on provision of transport services, a number of main directions for improving the implementation of the powers under consideration have been identified, and specific measures for their implementation have been proposed.

Application of Big Data Analytics to Determine Traffic Congestion

This study focused on the application of big data analytics to estimate roadway congestion. The implementation of big data allows a convenient approach of data collection without any field or observer biasness. It also relieves the restriction of a limited sample. Highway Capacity Manual 2000 suggested considering travel speed as the most appropriate parameter for describing traffic congestion. Therefore, this research employs a speed performance index with the concept of big data analytics to describe traffic congestion of road. This research estimates speed performance index for different sections of road. The data was gathered for three main roads of Karachi i.e. Rashid Minhas Road, Shahra e Faisal Road and Main Korangi Road. The major achievement of this study project is to propose a novel approach to calculate the speed of a vehicle without field measurements. The data is collected through Smartphone with the aid of an application available online namely My Track. The data that was utilized for this project mainly comprises of GPS Exchange Format (GPX) routes that are converted into Extensible Markup Language (XML) to run the developed script. The script was able to determine the status of congestion on a variety of highways with the help of speed performance index. The same script can be used by administrators and other transportation service providers for estimating the congestion on a real-time basis. The methods and procedures from this study would aid in the transportation planning process, especially for route selection of individuals as well as services.

Legal Issues in Use of Nik to Purchase Train Tickets in Indonesia

The use of a National Identification Number (NIK) to purchase train tickets in Indonesia has become standard in transactions in the land transportation sector. Although the aim is to strengthen passenger identity verification, its implementation raises various legal issues that need to be studied further. This article aims to analyze legal issues related to the use of NIK in purchasing train tickets, especially related to data privacy, consumer protection, and potential defaults in transportation services. The use of NIK as passenger identity raises concerns about misuse and leakage of personal data, which could harm consumers. Apart from that, cases of default such as ticket cancellations and refunds also often occur, giving rise to legal disputes between consumers and companies providing transportation services. This analysis uses a juridical-normative approach by referring to applicable regulations, including the Personal Data Protection Law and regulations related to transportation. The results of this research indicate the need for increased regulation and supervision in the implementation of the NIK-based ticket purchasing system in order to protect consumer rights and prevent potential violations of the law.

Analisis Kebijakan Publik dalamTransformasi Layanan Transportasi Massal

This study analyzes public policy in the transformation of mass transportation services, using a multidisciplinary approach that integrates public policy studies and normative law studies. Employing qualitative research with a document (literature) study approach, the study highlights the inevitable shift from conventional to application-based transportation services, which led to the formulation of public policies regulating special rental transportation (ASK), commonly known as online transportation. However, the implementation of the ASK policy has sparked controversy, with some groups claiming that the transformation exacerbates social disparities by reducing their income. The study reveals that different types of public transportation, such as Angkot and ASK, operate under distinct regulations, objectives, service methods, and market segments. The study recommends that the government thoroughly investigate the underlying causes of competition among mass transportation service providers, including factors beyond the rise of ASK, and evaluate existing public policies in the sector. Additionally, collaboration with service providers should be encouraged to foster creativity and innovation, while addressing the factors contributing to the decline of public transportation usage. These efforts aim to promote fairness among providers through humane methods that align with the principles of legal justice.

The Logistics Cost of Cikarang Dry Port: A General Review

High logistics costs in Indonesia are thus one of the principal economic inefficiencies that restrain the country's growth and competitiveness in the global marketplace. In this context, the paper focuses on the contribution of the Cikarang Dry Port (CDP) to the national economy. This qualitative research draws on an extended narrative review of the Cikarang Dry Port. These results reflect how the CDP is pivotal in reducing logistics costs, benefiting clients and manufacturing firms around the dry port area through bettered transportation and logistics service provision. The study also puts much emphasis on the fact that logistics efficiency is not only crucial at the level of individual enterprise performance but also, more broadly, for Indonesia's economic landscape. The CDP consolidates supply chains and reduces transportation costs, ultimately building overall cost competitiveness for Indonesian enterprises in more state and international markets. The study calls for the Indonesian government to invest in developing and upgrading the infrastructure of the Cikarang and Bekasi areas. These strategic investments would also help reduce the overall cost of logistics, thereby creating an enabling environment for business operations and playing a role in the economic development and growth of the nation.

Exploring citizens’ preference for on-demand valet parking service under uncertain parking process: a Bayesian estimation approach

ABSTRACT In major global cities, parking problems have intensified owing to increased private vehicle usage and decreased availability of parking spaces. To address this issue, researchers have explored effective parking management policies based on the parking behaviour of citizens. This study investigates citizens’ preferences for an emerging solution called on-demand valet parking (OVP) through a stated preference (SP) survey conducted in the Seoul Metropolitan Area, South Korea. The survey included time-related uncertainties that occur during self-parking and OVP, such as searching time for a parking space, waiting time for the valet to arrive, and time spent on handing over the vehicle to the valet. Using mixed logit models with Bayesian estimation, this study analyzes individual-level parameters to understand heterogeneity in preferences. The results indicate that citizens prioritize parking costs and time, and that uncertainty in the parking process significantly influences their preferences. Moreover, while the average elasticity suggests that certain attributes are relatively elastic, individual-level analysis revealed significant heterogeneity in responsiveness. Policymaking and service designs based on population-level parameters may overlook this heterogeneity. Cluster analysis further elucidates this heterogeneity by identifying four distinct types of decision-makers based on their sensitivity to various attributes, such as walking time and uncertainty. These insights can guide more personalized and effective service enhancements, ensuring that the specific needs of different driver groups are met. These findings underscore the importance of considering individual preferences and uncertainties in parking behaviour for effective transportation policy and service provision. Further research can explore decision-rule heterogeneity to better understand citizen behaviour in the context of parking choices.

Peran Aktivitas Pemasaran Media Sosial Instagram dan Ekuitas Merek Terhadap Respon Pelanggan Bhisa

Current technological developments occur in various sectors, one of which is marketing with increasing marketing activities carried out on social media such as Instagram. This is influenced by various factors such as the increase in internet users and the time each person uses the internet. In response to this development, as one of the transportation service providers, PT BST with one of its integrated products, namely Bhisa, uses Instagram social media to market its products and services. The use of Instagram with the username Bhisa.id is PT BST's effort to continue to compete with its competitors. This study aims to determine the influence of Social Media Marketing Activities carried out by PT BST on brand awareness, brand image, EWOM, and commitment both directly and indirectly. This study uses a quantitative causal research method by testing survey data from 180 respondents of Bhisa.id Instagram followers. Testing in the study will use the SEM PLS model which will be tested using the Smart PLS 3 application. The results of the study show that the SMMA variable has a positive influence on brand equity consisting of brand awareness and brand image and has a positive and significant effect on customer responses, namely e-WOM and commitment. Furthermore, strong brand equity contributes positively to customer responses, such as E-WOM and commitment to the Bhisa brand. This study concludes that effective marketing strategies on social media, especially Instagram, can increase brand equity and, in turn, generate better customer responses. The recommendation for marketing practitioners is to continue to utilize Instagram as a primary marketing tool and focus on

Rel Ganda dan Program Sosial: Harapan dan Tantangan Warga di Era Pembangunan

The construction of a double-track railway in KaptenMuslim, Medan, aims to improve connectivity and support local economic growth. This rail-based transportation infrastructure is considered capable of reducing congestion and accelerating the distribution of goods and community mobility. This study uses a qualitative method with a descriptive approach, collecting data through semi-structured interviews and participant observation in the affected environment. The findings show that this project opens up new economic opportunities, especially for small traders and local transportation service providers. However, challenges such as congestion during construction, noise impacts, and the need for fair compensation are major concerns for the community. Mitigating social impacts through policies and active involvement of local communities is considered important to ensure the sustainability of the benefits of this project.

Last-Mile Delivery Optimization: Balancing Cost Efficiency and Environmental Sustainability

The significance of last-mile delivery in supply chains has increased due to the growth of e-commerce. Last- mile delivery (LMD) is responsible for a large amount of the environmental impact and overall logistical costs. In order to balance economic effectiveness and environmental sustainability in last-mile delivery operations, this article examines optimization options. The study used a descriptive design; collected and analyzed quantitative data. Key players in last-mile delivery, including logistics firms, online merchants, and delivery service providers, who were given surveys via Google Forms to collect primary data. The topics covered included cost structures, environmental issues, current optimization techniques, and practices. Data on current last-mile delivery strategies, optimization techniques, and environmental sustainability projects were gathered through a literature review. With a case study in Lagos, Nigeria, the study focused on metropolitan areas. Participants with substantial last-mile delivery and logistics experience were chosen using a purposive sample technique. Twenty logistics and supply chain managers, ten couriers and delivery drivers, ten owners of e-commerce businesses, thirty customers, five transportation and logistics service providers, five sustainability specialists, eight city officials and urban planners, and seven technology providers were included in the sample. The analysis with statistical methods, such as table and charts, was used to analyzed the participants opinions. The paper contributes to the growing body of literature that links supply chain efficiency with sustainability goals

Mobile App Usability, Data Privacy, Brand Loyalty, and Customer Retention in Indonesia's Online Transportation Services Industry

This study investigates the relationship between mobile app usability, data privacy, brand loyalty, and customer retention in Indonesia's online transportation services industry. Using partial least squares structural equation modeling (PLS-SEM) to analyze data from a sample of users, the results show that both mobile app usability and data privacy significantly affect brand loyalty, which, in turn, strongly predicts customer retention. Additionally, usability and privacy have direct effects on retention. The mediation analysis highlights the role of brand loyalty in amplifying the impact of usability and privacy on retention. These findings offer practical insights for online transportation service providers seeking to improve customer experiences, loyalty, and retention.

Accessibility Measures to Evaluate Public Transport Competitiveness: The Case of Rome and Turin

The transport sector worldwide relies heavily on oil products, and private cars account for the largest share of passenger mobility in several countries. Public transport could represent an interesting alternative under many perspectives, including a decrease in traffic, pollutants, and climate emissions. However, for public transport to succeed, it should be attractive for final users, representing a viable alternative to private mobility. In this work, we analyse the spatial distribution of public transport service provision within two metropolitan cities, considering the three key dimensions of mobility, competitiveness, and accessibility of public transport. The results show that private car performs better than public transport in all scopes considered, and that performance indicators are highly variable among city areas, indicating inequalities in social and environmental sustainability in urban systems. The outcomes of the analysis provide interesting insights for policy makers and researchers that deal with similar topics, and can also be extended to other cities and countries.

ISSUES OF LOGISTICS DEVELOPMENT IN TOURISM

This article examines the role and importance of logistics in tourism. Transport logistics is one of the important components in the field of tourism. The direction of logistics in tourism is the main service in the field of tourism and is inextricably linked with the provision of services to tourists in travel, excursions and tours, vehicles, tourist routes, and organizations providing transport services.

The Service Experience Equity on Repatronage Intention within Public Transportation Services

In a highly competitive market, service providers are often expected to enhance their profitability by delivering superior service quality. This principle is evident among many public transportation providers in Malaysia, who strive to elevate the passenger experience through refined service offerings. The objective of this study is to examine the factors influencing repatronage intentions among public transportation users in Malacca, Malaysia, using the Service Experience Equity (SEE) framework. To demonstrate the causal connections between the variables, a regression analysis has been employed. The findings reveal that service atmosphere and personnel interactions significantly impact users' willingness to continue using these services. The study emphasizes the importance for management to prioritize customer experience by investing in service environment strategies that foster user engagement and discourage customer churn. It further underscores that both the overall service experience and the quality of employee-customer interactions are critical determinants of future patronage. Consequently, it is recommended that transportation service providers leverage these elements to create a competitive edge, thereby encouraging repeat usage and building long-term customer loyalty.

Analysis and Research on Intelligent Logistics Data under Internet of Things and Blockchain

ABSTRACT To explore the security performance of logistics data transmission in an Intelligent Logistics System (ILS) under the Internet of Things (IoT) and Blockchain (BC), IoT is introduced to optimize the logistics transportation process. First, BC is adopted to improve the ILS under IoT, and ILS under IoT combined with BC is established. Next, an analysis of the relationship between the information service provider and the transportation provider in the logistics transaction process is conducted to perform data analysis and to establish an incentive mechanism for logistics transportation under BC. Finally, the simulation analysis of the constructed model is implemented. The results reveal that the constructed model is highly efficient. It can effectively solve the traceability problem of logistics transaction information, and the calculation cost is stable within 1,000 ms. In the comparative analysis of system transmission performance, the model exhibits outstanding results in transmission latency, consistently maintaining an average delay of approximately 350 ms. This stability is primarily attributed to the seamless integration of BC technology, which optimizes data packet transmission paths and mitigates waiting time. Furthermore, the system efficiently manages high data volumes while upholding robust data processing capabilities, owing to the optimization of smart contracts and decentralized storage mechanisms. As for energy consumption, the model notably reduces overall energy usage within the logistics network by curtailing unnecessary data transmission and computation, particularly in mobile nodes and wireless communication channels. The proposed algorithm excels across various transmission metrics, including transmission delay, data successful acceptance rate, network throughput, and energy consumption are all shown to be the best transmission performance of the proposed algorithm, in which the data successful acceptance rate is close to 1. As a result, the developed ILS model not only guarantees low latency performance but also demonstrates high data transmission security, facilitating more efficient and precise real-time information transmission. In this study, within the ILS framework, the relationship between information service providers and transportation service providers is established through BC, and an incentive mechanism is constructed. However, some shortcomings in this incentive mechanism are recognized. For instance, during the initial stages of BC integration, there are issues of information asymmetry concerning factors such as credit, transportation capacity, and effort level. Moreover, the open access policy of couriers in the model raises concerns, as the access policy itself constitutes sensitive information, which may result in privacy breaches. Hence, as part of future work, the introduction of attribute encryption schemes is planned to obfuscate access policies, thereby safeguarding the privacy of logistics personnel’s access policies.

Sistem E-Tiket Bus Menggunakan QR-Code Berbasis Website

The land public transportation mode remains the main choice for the community in carrying out mobility, especially in traveling between cities and provinces. However, many users are worried because of the rampant fraud committed by irresponsible people, because of this unrest, the perpetrators of land public transportation service providers have begun to use technology in their transaction system, this aims to minimize the existence of passengers who do not have tickets and unauthorized ticket sellers. This research uses the SDLC (System Development Life Cycle) method because it can provide the approach and structure needed in system planning and development. This system was created using the PHP programming language and the CodeIgniter Framework in the development of the system. the utilization of QR Code technology on the system is as a way to encode the code on the ticket into an E-Ticket without using paper, besides aiming to increase security, the QR Code also provides efficiency in the ticket transaction process. The use of this website is also more structured because it prevents damage or loss of tickets, increases time efficiency and increases sales. The result of this research is the successful design of a bus E-Ticket system that uses a QR Code and is website-based.

Analysis of Bus Public Transportation Passenger Satisfaction Level Route Manado - Tondano, North Sulawesi

Transportation has a strategic role in supporting economic development, especially in meeting the needs of transportation services for people and goods. This research aims to analyze the level of satisfaction of bus public transport passengers on the Manado - Tondano route, North Sulawesi. The methods used in this study are Importance and Performance Analysis (IPA) and Service Quality (SERVQUAL), which assess passenger perceptions and expectations of bus service quality. Data were obtained through a questionnaire survey covering five dimensions of service quality, namely Tangibles, Reliability, Responsiveness, Assurance, and Empathy. The results showed that the majority of respondents were female under the age of 20, with dominant occupations as students or college students, and income below Rp1,500,000. Based on the gap analysis between performance and expectations, it was found that all service attributes have negative values, with an average gap of -1.38, which indicates that bus services are still below passenger expectations. This research provides important implications for transportation service providers to improve service quality to meet passenger expectations.

Building Orchestration of the Logistics Industry Through the Creation of a Services Ecosystem in Indonesian Freight Forwarder Companies

Abstract: In the last seven to eight years, there have been three disruptions at once: Digital Disruption, Millennial Disruption, and Pandemic Disruption. Relevant to the three disruptions which are also accompanied by changes in consumer behavior, the freight forwarding industry in Indonesia needs to transform from services product to services ecosystem. This can provide value to stakeholders in the freight forwarding industry in particular and the logistics industry in general, including transportation service providers (land, sea, air, train), warehousing, stevedoring, heavy equipment rental, custom clearance handling, banking, digital payment services, quarantine services, and the customers themselves. This study aims to gain a deeper and more understanding of Service Quality, Brand Image, and Price, in the creation of a services ecosystem in Indonesian Freight Forwarding Companies to build an orchestration of the stakeholders in the Logistics Industry. Keyword: Keywords: Service Quality, Brand Image, Price, Ecosystem, Freight Forwarding, Orchestration, Creation.

Designing microtransit services in suburban areas: A case study in Palermo, Italy

Poor quality of Public Transport (PT) services is one of the main causes of social exclusion for people living in the suburbs. Public transport companies usually allocate few financial resources to these areas, providing transport services with low frequency, poor accessibility, poor reliability, and high waiting times at stops. Recently, microtransit has emerged as an effective solution to improve the travel experience in suburban areas, particularly for non-commuting trips during off-peak hours. This paper presents an integrated methodological approach for designing microtransit services to meet the mobility needs of people living in low-density suburbs. By conducting a Reveled Preference (RP) and Stated Preference (SP) survey and developing a travel demand model, the demand was estimated and used as input to simulate and size the service. Combining GIS and simulation models, Key Performance Indicators (KPIs) were assessed; fleet size to meet the trip requests was identified and the fare was selected using a sensitivity analysis. The method was applied to a real case study to design a new microtransit service with flexible routes and on-demand stops in a suburban area in Palermo, Italy. The results highlight how introducing a microtransit service with 30 nine-seater vans could change the mobility habits of people living in the suburban area, being attractive and financially sustainable if costing 2 €, or just a little more than the existing fixed-route bus service. It could improve the travel experience by reducing the average waiting time at stops to around 5 min and improve access to amenities and PT hubs by guaranteeing a walking time of maximum about 8 min.