In today's competitive banking environment, process automation is becoming a necessary measure to improve the efficiency and quality of customer service. Customers are becoming more demanding of the convenience of services and the level of service. In turn, banks must develop new techniques for analysing consumer behaviour in order to better understand and meet customer needs. With the uncertainty associated with global events, banks need more accurate forecasting and scenario analysis models for risk management. This paper focuses on the creation of a software tool to automate the process of preliminary credit assessment of commercial bank customers, which will reduce the probability of errors, increase customer satisfaction, reduce the workload of bank employees and enable the collection of analytical data to improve credit products. The creation of the proposed software tool has high practical significance for commercial banks and will allow better adaptation to market requirements and customer preferences.
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