Process Of Services Research Articles

Highly effective decontamination in a hospital environment: An easy-to-operate, low-cost prototype.

Healthcare-associated infections (HAI) are illnesses acquired during healthcare and are often the most important adverse event during healthcare. With the aim of increasing the effectiveness of disinfection/decontamination processes in the health service with safe and not promote microbial resistance, we propose the development of portable equipment associated with type C ultraviolet light (UVC). The efficiency of the irradiance emitted by the equipment (at dosages 3.5, 5.0, and 60 mJ/cm2) was determined by the action exerted after exposure against four different bacterial (Acinetobacter baumannii, Escherichia coli, Pseudomonas aeruginosa, and Staphylococcus aureus) and three different fungi (Candida albicans, C. parapsilosis, and Aspergillus section Fumigati). It was possible to observe that all treatments were capable of inactivating the bacterial species evaluated (p < 0.05), causing the irreversible death of these microorganisms. The most effective elimination of fungal agents was at a dose of 60 mJ/cm2 of UVC radiation, with a decrease in the fungal inoculum varying between 94% and 100% in relation to the control without exposure. Thus, our study showed that the application of the portable prototype with UVC light (254 nm) at a distance of 48 mm, allowed an average irradiance of 3.5 mW/cm2, with doses of 3.5 ≈ 60 mJ/cm2 (from 1 to 60 s of exposure), which can promote the total reduction of the bacteria evaluated and significantly reduce fungal growth. Therefore, this prototype could be used safely and effectively in the hospital environment, considerably reducing contamination and contributing to the reduction of healthcare-associated infection risk.

Методологические основы функционирования институциональной среды ипотечного жилищного кредитования

The article is devoted to the consideration of the issue of institutional mortgage housing lending. The structure of the institutional environment of housing mortgage lending, the functions of the institutional environment and the impact of digital technologies on the institutional environment of housing and communal services are considered. At the same time, institutions exist in close interrelationship and influence the development of the economy and society as a whole. The author gives an idea of the impact of technological trends on the institutional environment of housing mortgage lending and concludes that, in particular, the intensification of the use of digital tools in housing and communal services, the development of the ecosystem allows automating the processes of housing and communal services, contributes to their acceleration, increased transparency and accessibility, painlessness, this affects the effectiveness of the functioning of housing and communal services institutions and improves the quality of institutional the environment as a whole.

The Relationship between Privacy Invasion of Smart Services and Consumers' Intention to Use

While the wide application of smart technology in services brings efficiency and convenience to consumers, it also can't avoid bringing some negative impacts. Nowadays, the problem of privacy invasion raises concerns about the issues of smart services and directly affects consumers' attitudes towards the use of smart services. This study aims to explore the impact of privacy invasion in smart services on consumers' intention to use them. The results of the study emphasize that privacy invasion has a significant negative impact on consumers' intention to use smart services. The conclusions of the study play a theoretical role for enterprises to grasp the psychology of smart service consumers and improve the mode and process of smart services.

Access and adherence to a differentiated psychosocial intervention process for health services and systems in adult gay men living with HIV, Paraguay, 2022

Introducción: el acceso a los servicios de salud en Paraguay, está determinado por varios tipos de barreras. Por ello, es preciso describir el impacto que tienen las políticas públicas y sus implicancias en la mitigación de las mismas. Objetivo: describir el acompañamiento diferenciado y su contribución al apoyo socio emocional, adhesión al tratamiento y acceso a servicios de salud en el área de atención a personas varones que viven con el VIH. Metodología: estudio de carácter cualitativo, descriptivo, con entrevistas semi estructuradas y muestra no probabilística, dirigida e intencional; Resultados: este estudio cualitativo exploró las experiencias de personas viviendo con VIH que recibieron acompañamiento psicosocial diferenciado en un servicio de atención integral. Los participantes destacaron la importancia del acompañamiento para afrontar la crisis posterior al diagnóstico. La orientación presencial, escucha empática y seguimiento facilitaron la vinculación y adherencia al servicio de salud y al tratamiento antirretroviral. El apoyo psicosocial fue clave para desmitificar ideas erróneas sobre el VIH/SIDA, empoderarse sobre su estado serológico y mejorar la calidad de vida. Se enfatizó el rol de los grupos de pares para brindar contención. Algunos participantes reportaron experiencias previas de revelación no consentida y vulneración de confidencialidad. El acompañamiento psicosocial diferenciado resultó fundamental para facilitar la inserción y permanencia de las personas con VIH en los servicios de atención integral (adhesión al tratamiento). Conclusiones: el acompañamiento psicosocial diferenciado resultó clave para facilitar la vinculación y adherencia en personas con VIH. La atención integral requiere identificar situaciones particulares, establecer relaciones de confianza y comunicación efectiva. El apoyo inicial es fundamental brindando contención ante el impacto emocional del diagnóstico. El seguimiento continuo es esencial dada la doble discriminación. La confidencialidad y capacidad de generar vínculos empáticos son elementos centrales. Los factores mencionados favorecen la adhesión al tratamiento. Los resultados sugieren que estas prácticas psicosociales pueden optimizar modelos de atención integral a personas con VIH.

Applying the Jobs-to-be-done Framework to understand Hoteliers' Needs on Accommodation Platforms

When building products, it is important to understand the target audience. User-centric design is the process of building products or services based on the wants, needs and challenges of users. Online accommodation platforms such as online travel agencies (OTAs) and accommodation price comparison platforms have hoteliers as users. Through hoteliers, hotel properties and prices are displayed on their platforms. These online accommodation platforms are important business partners for hoteliers and bring advantages such as increased exposure, higher occupancy rates and lower marketing costs. Understanding the needs of hoteliers is important to online accommodation platforms to inform their Business-to-Consumer (B2C) and Business-to-Business (B2B) products. These insights can help create tailored user experiences and solutions that cater to the distinct needs of independent hotels. Increasingly, organisations are including UX research in their software design and development process. UX research is the systematic investigation of users and their requirements, to add context and insight into the process of designing the user experience. One framework to understand why people adopt products and services is the Jobs-to-be-done (JTBD) framework. It defines user needs and what they really seek to accomplish as a job in each circumstance. This study presents the application of the JTBD framework for understanding independent hoteliers needs on accommodation comparison platforms in the context of creating visibility and generating bookings. The framework and its benefits are described, along with a variety of different industry cases where the JTBD framework has successfully been applied. The focus of this study lays on the research methodology, process, challenges and impact of applying the JTBD framework in the B2B area in the online travel industry. A foundational research project was conducted from January to May 2023 where the research goal consisted of identifying a series of needs and pain points from hoteliers that represent business opportunities while also providing a benefit for travellers. Recruited hoteliers consisted of convenience and random sampling of customers and non-customers. To answer those questions, JTBD qualitative interviews with independent hoteliers were conducted to generate insights for creating a comprehensive JTBD Map. A JTBD Map is a visual depiction to clarify the job users are trying to get done in a specific context, including respective process steps, desired outcomes and pain points. The JTBD framework helped the product development team, across different job profiles, to have a shared understanding of hoteliers’ needs. The framework was applied on both B2C and B2B product development areas. The framework also helped to identify areas where deeper UX Research was needed. Stakeholders were able to assess the different jobs and conclude which ones to focus on. The results of this study are specifically of value for practitioners and academia in the travel industry and have implications for Product, UX and Research practitioners.

Physician Leaders’ Role in the Finances of Strategy

Physician leaders frequently shrink from involving themselves in the finances of organizational strategy. The most common reasons include, “It’s not my area of expertise,” “Better to leave that to the finance department,” or “I don’t even understand the language spoken, so I can’t be of help.” However, their voice is important to the financial planning process for complex ambulatory services and their overall success.

The Underutilization of Mental Health Care Services in the Lives of People with Blindness or Visual Impairment: A Literature Review on Rehabilitation Factors Toward Provision.

Roughly 3 million adult Americans have a visual impairment or blindness, and over 4 million adults aged 40 and older. Despite data demonstrating an elevated prevalence of mental health symptoms in people with BVI, this population remains largely untreated. Given that people with BVI often interface with multiple systems of rehabilitative care that are designed to improve quality of life, the relatively low rates of initiation of mental health care services are particularly alarming. In this review, the systematic processes of mental health care services across pertinent rehabilitation groups are identified and critically examined. A comprehensive literature review was conducted. The literature review utilized a critical systems typology, whereby relevant literature was selected, reviewed, and analyzed intra and extra organizationally. In addition, a thorough discussion of disability-related factors was provided, lending a socio-political lens to the problem. Considerable data indicates that short-term mental health care services for people with BVI are ineffective treatment methods, albeit primarily employed in health-rehabilitative processes. Multiple studies offered data indicating the presence of diverse and entangled mental health issues relative to vocational rehabilitation services, mobility tool utility, and emotional reactions to vision loss. Many studies suggested that disability identity work be integrated into health-rehabilitative processes for people with BVI. To improve the utility of mental health care services for people with BVI, a reenergization of the mental health care needs of this population must occur. A critical podcast or forum focused on educating listeners about the health-rehabilitation factors that influence the provision of mental health care services can aid to improve future mental health policy and practice for people with BVI. Disability scholars need to advance research on integrating critical theories in work with people with BVI and accelerate qualitative, community-based methods to enhance understanding of this population and their unique mental health needs.

The use of interpreter services and its barriers faced by hospital staff when accessing interpreters for patients with low English proficiency during the COVID-19 pandemic.

Patients with low English proficiency (LEP) often require interpreter services in health care, however, their usage remains low. This study aimed to explore the barriers to accessing interpreter services and suggests ways services can be improved in hospitals. We conducted focus groups with clinicians and a retrospective audit of patient records. The clinicians were recruited from the inpatient wards and Emergency Department in a Sydney hospital, August 2022. The focus group discussion explored clinicians' experiences using an interpreter, and ways to improve access to the service. It was recorded, transcribed and coded thematically using Braun and Clarke's (2006) 6-step framework. The patient record data were linked with the interpreter service booking data to determine whether patients flagged as requiring an interpreter on admission were provided with the service. Two focus groups were conducted with clinicians (N = 9 in total). Long wait times for telephone interpreters, an inflexible booking system, and low availability of in-person interpreters were identified as the barriers. The COVID-19 pandemic also impacted in-person service provision. Some systemic barriers including an inflexible booking process and long wait times for immediate interpreter services were identified. The low use of interpreter services is attributed to the difficulties accessing the service and poor documentation in patient records. SO WHAT?: Greater availability of in-person interpreter services, an upgraded booking system, and effective implementation the NSW Health Standard Procedures for Working with Health Care Interpreters will address some of these barriers.

Ascertainment of Photosynthetic Biomass Curves in the Early Growth Stages of Selected Dominat Native and Endemic Plant Species in Lowland Rainforest Ecosystems, Sri Lanka that as a Proxy for Value Primary Ecosystem Services and towards Conservation

The lowland rainforests play a significance role in maintaining the rich biodiversity of threatened endemic and native species of flora. However, the physiognomy of many species is still poorly known. The main objective of this study was to established the gains in photosynthetic Biomass (PB) during the early growth phases of three native and endemic tree species Garcenia quaesita, Dipterocarpus zeylanicus and Artocapus nobilis, which are frequently found in the low land rainforest ecosystems in south-west Sri Lanka. The study was based on field data collection and through observations based on empirical measurements which focused on PB accumulation in the early growth stages of above tree species. The sampled individuals were found in the reforested site in Hinduma, Sri Lanka and Sampling was carried out in four sites which represented the growth at 1, 2, 3 and 4 years. Purposive sampling was carried out and 30 individuals from each and individual age group as mentioned above, totaling 360 individuals of the plant species. Fresh weight was measured from collected leaves and analyzed to derive PB curves using statistical software Minitab version 15. Oxygen production (1 g of PB gives 0.4 g of Oxygen) was quantified using the measured PB value applied to the standard allometric equation. PB and Oxygen production of selected tree species demonstrated an exponential growth after the age of 3 years. Results shows that at the end of 4th year D. zeylanicus produce highest PB value, i.e., 2,483.55 grms and then 550.92 and 421.36 grams occupied by A. nobilis and G. quaesita. Also, PB and Oxygen production had a significant relationship with the age. In conclusion all the selected species under the given climatic conditions shows an increasing rate of PB, and oxygen production with age up to 3 years with an exponential growth thereafter. The findings of this study will be used to explored and included in the contractual process of value Primary Ecosystem Services (PES) hence all the PES derivatives such as carbon sequestering values and oxygen production based on the PB value of that given plant species. Therefore, it creates new scientific proven records to archive economic opportunities, which are not still identified and value of primary ecosystem services of tree dominated ecosystems/land uses to achieve national green economic policy management objectives. Such an economy described above, can generate new ecosystem servicing values and socioeconomical benefits which, at the same time, promotes conservation of these species and their unique environments. &#x0D; Keywords: Conservation, Green economy, Lowland rainforests, Photosynthetic Biomass, Primary ecosystem services

Strategy Formulation to Increase User Intention to Use Electric Ride Hailing Service in Indonesia

The emergence of electric ride-hailing services as a form of contribution from applicators in response to the government's transformation movement towards massive and equitable use of electric vehicles (EVs) by 2030 has captured the attention of the public in Indonesia. However, this new business model still needs to be reviewed to gain more awareness so that more users can use the service. Research on user perceptions of the technology is needed to develop electric ride-hailing services. Analysis of factors related to the user adoption process of electric online transportation services will be carried out using an integrated model of the Technology Acceptance Model (TAM) and Theory of Planned Behavior (TPB). Data processing and analysis will be carried out using the Structural Equation Modeling (SEM) method. The results showed that usefulness has a significant effect on Attitude Towards Use and Attitude Towards Use has a significant effect on Intention to Use so that applicators are expected to be able to implement strategies in increasing user perceptions of the value of usefulness in increasing the intention to use this service.

Analyzing third-party data leaks on online pharmacy websites

PurposeWith digitalization, using essential digital services such as online services has become increasingly common. These services process sensitive health related data, such as customers’ prescription medicine orders, which makes ensuring stringent data privacy crucial. The current study examines third parties such as analytics services on Finnish pharmacy websites and investigates the nature and contents of data leaks on these websites.MethodsWe perform an extensive network traffic analysis to reveal data leaks among 163 Finnish online pharmacies. We also study a set of privacy policies of these online pharmacies, and provide a legal analysis regarding the interpretation of the concept of data concerning health in the context of online pharmacies.ResultsOur findings reveal serious data leaks among Finnish online pharmacies. We found 145 pharmacies had third-party services on their websites and only 18 did not. Out of all 163 online pharmacies, 57 (35.0 %) leaked a specific prescription medicine name connected with identifying personal data on the customer. We argue that the information concerning purchases on the prescription medicines should be interpreted as data concerning health to ensure efficient protection of customers’ right to data protection and privacy.ConclusionsWe hope that these concerning results will serve as a wake-up call for the developers and maintainers of online pharmacies and other web services processing sensitive data. Any third-party services incorporated into websites processing sensitive personal data should be closely inspected in terms of data leaks, or preferably not used at all.

POTENSI MELEMAHNYA PRINSIP TERBUKA DAN BERSAING DALAM PENGADAAN DENGAN METODE E-PURCHASING

E-purchasing is a form of government innovation aimed at expediting the procurement process for goods and services. However, in its implementation, the competition among participants/providers of goods/services appears to be superficial. This research aims to review the application of the principles of openness and competitiveness in the procurement of goods and services using the e-purchasing method. This study is a normative legal research with a prescriptive nature and a legislative approach. Data collection is conducted through a literature study technique. The types of data used are secondary data in the form of primary legal materials and secondary legal materials. The data obtained are analyzed using deductive reasoning techniques. Based on the research findings, it is known that there is a potential for collusion that results in unhealthy business competition in the implementation of the procurement of goods and services through the e-purchasing method. Therefore, there is a need for regulations that clearly define the requirements and criteria for the selection of goods/services providers

Factors affecting country fintech: an European analysis

Purpose- FinTech represents all innovation related to how businesses seek to improve the process, delivery, and use of financial services and it is not a mere technological phenomenon. Considering that the various innovations in the financial and technological fields require the use of explanatory indices, the aim of this work is to propose an analysis of the factors that influence the degree of adoption of Fintech in the European countries. Methodology- We use a correlation model in order to highlight the first results on the relationship between the degree of Fintech at a geographical level and some explanatory variables. The final sample consists of 28 European countries that have all variables requested in the analyisis. Specifically, the level of Fintech is measured by The Global Fintech Index developed by Findexable, while the factors that influence the Fintech come from dataset of International Monetary Fund (IMF): the number of ATMs, number of commercial bank branches, while the intensity of outstanding deposits with commercial banks and outstanding loans from commercial banks is lower Findings- Regarding the analysis of the year 2021, our result indicates preliminarily that Fintech is negatively affected by the number of ATMs, number of commercial bank branches, while the intensity of outstanding deposits with commercial banks and outstanding loans from commercial banks is lower. This findings are consistent with this assumption: one of the driver of the Fintech is the digitalization. Conclusion- The result of our model indicates that the degree of Fintech at a geographical leve seems to be linked to explanatory variables that are related to the banking world. This represents a useful information to academic, practitioners and policymakers. In fact, according to literature, Fintech has an effect on financial system and financial stability. Therefore the explanation of Fintech phenomenon and its measurement represent a crucial point. Future extensions of research could consider additional measures of Fintech and a focus on the most representative explanatory variables. Keywords: Fintech, financial system, banks, banking, digitalization. JEL Codes: G20, G29, 030

Abstract NS7: Improving Emergency Department Hemorrhagic Stroke Management

Background and Issues: The Emergency Department lacked a formal hemorrhagic stroke process for the management and care of non-traumatic hemorrhagic patients which resulted in increased length of stay in the department and poor patient outcomes. Purpose: The purpose of this quality improvement project was to develop and implement a standard process of care for hemorrhagic stroke in our emergency department. Methods: This project was aimed at improving the overall emergency department management of hemorrhagic stroke patients by developing a standard process of care for this patient population. Project analysis began by identifying care opportunities. Our action plan was aimed at: developing a hemorrhagic stroke algorithm of care, implementing a hemorrhagic stroke paging process, implement best practice care for hemorrhagic stroke, develop a consulting services process, develop a power plan for hemorrhagic stroke, develop a data gathering method for tracking, and develop a hemorrhagic stroke feedback method. Results: Lessons learned from this project were that developing a standard process of care around this patient population led to better adherence to hemorrhagic stroke goals, management, and patient care. Conclusion: In conclusion, developing an emergency department hemorrhagic stroke process of care led to decreased length of stay in our emergency department, better adherence to hemorrhagic stroke goals, better management of blood pressure in this patient population, early recognition and awareness by caregivers and stroke team, and clearly defined consultation guidelines for streamlined patient care. Development of such a process raised the standard of care for this patient population and leads to overall improvement in patient management.

Reading and reading practices of modern students (based on the materials of scientific-research discourse)

Introduction. The increase of research interest in the analysis of student reading practices, observed in the last decade, is due to large-scale transformation processes in the field of book and reading. In connection with the emergence of new forms of texts existence, reading strategies are changing significantly, primarily among young people, since they are able to quickly and effectively master new skills of reading behavior, assimilate modern types of knowledge and apply new teaching methods. At the same time, a commonly recognized fact and one of the urgent modern problems is a decrease in the intellectual and cultural level of Russian students. The situation of youth «non-reading» aggravates every year. The library as the main organizer of reading in the society traditionally includes the reader and the dynamics of reading behavior in the sphere of its research interests. An important stimulus for the interest in the reading strategies of young students is the fact that they constitute the largest audience of most libraries today.Purpose setting. The purpose of this article has been the analysis of current scientific publications that provide material for improving the processes of library and information services for students, stimulating their reading activity in the context of multimedia culture development.Methodology and methods of study. Since the study of the actual social phenomenon of reading practices is an interdisciplinary character, the monitoring of scientific discourse on this theme for successful development of dialogue forms of interaction between library specialists and student readers was carried out.Results. Such significant facts are noted, as antinomy of modern reflections on reading activity, presence of ambivalent attitude towards reading in the today»s society, formation of a new, search and reference type of work with information in the student environment, subjectness of reading behavior of young people as the ability to independently determine the trajectory of their own reading, transform traditional reading practices into new communicative formats.Conclusion. The community of library specialists intensively looks for ways and modes of adaptation to new conditions of existence, actualizes tasks, reconsiders ideology of interaction with readers.

NOVAS ABORDAGENS PARA MODELAGEM DE NEGÓCIOS

This article presents a study on contemporary disruptive business modeling. Therefore, we tried to target the phenomena of globalization as a continuous and uninterrupted process that moves the gears of the capitalist model in which economic, social and technological facts are engendered. Today's business organizations get rid of rigid models as were the guidelines contained in business plans so that they can obtain more speed in the Research and Development processes of products and services with high added value for markets and customers. Innovation with the ability to deliver value to customers is now the cornerstone of administrators and managers in managing high-performance teams for creating, prototyping and launching products and services that are considered disruptive. New proposals to support agile strategies are presented to streamline processes and are already being used. New business proposals added to new logistical movements linked to cutting-edge technology point to new scenarios in which new approaches, with new planning, organization and control, are fixed on the radar of contemporary administration. In the eagerness to answer questions about what happens in this scenario, bibliographic analysis methodology and systematic observation were used.

The Diffusion of E-Government Innovation in The Framework of Public Services (A Study on Population Administration Services and Civil Registration in Kediri Regency

Purpose: Public services, a government obligation, have a direct impact on society, particularly in the realm of population services. However, population-related issues persist in Indonesia, such as residents needing more proper identification, duplicate data, and invalid records. Innovation in public services serves as a solution for both central and local governments. The Kediri Regency Government actively implements the concept of governance, adhering to the e-government paradigm in executing population administration services conducted by the Population and Civil Registration Agency of Kediri Regency. Theoretical framework: The Indonesian government has sought various improvements in providing services to address population-related challenges through innovative service models. The recommendation outlined in Minister of Administrative and Bureaucratic Reform Regulation No. 30 of 2014 is a legal foundation for these efforts. Relevant innovations can be employed in the public sector as alternative mechanisms to seek new solutions to longstanding issues (Muluk, 2008;43). Innovation within government agencies is crucial for improving public service delivery by introducing novel approaches and resources. Method: qualitative descriptive-evaluative approach rooted in a meticulous investigation by the author concerning public service innovations based on e-government, encompassing programs, events, activities, processes, and their execution. Result: This research examined the initial conditions of public services related to population. Throughout the process of public services, the government of Kediri Regency has introduced an innovation in the form of the E-Government program within the SAHAJA (Satu Hari Jadi) program for the issuance of ID cards (KTP) and various other population documents. On a practical level, this research can provide benefits by offering suitable methods for implementing innovations in population and civil registration services.

Calling emergency medical services for terminally ill patients: a qualitative study exploring reasons why informal caregivers make the call.

Although emergency medical service is focused on providing acute prehospital treatment, it is often used by terminally ill patients and their informal caregivers during the last days of patient's life. Little is known about why they decide to use the emergency medical services. The aim was to explore informal caregivers' motivation and decision-making process for calling emergency medical services for their terminally ill loved ones. This study used a qualitative design. Data were collected by semi-structured interviews with 31 relatives of 30 patients who used the emergency medical services. Data were analyzed with NVivo software by utilizing principles of thematic analysis. Through the analysis, four distinct themes emerged: (1) limited availability of support from health care services; (2) insufficient planning of care; (3) decline in the health of the patient and (4) being lost and desperate. For informal caregivers, emergency medical services represented an important source of support while caring for their terminally ill loved ones due to the limited availability of other sources of help, including a lack of specialist palliative care providers. Additionally, informal caregivers had limited knowledge of the dying process and used emergency medical services for professional advice.

Terapi Realita dalam bingkai Konseling sebagai Proses Penyesuaian Diri Santri di Ponpes Roudlotul Mustofa Al Banjari, Amuntai Kalimantan Selatan

The background of this research is about the case of students at the Roudlotul Mustofa Al Banjari Islamic Boarding School who feel uncomfortable due to several tasks both at the boarding school and at school, generally unable to manage their time, which affects their life at the Islamic boarding school. Focus research on the reality therapy process for students' self-adjustment process and the results of reality therapy for students' self-adjustment process at the Roudlotul Mustofa Al Banjari Amuntai Islamic boarding school, South Kalimantan. Qualitative research method, with a descriptive approach and case study research type. Data collection techniques; observation, interviews and documentation. Data analysis uses descriptive analysis techniques, namely by describing the process of reality therapy counseling services and the results comparing the students' feelings before therapy and after receiving therapy services at the Islamic boarding school. Research results 1) The reality therapy process for the students' self-adjustment process at the Roudlotul Mustofa Al Banjari Amuntai Islamic Boarding School, South Kalimantan is the first stage by identifying the problem, then the second stage is carrying out therapy and the last stage or third stage is the evaluation stage where we evaluate about whether the desired things are in accordance with what the consli has done. 2) The results of reality therapy for students' self-adjustment at the Roudlotul Mustofa Al Banjari Amuntai Islamic Boarding School, South Kalimantan were successful, seeing that the condition of the students was better than before.

Solving organizational problems using “X-TRIZ” technique: empirical study

Today, evolution of science and technology has reached tremendous rate. Major breakthroughs in sciences, technology, medicine, and engineering make our everyday life more and more comfortable. The TRIZ approach is a powerful yet creative approach for solving problems and for addressing difficult situations in different fields of life. Its strength lies both in (1) its ability to state solution goals, and (2) its ability to identify high-level solutions to complex problems. According to these phenomena, the authors are attempting to is considered the the basic postulates and principles of the theory of TRIZ in inventive problem solving to improve the performance and efficiency of the organization. It has been proved that TRIZ technique successfully used as a signified tool for optimizing production and services processes. Meanwhile, this technique highly matched when considering the concept of lean manufacturing, which requires a particularly detailed analysis in terms of resource savings. This paper is devoted to the development of a modern xTRIZ based on the construction of a perfect entire organizational system, which subsequently has a positive impact on the performance of an industrial organization. To demonstrate the xTRIZ, real field studies were conducted to identify the effectiveness of an innovative project.