The Diffusion of E-Government Innovation in The Framework of Public Services (A Study on Population Administration Services and Civil Registration in Kediri Regency

Abstract

Purpose: Public services, a government obligation, have a direct impact on society, particularly in the realm of population services. However, population-related issues persist in Indonesia, such as residents needing more proper identification, duplicate data, and invalid records. Innovation in public services serves as a solution for both central and local governments. The Kediri Regency Government actively implements the concept of governance, adhering to the e-government paradigm in executing population administration services conducted by the Population and Civil Registration Agency of Kediri Regency. Theoretical framework: The Indonesian government has sought various improvements in providing services to address population-related challenges through innovative service models. The recommendation outlined in Minister of Administrative and Bureaucratic Reform Regulation No. 30 of 2014 is a legal foundation for these efforts. Relevant innovations can be employed in the public sector as alternative mechanisms to seek new solutions to longstanding issues (Muluk, 2008;43). Innovation within government agencies is crucial for improving public service delivery by introducing novel approaches and resources. Method: qualitative descriptive-evaluative approach rooted in a meticulous investigation by the author concerning public service innovations based on e-government, encompassing programs, events, activities, processes, and their execution. Result: This research examined the initial conditions of public services related to population. Throughout the process of public services, the government of Kediri Regency has introduced an innovation in the form of the E-Government program within the SAHAJA (Satu Hari Jadi) program for the issuance of ID cards (KTP) and various other population documents. On a practical level, this research can provide benefits by offering suitable methods for implementing innovations in population and civil registration services.