Total Quality Management Process Research Articles

Leadership as Critical Success Factor of Total Quality and Human Resource Management in Sports Organizations

This study presents a model inspired by the Burke-Litwin causal model of the organization, suitable to encompass both individual and organizational performance and aligned with the proposal of a structure explicitly adapted for sports organizations from De Knop. The model was tested on senior management in 131 tennis clubs registered in Serbia. Although some scholars are against the implementation of common management in sports organizations, the results show that well-structured total quality and human resource management processes genuinely increase the effectiveness of sports organizations. Our findings show that critical success factors of this approach were complexity-based leadership, clearly defined mission and vision of the organizations, informal communication paired with unambiguous policies and comprehensible procedures, and broader operational responsibilities given to the employees. The levels of legal compliance and reward management systems were the main weaknesses of these sports organizations.

Total Quality Management and Organizational Performance: A Study of Commercial Banks in Bamako, Mali

The purpose of the study was to examine the effect of total quality management on organizational performance among selected banks in Bamako, Mali. This study adopted a cross-sectional survey design. The target population was 160 respondents and the sample size was 114 respondents. The study questionnaire was the main instrument of data collection. Frequency and percentage distribution were used to determine the profile of the respondents. Mean and Standard deviations were used as descriptive statistics for the independent (total quality management constructs) and dependent variables (organizational performance). Linear and multiple regression analyses were used to determine the effect. The study found a significant effect of total quality management on organizational performance (R2=0.832, p<0.01). Specifically, the study found a significant effect of all the measures of total quality management on organizational performance. Lastly, the study found that there was a positive significant correlation between total quality management and organizational performance among banks in Bamako, Mali. The study concluded that the promotion of total quality management principles is relevant in enhancing organizational performance in the Malian Banking Industry. The study recommended that: the management of the banks should enhance human resource focus to increase reliability and timely delivery of the products/services. Moreover, effective human resources focus during the process of total quality management thus enhancing banks' performance. The management of banks should focus on the improvement of market target blend and customer care. The banks should also focus on the provision of quality services to the customer and promoting their brand.

A multiple-case study on the adoption of customer relationship management and big data analytics in the automotive industry

PurposeThis paper aims at understanding how automotive firms integrate customer relationship management (CRM) tools and big data analytics (BDA) into their marketing strategies to enhance total quality management (TQM) after the coronavirus disease (COVID-19).Design/methodology/approachA qualitative methodology based on a multiple-case study was adopted, involving the collection of 18 interviews with eight leading automotive firms and other companies responsible for their marketing and CRM activities.FindingsResults highlight that, through the adoption of CRM technology, automotive firms have developed best practices that positively impact business performance and TQM, thereby strengthening their digital culture. The challenges in the implementation of CRM and BDA are also discussed.Research limitations/implicationsThe study suffers from limitations related to the findings' generalizability due to the restricted number of firms operating in a single industry involved in the sample.Practical implicationsFindings suggest new relational approaches and opportunities for automotive companies deriving from the use of CRM and BDA under an overall customer-oriented approach.Originality/valueThis research analyzes how CRM and BDA improve the marketing and TQM processes in the automotive industry, which is undergoing deep transformation in the current context of digital transformation.

Do customer centricity and innovativeness mediate the relationship between total quality management and the corporate success of SaaS companies?

PurposeThis research explores the mediating role of a firm's innovativeness and customer orientation on the relationship between commercial success and total quality management (TQM) in the Indian SaaS (Software-as-a-Service) sector.Design/methodology/approachThe hypotheses suggested for this study were validated using partial least squares-based structural equation modeling on data collected from 189 executives working in SaaS companies in India.FindingsThe findings of this study revealed that a SaaS company's innovativeness fully mediates the relationship between TQM and corporate performance, whereas the customer orientation of SaaS companies partially mediates the relationship between TQM and corporate performance.Originality/valueFindings of this paper indicate that, in addition to TQM deployment, SaaS companies' innovativeness and customer-focused strategy will improve their corporate performance. With minimal research focusing on India, this study may be considered a pioneer work. It can serve as a basis for SaaS company promoters to improve their corporate performance by implementing TQM processes.

An ethics crisis and corporate failure in food and beverage companies. evidence from Zimbabwe

Lack of adherence to ethics and principles appears to have been one of the main causes of corporate financial distress around the world. A lot of unethical practices have contributed to revenue leakages and reluctance by investors to buy a stake in the industry. The prevalence of unethical practices, illegal behavior, illicit and deceptive practices in food and beverage companies is an unsolved issue. The aim of the research was to find out the effect of ethical problems on company’s financial performance in food and beverage industry. The high failure rate of brands in the food and beverage companies has given the researcher interest to investigate the impact of ethics on financial performance of a company. Due to the diverse nature of food and beverage industry, an action research inquiry of 20 interviews and 100 questionnaires was conducted. A mixed method convergent approach was used to analyse collected data using questionnaires and interviews. Findings from the study that there is strong positive relationship between ethical conduct of employees, managers, business conduct and the financial performance of food manufacturing company. The study results show that ethical branding significantly enhances the firm's reputation; and good reputation reinforces the brand in turn. Ethical branding can provide the company with a differential advantage as a growing number of consumers become more ethically conscious. It is therefore recommended that, ethical issues should be considered in all company departments and embedded into total quality management processes of an organization as it affect potential investors and customers.

Modelling Total Quality Management in the Malaysian Composite Manufacturing Industry

This paper investigates the enabler factors of total quality management (TQM) practices for a composite manufacturing company in Melaka, Malaysia. Leadership (L), training and education (TE), supplier management (SM), customer focus (CF), benchmarking (B), continuous improvement (CI), employee relations (ER), and strategic planning (SP) were considered in this paper. They are the critical TQM elements that influence TQM processes (Y). A questionnaire was used to collect data from 27 employees of a composite manufacturing company in Melaka, Malaysia and analyzed using multiple regression analysis. Five out of the eight hypotheses positively fit with the conceptual model and show a positive effect of TQM practices. The research findings indicate that enabler factors, namely leadership (L), continuous improvement (CI), supplier management (SM), benchmarking (B) and strategic planning (SP), have positive and significant effects on successful TQM practices. This study would benefit managers significantly to increase strategic planning, supply chain management, and benchmarking through TQM practices.

Total Quality Management in Local Governments of Kerala, India: Some Insights for Replication

This article discusses the initiation and implementation of a total quality management (TQM) approach in local governments (LGs) in Kerala, India, with a view to promote its replication in similar contexts. Drawing on the secondary data and authors’ experiences of and reflections on conceptualising and implementing the TQM, it presents the initial process of TQM on pilot basis, the front office management (FOM) and scaling up of the FOM, and experience to implement TQM involving 14 steps in LGs. Their observations and reflections suggest that the TQM approach in LGs enhances citizens’ satisfaction and engagement. However, physical infrastructure aspect of the TQM is relatively easier to achieve than the soft aspects of the TQM. It argues that though TQM is important, it is a means and not an end. Continuous capacity building, simultaneous focus on hard and soft elements, presence of change agent and peer learning are necessary in LGs to ensure quality service delivery and citizen satisfaction. Experiences and insights shared in this article may be of help to enhance quality service delivery and citizen satisfaction in similar LG contexts and communities.

THE LINK BETWEEN ENTREPRENEURIAL ORIENTATION, TOTAL QUALITY MANAGEMENT AND CORPORATE SOCIAL RESPONSIBILITY

Purpose – The purpose of this paper is to investigate whether a corporate orientation strategy facilitates the integration of Total Quality Management practices as well as entrepreneurial orientation enables the improvement of corporate social responsibility practices. Finally, whether total quality management improves measures of implemented social responsibility. Design – The research carried out was explanatory and transversal. Methodology/Approach – A 44-item survey on a five-point Likert scale was administered to 155 hotels threestars and above in the United States of America. Results were obtained from the application of partial least squares structural equation modeling (PLS-SEM) using Adanco software. Findings – The results indicate that entrepreneurial orientation has a positive influence on the establishment of total quality management and social responsibility processes; likewise, there is a very strong connection between these two variables. Originality of the research – The originality of this paper stands out because it simultaneously relates three variables relevant to the hotel sector. These variables are applied in different intensities, so that the results allow visualizing the way in which each of them takes place. Likewise, the study contributes to enhance empirical evidence and verify the different theoretical frameworks developed so far. For management, this means that companies will have to develop methods to measure and qualify each of the processes carried out. The result will enable them to select the processes that contribute most to the establishment of EO, TQM and CSR. In this way, resources will be saved that could be used in other areas.

Evaluation of Total Quality Management using MCDM Method

To "develop and create a sustainable climate in which employees consistently enhance their ability to offer products and services that fulfill their needs," total quality management (TQM) entails efforts on the part of the entire business. The literature claims that several components make up quality management, including crucial elements, tools, methodologies, and procedures. The objective is this thesis to define Total Quality Management (TQM) and make managers aware of its elements, facilitating the implementation of quality control. Total quality management (TQM) has recently taken up as a social movement in the US. This analysis revisits the movement's original texts to evaluate its coherence, uniqueness, and probable persistence, as well as its provocative management philosophy. We find various knowledge gaps regarding TQM processes and results and examine connections between TQM principles and behavioral science understanding of human motivation, learning, and societal change. Total Quality Management (TQM) is a method of management that focuses on long-term success through customer satisfaction. In a TQM initiative, every employee of an organization participates in improving their workplace processes, products, and services. Many businesses have concentrated on total quality management (TQM) over the past ten years as a way to increase earnings, market share, and competitiveness. An attempt is made to review the condition of the TQM literature in this essay. Literature is categorized based on the article's content and procedural difficulties. The literature uses conceptual, descriptive, empirical, cross-sectional, and longitudinal techniques as its methodologies. Weighted Total Product Assessment (WASPAS) analysis used the results to provide a must read decision makers with these Employee relations, training, quality data and reporting, Supplier quality management, Quality performance. Employee relations, training, quality data and reporting, Supplier quality management, Quality performance. Evaluation parameters of Area of manufacturing: Interrater reliability, Group 1 (internal consistency), Group 2 (internal consistency).Training has the highest rank whereas Quality performance has the lowest rank.

Lack of business planning: A barrier to successful implementation of total quality management in South African agricultural small-, micro- and medium-sized enterprises

This study aimed to establish baseline data for performance concerning the business planning function of agricultural small-, micro- and medium-sized enterprises (Agri-SMMEs) in the Eastern Cape Province, South Africa. It also endeavoured to investigate the extent to which Agri-SMMEs that had adopted total quality management (TQM) had improved their business planning performance. An action research design and mixed methods, which included the internationally recognised South African Excellence Model (SAEM), were used to collect qualitative and quantitative data from Agri-SMMEs in the Western Eastern Cape (WEC) that had adopted the TQM philosophy, as well as from WEC and Eastern Eastern Cape (EEC) Agri-SMMEs that had not adopted that philosophy. Whether or not they had adopted TQM, the Agri-SMMEs studied were performing poorly relating to the business planning function when benchmarked against world-class standards. Hence, Agri-SMMEs that had implemented the TQM process did not necessarily have a performance advantage over those that had not adopted the process. With respect to practical implications, the use of the SAEM for continuous performance improvement of the business planning function should be promoted and interventions should be provided for the identified shortcomings relevant to this function. It is the first study of its kind to be conducted in the agricultural sector in South Africa. Therefore, the findings should provide a useful guide to enterprises contemplating implementing a TQM programme.

TOTAL QUALITY MANAGEMENT: A STUDY OF PROCESSING THE QUALITY OF 99 BRAND COFFEE PRODUCT


 
 
 This study aims to see how the total quality management (TQM) method plays a role in processing 99 coffee products in the Mandiri Mukmin Cooperative. In this study using total qualit management theory and qualitative research. The determination of informants in this study was determined in advance. Data collection was carried out using in-depth interview techniques which were conducted in a structured manner. The data analysis technique starts with doing data reduction, then presenting the data and then drawing conclusions. The data validity technique used the source triangulation technique by comparing the data obtained from each informant. Based on the data analysis carried out, the following conclusions are produced: 1) The implementation of total quality management (TQM) in processing 99 coffee products at the Mukmin Mandiri cooperative is in the packing process which still uses human labor. 2) In controlling the quality of coffee raw materials, the quality of processing is measured from the production process to the application of TQM for coffee products which includes product design, taste, and market service. 3) There are still various kinds of obstacles and problems faced in the TQM process of processing coffee products, namely in the production process the machines used are still not fully manufactured. A space or place to produce at the SME or Home Industry level.
 
 
 

CLIMA ORGANIZACIONAL EN UNA INSTALACIÓN TURÍSTICA DE JARDINES DEL REY

En el presente estudio se analiza el factor humano como parte de una mayor eficiencia de los servicios gastronómicos en instalación hotelera. El objetivo es elaborar un plan de acciones que contribuya a un clima organizacional favorable como vía para elevar la eficiencia en la gestión de la calidad de los servicios. La población está integrada por los 89 trabajadores de los servicios gastronómicos y la cocina. Se realizó una profunda y exhaustiva revisión bibliográfica y se utilizaron métodos tanto del nivel teórico como empírico y técnicas de investigación que llevaron a la descripción del fenómeno en estudio. Se empleó el análisis porcentual para analizar los resultados obtenidos en la aplicación de los instrumentos, reflejándose los mismos en tablas. El diagnóstico realizado permitió develar que existen insuficiencias. Las acciones contenidas en el plan implican a los directivos del departamento y a sus trabajadores en cada una de ellas contribuyendo a la mejora del clima organizacional, elevándose la eficiencia en la gestión de la calidad de los servicios. Como aspecto novedoso, por vez primera, se realiza un estudio científico del clima organizacional en el Hotel Iberostar Daiquirí desde la perspectiva de la psicología organizacional. La aplicación consecuente de la propuesta permite la integralidad, interrelación y sistematicidad del proceso de gestión de la calidad total. Esto conduce a la retroalimentación acerca de los procesos que determinan los comportamientos organizacionales proporcionando la prevención y la orientación a la mejora continua de la eficiencia en el sistema. Palabras clave: Clima organizacional, comportamiento organizacional, psicología organizacional.

An overview of total quality management approach: an evaluation for ABC company in textile industry

Purpose- The purpose of this study, after investigating the key elements and main concepts of Total Quality Management (TQM) through a comprehensive literature research, is to appliy it to a business to fully find out these concepts. This business, which is one of the companies in textile industry in Turkey, is chosen for this destination because its top management is already informed of the advantages of TQM and supports the implementation. Methodology- Competitive advantage, in the context of business, is a powerful concept, and achieving it should be the ultimate goal of any company. TQM is about continuous performance improvement of individuals, groups and organisations. In today's world, many organisations adopt TQM approach to attain competitive advantage in the market. The organizations achieve a competitive advantage by carefully and constantly analyzing its people's, customers’ and suppliers' needs and by organizing and operating to meet these needs the first time and every time Implementation of the TQM process is one of the most complex research that an organization, either private or public, can undertake. Findings- The analysis reveals that the applications begin with the preparation of some questionnaires for all employeers of the company its people, customers, people working in this firm to find out their satisfaction levels since TQM requires finding the points due to statistical Control where they are dissatisfied with the business and promote the company. The evaluations are analyzed in detail by applying a comprehensive methodology. The findings of the evaluation are declared with the contribution of the management. Conclusion- This provides to highlight the difference between its expectations and the actual results. At the end of the study, some suggestions for the company are presented depending on the evaluations.

An Analysis of Total Quality Management (TQM) within the Thai Auto Parts Sector

The study intended to investigate the factors that affect the total quality management (TQM) process in the 1,800 firm Thai auto parts industry. Automotive parts export shipments from Thailand are ranked 13th globally and are destined for over 100 countries, with Thailand’s combined automotive industry representing 12% of GDP. Therefore, with the authors understanding the importance of this economic sector, a research tool was developed, which contained a five-level scale to investigate 455 auto parts managers, executives, and owners’ opinions. Topics surveyed included the respondents’ opinions on the effects of knowledge management (KNG), product quality (QLY), strategic planning (STY), and technology and innovation (TIN) on the Thai auto part industry TQM process. The study’s eight hypotheses made use LISREL 9.1 software to analyze the final structural equation model (SEM). Results showed that all the model's variables had a positive influence on TQM, which can be combined to explain the variance of the factors affecting TQM (R<sup>2</sup>) by 78%. Additionally, the variables affecting TQM ranked in importance were STY, KNG, QLY, and TIN. Disruptive change has also arrived within the automotive sector, as Industry 4.0 technologies, the Internet of Things (IoT), and artificial intelligence (AI) are being used in the development of a new generation of autonomous and electric vehicles (EVs), making many current manufacturers' technologies and processes obsolete. Therefore, management and vendors must embrace these changes for their survival. The study's results highlight the necessity for international firms to embrace innovation and technological change to retain a competitive advantage or even their survival. Governments and educational institutions must also go the ‘extra mile' to support their domestic automotive and auto parts sectors.

Реинжиниринг бизнес-процессов как инструмент успешного ведения бизнеса

Currently, most companies can select a number of methodologies to improve their business processes, including Six Sigma, Lean Six Sigma, Total Quality Management, Kaizen and Business Process Reengineering (BPR). Obviously, the choice of an appropriate methodology should be guided by the goals of the organization. In this regard, BPR is one of the best methodologies that can help companies ensure the continuity of their business so that they remain relevant for a long time. More importantly, BPR can help members rethink their existing practices and make significant improvements to the existing business process. The authors conducted a study of the theory of BPR. The main definitions are considered in detail, the essence of reengineering is revealed, five stages of implementation are named, possible positive and negative points in the process of BPR implementation are noted, examples are given. Based on the foregoing, it was concluded that companies that need to make changes in their business processes can adopt BPR as the most suitable methodology that will help to make improvements in their workplace.

Applications of TQM Processes to Increase the Management Performance of Enterprises in the Romanian Renewable Energy Sector

This paper focuses on total quality management (TQM) processes and their applications to increase the management performance of enterprises in the renewable energy sector (RES). TQM is a modern tool used by enterprises to increase their management performance. We start with a description of Edwards Deming’s conceptualized model, highlighting different phases of its development as described in the literature. The TQM process is then used for an application to the RES in Romania. The quantitative model analyzes the influence of TQM process implementation in achieving competitive advantage and the management performance of the undertakings in the RES. Data was collected through a survey based on a questionnaire addressed to employees and managers in the RES. Structural equation modeling (SEM) was used and the research hypotheses were tested with the partial least squares path method (PLS). Data analysis was performed with the statistical software SmartPLS 3.2.8. The main contribution of this article is to evaluate the relationship between the management performance of enterprises in the RES sector in Romania and TQM process indicators. The results underline the fact that the most important attributes of a TQM process to increase the management performance are: integrated operational processes, policies and trading strategies, integrated operational management, company social responsibility, motivated workforce, knowledge, and competencies. The conclusions of the research are in line with the latest findings in the area, underlining that management performance is the direct result of the association between a group of factors and processes, such as the integrated operational processes, trade strategies and policies, integrated operational management, corporate social responsibility (CSR), motivated workforce, knowledge, and competencies.

PROSES PERENCANAAN TOTAL QUALITY MANAGEMENT DALAM PENDIDIKAN ISLAM

This paper describes the Total Quality Management (TQM) planning process in Islamic education. Planning is needed in every process of activity. Without a clear long-term direction, an agency can not plan for quality improvement. Total Quality Management process in Islamic education is more or less the same as the Total Quality Management process in general, its by looking at input that is what is needed, desired, or expected from learners. Then, the process of learning can be seen how the level of quality of an educational institution that is how the quality of output.

Total Quality Management (TQM) Implementation in the Manufacturing Sector in Saudi Arabia: A Systematic Review

Objective: Despite the widespread adoption of Total Quality Management (TQM) and its theoretical applicability within the institutional framework, in the Middle East, particularly in the Kingdom of Saudi Arabia (KSA), the rhetoric in TQM has weakened the practical application and foundation of TQM as a quality management framework. There is also a scarcity of empirical evidence to support the various theoretical meanings.Methods: A systematic literature review was conducted to identify, critically evaluate, and understand the findings of current high-quality TQM implementation literature within the manufacturing sector in Saudi Arabia.Results: The paper highlights that the International Organisation for Standardisation (ISO)9000 is the most implemented model within the manufacturing sector. However, this sector is still facing numerous challenges in the adoption of TQM such as; the disagreement as per the importance of TQM, the difference in the professional and technical know-how, weaknesses in the training and development systems, and the limitations that plague the institutional frameworks. Furthermore, there is a lack of financial resources to invest in the TQM processes, as well as the negative implications of the development model.Conclusions: This study provides a systematic review of TQM implementation in the manufacturing sector in Saudi Arabia. The study reveals that ISO 9000 has been the adoptable model in this sector. This systematic review contributes to the understanding of what has been done recently in the field of TQM model implementation, its development and validation in the manufacturing sector in Saudi Arabia. Also, it uncovers eminent study gaps for future research.

Determinants of the State Railway of Thailand’s (SRT) Total Quality Management process: SEM analysis

Determinants of the State Railway of Thailand’s (SRT) Total Quality Management process: SEM analysis

Quality Management in Turkish Public Management: Challenges and Benefits

From the late 1970’s onwards, traditional public administration was criticized because it does not meet the needs of developing and changing new world. Following this critique, a new approach to public administration was proposed under the name of New Public Management. The development of new public management changed the concept of the public service. Accountable, transparent, effective, and efficient services have become the basic principles of management. On the other hand, the term “quality” has also gained popularity in public administration. In this sense, Total Quality Management (TQM) was adopted to develop quality systems in public administration worldwide. Turkey has also adopted that system. In this study, the situation assessment of TQM process in Turkey was made through the presentation of strengths and weaknesses. The literature search is conducted to achieve this aim and it is obtained from the research that since quality management cannot be fully realized, there are some deficiencies in practice and in regulatory. In this context the regulatory process needs to be revised specially in terms of evaluating and auditing.