Interpersonal Communication Processes Research Articles

Interpersonal Communication In Handling Student Indisiplinary Behavior at SMP Swasta Taman Siswa Polonia.

The focus of this research is the interpersonal communication efforts made by the Guidance Counseling teacher in handling student indisciplinary behavior and the communication barriers that occur in handling it. The theory used is interpersonal communication theory (Joseph A. Devito). This research method uses qualitative methods. The results of the study found that: the efforts made by counseling guidance teachers in dealing with students who commit disciplinary actions are by (1) Openness, through openness the counseling guidance teacher can find out clearly what is the main reason students commit disciplinary actions by calling students personally (2) Empathy, through empathy the counseling guidance teacher feels directly what is actually the main problem of students, through the expression of students' feelings and attitudes so that the counseling guidance teacher can then provide motivation and advice so that in the future the student does not repeat his actions. (3) Support and positive attitude, through the support of counseling teachers who already understand the conditions of students who commit disciplinary actions try to accept with positive thoughts so as not to affect emotions.Teachers find solutions by not scolding students so that communication is effective and the message of advice given to students is also conveyed properly. (4) Equality. The counseling teacher tries to give full trust to students not to repeat their actions, by giving trust the counseling teacher believes the student will think again when committing disciplinary actions because their teacher has given them trust. The barriers found in the interpersonal communication process are first, psychological barriers where students are afraid or embarrassed (minder) when they know they are called by the counseling guidance teacher so that students become closed and unable to communicate well.Second, technical barriers, where there is only one counseling teacher so that counseling services become less optimal. Third, cultural barriers mean that differences in socio-cultural backgrounds between counseling teachers and students result in differences in perceptions so that counseling teachers must provide understanding repeatedly to equalize perceptions.

ANALISIS BUDAYA BARU PENGGUNAAN MASKER DALAM BERKOMUNIKASI (STUDI KASUS PENGGUNAAN MASKER SAAT WABAH COVID 19 DALAM BERKOMUNIKASI PADA MASYARAKAT)

The Covid 19 outbreak has had a huge impact on human life. Both midwives for education, economy and entertainment. There is a necessity in carrying out health protocols, namely to always use a mask when on the move outside the home, always carry out physical distancing and to wash your hands as often as possible. This led to the emergence of a new culture in society. A new culture that changes the level of human life, ethical and aesthetic values. Before this pandemic hit, people who wore masks when talking to others were considered impolite and less respectful of their interlocutors. The process of interpersonal communication becomes a little disturbed by not being able to see the non-verbal response of the communicant, namely facial expressions and smiles. People who have to wear masks often feel discomfort while doing activities outside the home. Some medical professionals recommend changing the mask after being used for 3-
 4 hours continuously during work activities. Now the use of masks has become a new culture not only in one country but a new culture in all countries.

Komunikasi Interpersonal Customer Service Lotte Grosir dalam Melayani Pelanggan di Kota Samarinda

Interpersonal communication plays an important role in a company, one of which is retail, the quality of good interpersonal communication needs to be mastered by customer service because it deals directly with customers, the quality of interpersonal communication is needed to create good service for customers. The purpose of this study was to determine the interpersonal communication process of Lotte Grosir's customer service in serving customers in Samarinda City. The research method used is a qualitative method. Data collection techniques include interviews, observation and documentation. The informants in this study consisted of 3 customer service people, 1 guard manager and 2 customers. The results of this study indicate that there are 6 elements found in the field, namely self-introduction and other individuals from customer service openness to customers and customer service digging into customer backgrounds to reduce uncertainty to customers. Knowing the situation can be seen from the way customer service listens to complaints experienced by customers before providing solutions. Creating and maintaining meaningful relationships is evident in customer service. Providing service to customers in a friendly and courteous manner, not hurting customer feelings, giving trust to customers. Persuasion is seen when customer service provides options for exchanging goods before a refund is made if there is a discrepancy with the customer. Relaxed interactions can be seen from the way customer service makes jokes to customers, but one customer service that lacks initiative tends to wait for customers who ask questions. Helping seen from customer service helps reduce cognitive and behavioral uncertainty in customers in making decisions if customers feel unsure about their choices.

Komunikasi Interpersonal Perangkat Desa Dengan Masyarakat Tunagrahita Dalam Pembentukan Rumah Harapan

This term is often used to describe the condition of individuals who have limitations in terms of cognitive abilities, physical development and social adaptation abilities. Individuals with mental retardation may need special support in various aspects of daily life, such as education, work, and social interactions. Every country cannot be separated from the problem of mental retardation, Indonesia has a law regarding the empowerment of the mentally retarded in Law No. 4 of 1997 concerning people with disabilities, and also the national action plan for people with disabilities 2009-2014. The formation of Rumah Harapan is a form of empowerment for the mentally retarded, with the main aim of helping them achieve their best potential and improving their quality of life as well as helping them achieve progress and be independent according to their abilities. In empowering the formation of houses of hope, interpersonal communication carried out by village officials as organizers with the mentally retarded community cannot be separated. The aim of this research is to identify how interpersonal communication is carried out by village officials in an effort to empower mentally retarded communities to build houses of hope. The research was carried out using a constructivist paradigm, a qualitative case study approach, collecting data from observations, interviews and analysis of village archive documentation. The results of this research are the use of simple sign language in accordance with the identification of communication elements and then speed up understanding of the interpersonal communication process.

Supportive Communication Analysis of Family Members with Persons with Disabilities in Forming Self-Confidence: Case Study in Blora, Indonesia

This research examines the interpersonal communication process in disabled families, especially the development of supportive communication models for people with disabilities in Blora, Indonesia. This research needs to be carried out because of the many cases of lack of self-confidence among people with disabilities. The role of family members greatly influences the self-quality and level of self-confidence of a disabled person. The role of family members greatly influences the self-quality and level of self-confidence of a disabled person. The theory used in this research is the categories of defensive and supportive behavior theory, which states that every individual has behavior to defend themselves but also includes behavior to provide support. The approach to this research uses a qualitative approach with a descriptive type, and data collection techniques through in-depth interviews. The technique for taking informants uses a purposive sampling technique, with data analysis techniques carried out through the stages of data reduction, data presentation, and conclusion. Test the validity of the data using data triangulation techniques. Based on the research results, the researchers concluded that people with physical impairments received positive treatment from other family members. Positive behavior of family members towards the physically disabled takes the form of supportive communication which is implemented through a) not blaming the disabled person’s condition, b) convincing family members to participate in rehabilitation to increase self-confidence, c) honestly conveying the condition that caused the physical disability to family members, d) sharing duties according to capacity, e) meeting the physical needs of family members, f) being careful in talking to family members so as not to hurt feelings, g) respecting family members’ opinions, h) building healthy criticism for the common good of family members. The factors that influence the supportive communication behavior of the three pairs of informants are self-acceptance, independence, and self-confidence.

WORK SATISFACTION IN SMES: A COMPARATIVE STUDY OF SELECTED COUNTRIES IN CENTRAL AND EASTERN EUROPE

This article is based on empirical research conducted in SMEs in several countries: the Czech Republic, Slovakia, Lithuania, and Poland. The basis for empirical recognition was the assumption that it is possible to develop a positive attitude among employees towards work. The research problem concerned the search for the characteristics of the organizational environments of SMEs in the context of achieving job satisfaction. The research question was, “How and with what mechanisms can the positive attitudes of employees towards their work be strengthened?” To measure employees’ attitudes toward work, quantitative research was carried out using a questionnaire on a sample of 590 respondents. The key dimensions of satisfaction in the workplace were analyzed; these included the quality of management processes, social communication, interpersonal relations, remuneration or self-realization, and fulfillment of competence potential. Summing up the results of the empirical research, it is worth emphasizing that SME employees noticed many different factors affecting, to a greater or lesser extent, their perceptions of professional satisfaction. Among these, they most often mentioned detailed elements of the general context of achieving satisfaction in relation to, for example, individual abilities and skills, interpersonal relationships, communication processes, and reward and motivation systems.

INTERPERSONAL COMMUNICATION IN THE RECOVERY EFFORTS OF MENTALLY ILL STUDENTS AT THE BOARDING SCHOOL CONDROMOWO 2 NGAWI DISTRICT

The purpose of this article is to find out the form of interpersonal communication in the recovery efforts of mentally ill students at Condromowo 2 Islamic Boarding School and the supporting and inhibiting factors in the recovery process of mentally ill students. The method used in this article is descriptive qualitative method with data collection through interviews, observation, documentation, and literature research. The results of this analysis show that there are five forms of interpersonal communication in the recovery efforts of mentally ill students, namely dialogue, sharing, interviews, counseling, and spiritual therapy. In the process of dialoguing with students, there is one-way communication, two-way communication, the use of verbal language, and the use of non-verbal language. Sharing occurs when students already have trust in the rehabilitation sector administrators. The interview occurs when the santri are not clear about their problems, thus encouraging the administrators to ask deeper questions. Counseling is done by providing solutions to the problems experienced by students. As for spiritual therapy using alternative wirid, reciting the Koran, reading sholawat, and praying in congregation five times. The supporting factors contained in the interpersonal communication process between rehabilitation administrators and mentally ill students can be divided into three, namely supporting factors from the communicator's angle, supporting factors from the communicator's angle, and supporting factors from the message angle. The obstacles that occur during the recovery process of mentally ill students are process, semantic, and psychological obstacles.

An Evaluation of Athletes’ Opinions on Communication Barriers Caused by Coaches in the Interpersonal Communication Process

Abstract Communication between athletes and coaches is essential in areas ranging from sporting performance to team cohesion, and a lack of proper communication between coach and athlete can cause many problems. This study aimed to assess the communication barriers caused by coaches as perceived by young adult athletes. Q methodology was used in the research design. The study group was recruited using the snowball sampling method, and a total of 27 athletes who met the criteria participated in the study. Principal component analysis was applied to analyze the data. It was concluded that the participants could be grouped under two factors, and a significance value of 0.50 was reached. In addition, communication barriers with athletes caused by coaches were analyzed in order of importance by giving Z-scores. As a result, the communication barriers arising from coaches were identified as discrimination, self-centeredness, bringing problems in their private life to work, having goals that conflict with the goals of athletes, inadequacies in knowledge transfer, and excessive expectations. This study reveals the adverse effects of communication barriers with coaches, especially early career athletes. It is also expected that the communication barriers identified will contribute to improved communication between coaches and athletes.

Komunikasi Interpersonal PT. Grab dalam Peralihan Kendaraan Konvensional ke Kendaraan Listrik

Transportation services have a very important role in human life, where transportation services are used to facilitate their daily activities. With the presence of the latest innovations in the field of transportation, one example of the latest advances in the transportation industry is the presence of a company that provides application-based online transportation services, namely Grab. Now Grab is formalizing the new look of its electric vehicle called Grab Electric. The transition of conventional vehicles to electric vehicles carried out by Grab can have a positive impact on the use of electric vehicles, namely helping to reduce carbon gas emissions. So in this case the author wants to know the interpersonal communication process at Grab to its partners. This research uses descriptive qualitative research methods based on case studies at PT Grab with data collection techniques of observation, interviews, and documentation. The theory used by researchers is the theory of Social Exchange or social exchange developed by Thibaut and Kelly. The results of this study indicate that the use of electric vehicles by driver partners has a positive impact due to lower operating costs.

Self Disclosure in the Interpersonal Communication Process of Establishing Friends with Benefits (FWB) Relationship Agreement on Telegram

The phenomenon of Friends with Benefits (FWB) romantic relationships developed in Western countries that embrace freedom began to develop also in Indonesia with globalization and supported by technological developments. In contrast to dating relationships bound by feelings of love and commitment, the parties in a Friends with Benefits (FWB) relationship are only bound by an agreement on the benefits of sexual activity, without any feelings or c ommitments. The Telegram application has the advantage of large-scale community or group chat features. This research found a unique group community looking for Friends with Benefits (FWB) relationship partners in Indonesia. This research focuses on self -disclosure or self -disclosure in the process of interpersonal communication in personal chatting by prospective partners to establish a Friends with Benefits (FWB) relationship agreement on Telegram. This qualitative research approach with a case study method found four informants who are members of a particular community looking for Friends with Benefits (FWB) couples on Telegram and are establishing interpersonal communication to establish a Friends with Benefits (FWB) relationship agreement. The research findings show that the exploration of sexual desire accelerates the course of self -disclosure; women pursue the depth of personal profiles, men pursue the depth of intimacy, and self -disclosure measures a sense of security and comfort, which can determine the "deal".

Strategies to improve interpersonal communication along the continuum of maternal and newborn care: A scoping review and narrative synthesis.

Effective interpersonal communication is essential to provide respectful and quality maternal and newborn care (MNC). This scoping review mapped, categorized, and analysed strategies implemented to improve interpersonal communication within MNC up to 42 days after birth. Twelve bibliographic databases were searched for quantitative and qualitative studies that evaluated interventions to improve interpersonal communication between health workers and women, their partners or newborns' families. Eligible studies were published in English between January 1st 2000 and July 1st 2020. In addition, communication studies in reproduction related domains in sexual and reproductive health and rights were included. Data extracted included study design, study population, and details of the communication intervention. Communication strategies were analysed and categorized based on existing conceptualizations of communication goals and interpersonal communication processes. A total of 138 articles were included. These reported on 128 strategies to improve interpersonal communication and were conducted in Europe and North America (n = 85), Sub-Saharan Africa (n = 12), Australia and New Zealand (n = 10), Central and Southern Asia (n = 9), Latin America and the Caribbean (n = 6), Northern Africa and Western Asia (n = 4) and Eastern and South-Eastern Asia (n = 2). Strategies addressed three communication goals: facilitating exchange of information (n = 97), creating a good interpersonal relationship (n = 57), and/or enabling the inclusion of women and partners in the decision making (n = 41). Two main approaches to strengthen interpersonal communication were identified: training health workers (n = 74) and using tools (n = 63). Narrative analysis of these interventions led to an update of an existing communication framework. The categorization of different forms of interpersonal communication strategy can inform the design, implementation and evaluation of communication improvement strategies. While most interventions focused on information provision, incorporating other communication goals (building a relationship, inclusion of women and partners in decision making) could further improve the experience of care for women, their partners and the families of newborns.

PARENTS' INTERPERSONAL COMMUNICATION IN OVERCOMING ONLINE GAME ADDICT CHILDREN (Case Study at GPIB EBEN HAEZER BLITAR Church)

Communication is the most essential thing in human relations, especially interpersonal relations in the family environment. Effective communication that exists between all family members can create togetherness and mutual understanding in the family, families must complement one another. Therefore, communication is very important in the family, especially to strengthen the relationship between parents and children. One form of communication in a family is interpersonal communication. The problem with this research is that the strong intensity of playing online games makes children indifferent to their surrounding environment. This is worth researching, because the problem of online game addiction can have a negative impact on children in the future. The formulation of the problem is how is the interpersonal communication process of parents in dealing with children who are addicted to online games and what is the impact of interpersonal communication of parents in dealing with children who are addicted to online games. This research aims to explain the interpersonal communication process of parents in dealing with children addicted to online games and the impact of explaining the impact of interpersonal communication between parents in dealing with children addicted to online games. This research uses a qualitative descriptive method and uses purposive sampling techniques in collecting informants. Data collection uses techniques: Interview, Observation, Documentation. The results of this research are interpersonal communication between parents in dealing with children who are addicted to online games using an aspect approach of openness, empathy, positive attitude.

Социальные представления о субъектах отчужденного родительства как компонент обыденного сознания

The article presents the results of a study aimed at identifying the typical psychological portraits of the alienat-ing and alienated parent that exist in everyday psychology and ordinary consciousness of some Russians. Por-traits include both those psycho-emotional characteristics of a person that disrupt the harmonious process of mutual parenthood and interpersonal communication, and characteristics that support the successful course of the personal and social components of family life. Based on the empirical study conducted using qualitative methods (associative experiment), the similarities and differences in social perceptions of the alienating and alienated parent in two groups of respondents – those involved and those not involved in social processes re-lated to the alienated parenting syndrome (PAS – parental alienation syndrome) – were analyzed. As an ad-junct, a fragment of a study of the actual psychological characteristics of respondents involved in the symptoms of alienated parenthood, carried out using quantitative methods, is given.

DEVELOPING STUDENTS SOCIO-CULTURAL COMPETENCE BY USING SOCIO CULTURAL DISCOURSE ANALYSIS METHOD

The process of interpersonal communication is important in the process of growing young people in the educational process to create the necessary conditions for the implementation of their capabilities as a professional, mature specialist. This article draws conclusions of the importance of the English reading of artistic literature in the development of socio - cultural competence of students of higher education institution.

Exploring the Effects of Social Media and Cyberbullying on Senior High Schools Student Interpersonal Communication

Objective: This study aims to analyze the relationship between Social Media on Students Interpersonal Communication and Cyberbullying on Students Interpersonal Communication in Senior High School Method: The method used in this study is quantitative to test the hypothesis taken from the research variables in numbers and then the data is analyzed using statistical procedures. Identification of Research Variables In order to test the research hypothesis, it is necessary to first state the identification of the research variables. The variables in this study are as follows: 1. Dependent variable: Interpersonal Communication 2. Independent variable: Influence of social media, cyberbullying. This study explains the causal relationship between variables through hypothesis testing. The population in this study were 560 parents of Senior High School Student. Data collection techniques in research were carried out by distributing questionnaires containing statements related to the variables studied. The measurement scale used for this research is a 7-point Likert scale. Data analysis uses the Partial Least Square (PLS) method. Result: Based on the results of the analysis, the P value <0.050 was obtained, so it was concluded that social media has a positive and significant relationship to Students interpersonal communication. Social media has an impact on interpersonal communication. Based on the results of the analysis, the P value <0.050 was obtained, so it was concluded that cyberbullying had a positive and significant relationship to Students interpersonal communication. Conclusion: Social media has a positive and significant relationship to Students Interpersonal Communication and cyberbullying has a positive and significant relationship to Students Interpersonal Communication. Based on the results of research and data analysis conducted by researchers regarding the process of interpersonal communication between victims and their friends in building a tendency to change cyberbullying towards negative emotions positive, it can be concluded that friends have influence in building tendencies to have positive emotional concepts. Research Implication: Social media presence requires further attention. Not to stop its development, but to maximize its use. It is important to increase the self-awareness of each user, considering that what is uploaded can affect self-image, and what is uploaded can affect the relationships that exist with other parties. Cyberbullying can occur in groups who know each other and groups of people who do not know each other. Cyberbullying can cause perpetrators to use false identities which cause perpetrators to feel free from existing social and normative rules. Cyberbullying can occur on social media such as Facebook, Myspace, and Twitter Originality/Value: The novelty of this research is the creation of a new model of the relationship Social Mediaon Senior High Schools Student Interpersonal Communication and CyberBullying on Senior High Schools Student Interpersonal Communication which has not been found in previous research.

Przywództwo zdeterminowane osobowościowo w świetle badania poczucia własnej skuteczności

This article attempts to show the importance of self-efficacy in forming a leadership attitude. For this purpose, theoretical issues of the theory of social learning were discussed in order to show the characteristics of this subjective property on its basis. Self-efficacy affects the choice of a situation, that is, its rejection or acceptance, depending on the expected consequences. At the same time, the competence attributed to oneself determines the strength of involvement in a given action, as well as perseverance in pursuing the goal. For this reason, it was recognized that it is an extremely important personality trait that significantly determines the performance of managerial roles and supports the process of shaping leadership. The didactic and educational process, as a result of which the leadership attitude is shaped in the professional role played in a specific position of a given social system, begins in the early stages of an individual's socialization, first in primary and then in secondary reference groups. The process of internalizing cultural values and norms is not only extremely complex, but also very effective. Hence, group conformism, which is the basis of culture, is a matrix for the code contained in interpersonal communication and learning processes. The individual, as it were, hereditarily reproduces the code that is implemented in him along with the socio-cultural program of attribution and scripts through which he perceives and interprets social reality within the culture in which he lives. In connection with the above, the indicated interdependence was decided to illustrate the results of literature research, as well as surveys, which were conducted on a group of students of faculties that are associated with the impact of self-efficacy on managerial activities. Keywords: leadership, socialization, personality, organizational culture, self-efficacy

Integrated Communication Model to Develop Tourism in Coastal Areas of Southeast Sulawesi

This study aims to provide an overview of tourism improvement through communication. The development of tourism in coastal areas requires integrated communication. Improving the image of the destination can be enhanced through effective integrated communication. Local governments can use integrated communication as a driving tool in tourism development. They were using a qualitative approach to describe and describe the core of the problem. Research informants are the government, private sector and the community as stakeholders. Observation, interview and documentation are collection techniques used by authors. The procedure in this study is to simplify the collected data, systematically present the oral data of the interview and recording results into written data, and process, interpret and analyse more comprehensively. Tourism communication is an activity of the government, society and tourism business owners to exchange information about the substance of tourism consisting of tourism marketing activities, delivery of destination image information, messages about accessibility and information on the availability of human resources and Institutional. The outline of the tourism communication model shows the importance of communication elements that frame the overall process of tourism communication channels. The persuasive communication process of mass communication, interpersonal communication and group communication on tourism marketing activities in coastal areas is an integral part of tourism communication

Determinants of interpersonal communication on the example of a selected organization

RESEARCH OBJECTIVE: The objective of the publication is to present the results of the research that casts new light on the issue of communication in the organisation. The research is intended to fill another gap in terms of recommendations for the development of communication competences of managers of the organisation with specific characteristics.
 THE RESEARCH PROBLEM AND METHODS: The research raised the issue of the interpersonal communication process in the surveyed organisation. A survey method was used as the main research method. The survey was anonymous and pen-and-paper personal interview.
 THE PROCESS OF ARGUMENTATION: The first part of the paper presents the terminology of interpersonal communication in the organisation as a theoretical basis for research. Then, the results of own research were reviewed together with a critical analysis based on the adopted issues. The paper concludes with key conclusions and recommendations.
 RESEARCH RESULTS: The results of the research showed that, although appropriate means of communication are used in the organisation and employees show a high level of satisfaction with interpersonal communication, there are areas where changes need to be made.
 CONCLUSIONS, INNOVATIONS, AND RECOMMENDATIONS: The analysis of the results of the conducted research showed that interpersonal communication plays a key role in shaping the climate of cooperation in the company and determines the desired interpersonal relations. The practical implications of the conducted research are, above all, the need for continuous development of communication competences of managers. The organisation of training to help shape the communication competences of the organisation’s employees. The appreciation by managers of the importance of the role of interpersonal communication in the organisation, which positively influences the effectiveness of task performance.

The Role of Ulama in the Development Communication of the Family Planning Program


 
 
 
 One of the problems causing society's prosperity low level is the imbalance of population growth, economic growth, and health. BKKBN (National Family Planning Coordinating Board) has a role to measure and control the growth of Indonesia's population through the KB (The Family Planning Program). In Yogyakarta, especially in Wonokromo Village, Pleret, Bantul Regency, the implementation and socialization of KB program had some obstacles because most people thought that the program seemed to be contrary to the way of the Islamic rules. Therefore, the ulama have a crucial role in changing of community’s perspective on KB in the context of Islam. Based on the background of those problems, the researcher was interested in this topic of research to understand Ulama’s role for BKKBN and the community from communication science perspective, especially Development Communication. The qualitative descriptive method is the basic method in this research. The result of the research is that Ulama play an important role in the Interpersonal Communication process with the BKKBN, and play a major role in disseminating the family planning program to the Wonokromo Community. Ulama played a role in interpreting and communicating the Family Planning Program in accordance with the Islamic perspective, so that people can accept and implement the program.
 
 
 
 

Representasi Bentuk Penyelesaian Konflik Pernikahan Dini pada Drama Korea:

18 Again is a Korean drama series that explores the phenomenon of early marriage and pregnancy out of wedlock. Various problems and individual efforts in overcoming conflicts depicted in the drama 18 Again are presented realistically and added a touch of fantasy to support the storyline and the goals of the drama. The phenomenon described is about a person's dreams and wishes if he could return to his youth to make his dreams come true. The storyline is made without leaving the main topic in this drama, namely the problems caused by early marriage and the efforts made by each individual in solving existing conflicts. Even though he is played with two different identities, the characterization in this drama still refers to one character, namely Hong Dae Young. This study uses a qualitative method with John Fiske's semiotic analysis which uses 3 levels of coding, namely the level of reality, the level of representation, and the level of ideology. The conflict management strategy of the Thomas and Kilmann method is also used as a reference and reference for researchers to analyze what and how are the forms of early marriage conflict resolution in the Korean drama 18 Again. After conducting the analysis, the researcher found that there is a form of conflict resolution in early married life which is represented in the Korean drama 18 Again, namely the existence of self-awareness from each individual about the conflict that occurs, then the individual resolves the conflict with related parties in a win-win manner without injuring or detrimental to any party. The existence of a form of conflict resolution that is described at the level of reality, the level of representation, and the level of ideology is inseparable from the process of intrapersonal communication, interpersonal communication, and verbal and non-verbal communication.
 Keywords: representation, conflict, semiotics, drama.