Process Management Tools Research Articles

IoT. К вопросу об Интернете вещей

Modern dynamic life makes changes both in the lives of individual households and industrial entities. Households striving for comfort and safety are ready to purchase and use gadgets that trigger the processes of providing climate control, motion sensors and data transmission of consumption meters. In-dustrial enterprises are also seeking to use the Internet of Things, looking for growth drivers by optimizing the costs of monitoring production processes. The use of advanced monitoring and process management tools is the guarantor of the rapid response of individuals and industrial and commercial enterprises to the challenges of competition. This is due to the use of technologies and tools of the Internet of Things.

Improving the Digitalization Capacity of Municipalities of Hungary Through Knowledge Management Tools

What does the digitization capability of local governments mean? What does it mean for a municipality to actively use digitization tools? How does the digital space affect the quality of life of the population and the attractiveness of businesses? Our goal is to present the digital tools that can be used to improve the quality of life of people living in settlements. Digitization is reflected in the way citizens and industries do business, helping them to access municipal functions and interact with the municipality on a daily basis. In addition, digitalization makes the management and operation of a settlement more sustainable. Last but not least, digitalization can make the everyday lives of those who live in it more livable and enjoyable. Our method is literature review, source analysis, and knowledge of economic and social processes. During our research, we explore the opportunities offered by digitization through examples, which we combine with knowledge management tools. We present models and tools for what needs to be done to improve urban life to the increasing satisfaction of residents. According to our results, municipalities do not use the toolbox of digitalization in the field of online administration, automated process management and marketing tools. Digitalization also provides opportunities for environmental awareness, administration, and support for companies and smart cities.

Evaluation and comparison of various business process management tools

Evaluation and comparison of various business process management tools

УПРАВЛІННЯ БІЗНЕС-ПРОЦЕСАМИ КОМПАНІЙ: СУЧАСНІ ІНСТРУМЕНТИ ТА ПРІОРИТЕТНІ НАПРЯМКИ

The article is devoted to the problem of business process management in companies. To achieve the objectives of the study, the following general scientific methods were used: analysis and synthesis, induction and deduction (to determine the benefits and consequences of using business process management by companies); generalisation (to systematise the results obtained and formulate conclusions from the study in terms of priority areas and modern tools for managing business processes in companies). The paper considers the essence of business process management as a promising approach to solving the problems of flexibility, scalability and efficiency of a company, achieving its strategic business goals and solving specific tasks. Its types are presented and characterised: humanoriented, document-oriented, and integration-oriented. The growth factors of the business process management market are highlighted: the introduction of various technological advances, the growing trend towards automation in various industries, and increased integration with the Internet of Things. To manage business processes, companies use a variety of tools that are a valuable addition to their technology portfolios. The publication examines and describes modern business process management tools in terms of their documentation, analysis, evaluation, development and implementation, ensuring operational excellence and transformation, workflow management, including real-time management, optimisation and automation. In general, the use of these tools will significantly improve the practices of developing and improving internal and external processes, allowing them to be flexible and effective in the face of dynamic changes in the industry environment. The research outlines the priority areas of business process management: setting up and automating workflows; ensuring visibility and control of business processes; making effective business decisions, minimising costs; integrating workflows, ensuring operational flexibility; identifying bottlenecks and operational shortcomings; ensuring security and effective risk management.

Software Security Testing through Coverage in Deep Neural Networks

With the continuous progress of society, computer technology and information technology are also experiencing rapid development. Especially in recent years, the application of computer technology has rapidly entered into people's daily life. As people’s lives become richer, these applications have become particularly complex. For some large software, tens of thousands of function points or millions of lines of source code may be triggered to support it when performing related tasks. As a result, the security of such a complicated and excellent software becomes quite essential. The most effective way to ensure software security is to test the security of software products during the development process. A precise and effective security testing process is the basis for ensuring that software is tested for security. Without a detailed scientific software security testing model to guide software development for security testing, software security testing will become very difficult. This not only wastes more time and money but also does not guarantee the security of the software. A great security testing methodology should be able to find security problems that may be hidden deep within the software. In addition, a scientific process management can greatly facilitate the implementation of software security testing. As a result, it is relatively meaningful to establish a complete software security testing process model, generate excellent security test cases, and develop security process management tools for software security testing. At the same time, in recent years, deep learning has gradually entered more and more people's lives. However, the widespread application of deep learning systems can bring convenience to human life but also bring some hidden dangers. Hence, deep neural networks must be adequately tested to eliminate as many security risks as possible in some safety-critical software that involves personal and property safety. As the foundation of deep learning systems, deep neural networks should be adequately tested for security. However, deep learning systems are fundamentally different from traditional software testing, so traditional software testing techniques cannot be directly applied to deep neural network testing. In recent years, many scholars in related fields have proposed coverage guidelines based on deep learning testing, but the usefulness of these guidelines is still debatable. Based on the complexity of the large software development process and the fact that the interrelationship between nodes often constitutes a complex network of collaborative relationships, this study applies coverage-based testing in deep neural networks to test the security of software. To be specific, this research applies metrics such as peak coverage, speed to peak, and computational speed to evaluate coverage criteria and to investigate the feasibility of using coverage to guide test case selection to select solutions for security testing.

Optimizing Physician Lifecycle Management: Streamlining Processes with BPM Tools in Healthcare

This article explores the integration of physician contracting, onboarding, and termination processes with Business Process Management (BPM) tools in the healthcare industry. Physician lifecycle management, from contracting to termination, involves intricate workflows, numerous stakeholders, and stringent regulatory compliance. BPM tools provide a comprehensive solution for automating and optimizing these processes, ensuring efficiency, transparency, and compliance throughout the physician’s tenure. By integrating physician lifecycle management with BPM tools, healthcare organizations can streamline operations, reduce administrative burdens, and enhance the overall experience for physicians and staff. This article provides detailed insights into the benefits, challenges, best practices, and real-world applications of integrating physician contracting, onboarding, and termination with BPM tools, highlighting their transformative impact on healthcare delivery and organizational performance.

The Integration of Industry 4.0 in the Processes of a Company in the Gas Sector through a Holistic Enterprise Architecture

Abstract: Industry 4.0 is a rapidly evolving concept that has received attention in recent years and aims to achieve a higher and more efficient production rate through automation. Because its implementation involves the improvement of business processes, this concept is inextricably linked to Business Process Management. Business Process Modeling is a Business Process Management tool that can be used to describe an organization's processes in order to elaborate and improve them. As a result, models are widely used for the better comprehension of processes and as a first step in introducing new concepts, such as Industry 4.0, into an organization. Hence, a comprehensive framework of a modeling architecture is required for an organization that desires a holistic transmission to new concepts based on its needs, operations, and structure. In this paper, a holistic enterprise architecture, along with an instance of it, which is proposed in a company that manages the high and medium-pressure natural gas network is presented, encompassing the appropriate models for the recording and detailed presentation of business processes and how Industry 4.0 principles and applications could be incorporated to them. Keywords: Industry 4.0; Modeling Architecture; Enterprise Architecture; Gas Sector; Business Processes

Methodology for business process development in the digital economy in the formation of a sustainable industrial development mechanism

The article considers the methodology of business process development in the digital business transformation. The aim of the study was to determine the dependence of sustainable enterprise development on the organisation of stakeholder engagement in the context of the digital ecosystem and the organisation of effective digital asset management.Taking into account the aim of the study, the main objectives are to study international experience of managing business development in digital transformation, determine the impact of ecosystems on business organisation and management of business processes and sustainability, and develop recommendations for business model formation and its alignment with the ecosystem market needs.The study resulted in the development of a sustainability framework in the digital ecosystem and proposals for digital ecosystem configurations that focus on giving and generating “value” when applying new ways and methods of “platform” interaction in the digital economy. Sustainability in digital transformation and ecosystematic business organisation depends on how digital assets are managed and approaches used to resource management. This process requires consideration of the methodology for business process development and research into changes in the external environment, identifying the possibility of integrating actors into the digital ecosystem development processes and defining tools for business process management.

Evaluation of Free Technologies, as Tools for Business Process Management (BPM)

The article presents an evaluation of free technologies for business process automation, with emphasis only on tools compatible with the General Public License (GPL). The compendium of technologies was based on promoting a ServiceOriented Enterprise Architecture (SOA) and the establishment of a Business Process Management System (BPMS). The methodology for the selection of tools was Agile UP. This proposal allows businesses to achieve technological sovereignty and independence, in addition to the promotion of service orientation and the development of free software based on components.

О ПРИМЕНЕНИИ КАРТ ШУХАРТА К СИСТЕМЕ, ПОСТРОЕННОЙ НА МИКРОСЕРВИСНОЙ АРХИТЕКТУРЕ

Shuhart control cards act as the main tool for statistical process management, allowing to avoid losses in production processes. The effectiveness of using Shuhart control cards as a method of detecting the breakdown of random processes to a system built on a microservice architecture is considered. The research methods are comparative analysis and experiment. The results of the study are the correlation between the detected anomalies of the Shuhart control cards and the incidents created from the work stand by technical support.

Assessing practical implementation of modular psychotherapy for youth in community-based settings using benchmarking.

Achieving high quality outcomes in a community context requires the strategic coordination of many activities in a service system, involving families, clinicians, supervisors, and administrators. In modern implementation trials, the therapy itself is guided by a treatment manual; however, structured supports for other parts of the service system may remain less well-articulated (e.g., supervision, administrative policies for planning and review, information/feedback flow, resource availability). This implementation trial investigated how a psychosocial intervention performed when those non-therapy supports were not structured by a research team, but were instead provided as part of a scalable industrial implementation, testing whether outcomes achieved would meet benchmarks from published research trials. In this single-arm observational benchmarking study, a total of 59 community clinicians were trained in the Modular Approach to Therapy for Children (MATCH) treatment program. These clinicians delivered MATCH treatment to 166 youth ages 6 to 17 naturally presenting for psychotherapy services. Clinicians received substantially fewer supports from the treatment developers or research team than in the original MATCH trials and instead relied on explicit process management tools to facilitate implementation. Prior RCTs of MATCH were used to benchmark the results of the current initiative. Client improvement was assessed using the Top Problems Assessment and Brief Problem Monitor. Analysis of client symptom change indicated that youth experienced improvement equal to or better than the experimental condition in published research trials. Similarly, caregiver-reported outcomes were generally comparable to those in published trials. Although results must be interpreted cautiously, they support the feasibility of using process management tools to facilitate the successful implementation of MATCH outside the context of a formal research or funded implementation trial. Further, these results illustrate the value of benchmarking as a method to evaluation industrial implementation efforts.Plain Language Summary: Randomized effectiveness trials are inclusive of clinicians and cases that are routinely encountered in community-based settings, while continuing to rely on the research team for both clinical and administrative guidance. As a result, the field still struggles to understand what might be needed to support sustainable implementation and how interventions will perform when brought to scale in community settings without those clinical trial supports. Alternative approaches are needed to delineate and provide the clinical and operational support needed for implementation and to efficiently evaluate how evidence-based treatments perform. Benchmarking findings in the community against findings of more rigorous clinical trials is one such approach. This paper offers two main contributions to the literature. First, it provides an example of how benchmarking is used to evaluate how the Modular Approach to Therapy for Children (MATCH) treatment program performed outside the context of a research trial. Second, this study demonstrates that MATCH produced comparable symptom improvements to those seen in the original research trials and describes the implementation strategies associated with this success. In particular, although clinicians in this study had less rigorous expert clinical supervision as compared with the original trials, clinicians were provided with process management tools to support implementation. This study highlights the importance of evaluating the performance of intervention programs when brought to scale in community-based settings. This study also provides support for the use of process management tools to assist providers in effective implementation.

Actor-oriented approach for business-process management of analytical system development

This paper aims at investigating the feasibility of an actor-oriented approach for modelling analytical systems development business processes. The study analyzes existing management challenges of analytical systems development processes, identifies key business process modeling approaches, and proposes a modeling approach based on actor-oriented approach with high flexibility and enhanced control over business artifacts. The article also describes examples of possible applications of this approach in a business process management tool.

Choosing a project topic by students in the development and implementation of it projects

Problem and goal. The theoretical approaches and main stages of work from the point of view of design thinking, as well as the experience of choosing topics and developing IT projects by students in grades 10-11, are presented. Methodology. The methodological basis of the work was the analysis of the design thinking method, which is presented in the works of R. Kyudale, O. Kempkens, G. Andreev, A.S. Krotova and A.A. Barkov. Approaches to the use of the design thinking method in the development of an IT project by a schoolchild are formulated, their brief characteristics and the tools used are given. As tools of the design thinking method at different stages of project development, the following are used: analysis of existing solutions, similar situations, insights from opinion leaders, analysis of artifacts, interviews, swot analysis, five Why?, the method of focal objects, scamper, etc. Results. In the process of working on the project, students in grades 10-11 use the tools of design thinking in their activities. The result of the work is an IT project of students Smart Pomodoro Timer. Conclusion. In order to introduce the method of design thinking into the joint work of a teacher and a student on an IT project into practice, it is necessary to develop a system of advanced training for teachers in terms of developing practical skills in using design thinking tools for effective process management. In addition, develop the creative potential of teachers and students in the context of the digital transformation of education and attract specialists from different fields (designers, software developers, data analysts, etc.).

A new approach to predicting the extraction of malvidin-3-glucoside during red wine fermentation at industrial-scale

Red wine quality is largely determined by the concentration of phenolic compounds such as anthocyanins that are extracted from skins and seeds during alcoholic fermentation. As such, the ability to control this extraction process is a key consideration for winemakers. Current mathematical models based on regression analysis methods that are used to describe phenolic extraction during fermentation can provide insight into the effect of changing process conditions, however their use as predictive tools for process control and management of future fermentation scenarios is limited. In this study, red wine fermentations undertaken at a large commercial winery are compared with simulations of malvidin-3-glucoside extraction (the predominant red wine anthocyanin), using a first principles mass-transfer model with incorporated response surface equations for calculating relevant mass transfer parameters throughout fermentation. In general, the model employed to simulate this mass transfer process showed consistent extraction patterns to that measured experimentally in commercial large-scale fermentations, and displayed good predictive capabilities for malvidin-3-glucoside concentrations at the latter stages of fermentation, highlighting its potential usefulness as a new tool for quality management and process control during winemaking.

Prerequisites for Process Management Implementation in the Public Administration of Ukraine

The main objective of the study is to analyse the prerequisites for the implementation of process management in public administration of Ukraine. In the process of identifying the presence of certain prerequisites in modern Ukrainian realities, methods of analysis of economic statistics and international indices that determine the level of technological and economic development of the country, as well as readiness to use information and communication technologies have been used. It has been determined that the evolution of management systems is derived from the development of managed objects. Therefore, the development of technologies as a way to transform matter, energy and information is the main determinant of the quality characteristics of management systems. It has been proved that given the global openness of the national economy and in a situation of insufficient technological level, there are opportunities for catch-up development in Ukraine, based on the introduction of digitalization technologies, which are used mainly in the sphere of services – financial, educational, public, etc. As a result, the introduction of information technologies will facilitate the transition to new rules for companies, organizations and government agencies. Taking this into account, there is an urgent opportunity in Ukraine to introduce process management tools and improve the efficiency of public administration and local self-government systems. However, changing the management system, in addition to process modelling and optimization, will require the transformation of cognitive models of civil servants as a sufficient condition for the effectiveness of the implemented system.

Management of Business Processes and Export-Import Activity of Industrial Enterprises in the Digital Economy

In the conditions of the digital economy and integration in the international space, the management of business processes and the formation of a rational sequence of planning such activities are becoming increasingly important for enterprises engaged in export-import activities. The authors investigated the features of business process management of an industrial enterprise and their export-import activity management features. For example, key indicators of efficiency and indicators of productivity of business process of the industrial enterprise, to investigate tendencies of export-import activity of the industrial enterprises are considered.The study allowed to offer tools for business process management and export-import activities of industrial enterprises in the digital economy, namely the Algorithm for the formation of the market strategy of the enterprise to begin the implementation of the export-import activity, the indicator of the integrated economic effect from the export-import activity and the Scenario of management of export-import activity of industrial enterprises in interrelation with the management of business processes, which are used as a basis for strategic and operational planning, and later will be used to control plans.

Practical assessment of the nature of business processes

The aim of the article is to present a framework enabling the quick and practical assessment of the nature of business processes, necessary to select business process management (BPM) tools and methodologies in accordance with the actual nature of BPs in the organization. The lack of such compliance reduces or delays the results, or it can even cause the failure of BPM implementations. To avoid this risk, organizations should be aware of the nature of their processes prior to planning and implementing BPM. The article summarizes extensive literature studies and experiences resulting from the practical implementation of business process management in organizations with diverse types of business processes. Developed in accordance with the Design Science Research (DSR) methodology, the Business Process Nature Assessment Framework (BPNAF) uses an approach that combines business process management with the management of the knowledge used and created in the course of the process execution. The article presents the concept of the business process space and the Business Process Nature Assessment Framework (BPNAF) based thereon, which enables the quick and efficient assessment of the nature of business processes in an organization in terms of their unpredictability and knowledge intensity. The presentation of the results enables the objective recommendation of the selection of implementation methodologies, HRM policies, or IT systems supporting BPM in line with the real nature of business processes implemented in the organization, in a way that is understandable to both specialists and non-specialists. The article is dedicated to researchers, but above all to practitioners using BPM. The application of the presented BPNAF allows managers to choose the methodology and tools supporting the management of business processes, but also human resources or knowledge, in accordance with the objective nature of the processes and the needs of the organization. The simplicity and speed of analysis, as well as the ability to directly use its results in the initial implementation of business process management, mean that the benefits of using the BPNAF are much greater than the effort or preparation costs involved. An important limitation of the work is the fact that the analysis of the business process space and, consequently, the BPNAF are limited to only two dimensions: unpredictability and knowledge-intensity. The article presents the original concept of the business process space and the author's model of the BPNAF framework based on its two-dimensional version. The supplement of BPM implementation methodologies with the use of the results of this work is of key importance for the success or failure of implementations.

An analysis of CARE Zimbabwe’s emergency response process flow in the Masvingo Province through Lean Six Sigma tools

Natural disasters affect people and their livelihoods daily in the world, posing a challenge to humanitarian organisations whose mandate is to ensure that disasters are responded to or mitigated through timely supply of relief aid. CARE Zimbabwe, one of the biggest humanitarian organisations operating in the Masvingo Province, faces difficulties in fulfilling its mandate. It takes the organisation a long time to start assisting those affected by disasters since its procurement, recruitment, and deployment processes are not streamlined. Gathering data from stakeholders, we conducted an in-depth case study to understand how these processes are currently working. We synthesised and analysed the data using process and quality management tools within a Lean Six Sigma framework, advancing recommendations on how CARE Zimbabwe could streamline these processes to improve its response time.

Using queuing models to set the right parking price

This paper applies queuing models (M/G/N/N) to determine the right price for parking, given that the arrival rate and the staying time depend on the parking price. The models explore the payment per hour and the entrance fee models, with one or several customer types, and where each customer type faces different prices (price discrimination). The models are also applicable for cases where the objective function is to set the park occupancy rate at a desired level. The analysis of the numerical examples demonstrates the applicability of the models and provides some interesting insights about the setting of the correct parking price under the appropriate pricing scheme. The conclusion is that one of the most important tools for process management and benchmarking of a car park is the parking pricing.

OVERVIEW OF INFORMATION TECHNOLOGIES OF BUSINESS PROCESS MANAGEMENT IN ORGANIZATIONS

The basic business management is the management of the structure of business processes. The success and efficiency of management is a complex and quite capacious activity, which depends on the chosen tools, in particular, the use of information technology. The IT market demonstrates a wide variety of software products for business process development and management. The article is devoted to the study of modern IT products and determine its specifics. The management methodology has a wide range of business process management tools. The authors consider the main business process management systems: BPMS, which provides opportunities to implement business processes in accordance with their formal model; IDEF standard methodology of the ICAM family whose purpose is to model complex systems, display and analyze the model; ARIS, which allows you to create systems of balanced scores and optimize business processes in accordance with these indicators; BPMN, the feature of which is the ability to describe and model business processes; BPEL standard created for the design and execution of business processes. Considered languages: YAWL, which is used to formally describe business processes; UML is a unified modeling language used in the object-oriented programming system, it contains object-oriented notations. The article discusses only some of the methods used by company managers to effectively manage business processes. Studies of even a small proportion of these methods provide a number of benefits, but it is important to remember that simply mastering these tools in business process management does not guarantee success, but its absence can lead to loss of competitiveness, reduced market share and low efficiency.