УПРАВЛІННЯ БІЗНЕС-ПРОЦЕСАМИ КОМПАНІЙ: СУЧАСНІ ІНСТРУМЕНТИ ТА ПРІОРИТЕТНІ НАПРЯМКИ

Abstract

The article is devoted to the problem of business process management in companies. To achieve the objectives of the study, the following general scientific methods were used: analysis and synthesis, induction and deduction (to determine the benefits and consequences of using business process management by companies); generalisation (to systematise the results obtained and formulate conclusions from the study in terms of priority areas and modern tools for managing business processes in companies). The paper considers the essence of business process management as a promising approach to solving the problems of flexibility, scalability and efficiency of a company, achieving its strategic business goals and solving specific tasks. Its types are presented and characterised: humanoriented, document-oriented, and integration-oriented. The growth factors of the business process management market are highlighted: the introduction of various technological advances, the growing trend towards automation in various industries, and increased integration with the Internet of Things. To manage business processes, companies use a variety of tools that are a valuable addition to their technology portfolios. The publication examines and describes modern business process management tools in terms of their documentation, analysis, evaluation, development and implementation, ensuring operational excellence and transformation, workflow management, including real-time management, optimisation and automation. In general, the use of these tools will significantly improve the practices of developing and improving internal and external processes, allowing them to be flexible and effective in the face of dynamic changes in the industry environment. The research outlines the priority areas of business process management: setting up and automating workflows; ensuring visibility and control of business processes; making effective business decisions, minimising costs; integrating workflows, ensuring operational flexibility; identifying bottlenecks and operational shortcomings; ensuring security and effective risk management.