Post Service Research Articles

Examining the Impact of the Influential Factors of Customer Purchase Intentions: The Mediating Role of Electronic Word-of-Mouth

The purpose of the study is to navigate the role of electronic word of mouth (EWOM) assessing variables (digital marketing, social networking, content marketing and online customer reviewer) how these IV influence customer purchase intensions of target customers in online and offline platform. Relevant literatures regarding role of EWOM are reviewed with relevant theories and market analysis. Thereafter, it opened a new horizon of future research scope. It is found that 74.9% of the variance in dependent variable is defined by independent variable of the model framework and SEM analysis and showing high and robust explanatory ability. Customer loyalty programs are sustained through extensive customer research online. The research will aid in future how mediating variable EWOM mediates customer purchase intension in some point of credibility on online market, consumer adaptation, brand reliability, and conducting peer group influence to buy products and receive services. The present findings of the study opens a new platform of consumer open forum discussion regarding products and services that are most sale of the market, customer opinions, sharing of experiences, spreading of negative messages to a variety of social media platforms. Firstly, data collected from well-educated participants who responded on the survey. Secondly, the generations and age group targeted would be greater in future. Future research could be conducted based on positive and negative customer review on online platform, online payment and buying intentions, brand image and brand bridging with EWOM. Companies now are responding quickly to their customers’ problems and managing their brand image through extensive delivery of post purchase services to loyal customers and regular customers analyzing open forum research of social media. The research will aid in future how mediating variable EWOM mediates customer purchase intension in some point of credibility on online market, consumer adaptation, brand reliability, and conducting peer group influence to buy products and receive services. This research examined how EWOM lead the market through variable mentioned in the paper.

О результатах развития стилей профессиональной деятельности сотрудников патрульно-постовой службы полиции

Introduction. Based on the findings of the dissertation research and in order to enhance the effectiveness of operational activity of patrol and post police service officers (hereinafter referred to as PPPS), it is clear that there is a need of design and implementation of psychological training programmes focused on the development of styles of professional policing among this particular category of employees. The article reveals the structure of psychological training programme, techniques and methods used by a psychologist in working with participants, and specific features of the training experiment aimed at enhancing styles of policing of PPPS officers. Research methods: the training experiment, participant observation, testing, expert evaluation, a comparative analysis using the Student's t-test. The statistical processing of the empirical data was conducted using the software programme StatSoftStatistica 8 MR-3. Results. The research findings indicate significant changes in the professional profiles of PPPS officers: 1) the improvement of work capacity, stress resistance, organisational proficiency, the increase responsibility and confidence in non-standard decision making, flexibility in establishing psychological contact, the development of self-control and professional communication skills, which serve as the foundation for their styles of professional activity; 2) the effectiveness of operational-service activity is enhanced through professional literacy and the integration of professional-psychological actions, the construct psychological techniques of professional communication and the conscious application of mechanisms for the formation styles of professional activity.

Lean facility layout selection in a post service to enhance operational performance: a graph theory model

PurposeThis study attempts to analyze the overall effectiveness of Lean System (LS)-based India post facility layout design (FLD) selection.Design/methodology/approachWe have grouped all Lean Six Sigma elements into three different categories: Lean Technical Practices, Lean Workplace Environment Practices, and Lean Ergonomics Practices based on literature support and field surveys in the Indian postal service. Further, it employs a mathematical model known as the graph theory (GT) method. From the GT approach, interactions were identified through LS tools represented through the digraph, matrix model approach. This study was directed at the National Sorting Hub in Mysuru, Karnataka, in the southern part of India. A number of insights were given in the GT area where FLD is possible to evaluate.FindingsThe results showed that Layout five has the highest value, followed by Layout one from the GT approach. The relative relevance and effect values are given as inputs to the permanent function in the digraph technique, and an evaluation index is obtained as an output.Research limitations/implicationsWhen solving any optimization issue with a high number of attributes, the digraph and matrix technique is successful. The layouts that have been identified have yielded valuable insights into how to enhance critical decision-making processes, which are necessary to accomplish company strategic objectives like growing postal business services.Originality/valueThe process operations carried out in India post service as well as its heterogeneity of articles and the intangible measures of production are the significant challenges to keenly analyze the layout design through lean service principles.

Analysis of Influencing Factors of Aerobic Etiquette in the Application of High-speed Railway Class

At present, Weifang business vocational college high-speed train attendant professional opened aerobic etiquette courses, but the application level of aerobic etiquette is not very high, in the teaching of high-speed rail crew etiquette action and high-speed post service concept closely linked, attendant professional students etiquette action master is not standard, professor method is boring, students' interest in learning and learning efficiency is not high. In order to improve the comprehensive quality of high-speed train attendants, cultivate students' professional ability, in the form of interview, the Weifang business vocational college students, professional teachers and enterprise practice teacher interview, summarizes the influence factors affecting the implementation of aerobic etiquette, for later teaching can be targeted to improve the teaching strategy is of great significance.

Developing Cumbria’s post dementia diagnostic support using Cognitive Stimulation Therapy (CST): Results and reflections on the treatment’s reintroduction post Covid-19

Cognitive Stimulation Therapy (CST, Spector et al., 2006) groups were part of the treatment provided by North Cumbria’s Community Older Adult Service until the Covid pandemic halted provision. Subsequently, treatment provided by the service to those diagnosed with a dementia relied heavily on pharmacological interventions to target the rate of cognitive decline. This paper documents the methodology of a service development project in Cumbria that reintroduced community CST groups, weekly for fourteen weeks across the year 2023. Preliminary findings demonstrate CST’s efficacy as a treatment for those living with a dementia diagnosis and coinciding low mood. Reflections shared from the project on the successes and challenges across its duration show its feasibility despite service pressures and resource limitations in a rural locality.In documenting this work, the project team aim to showcase the benefits of providing biopsychosocial care for older adults living with a dementia diagnosis and hope to inspire other Older Adult services to develop their post dementia diagnosis service provision using the CST protocols. With future iterations, more conclusive findings will be drawn and continued service development work has commenced in Cumbria on this project’s foundation within the Care Home and Educational Support System’s pathway.

Trends in weight gain recorded in English primary care before and during the Coronavirus-19 pandemic: An observational cohort study using the OpenSAFELY platform.

Obesity and rapid weight gain are established risk factors for noncommunicable diseases and have emerged as independent risk factors for severe disease following Coronavirus Disease 2019 (COVID-19) infection. Restrictions imposed to reduce COVID-19 transmission resulted in profound societal changes that impacted many health behaviours, including physical activity and nutrition, associated with rate of weight gain. We investigated which clinical and sociodemographic characteristics were associated with rapid weight gain and the greatest acceleration in rate of weight gain during the pandemic among adults registered with an English National Health Service (NHS) general practitioner (GP) during the COVID-19 pandemic. With the approval of NHS England, we used the OpenSAFELY platform inside TPP to conduct an observational cohort study of routinely collected electronic healthcare records. We investigated changes in body mass index (BMI) values recorded in English primary care between March 2015 and March 2022. We extracted data on 17,742,365 adults aged 18 to 90 years old (50.1% female, 76.1% white British) registered with an English primary care practice. We estimated individual rates of weight gain before (δ-prepandemic) and during (δ-pandemic) the pandemic and identified individuals with rapid weight gain (>0.5 kg/m2/year) in each period. We also estimated the change in rate of weight gain between the prepandemic and pandemic period (δ-change = δ-pandemic-δ-prepandemic) and defined extreme accelerators as the 10% of individuals with the greatest increase in their rate of weight gain (δ-change ≥1.84 kg/m2/year) between these periods. We estimated associations with these outcomes using multivariable logistic regression adjusted for age, sex, index of multiple deprivation (IMD), and ethnicity. P-values were generated in regression models. The median BMI of our study population was 27.8 kg/m2, interquartile range (IQR) [24.3, 32.1] in 2019 (March 2019 to February 2020) and 28.0 kg/m2, IQR [24.4, 32.6] in 2021. Rapid pandemic weight gain was associated with sex, age, and IMD. Male sex (male versus female: adjusted odds ratio (aOR) 0.76, 95% confidence interval (95% CI) [0.76, 0.76], p < 0.001), older age (e.g., 50 to 59 years versus 18 to 29 years: aOR 0.60, 95% CI [0.60, 0.61], p < 0.001]); and living in less deprived areas (least-deprived-IMD-quintile versus most-deprived: aOR 0.77, 95% CI [0.77, 0.78] p < 0.001) reduced the odds of rapid weight gain. Compared to white British individuals, all other ethnicities had lower odds of rapid pandemic weight gain (e.g., Indian versus white British: aOR 0.69, 95% CI [0.68, 0.70], p < 0.001). Long-term conditions (LTCs) increased the odds, with mental health conditions having the greatest effect (e.g., depression (aOR 1.18, 95% CI [1.17, 1.18], p < 0.001)). Similar characteristics increased odds of extreme acceleration in the rate of weight gain between the prepandemic and pandemic periods. However, changes in healthcare activity during the pandemic may have introduced new bias to the data. We found female sex, younger age, deprivation, white British ethnicity, and mental health conditions were associated with rapid pandemic weight gain and extreme acceleration in rate of weight gain between the prepandemic and pandemic periods. Our findings highlight the need to incorporate sociodemographic, physical, and mental health characteristics when formulating research, policies, and interventions targeting BMI in the period of post pandemic service restoration and in future pandemic planning.

A system dynamics approach for cost-benefit simulation in designing policies to enhance the cybersecurity resilience of small and medium-sized enterprises

The small and medium-sized enterprises (SMEs) with limited investment capacity are likely to be lax in enhancing their cybersecurity. Therefore, to strengthen cybersecurity at a national level, governments must intervene in the market by using support or regulatory policies to overcome market failures and address weaknesses. This study reviewed the efficiency of policy options to improve corporate cybersecurity resilience for SMEs that require government support, unlike large companies that can invest in security on their own. To achieve this, a causal loop diagram was created and analyzed from the perspective of system dynamics. The model incorporated government support variables and the decline in capabilities over time into the existing corporate security investment model reflecting the standard framework for cybersecurity from NIST. The simulation scenarios were constructed based on policy options considered by the Korean government. These include 1) pre-incident or post incident support services, and 2) management through tax credits and regulation. The results indicated that incentives, specifically tax credits, rather than regulation, were more effective in strengthening cyber resilience. This study describes the investment and internal capability development of a company affected by government policy, which is an external factor, and changes in profits can be observed by adding the company's profits and costs as variables. This profit variable allows for the comparison of a company's cyber resilience across scenarios. Additionally, if the government provides direct support immediately after a hacking incident, the company can recover more quickly. If these benefits are known and if the reporting of hacking damage is activated, cyber threat visibility will be secured by revealing hacking attacks that have been secretly conducted. Governments can use cyber threat visibility to strengthen national cybersecurity.

Abstract PO5-10-10: Disparities in Work RVUs for Breast and Prostate Cancer Operations

Abstract Introduction: In a vast array of different methods used to quantify healthcare processes, the Relative Value Unit (RVUs) has become the federal precedent set by the Centers for Medicare and Medicaid Services (CMS) to assign value to different procedures and processes. The current RVU conversion factor in 2023 is $33.06 per unit. Physician work RVUs, malpractice RVUs (MP RVUs) and practice expense RVUs (PE RVUs) were first implemented in 1992 as a system for assigning payment to physicians while providing administrative budgeting based on clinical and liability expenditures. These values are subject to reevaluation every 5 years at minimum, or as new services become available. The CMS updates it’s RVU model by consulting the American Medical Association’s Specialty Society Relative Value Scale Update Committee (RUC), which controversially sets higher values in certain fields of medicine than others. This article will objectively analyze the RVUs provided by the CMS to surgical oncologists treating breast cancer and compare them to the RVUs compensated to urologists treating prostate cancer, across multiple modalities. Methods: Work RVUs, practice expense RVUs, and malpractice RVUs were obtained from the CMS 2023 physician fee schedule, using the HCPCS codes to identify the services from their database. Estimated pre-evaluation times, intra-procedure times, immediate post service times, and total procedural times were gathered from the CY 2023 Final Rule Physician Work Time database provided by CMS. The HCPCS codes used for mastectomy variations were 19301 for partial mastectomy, 19302 for partial mastectomy with lymph node removal, 19303 for a simple complete mastectomy, 19305 for a radical mastectomy, 19306 for an urban type radical mastectomy, and 19307 for a modified radical mastectomy. The HCPCS codes used for armpit lymph nodes were 38740 and 38745 for axillary lymph node dissections. The HCPCS codes used for prostatectomy variations were 55810 and 55812 for a radical perineal prostatectomy, 55840 and 55845 for a radical retropubic prostatectomy, and 55866 for a laparoscopic retropubic radical prostatectomy. The HCPCS codes used for pelvic lymph nodes were 38571-38573 for laparoscopic lymphadenectomies. Work RVUs were compared between mastectomy and prostatectomy procedures, and axillary node procedures were compared to those of pelvic lymph nodes. To further asses any true disparities in the values assigned to the operations, a second analysis of work RVUs divided by total operation times were compared between their surgical counterparts. Conclusion: Values collected from CMS indicate 59% more RVUs are provided to urologists for prostatectomies than breast surgeons for mastectomies per procedure, and 12% more per hour of total procedure time. Additionally, the CMS indicates on average 29% more work RVUs are provided to urologists for pelvic lymph node removals than breast surgeons for axillary lymph node removals, and 3.4% more per hour of total procedure time (appendix 1). Breast cancer and prostate cancer have similar incidence and mortality rates, but one affects mostly women and the other only men. The decision by the Center of Medicare and Medicaid Services to place a higher value in prostate cancer management is unknown, and elicits future analysis with surveyed procedural data across the nation for statistical significance determination. Appendix 1 allocated work RVUs, practice expense RVUs, malpractice RVUs, and median operative times for prostate cancer and breast cancer operations. Citation Format: Noah Khosrowzadeh, Kyle Chambers, Matthew Gompels, Cyrus Washington, Jessica Meshman. Disparities in Work RVUs for Breast and Prostate Cancer Operations [abstract]. In: Proceedings of the 2023 San Antonio Breast Cancer Symposium; 2023 Dec 5-9; San Antonio, TX. Philadelphia (PA): AACR; Cancer Res 2024;84(9 Suppl):Abstract nr PO5-10-10.

Implementation of Minimum Antenatal Care Service Standards in North Lampung Regency

Maternal Mortality Rate (MMR) in North Lampung is high. Coverage of antenatal care visits in 2021 (88.7%) has yet to reach the target (100%), even though the number of midwives and integrated health post (Posyandu) services increases every year. The Minimum Service Standard report also indicates that the budget for maternal care services is around 17% of the total budget allocation. This study aims to provide an overview of implementing the 10 Antenatal Care (ANC) services in North Lampung. The research design employs a quantitative method with a documentation study using Maternal and Child Health (MCH) books and questionnaires to measure midwives' knowledge in North Lampung. The sample size was determined using the open-source calculator SSPropor (OpenEpi, version 3), resulting in 595 collected samples for this study. Data were analyzed using univariate and bivariate analyses. None (0%) of the pregnant women received all 10 ANC services. Almost all pregnant women (&gt;90%) received blood pressure examinations, counseling, and referral services. Meanwhile, the ANC service received least frequently (&lt;50%) was the provision of Iron and Folic Acid (IFA) tablets. There is a significant difference in the mean coverage based on the three clusters, and there is a weak relationship between Midwives' Knowledge and the implementation of 10 ANC services. Recommendations: There is a need for programs to comprehensively improve knowledge about ANC standards among health workers and volunteers. Discipline in recording needs to be enhanced. Further qualitative studies are needed to gain a broader perspective.

Assessing Postpartum Reproductive Health via Endometrial Cytology and Body Temperature in Mehsana Buffaloes

The aim of this study was to investigate the effect of body temperature and endometrial cytology on postpartum reproductive health in Mehsana buffaloes. A total of twenty-six Mehsana buffaloes were used in this study. Per-rectal and ultrasonography examinations were used to observe the postpartum reproductive function of these buffaloes and on day 60 post natural service, the pregnancy was confirmed. Based on fertile estrus, buffaloes were retrospectively divided into two groups: Group I (buffaloes conceiving before 90 days) and Group II (buffaloes conceiving after 90 days). One week before parturition and four weeks after it, the rectal temperature was taken. The cytobrush technique was used to obtain endometrial samples for cytological tests on the 21st and 30th day postpartum. During the final week of pregnancy and the first, second, third, and fourth weeks’ post-partum, the mean rectal temperature (⁰F) varied from 101.7 ± 0.07 to 102.0 ± 0.06 in Group-I and 101.6 ± 0.07 to 102.1 ± 0.05 in Group-II. During the final week pre-partum and the first week post-partum, the mean rectal temperature (⁰F) was shown to be significantly (p&lt;0.05) lower than it was during the second, third, and fourth weeks post-partum among the groups. On the 21st and 30th day postpartum during endometrial cytology, the percentage of neutrophils was 14.31 ± 1.56 and 12.23 ± 0.93 in Group I and 17.92 ± 1.51 and 15.08 ± 0.73 in Group II, respectively. On the 30th day, there was a significant difference (p&lt;0.05) between the groups in Group II that had a greater mean percentage of neutrophils. When endometrial cytology was performed on buffaloes at various postpartum days, the mean percentage of lymphocytes, endometrial epithelial cells and large vacuolated epithelial cells revealed non-significant changes. On the 30th day, it was discovered that the prevalence of subclinical endometritis in Group I and Group II buffaloes was 7.69 and 23.07 percent, respectively. The postpartum first behavioural estrus and first fertile estrus occurred at 62.00 ± 4.34 and 65.31±4.45 days in Group I and 77.46±11.12 and 130.08±9.26 days in Group II buffaloes, respectively. Although, the average days for first behavioural estrus did not differ significantly between the groups the fertile estrus occurred significantly (P&lt;0.05) delayed in Group II buffaloes.

Trends in outcomes used to measure the effectiveness of UK-based support interventions and services targeted at adults with experience of domestic and sexual violence and abuse: a scoping review

ObjectivesIn the UK, a range of support services and interventions are available to people who have experienced or perpetrated domestic and sexual violence and abuse (DSVA). However, it is currently...

Post Office Service Innovation: Responding to Competitive Challenges

This research aims to describe post office service innovation in Indonesia and analyze the factors that influence post office service innovation in Indonesia. Qualitativedescriptive analysis technique, where the data that has been collected after analysisis then concluded and the research carried out seeks to describe, explain and describe the efforts made by PT. Pos Indonesia in facing competition. PT Pos Indonesia (Persero) continues to innovate in providing logistics and financial services that are responsive to technological developments and market demands. In facing the industrial revolution 4.0 and millennial preferences for technology, PT Pos Indonesia has launched various service innovations, including Contact Center Oranger, Magenpos, Agenpos B2B,Financial Services, and Air Retail Cargo. Despite significant innovation, information regarding products and services still requires improvement within the post office to provide better understanding to customers. Therefore, further efforts are needed to provide more detailed education and information at service locations. With these innovative steps, PT Pos Indonesia shows its commitment to remaining relevant in the digital era, providing more efficient services, and meeting consumer needs. Continuous innovation efforts and increasing information to customers are the keys to PT Pos Indonesia's success in facing competitive challenges in the logistics and financial industries

Factors that Drive Customers towards E-Commerce in Bangladesh: A Perceptional Exploration of Click and Mortar Business

E-commerce has facilitated trade in many effective ways. With the reduction of physical contact, it has brought up to a whole new dimension with innumerable potentials in molding modern day trade. The concept of e-commerce is relatively novel in Bangladesh. A customer would go fore-commerce only when there is benefit inherent in the process. Commonly, benefit is measured in terms of time, cost, accessibility, convenience, value addition and post purchase services. In the study, the customers’ perception regarding click and mortar business showed that e-commerce is better than traditional commerce broadly in terms of time, accessibility and convenience, and psychosomatic features. Specifically, the findings show that, e-commerce saves purchase and trading time; does easy accessibility of sites; makes more savings, supports fast transaction, helps in hassle free shopping; provides necessary information, and demands physical shipping or delivery. But the respondents perceive to suffer from cognitive dissonance (negative feeling after purchase), unsatisfactory post purchase service, and inadequate change/money back for delivered products. The findings suggest further improvement in product design, marketing strategy, and especially, internet infrastructure.

Improving Patient Experience through Meaningful Engagement: The Oral Health Patient’s Journey

Healthcare organisations around the world have embraced the valuable role that patient experience plays in the improvement of health care delivery. Engaging with patients is a vital component of understanding how to deliver safe, high-quality, respectful health care that is person-centred and efficient. In oral health services, patient experience is historically predominantly reported as challenging, which is most commonly associated with past traumatic experience with poor oral health treatment. Additionally, the high out-of-pocket costs associated with oral health treatment can mean that people disengage with these services, thereby worsening their oral health conditions. Consequently, oral health has an enormous task to reduce the negative perceptions and experiences. This demands innovative and subtle ways to navigate and address patient and service challenges. Exploring and acknowledging the myriad of historical challenges that exist for oral health patients and utilising these experiences to support change will ensure person-centred improvements are designed and implemented. Therefore, this perspective paper defines patient experience and proposes how oral health patient experience can be improved using the concept of meaningful engagement with a focus on the Australian context. We identified two important concepts that impact oral health patient experience and explored how these concepts may play a role in improving oral health services through improved patient experience. The first concept is person, patient, and user which focusses on general patient experience journey in a general health care setting. The second concept is preservice, current service, and post service which relates to an oral health patient’s experience journey in an oral health service setting. Our findings suggest that the practitioner–patient relationship and use of technology are central to patient engagement to improve patient experience.

111 A Suspended Molasses Block Improves Post-Mixing Welfare of Gestating Sows

Abstract Most swine production systems in the US do not include access to environmental enrichment: an improvement in the biological functioning of captive animals resulting from modifications to their environment. Optimal enrichments such as straw, hay and silage are not acceptable due to manure system and biosecurity concerns. There remains a need to develop enrichment for pigs that is biologically relevant, safe for existing systems, biosecure, sustainable and cost effective. The aim of this study was to compare the behavior and welfare of sows over 2 weeks post-mixing when given access to a suspended molasses block (B - Barastoc Swine Block) or a metal chain (C). Three replicates of 36 LW × Yorkshire sows, balanced by parity, were mixed at d 42 post service in groups of 4, 6 or 8, with one of each group size per treatment. Groups were formed with equal numbers of sows from 2 large group pens, i.e., a group of 4 was formed using 2 sows from one pen, mixed with 2 sows from a second pen, and so on. Sow behavior and animal-based welfare measures were recorded 3 days before mixing, and d 1, 6 and 13 post-mixing. Welfare measures included tear stains, lesion scores, bursitis, shoulder sores, respiratory and cleanliness scores. Behavior included passive and active human-approach tests, where the human stood for 3 min against one wall of the pen to allow sows to approach, noting number to approach and touch the human and the latency to touch. Then at the end of the test, the human actively approached each sow in turn and touched the head of the sow, noting the response of the sow on a numerical scale. Data were analyzed using 2-way ANOVA with treatment and group size as factors. There were no treatment differences in bursitis, shoulder sores and respiratory scores, and no differences in time to approach and touch the human. However, B sows had smaller tear stains (d 6 and d 13, P &amp;lt; 0.001), decreased body lesion scores (d 1 and d 6, P &amp;lt; 0.05), and better body cleanliness scores (d 1, P &amp;lt; 0.05). Human approach test measures showed habituation over time, but B sows responded less to a human approaching and touching their head than C sows (d 6, P &amp;lt; 0.05). Groups of 6 had lowest tear stain scores (d 1, d 6 and d 13, P &amp;lt; 0.05) and were cleanest (d 13, P &amp;lt; 0.05). There was also a Group size*treatment interaction with groups of 6 having the lowest lesion scores in the C treatment, but the highest in the B treatment (d 1, d 6, and d 13, P &amp;lt; 0.05). The skin lesions scores indicate that aggression was lower in the pens with the blocks. Overall, the blocks improved sow welfare over the immediate 2-week post-mixing period, though group size may impact this.

Redesign of sharing charging system for electric vehicles using blockchain technology

Electric vehicles (EVs) have great potential in improving environmental sustainability. However, current charging infrastructures could not meet the heightening demand due to the rapid expansion of EVs. Sharing private charge posts with others during idle time, as a win-win solution for charge post owners and non-owner EV drivers, is a proactive response to the dilemma. To build a trusted environment for the peer-to-peer charge post rental service, we explore a blockchain-enabled sharing charging system with redesigned operating procedures and a tailored non-myopic charge post match strategy. The new system can leverage the advantages of blockchain in privacy-preserving and misbehavior-auditing while fully utilizing shared charging facilities. The proposed system model is validated on Ethereum, and test results suggest that the redesigned system can provide high quality services with affordable computational resource consumption. Moreover, the results also report that, compared to the myopic strategy, the non-myopic strategy can improve the overall matching successful rate of charging requests by considering the potential impact of each assignment, especially when charge post resources are scarce.

Impact of Digital Marketing on Customer Perception During Covid -19 (Omicron) Relating to Ease of Banking Transactions

This research paper introspects to understand the impact of digital marketing on the banking sector based on customer perspectives of demographic factors about gender, age, and occupation. Due to the 3rd phase of Covid 19 (Omicron), the banking sector intensified and adopted digitalization for consumers in times of new normal. It adopted new developments to enhance the ease of accessibility, and to make it consumer-friendly. Because of the fear of the pandemic and its tragic consequences, it enabled in affecting the consumer’s perspective. The paper is an exploratory study conducted to know the impact of demographic factors on banking transactions based on the database collected from 100 consumers online; through a questionnaire; besides a few selected interviews. It adopted a mixed method to reach the conclusion by holding ANOVA tests. It identified that there is a significant difference between gender and mode of banking and there is a significant difference between age and post services facilities provided by the banks. The research was conducted in a limited period and conclusively resolved with the empirical findings.

Peran pengalaman pelanggan dalam memediasi pengaruh kualitas layanan, citra perusahaan, dan harga terhadap loyalitas pelanggan PT. Pos Indonesia

This paper analyses the effect of service quality, corporate image, and price on customer loyalty by using customer experience as a mediating variable. This research uses quantitative data. The sampling technique used was non-probability sampling with the type of purposive sampling. The sample used in the study is 220 respondents. The research method used path analysis and data collection through questionnaires. The results showed that service quality and price positively and significantly affected customer loyalty. Corporate image has no significant effect on customer loyalty. Service quality, corporate image, and price have a positive and significant effect on customer experience, and the effect is greater when going through customer experience variables. Pos Indonesia is expected to continue to develop and improve the quality of its services, especially in the special express post service, maintain and improve its corporate image, provide customers with affordable prices and provide more benefits to customers to enhance their loyalty.

Psychoeducational Therapy To Increase Self Efficacy In Patients With Pulmonary Tuberculosis

Pulmonary Tuberculosis is an infectious disease caused by the bacterium Mycobacterium tuberculosis. Pulmonary TB can be cured with treatment carried out for 6-8 months. To achieve recovery, the patient must have good self-efficacy so that he will be motivated to recover and strengthen himself to complete the treatment. During TB treatment various problems, both physiological and psychological, can arise, one of which is related to self-efficacy. Increasing self-efficacy during the treatment period is important so that management of psychoeducational therapy is needed. This study to determine the effect of psychoeducational therapy on self-efficacy in pulmonary TB patients in the work area of ​​the Gerung Health Center. This study uses a quantitative research type with the One Group Pre-Post Test Design approach. The sample in this study were 16 people. The research instrument was the GFCSES (Guide For Constructing Self Efficacy Scale) to measure self-efficacy in pulmonary TB patients. Data analysis with Paired T Test. The results showed a p-value of 0.000 (&lt;α 0.05), so it can be concluded that there is a significant effect between psychoeducational therapy on self-efficacy in pulmonary TB patients in the working area of ​​the Gerung Public Health Center. Based on the results of this study, it is necessary to include material related to psychological changes such as self-efficacy in pulmonary TB patients during the treatment process provided by health workers through education carried out in activities at the family integrated service post or health services. Psychoeducational therapy can increase self-efficacy in pulmonary tuberculosis patients&#x0D; &#x0D; Keyword: Psychoeducational therapy, self efficacy, pulmonary TB

Influencing Factors Satisfaction Patient User Guarantee Labor (Jampersal) against Health Services at Gunung Maligas Health Centers

Guarantee Childbirth ( Jampersal ) is guarantee financing service childbirth which includes inspection pregnancy , help delivery , service childbirth including service family planning (KB) post childbirth and services baby new born by force health at the facility health. Jampersal aim lower Number Death Mother (NDM) and numbers Death Directed Babies (DDB) in Indonesia in enhancement quality service health. Jampersal must notice service quality health to create satisfaction patient. Type study This is study descriptive with approach purposeful retrospective identify influencing factors satisfaction patient user Jampersal to service health at the Health Center Gunung Maligas Regency Simalungun. Sample in research this is existing mothers Once using Jampersal program start from gestation until the puerperium, and do installation tool contraception. Taking sample with simple random sampling technique with amount sample as many as 51 people. Research results showing that majority patient user Jampersal feel satisfied to service health (92.2%) in Gunung Maligas Subdistrict, where the average value of satisfaction patient each factor is satisfying that is access service health (76.5%), quality service health (92.2%), service process health (88.2%), and systems service health (78.4%). Expected officer health Keep going give quality service for reach satisfaction patient.