Scorecard Performance Research Articles

Reduction in the balanced scorecard performance measurement systems in manufacturing organizations by PCA

In this paper, we compare PCA and ordinal logistic regression in ranking the manufacturing systems. In this regard we present an integrated framework for assessment and ranking of manufacturing systems based on management and organizational performance indicators. To achieve the objectives of this study, a comprehensive study was conducted to locate all economic and technical indicators which influence organizational performance. Sixty one indicators were identified and classified in .five categories, namely, (1) financial, (2) customer satisfaction, (3) process innovation, (4) production process and (5) organizational learning and growth. These indicators are related to organizational and managerial productivity and efficiency. One actual test problem and a random sample of 12 indicators were selected to show the applicability of the integrated approach. The results of PCA and OLR showed the weak and strong points of each sector in regard to the selected indicators. Furthermore, it identifies which indicators have the major impacts on the overall performance of industrial sectors. The modeling approach of this paper could be easily utilized for managerial and organizational ranking and analysis of other sectors. The results of such studies would help top managers to have better understanding and improve existing systems with respect to managerial and organizational performance.

Validation and Adjustment of the Leipzig-Halifax Acute Aortic Dissection Type A Scorecard

The novel Leipzig-Halifax (LH) scorecard for acute aortic dissection type A (AADA) stratifies risk of in-hospital death based on age, malperfusion syndromes, critical preoperative state, and coronary disease. The study aim was to externally validate the LH scorecard performance and, if adequate, propose adjustments. All consecutive AADA patients operated on from 1996 to 2016 (n= 509) were included to generate an external validation cohort. Variables related to in-hospital death were analyzed using univariable and multivariable analysis. The LH scorecard was applied to the validation cohort, compared with the original study, and variable selection was adjusted using validation measures for discrimination and calibration. In-hospital mortality rate was 17.7% (LH cohort 18.7%). Critical preoperative state and Penn class non-Aa were independent predictors (odds ratio [OR] 2.42 and 2.45, respectively) of in-hospital death. The LH scorecard was adjusted to include Penn class non-Aa, critical preoperative state, and coronary disease. Assessing discrimination, area under receiver operator characteristic curve for the LH scorecard was 0.61 versus 0.66 for the new scorecard (p= 0.086). In-hospital mortality rates in low-, medium-, and high-risk groups were 14%, 15%, and 48%, respectively (LH scorecard) versus 11%, 23%, and 43%, respectively (new scorecard), and goodness-of-fit p value was 0.01 versus 0.86, indicating better calibration by the new scorecard. A lower Akaike information criterion value, 464 versus 448, favored the new scorecard. Through adjustment of the LH scorecard after external validation, prognostic performance improved. Further validated, the LH scorecard could be a valuable risk prediction tool.

Knowledge management process at BHEL: a case study

Effective knowledge management (KM) helps an organisation control and institutionalise its knowledge-based processes and create an organisational culture that fosters and encourages continuous learning resulting in a skilled and knowledgeable workforce. This paper seeks to observe the KM practices prevalent in Bharat Heavy Electricals Ltd, a Maharatna PSE of the Government of India, and includes a case study on the organisation. The KM practices followed by the company have been assessed with the help of a KM performance scorecard (e-map scorecard). The study further examines the in-house knowledge sharing processes and the extent to which information and technology is used to facilitate the exchange of knowledge. Findings reveal that linking KM practices with organisational goals increased the likelihood of the achievement of those goals.

The impacts of ERP systems on public sector organizations

The aim of this study is to investigate the impact of Enterprise Resource Planning (ERP) system on Public Sector Organizations (PSO) using two perspectives of the Balanced Scorecard (BSC) performance measurement framework; financial and customer. This study presents evidence based on questionnaires survey conducted with 52 local authorities in Malaysia which have implemented the system. Empirical evidence shows that the uses of ERP system in PSOs resulted in a positive financial performance and provide better services to the customer. The corresponding results from the survey signaling to the needs of an integrated system such as ERP to be implemented by other PSOs to enhance the financial and customer performance.

Benchmarking of rail transport service performance through DEA for Indian railways

Purpose Railway transport being a “service” is provided in a space and time dimension. Providing a better quality of service requires higher inputs, so evaluating the performance without these considerations would give a biased result. The purpose of this paper is to assess the performance of the rail transport service by including the service delivery perspective of railways and look at the holistic concept of service delivery. The quality of service parameters have been chosen within the constraints imposed by availability of data and the formulated data envelopment analysis (DEA). The quality of service parameters include: punctuality; the level of consequential train accidents (safety); and the level of public complaints (customer satisfaction). It evaluates the performance of 16 zones of Indian railways (IR) on the basis of their efficiencies and identifies the exemplar zones. The results deduced from these studies can serve as performance targets in reward systems, performance scorecards, and control systems. Design/methodology/approach DEA has been used as a benchmarking tool to evaluate the relative efficiency of the 16 zones. The input parameters are working expenses, number of employees, and equated track kilometers and the output parameters are loading of revenue, punctuality, passenger traffic kilometers, consequential train accidents, and public complaints. Malmquist index has been used to determine the temporal performance of each zone. Findings IR can use DEA to assess the performance of various zones and for improvement monitoring in the context of being a transport service provider. Inefficient zones can identify the parameters for improvement across the zones and along the time dimension. A huge working force for all the inefficient zones indicate over deployment of resources, which can be seen at the policy level. A redundancy for equated track kilometers indicates a non-optimum use of resources. Not giving enough importance to service quality could be one of the major findings of the inefficient zones. Research limitations/implications The scope of the quality of service variables assessed could not be enlarged in this study because of the limitation of the number of variables that can be chosen for a given number of decision-making units in the model. It is not always possible to compare each zone on an exactly equal basis as the work culture and challenges differ across zones, units, regions, and states which poses a limitation to the study. Practical implications The holistic evaluation of performance of IR by inclusion of the service parameters can have important implications for the industry. The choice, incorporation, and interpretation of the parameters of this study can be adopted for rail transportation industry. This also summarizes the essence of performance and quality of service in public rail transport sector. Social implications The global public transport sector, and the rail mode in particular faces the challenge of identifying, and using appropriate service quality indicators and financial parameters to ascertain the efficiency and effectiveness of the transport system, rather than considering financial parameters alone. The context of this study is IR which is an engine for the continued socio-economic development of India. The overarching constraint is that the inputs are already established. Within this socio-economic contextual framework the analysis has been done to have an efficient and effective public transport system. Originality/value This is the first study which incorporates the quality of service dimensions in performance measurement and benchmarking of the railway zones that make up a national railway system which is under public domain. Each of these characteristics offers its unique challenges and dimensions which makes the problem complex.

Understanding change recipients’ responses to organizational change in Chinese hospitals

Purpose The purpose of this paper is to build a new model of organisational change in Chinese hospitals drawing in all the key factors which explain the change process. At a time of significant change in Chinese hospitals, understanding change recipients’ responses is critical. For this study, a model of their responses to change has been constructed from previous models and compared with a case study of dramatic change in a Chinese hospital. A new model has been produced which may be generalizable to other Chinese hospitals. Design/methodology/approach Two existing models of organizational change were merged, and the new model was tested using data collected from a research site at a single Chinese hospital where the change program included the balanced scorecard performance management system, a new pay-related performance system and significant strategic change. Findings A final revised model was created which built in the external context, including the professional culture and national culture which have complex impacts on individuals during a change process, in both beneficial and harmful ways. Research limitations/implications Multi-informants for data collection and longitudinal design in future research would be required for the further understanding of the relationships between the variables of this study. A single case study is not sufficient; broader testing is required. Practical implications The factors that impact on the individuals during change should be understood better by Chinese hospital managers. Originality/value This is a new model which adds to the existing literature. Although it is built primarily around hospitals, it may have relevance to other contexts in China.

The Total Performance Scorecard: Case at UIN Syarif Hidayatullah Jakarta

This study aims to identify and analyse Total Human Resources Champions Management in relation to the Total Performance Scorecard. This study uses primary data by distributing questionnaires to the respondents, the 30 heads of department, 60 lecturers, 30 administrative staffs and 60 students of UIN Syarif Hidayatullah Jakarta. Partial Least Square (PLS) had been used. Results from this study showed that all dimensions of Total Human Resources Champions Management (Human Resources Strategic Management, Infrastructure Management Firm, Management Employee Contribution, Management of Transformation and Changes, Spiritual and Campaign Management, Talent Management) affected on Total Human Resources Champions Management, furthermore, Total Human Resources Champions Management has a significant positive effect on the Total Performance Scorecard course at UIN Syarif Hidayatullah Jakarta.DOI: 10.15408/etk.v15i2.3864

The design of performance measurement for balanced scorecard method integrated with six sigma (A case study in PT Jasuindo Tiga Perkasa, Tbk.)

The purpose of this study is to design a Balanced Scorecard performance measurement that is integrated with Six Sigma methods in PT Jasuindo Tiga Perkasa, Tbk. Balanced Scorecard is a performance measurement method that includes the measurement of four perspectives; financial perspective and the other three non-financial perspectives (customer perspective, internal business processes perspective, and learning and growth perspective). This measurement method is integrated with DMAIC process (definition, measurement, analysis, improvement, control). Analysis technique is to identify the vision, mission, objectives, SWOT analysis and company strategy. Based on the measurement using key performance indicators of each perspective, the analysis is done in case of the decrease in performance, and focuses on finding control and solution to improve the performance. This study also measures the level of Six Sigma, where the company managed to achieve sigma level of 6.20, or 99.999869%. The re-sults obtained from the measurement are in accordance with the key performance indi-cators in which 1) there is an increase in financial perspective 2) there is a decrease in customer perspective, 3) there is an increase in internal business process perspective, and 4) there is a decrease in learning and growth perspective.

St George Hospital: Flexible Budgeting, Volume Variance, and Balanced Scorecard Performance Measurement

ABSTRACT This case deals with funding, budgeting, and performance measurement in public hospitals. Data from the Orthopedic Unit at St George Hospital is used to examine efficiency and effectiveness of management in meeting budgeted targets. The Orthopedic Unit provides treatment for two common diagnosis-related group (DRG) treatments: hip replacement surgery, commonly performed on older patients with arthritic pain or hip fractures; and arthroscopy surgery for soft tissue knee injuries, commonly a result of sporting injuries in the younger population. As a business consultant, you will help Vera Jones, a newly graduated accountant, to develop a flexible budget, and calculate price, cost, and patient volume variances. You will then review the results in conjunction with St George Hospital's balanced scorecard to determine the quality of public sector service delivery and the ability to meet patient demands within the bounds of budgetary constraints.

APLIKASI WEB PENGUKURAN KINERJA LEMBAGA KEUANGAN MIKRO MENGGUNAKAN METODE FUZZY-AHP, WPM DAN BALANCED SCORECARD

Performance measurement system is one of the existing models to monitor the successful implement-tation of a predetermined objective strategy leadership of the company including Microfinance Insti-tutions (MFIs). In this case, the Balanced Scorecard is a performance measurement method considered suitable for Microfinance Institutions in IndonesiaTherefore, researchers are trying to apply the Balanced Scorecard performance measurement models in the form of performance measurement application program of Microfinance Institutions using the web -based programming languages PHP and MySQL which the Microfinance Institutions can perform measurements on himself (self assessment) so that the measurement of the performance of Micro fi-nance Institutions can be run effectively and efficiently. The test is done by doing research in Micro-finance Institutions located in Sidoarjo. The sample data is Microfinance Institutions in Sidoarjo.For performance measurement criteria based on the Balanced Scorecard method namely financial pers-pective, customer perspective, internal process perspective and learning and growth perspective. While the method of Fuzzy-Analytic Hierarchy Process (Fuzzy-AHP) and Weighted Product Model used for weighting the criteria and sub-criteria and the final assessment. Weighting is done based on the criteria and sub-criteria prioritization interest rate. The results of the analysis and design of the system will be applied to the measurement of application performance Web-based Microfinance Institutions.

Leveraging web-based interface systems with institutional databases to improve compliance with survivorship care plans.

161 Background: ASCO’s Clinical Oncology Clinical Expert Statement on Cancer Survivorship Planning addressed the importance of using survivorship care plans (SCPs) to improve survivors’ care. Evolving information technology strategies, such as web-based systems, offer real-time reporting tools to track providers’ adherence for completion of SCPs. Our abstract reports on the creation of a web-based system to monitor survivors’ care. Methods: Ongoing audits of SCPs indicated broad variation in compliance rates with SCPs. The institutional benchmark for compliance was set at 90%. Yet, FY 2014 rates ranged from 7-97%, X= 84%. To address low or non-compliance rates, our institution selected a commercially available system as the IT intervention to improve compliance with SCPs. Core metrics identified were arrived appointments, missed appointments, completed SCPs, and transitions to survivorship status. To collect data, we used existing institutional databases with information on medical health, scheduled appointments, and other clinical documentation tools were used to collect data. Descriptive statistics were used to analyze and present data. Results: The current design of the Survivorship Performance Scorecard provided a centralized system for reporting data from 11 survivorship clinics. An exploratory review found 18 Passport templates across the 11 clinics, 188 OrderSets, and 986 scheduling codes were used in planning survivorship clinical services. Procedures for patient transition to survivorship clinics were defined in OrderSets, which were reviewed to identify appropriate fields for inclusion in the report. To ascertain compliance, procedures were developed to link arrived appointments with completed SCPs. Final reports will display all metrics by clinic, provider, and other patient level data. After the system goes live in late 2015, the systems benefits and shortfalls will be analyzed. Conclusions: This evolving tool offers a practice-based method for collecting data elements to monitor compliance with SCPs’ completion standards. Future work will focus on designing an alert system to inform providers when compliance rates are below the 90% compliance benchmark.

The New Balanced Scorecard Evaluation System--With Midea Group Case

In the 21st century global economy and multicultural knowledge economy, business era, the traditional financial performance evaluation is not appropriate for today's enterprise management, and modern enterprise management has entered the era of strategic management. In 1996 years later, the big consulting companies introduce the balanced scorecard performance evaluation system, through years of practice, most enterprises in our country on the use of the balanced scorecard performance evaluation system, are still in the field of performance evaluation, but the ultimate goal is build a new performance management system to achieve strategic direction, in order ensure successful execution company strategy. Thus, the balanced scorecard is enhance their strategic execution of the most effective strategic management tool. Based on the review and strategic dimensions of the Balanced Scorecard four-dimensional theory, and emphasized the importance and significance of the strategic dimensions of the Balanced Scorecard. Five dimensions and nineteenth determining factors using AHP weights the Media group as an example of reasonable and effective verification of the five-dimensional Balanced Scorecard evaluation system constructed which tend be effective practical tools for enterprises achieve strategic management.

LINKING BALANCED SCORECARD MEASURES TO SMES’ BUSINESS STRATEGY: ADDRESSING THE MODERATING ROLE OF FINANCIAL RESOURCES

Using financial and non-financial measures, the Balanced Scorecard (BSC) approach evaluates different aspects of firms’ performance: financial, customer, learning and growth, and internal business processes. Resource flexibility and availability of financial resources are basically highlighted as separate antecedents of company’s performance. Grounded on resource based view, the role of financial resources on business strategy has been addressed numerously in previous studies. However, there is limited study to evaluate the role of financial resources on relationship between business strategy and BSC performance measures. Especially there is no study addressing this issue according to the moderating role of financial resources among small and medium enterprises (SMEs). It is worth mentioning that such relationships and models can be more highlighted in a developing countries since financial resources has been debated to be weak in theses context. Grounded in contingency theory, an evaluation of the moderating role that financial resources plays in the relationship between SMEs’ business strategy and balanced scorecard performance measures in SMEs points to the value of providing enough resources for SMEs. External fund providers such as banks and loan providers can help SMEs in this regard since firms could pass the way from business strategy to superior BSC performance measures more successfully.

KPI AND BSC IN STATE-OWNED COMPANIES’ MANAGEMENT: PROBLEMS AND PROSPECTS OF IMPLEMENTATION

In recent years the issue of raising management efficiency of state-owned enterprises became significant. The balanced scorecard and key performance indicators are the basic tools to measure management efficiency. The article describes the stages of implementation of the BSC and KPI and the KPI systems. The article also highlighted the problems and prospects of development of these strategic tools.

การบริหารเงินทุนธุรกิจกุ้งในภาวะเศรษฐกิจถดถอย (Fund Management of Shrimp Business under the Economic Recession)

Thai Abstract: ในการศกษาวจยเกยวกบการบรหารเงนทนธรกจกง ในภาวะเศรษฐกจถดถอยเนอ งจากการลงทนเลยงกงขาวแวนนาไมในประเทศไทยประสบปญหาการขาดทนเนองจากเกดโรคระบาดในกงขาวแวนนาไม ทเรมระบาดอยางหนกในป พ.ศ.2555 โดยเฉพาะอยางยงปญหาโรคกงตายดวน หรอทรจกในชอของโรค EMS การเพาะเลยงกงขาวแวนนาไม ไมมขอบเขตทแนนอน ขนอยกบสภาพแวดลอมและปญหาตางๆ ทเกดขนในแตละฟารม อยางไรกตามหลกเกณฑพนทางฐานวชาการไดนาองคความรมาประยกตในการจดการเพาะเลยงกงขาวแวนาไม เพอใหเกดประสทธภาพสงสด ดวยแนวคดเกยวกบการบรหารและการจดการ แนวทางการเพม ผลผลต ราคากงจะเปลยนแปลงตามอปสงคและอปทานของตลาดโลกและตลาดภายในประเทศถาสนคามปรมาณมาก จรรยาบรรณในการดาเนนธรกจ การปรบระดบการผลตและการใชปจจยการผลตททา ใหตนทนเพม เทากบรายไดเพม ดวยการวดผลงานเชงดลยภาพใหกบผประกอบการเลยงกง ขาวแวนนาไมในพนทภาคใตเปนอยางด English Abstract: This is a part of the research about the financial management of shrimp farming businesses during economic recession. White shrimp (Litopenaeus Vanamei) farming businesses in Thailand have been in trouble since a massive epidemic in 2012, especially for the Early Mortality Syndrome (EMS) which effects are fatal to young shrimp. White shrimp farming’s operation generally depends on each farm’s environment and its various problems. However, if entrepreneurs can apply all knowledge and theory of the white shrimp farming, it could make this business achieve maximum efficiency in farming management. With the management concept to increase productivity, the shrimp price will change depending on supply and demand in both the global and domestic markets. If there are many products in the market, the ethic of the business operation is to change the levels of production and turn to use production factors that make the increasing production cost equal to the increasing income. By supporting this, there should be a good Balance Scorecard performance to help entrepreneurs of white shrimp farming businesses in the South of Thailand.

Enhancing governance and health system accountability for people centered healthcare: an exploratory study of community scorecards in Afghanistan.

BackgroundThe premise of patient-centered care is to empower patients to become active participants in their own care and receive health services focused on their individual needs and preferences. Afghanistan has evidenced enormous gains in coverage and utilization, but the quality of care remains suboptimal, as evidenced in the balanced scorecard (BSC) performance assessments. In the United States and throughout Africa and Asia, community scorecards (CSC) have proved effective in improving accountability and responsiveness of services. This study represents the first attempt to assess CSC feasibility in a fragile context (Afghanistan) through joint engagement of service providers and community members in the design of patient-centered services with the objective of assessing impact on service delivery and perceived quality of care.MethodsSix primary healthcare facilities were randomly selected in three provinces (Bamyan, Takhar and Nangarhar) and communities in their catchment area were selected for the study. Employing a multi-stakeholder strategy, community members and leaders, health councils, facility providers, NGO managers, and provincial directorates were engaged in a five-phase process to jointly identify structural and service delivery indicators (about 20), score performance and subsequently develop action plans for instituting improvements through participatory research methods. Three rounds of CSC assessments were conducted in each community. Over 470 community members, 34 health providers, and other provincial ministry staff participated in the performance audits.ResultsStructural capacity indicators including the number and cadre of service providers, particularly female providers, water and power supply, waiting rooms, essential medicines, and equipment scored low in the first round (30–50 %). Provider courtesy and quality of care received high scores (>90 %) throughout the study. Unrealistic community demands for ambulances and specialist doctors were mitigated by community education of entitlements described in the national standards for essential package of services. The joint interface meeting facilitated transparent dialogue between the community and providers and resulted in creative and participatory problem solving mechanisms and mobilization of resources.ConclusionThese results indicate the potential of the CSC as a tool for enhancing social accountability for patient-centered care. However, the process requires skilled facilitators to effectively engage communities and healthcare providers and adaptation to specific healthcare contexts.Electronic supplementary materialThe online version of this article (doi:10.1186/s12913-015-0946-5) contains supplementary material, which is available to authorized users.

The Operations Management Performance Scorecard (OMPScard) Application in Faculty of Business Management

The Operations Management Performance Scorecard (OMPScard) Application in Faculty of Business Management

The effect of introducing economic variables into credit scorecards: an example from invoice discounting

We demonstrate how introducing economic variables into a credit scorecard improves the predictive power of that scorecard. Such a scorecard can forecast default rates accurately, even when economic conditions change. This means we can develop a single-step approach to estimate the point-in-time probabilities of default (PDs), which are required by the Basel Accords' banking regulations. A one-step approach has several advantages over the more standard approach, which involves first estimating scores with no economic variables, then segmenting the portfolio by score bands and estimating the PD per segment. To build such a scorecard, we decompose it into the population odds and weights of evidence.We show that economic variables model the dynamics of the population odds part of the scorecard, which leads to an improvement in prediction. We then apply this extension to credit scoring to a real problem in invoice discounting. This is when banks lend to small businesses using the invoices that the businesses have issued as collateral. There is a significant volume of such lending, but it is not often addressed in the literature. The scorecards used to assess the risk of default of such small businesses are very similar to the behavioral scorecards used to assess default risk in lending to consumers. The results show that modeling the population odds by economic variables is very effective, but there is little improvement in the scorecard's performance if we model the dynamics of the weights of evidence by adding interactions between the economic variables and the performance characteristics of the borrowing firm

Notice of Concern

This article refers to:Accountability and Role Effects in Balanced Scorecard Performance Evaluations When Strategy Timeline Is Specified

Measuring Community Impact Assessment for Internal Destination Performance Evaluation in an Exploring Tourist Destination

Tourism development has become an increasingly important tool for social capital development in most of the developing economies of the world. Positive social capital development is the outcome of the costs and benefits of tourism development in the performance score card of the destination community. There are a number of performance items that needs to be identified and evaluated to assess the performance of tourism in the community settings. In the community impact performance scale, there are four different areas that determine the “gain and loss” of tourism development in a tourist destination such as (1) Conservation Effort, (2) Social Services, (3) Economic Condition, (4) and Social Issues. Destination community‟s receptivity of tourism development will be based on the performance of these indicators in a tourist destination. This study explicitly elucidates the performance of tourism in the destination community using a customized Community Impact Assessment model. The model is tested in the state of Kerala in South India to measure the performance of tourism in the destination community. Confirmatory factor analysis using Structural Equation Modeling (SEM) is employed to test the fitness of the proposed model.