Abstract
The purpose of this study is to design a Balanced Scorecard performance measurement that is integrated with Six Sigma methods in PT Jasuindo Tiga Perkasa, Tbk. Balanced Scorecard is a performance measurement method that includes the measurement of four perspectives; financial perspective and the other three non-financial perspectives (customer perspective, internal business processes perspective, and learning and growth perspective). This measurement method is integrated with DMAIC process (definition, measurement, analysis, improvement, control). Analysis technique is to identify the vision, mission, objectives, SWOT analysis and company strategy. Based on the measurement using key performance indicators of each perspective, the analysis is done in case of the decrease in performance, and focuses on finding control and solution to improve the performance. This study also measures the level of Six Sigma, where the company managed to achieve sigma level of 6.20, or 99.999869%. The re-sults obtained from the measurement are in accordance with the key performance indi-cators in which 1) there is an increase in financial perspective 2) there is a decrease in customer perspective, 3) there is an increase in internal business process perspective, and 4) there is a decrease in learning and growth perspective.
Highlights
In the competitive and global era, business people have increasingly recognized the importance of maintaining the continuity of life and growth of their business by getting a support from the development of technology and good management control system
Balanced Scorecard Balanced Scorecard, according to Kaplan and Norton (2000: 7), is a method of assessment that includes four perspectives to measure the performance of companies, namely financial perspective, customer perspective, internal business process perspective, and learning and growth perspective
Balanced Scorecard consists of a financial perspective, customer perspective, internal business process perspective and learning and growth perspective
Summary
In the competitive and global era, business people have increasingly recognized the importance of maintaining the continuity of life and growth of their business by getting a support from the development. In addition to providing the best service in manufacturing its products, the companies should focus on improving the quality of products by making use of the development of technology, good human resources, and proper strategy, in this case, the perspective of internal business process. The company's strategy can be determined by identifying the vision, mission, internal analysis (strengths and weaknesses) and external analysis (threats and opportunities) in PT Jasuindo Tiga Perkasa, Tbk. Performance measurement allows PT Jasuindo Tiga Perkasa, Tbk. to be able to recognize the performance in a perspective of which quality that should be improved, especially for external users, or customers, by using Six-Sigma method. Based on some of the above results, the writer is interested in doing the same research but not using OMAX (Objective Matrix) with the different subjects and study period
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