Service Performance Research Articles

Analysis of the performance of health services in a group of vulnerable municipalities.

This work was a descriptive study that analyzed the performance of health services in 112 municipalities (g100) characterized by more than 80,000 inhabitants, low public revenue, and socioeconomic vulnerability. Based on the Projeto de Avaliação de Desempenho do Sistema de Saúde, 31 indicators of funding, resources, access, effectiveness, acceptability, and appropriateness were selected for the period of 2017-2020, and were compared to the variations of each year's indicators year on year. In 2020, an increase in funding, especially SUS transfers (31.6%), was observed. The availability of hospital beds had been decreasing between 2017 and 2019, but began to increase again in 2020; likewise, the availability of health professionals also showed a slight increase. A decline was observed in cervical and breast cancer screening exams of nearly 40% (2020), as well as a decrease in surgical procedures, such as cataracts and angioplasties. The hospitalizations due to conditions manageable by primary care were 15.8% in 2020, 14.1% lower than in 2019. A 55.8% increase in mortality due to diabetes and greater tuberculosis treatment non-adherence was also observed. The pandemic context calls for caution when interpreting results, which highlight access barriers and postponements of proper health care.

Optimizing Fatigue Performance in Gradient Structural Steels by Manipulating the Grain Size Gradient Rate.

As a new type of high-performance material, gradient structural steel is widely used in engineering fields due to its unique microstructure and excellent mechanical properties. For the prevalent fatigue failure problem, the rate of change in the local grain size gradients along the structure (referred to as the gradient rate) is a key parameter in the design of gradient structures, which significantly affects the fatigue performance of gradient structural steel. In this study, a new method of 'Voronoi primary + secondary modeling' is adopted to successfully establish three typical high-strength steel models corresponding to the convex-, linear-, and concave-type gradient rates for gradient structures, focusing on the stress-strain response and crack propagation in structural steel with different gradient rates under cyclic loading. It was found that the concave gradient rate structural model is dominated by finer grains with larger volume fraction, which is conducive to hindering fatigue crack propagation and has the longest fatigue life, which is 16.16% longer than that of the linear gradient rate structure and 23.66% longer than that of the convex gradient rate structure. The simulation results in this study are consistent with the relevant experimental phenomena. Therefore, when regulating the gradient rate, priority should be given to increasing the volume fraction of fine grains and designing a gradient rate structure dominated by fine grains to improve the fatigue life of the material. This study presents a new strategy for designing engineering materials with better service performance.

Trade show performance evaluation based on stakeholder theory: A case study of trade shows in Changsha, China

AbstractA performance evaluation index system is built in this paper with four dimensions (service performance, sales performance, behavioral performance, and social performance) and 14 criteria considering the requirements of key stakeholders. The BWM‐CRITIC‐TOPSIS model is then developed for a comprehensive trade show performance evaluation. An illustrative application is carried out based on four trade shows held in Changsha, China, to demonstrate the validity and acceptability of the proposed evaluation index system and model. Findings indicate that social performance is assigned the highest weight coefficient: it is considered to be the essential criterion that constrains the performance level. The evaluation results show that the overall performance levels of the sampled trade shows increased from 2022 to 2023 and have gradually recovered from the COVID‐19 crisis. Their adaptability and flexibility in response to changing surroundings could be enhanced by meeting various stakeholders' expectations, which is also essential for improving their own resilience.

Perancangan Sistem Informasi Pasien Klinik XYZ Berbasis Web

The development of information technology has become an important need in all fields. This also applies to companies operating in the health sector. Technological developments in the world of health services have had a huge impact, because in the health sector it is now mandatory to use information systems to streamline operational processes. The health information system is an integrated system that is capable of managing public data and information (government, community and private) at all levels of government to support effective health development systematically. The need for accurate data/information is increasing, but it seems that the current information system is still unable to provide accurate, complete and timely data. The research methodology used at this research stage begins with analysis to find the main problems and solutions that will be implemented, the system design will be created using Data Flow Diagram (DFD) and Entity Relationship Diagram (ERD) data. can improve the performance and experience of medical services at Clinic XYZ.

End-to-End Delay Performance Analysis for Delay-Sensitive Services in Polymorphic Networks

Abstract In the polymorphic network for smart grid, the end-to-end latency performance analysis of delay-sensitive power control services such as differential protection and distributed power regulation is a crucial component in the intelligent control and management of power network slicing. In this paper, based on a detailed analysis of end-to-end delay factors of power control service, the distributed power regulation pilot project is taken as a typical application scenario of power control service, and the end-to-end delay of such service is theoretically derived and analyzed in detail by using network calculus theory. Numerical verification shows that the end-to-end delay performance of the power control service is positively correlated with the number of concurrent data streams and the number of subsystems and negatively correlated with the system service rate. Compared with the burst degree of the current data streams, the burst degree of other data streams significantly impacts the end-to-end delay calculation results of the current data flow.

Microalloying design in directed energy deposition of complex-concentrated alloy: Pre-nitriding to inhibit hot cracking and promote mechanical properties

With the development of ultra-supercritical (USC) power generation technology, the increase of steam temperature puts higher requirements for high-temperature performance and processing reliability of superalloys. Here, a new complex-concentrated alloy (CCA) is developed for manufacturing the devices in USC circumstances. For the laser additive manufacturing of CCA, avoiding the hot cracking is crucial to guarantee reliable printability and favorable service performance. In this work, the nitrogen (N) is introduced innovatively by pre-nitriding powder to ensure sufficient N to combine with the matrix during the directed energy deposition process. The solidification temperature range can be narrowed to inhibit the hot cracking with the N-doping effectively. As a result, the sample with N-doping exhibited an extraordinary performance of strength (1083.51 MPa) and plasticity (20.83 %). The strengthening mechanisms mainly include solid solution strengthening, grain refinement strengthening, and dislocation strengthening. The elimination of defects leads to an increase in ductility in the meantime. In addition, the dynamic oscillation of the molten pool caused by pre-nitriding powder also has a nonnegligible impact on the breakdown of grain epitaxy growth and the initiation of grain refinement. These findings shed new light on the alloy design concept to inhibit hot cracking and promote mechanical properties.

Effects of SiC/ZrO2 ratio on the key service performance of BN-ZrO2-SiC composites

BN-ZrO2-SiC composites have excellent comprehensive performance, which can be used in iron and steel metallurgy, such as side dams for thin strip continuous casting. In this paper, the influence of SiC/ZrO2 ratio on the structure and properties for BN-ZrO2-SiC composites was investigated, and the atmosphere used for corrosion tests was more closely to the real usage situation. The results show that with the increase of SiC/ZrO2 ratio, the thermal shock resistance of BN-ZrO2-SiC composites increases, as well as the corrosion resistance by molten steel decrease. When the SiC/ZrO2 ratio is 35:15, the BN-ZrO2-SiC composites present the best comprehensive performance, and its hardness and modulus of elasticity are higher than those of other samples, which are 165.8 MPa and 101.9 GPa, respectively.

Study on the safe distance of spatial intersecting tunnel cavern under ground shock

The vertical distance of intersection area is an important factor dominating the service performance of spatial intersecting cavern. To obtain the influence of vertical distance on the dynamic response of orthogonal spatial intersecting caverns under ground shock, the plastic region and peak particle velocity (PPV) distribution are investigated by numerical simulation. A finite-dynamic model is established to simulate the mechanical response of the deeply bureid structure subjected to coupled static and dynamic load, with an artifical boundary condition setting method. The results indicate that as the vertical distance decreases, the plastic region in the intersection area gradually merges, while the bolt support at the lower cavern vault effectively suppresses the destruction of the intersection area. The free surface of the lower cavern vault weakens the bottom support conditions of the upper cavern floor structure, resulting in higher PPV when vertical distance is smaller. Conversely, as vertical distance increases, isolation effect of upper cavern on ground shock weakens, leading to an increase and followed by a decrease in PPV at the lower cavern vault and straight wall. Morever, when vertical distance exceeds than 3 times the cavern characteristic size, the lower cavern exhibits dynamic response characteristics of deeply buried single-cavern. when vertical distance within 3 times, there is significant interaction between caverns with inverse relationship between dynamic axial stress on bolts in intersection area and PPV at lower cavern vault. It is recommended to use comprehensive criteria involving PPV and plastic region distribution to evaluate safety performance for spatial intersecting cavern.

Analysis οf the Relationship between Perceived Service Performance and Students' Socioeconomic and Demographic Characteristics: A Study of a Private Technical School

Analysis οf the Relationship between Perceived Service Performance and Students' Socioeconomic and Demographic Characteristics: A Study of a Private Technical School

항공사 객실승무원의 직장 내 괴롭힘, 소진, 외상 후 울분장애(PTED) 간의 영향 관계

Cabin crews work in high-stress and high-pressure environments, yet the issue of workplace harassment they face has not been adequately addressed. Workplace harassment causes psychological distress and anxiety, which not only undermine cabin crews' job satisfaction and productivity but also compromise the safety and well-being of both cabin crews and passengers. However, the majority of existing studies on workplace harassment have primarily adopted an organizational perspective, thereby neglecting the individual experiences of cabin crews. This study seeks to address this gap by examining the structural relationships between workplace harassment and its effects on burnout and post-traumatic embitterment disorder (PTED) among cabin crews in both full-service and low-cost carriers in Korea. Survey data were collected from 399 respondents. The results indicate that workplace harassment significantly exacerbates the emotional exhaustion and depersonalization dimensions of burnout, although it does not significantly reduce personal accomplishment. Moreover, both workplace harassment and burnout substantially contribute to PTED, with an average PTED score among participants being 1.746, which indicates a significant level of long-term embitterment. These findings provide foundational data needed in developing intervention programs to enhance the mental health and quality of life of cabin crews and in creating healthier work environments at the corporate level, considering organizational dynamics and service performance.

Does the Airport Servicescape Affect the Relationship between Airport Outcome Quality and Passenger Satisfaction?

Airports promote passenger satisfaction with superior service. Airport outcome quality (AOQ) is a part of Airport Service Quality (ASQ), which impacts daily service performance. In this study, the airport servicescape influenced the link between airport outcome quality and passenger satisfaction. The model was developed using the Hierarchical Service Quality Model (HSQM) and Stimulus-Organism-Response (SOR) theory, incorporating two direct and moderated paths. The study utilized a convenience sampling technique and conducted a cross-sectional survey of international travellers at critical airports in Tanzania. 389 respondents were evaluated using the PLS-SEM technique. Significant enhancements have been made in the direct and moderated relationships between airport outcome quality and passenger satisfaction. The airport environment was more effectively managed than the direct route. The environment of an airport improves the satisfaction of international airport passengers. Moreover, these findings have implications for theory, methodology, management, and policy. The study enhances the partial least squares research methodologies, specifically for higher-order structures. The study shows airport architects and officials that the airport servicescape is crucial for improving customer satisfaction at airport terminals.

Paradigm of symbiosis as a mechanism of artificial intelligence and customers’ patronage decision in the hospitality sector: the moderating role of customer engagement

ABSTRACT Study aims to explore the effect of artificial intelligence (AI) performance on customer values and patronage decisions; determine the relationship between AI service enhancement and various levels of perceived value; and adopt customer engagement as a moderator that affects customer value and patronage decision. Study adopts the Means-End Chain theory, synthesised by the Multi-Attribute Value theory to integrate AI performance and perceived values. Adopted quantitative approach and structured equation modelling and study are based on a total of 418 valid samples. Shedding light on how AI resources can be effectively managed within the service paradigm during customer interactions and AI services, this study is expected to offer theoretical and practical insights. Results contribute to the theoretical framework surrounding the relationship between AI and customer patronage decision making, thereby enriching the AI academic field. The study advocates for a symbiotic understanding of AI and customer engagement for improved service performance.

Service Performance in Banks: The Effects of Customer Relationship Management Systems Extended Usage

With the rapid development of information technology, customer relationship management systems (CRMS) have been widely adopted by banks and play a crucial role in customer development and retention. However, there are also numerous cases of CRMS implementation failures. Further, employees are enabled by CRMS to make service decisions with the support of leaders. The role of leaders in employees’ CRMS usage is understudied. Thus, based on the information systems diffusion model and the theory of leader substitutes, a research model is proposed and empirically tested. The results show that employee CRMS explorative usage has a positive impact on their service performance, while employee CRMS exploitative usage has a significant negative impact on service performance. Besides, significant leadership substitution effects are discussed in CRMS usage.

Mechanical properties of hoberman radially retractable roof structures

In this paper, a spatial Hoberman radially retractable grid shell is constructed based on its planar version and the mechanical properties of the grid shell are analyzed using ABAQUS commercial software. The analysis shows that given carefully chosen parameters, the spatial grid shell can meet the requirements of the specification. Based on this, the influence of the number of multi-angulated rods, the number of segments of the multi-angulated rod, and the rise-span ratio on the mechanical performance of the structure are analyzed. The results show that the increase of the number of multi-angulated rods is beneficial to the mechanical properties of the structure, but will have a negative effect on the economic performance. To reach an optimized configuration, it is chosen such that the number of multi-angulated rods is 18, the steel consumption and the structural performance response are smaller. The decrease of the number of segments of the multi-angulated is beneficial to the mechanical properties, service performance, and economic performance of the structure, but considering the feasibility of processing, transportation and the driving condition setting, it is recommended to choose 4 segments of the multi-angulated rod. Higher rise-span ratio is beneficial to the mechanical properties of the structure in the closed state, but will adversely affect the mechanical properties and economic performance during the deployment.

Evaluation Of The Effectiveness Of Digital-Based Public Services In Makassar City

This study aims to evaluate the effectiveness of digital-based public service programs in Makassar City. The main focus of the research is to analyze the extent to which the implementation of digital technology in public services can enhance operational efficiency and public satisfaction. The research methods used are quantitative surveys and qualitative interviews with stakeholders, including government employees and city residents who use these digital services. Data analysis is conducted to measure the performance of digital services, identify obstacles faced in implementation, and assess the impact on citizen satisfaction. The findings indicate that the use of digital technology in public services significantly improves administrative efficiency and process transparency. However, several challenges need to be addressed, such as technical difficulties, resistance to change, and the lack of digital literacy among the population. Based on these findings, the study provides strategic recommendations to improve the implementation of digital public services to achieve higher satisfaction among Makassar City residents.

Auditing Services and SME Financial Performance: The Moderating Role of Information Technology

Abstract According to numerous studies, small and medium businesses are more financially limited than large businesses due to the lack of audited financial accounts. This study investigates the effects of Audit services on SMEs' financial performance. As a result, to obtain the necessary data for the project, the study used a quantitative strategy and a survey method. The study's participants are registered SMEs from the Registrar General's Department. The sample size was determined using a list of 6,000 registered small and medium businesses. The SMEs were chosen through a systematic selection process and were given questionnaires. The PLS-SEM Software was used to analyse the data collected from the respondents. The findings indicate that the use of audit services results in the avoidance and detection of financial irregularities, resulting in an improvement in SMEs' financial performance. The study also found a positive relationship between information technology and the financial performance of SMEs. Keywords: Audit Services, Small and Medium Scale Enterprise (SME), Financial Performance, information technology.

Comparative Analysis of Server-Based and Serverless Service Performance on Google Cloud Platform (GCP) (Case Study: Machine Learning Model Deployment)

Comparative Analysis of Server-Based and Serverless Service Performance on Google Cloud Platform (GCP) (Case Study: Machine Learning Model Deployment)

Analysis of Operational Performance of Leading Provincial City Transport Routes (AKDP) in Gorontalo Province

Consumer interest in using intra-provincial city transportation (AKDP) is decreasing. The cause is due to the increase in people's purchasing power so that to meet their transportation needs, people tend to choose to buy private vehicles rather than use public transportation. On the other hand, the operational performance of public transit, both from technical aspects, management and operational policies, is different from applicable quality standards. This research aims to identify superior AKDP routes in Gorontalo Province based on their characteristics and operational performance and formulate strategies to improve the performance of these superior routes through survey, observation and documentation approaches. The data analysis method uses qualitative and quantitative descriptive analysis by identifying the operational characteristics of services, then assessing their suitability based on public transport service standards according to A World Bank Study 1986 standards, Decree of the Director General of Transportation Land Number SK.687/AJ.206/ DRJD/2002 and Minister of Transportation Regulation R. I. No. 10 of 2012. The research results show that the operational performance of AKDP transport services in Gorontalo Province is quite good; this is indicated by the fulfilment of minimum performance quality standards in terms of travel speed (37.85 km/hour) and travel time (1.68 minutes/km). Meanwhile, those that do not comply with performance quality standards, namely, load factor 62%; headway 44.57 minutes; waiting time 22.29 minutes and frequency only 2 (two) vehicles/hour.

Quantifying the cost savings and health impacts of improving colonoscopy quality: an economic evaluation

ObjectiveTo estimate and quantify the cost implications and health impacts of improving the performance of English endoscopy services to the optimum quality as defined by postcolonoscopy colorectal cancer (PCCRC) rates.DesignA...

Effectiveness of Teacher Performance in Maximizing Student's Expressive Writing in Science Learning at Sebatik Vocational School

Adolescence is an important phase in individual development where massive changes occur, both physically and psychologically. Research shows that teenagers often have difficulty managing and expressing their emotions appropriately, which can impact their emotional and social well-being. This research aims to test the effectiveness of teacher performance in improving students' expressive writing skills in science learning at Sebatik Vocational School. The research method used is quantitative experimental research with a one group pretest-posttest design. Eight students who experienced difficulties in expressive writing skills were included in this study. Data was obtained through pretest and posttest conducted after providing teacher performance services. The results of the analysis using the Wilcoxon Signed Ranks test showed that there was a significant increase in students' expressive writing abilities after being provided with teacher performance services. The calculated z value was -2.521>z table (1.96) at a significance level of α=0.05. Asymp probability value. Sig. (2-tailed) is 0.012<of α = 0.05, so the null hypothesis (H0) is rejected and the alternative hypothesis (Ha) is accepted. Thus, the teacher's service performance in providing students' expressive writing skills at Sebatik Vocational School has proven to be effective in improving students' expressive writing abilities in science learning.