E-government Performance Research Articles

Exploring the Big Data and Cloud Computing Management in E-Government Services: A Qualitative Case Study in Terengganu Public Sector

The emergence of big data has caused various challenges to data management lifecycle including storage, processing, sharing, and applications. During the same time frame, the fast development in cloud computing provides increased efficiency in computing support that address these challenges. However, there are issues in big data and cloud computing management which include security concerns, data fragmented, and distrust in using clouds that could become the roadblock to e-government services success. Although ensuring data management has been the responsibility of providers in the public sector, this issue seems to be unavoidable. In such circumstances, initiatives from the public sector agencies are crucial to ensure data is effectively managed. This research in progress aims to investigate how the public sector agencies in Terengganu manage data to improve the e-government performance. The research uses the interpretive research paradigm and adopts the qualitative research methodology using a case study design. A single case of a public sector which utilizes big data and cloud computing within the e-government platform is selected as the case for this research. The findings of this research are expected to be used in developing a framework of big data and cloud computing management which will assist in providing reliable and accurate information to citizens within the e-government environment.

Evaluating the Performance of E-government: Does Citizens’ Access to ICT Matter?

Different studies have evaluated the success of e-government in developed and developing countries. However, many of these studies rely on the economic and conventional approaches to evaluate e-government like other ICT projects. Also, they do not consider citizens’ access to ICT in their studies. This study, therefore, examines the moderating effect of citizens’ access to ICT on the performance of e-government within the context of IS Success Model and public value theory. The public value of e-government represents the net benefits of e-government. Data were collected from 369 experienced e-government users through a range of selected e-government services. The results show that citizens’ access to ICT positively and significantly moderates the relationship between actual use and the public value of e-government. This finding implies that access to ICT will drive more use of e-government and increase the value of e-government services. Also, the quality dimensions affect the actual use and user satisfaction with e-government. The most significant effect was established in the relationship between service quality and the actual use of e-government. In essence, this study emphasized the efficacy of ICT access as a stimulating effect on creating public value through increased citizens’ use of e-government for interacting with the government. Ultimately, it prompts the government to improve ICT access for the citizens to use more e-government services.

Does trust in e-government influence the performance of e-government? An integration of information system success model and public value theory

PurposeThis study aims to examine the usefulness of trust in e-government to influence the use and success of e-government services within the context of the information system (IS) success model and public value theory.Design/methodology/approachThe study proposed a conceptual model comprising 17 hypotheses tested using structural equation modelling-partial least squares. Data was collected through a structured questionnaire from 369 e-government users from Nigeria.FindingsThe results show that trust in e-government is directly influenced by all information quality, service quality and actual use. Also, trust in e-government predicts the public value of e-government, among other variables. Trust in e-government mediates the relationship between the quality dimensions and the public value of e-government. Also, the quality dimensions predict the actual use and user satisfaction with e-government. The most significant effect was established in the relationship between trust in e-government and the public value of e-government.Research limitations/implicationsThis study used a targeted and small sample size compared to the teledensity of Nigeria, limiting analysis that might influence the relevance of the variables’ relationships. Other individual characteristics such as self-efficacy and access to information and communication technologies (ICT) and digital literacy were not included in the study.Practical implicationsIt is expected that public service managers and ICT implementers would learn and take advantage of the system’s strengths and limitations and resolve expectations to enhance its value.Originality/valueThis study extended the DeLone and Mclean IS success model to incorporate public values as the net benefits of e-government. The public value of e-government was treated as a second-order construct.

Digital transformation: a conceptual framing for attaining Sustainable Development Goals 4 and 9 in Nigeria

AbstractThis study explores the potentials of digital transformation for achieving the United Nations Sustainable Development Goals (SDGs), with emphasis on SDG 4 and SDG 9 in Nigeria. The study adopts a conceptual approach, reviewing existing literature to explore the topic from various views of authors on the issue. It focuses on the contextual factors such as stakeholder input to the process of the implementation of digitalisation and SDGs 4 and 9 which focuses on educational development at all levels, industrial collaborations and improvements, respectively. The results indicate that digital transformation potentially enhances the attainment of SDGs 4 and 9, but this is mediated by the level of stakeholder commitment and e-governance performance. Part of the recommendation is the adoption of a multi-disciplinary approach to development-oriented digital transformation interventions for SDGs 4 and 9 in Nigeria, through a process of effective stakeholder engagement and transparent institutional signalling. The study draws research attention to the use of digital transformation for social development, especially in a developing economy such as Nigeria, to enhance the compendium of knowledge in the implementation of digital approach to the attainment of SDGs 4 and 9. It is also suggested for the government institutions to take further responsibility to provide a fair platform for the implementation of digital transformation and the attainment of SDGs 4 and 9 in Nigeria.

E-government in Jordan and Studying the Extent of the E-government Development Index According to the United Nations Report

This research paper presented the experiences of a group of countries as pioneering models in the field of e-government and compared them to Jordan with the aim of evaluating their status at the global and continental levels. Methods for measuring and evaluating the development of E-government suggested using a method called multi-practice are a practice of multi methodology, which combines methods and techniques, and proposes to evaluate the tangible and intangible benefits of e-government, which shows that the multiplicity of aspects of measurement may lead to a kind of reliability in e-government also Methods for measuring and evaluating e-government performance proposed by international organizations. By United Nations E-Government Survey The comparison and evaluation were done using the e-government maturity index issued by the United Nations EGDI, which includes the Telecommunication Infrastructure Index (TII) and The human capital Index (HCI), and the Online Service Index (OSI) e-government service sub-indicator, in the period between 2008 and 2020, and this comparison comes in order to benefit from these experiences, redress weaknesses, and exploit the opportunities available to Jordan to develop its e-government, keep pace with the global movement and raise its efficiency in a way that serves the goals of sustainable development The results were that Jordan, according to by United Nations E-Government Survey Jordanian e-government is still in the first generation It has many improvements performance on the e-government index the change in the EGDI. Some comparisons of Jordan with Arab countries have been presented in the EGDI in 2020 for the United Nations report

Impact of security standards and policies on the credibility of e-government

Most of the cyber attackers intended to steal user’s information that possibly sold on the dark web; they damage the image of brands and exploit the e-commerce websites.Therefore, organizations like ISO and NIST developed standard operating procedures for the safety and security of the information systems to avoid the data breach. This research deals with the impact of security standards and policies on the performance and credibility of e-government. The method selected for the qualitative study is meta-analysis. The quantitative data have been collected using OWSZAP (an open-source scanning tool). Vulnerabilities in e-government, mainly in e-business (e com application), are analyzed using selected tool OWASP ZAP. Qualitative results show the factors percentage that could affect the adoption of e-government and potential barriers. All these factors play a role in understanding the models used in analyzing the vulnerability of a network—an emphasis on the need for continuous public education on cyber safety. The main factors are impacting and leading the need for implementing the information security laws and standards that ultimately impacts on the government.

Does Digital Literacy Predict E-government Performance An Extension of DeLone & McLean Information System Success Model

This study empirically investigates the predicting role of digital literacy on e-government performance in Nigeria through the public value approach. Researches have advanced public value to evalua...

СОВЕРШЕНСТВОВАНИЕ ЭЛЕКТРОННОГО ПРАВИТЕЛЬСТВА В ГРЕЦИИ ПОСРЕДСТВОМ ИСПОЛЬЗОВАНИЯ ЛУЧШИХ ПРАКТИК И ГОСУДАРСТВЕННОЙ ПОЛИТИКИ

This paper presents the implementation and evolution of e-governance in Greece as well as offering insights, policies and suggestions for the design of e-government benchmarks. The research objectives of this article are to identify the appraisal of Greece in e-government over time and in relation to other countries as well as the role of internal audit and transparency related to digital public services. The method adopted is through an extensive bibliographic review of the Greek, European and international literature of the thematic field of e-government as well as the presentation of several frameworks to structure the discussion of e-government benchmark design based on a benchmarking with key indicators of published surveys from internationally reputable organizations. The findings of this paper are that Greece proceeded at a very slow pace in its digital transformation, shows shortcomings in e-government policies, records delays in adapting the services requested by citizens, and no matter the lack of investment in technological infrastructure, the effectiveness of e-governance presupposes proactiveness. Nevertheless, another key conclusion of the research is that Greece is far from the average performance of e-government in the European Union due to its chronic economic problems, the lack of technological equipment and the lack of overall orientation in e-government. Furthermore, this paper can be a measure of comparison for other countries that have similar characteristics to Greece in order to improve e-governance.

Does digital literacy predict e-government performance An extension of Delone and Mclean information system success model

Does digital literacy predict e-government performance An extension of Delone and Mclean information system success model

Data-Driven Evidential Reasoning Method for Evaluating e-Government Performance

The construction of electronic government (e-government) systems is a process of continuous improvement. It is necessary to evaluate the performance of e-government systems regularly to improve the services provided by government agencies and enhance the exchange of information between governments and citizens. Evaluating e-government performance based on citizens’ experience is a multiple criterion decision making (MCDM) problem under uncertainty, where assessments are qualitative, and many e-government system users are involved. Deriving criterion weights from a large amount of evaluation data is rarely discussed in previous MCDM studies. This paper proposes a data-driven evidential reasoning (DDER) method for evaluating e-government performance. A criteria framework from the citizens’ experience perspective, including service guide clarity, site usability, information sharing, documentation, and the availability of e-services, is proposed. Belief structures are used to portray uncertain assessments from e-government system users. The criterion weights are learned from the data by minimizing the dissimilarity between the aggregation assessments of the alternatives on each criterion and citizens’ historical observations on a whole. A case study is conducted in 16 cities of Anhui province in China to evaluate the performance of e-government systems. The ranking results verified the applicability and effectiveness of the proposed method.

E-Government During the Pandemic: Maturity Assessment of the Provincial And Regency/City Website in West Sumatra

E-government uses information technology to change government relations with citizens, the private sector, and other institutions. The importance of identifying e-government performance cannot be separated from the use of the website. Thus, assessing the website quality is very important as it helps determine the quality of e-government services and improve service processes. In almost two years of implementing e-government in West Sumatra, there has been no evaluation of the provincial and district/city government websites, which are the primary tools for implementing e-government today. In the Covid-19 pandemic period, the website's role has become more critical as a means for the public to get the latest information regarding developments in handling the pandemic. This study focuses on assessing and evaluating the level of maturity (maturity assessment) of the provincial and district/city government websites in implementing e-government and its relationship in response to the Covid-19 pandemic. Forty websites were assessed for their e-government maturity in this study. The website consists of 19 district/city websites, one provincial webpage, and 20 websites for handling Covid-19 for each district/city and province. The maturity assessment was measured using the United Nations (UN) e-government maturity model. This study found that government websites are still at stage 1 and stage 2 maturity models. Meanwhile, the Covid-19 handling website is on stage1. It is hoped that the government in West Sumatra will pay more attention to improving e-government through websites in the current pandemic era.

Understanding the evolution of public–private partnerships in Chinese e-government: four stages of development

Public–private partnerships have been widely applied in e-government development, contributing to new technologies’ adoption and e-government performance. PPP has also required and driven related managerial and organisational reforms. Progress in practice, however, has yet to be matched by increased research evidence and various research gaps remain. This study identifies and examines four stages of e-government development in China and the role of PPP – outsourcing, service co-delivery, joint management, and collaborative governance – which are linked to developments in digital technology and, more particularly, to changes in local governments’ views about the roles of technology and the contribution the private sector can make. The changing relationship between the public and private sectors in e-government has also led to gradually deepening engagement, more equal relationships and more mature mechanisms for collaboration, as well as better outcomes. At the same time, the partnerships continue to face challenges including distrust, inadequate managerial control, uncertain legal frameworks and less than optimal efficiency. Some of these are likely to relate to China’s unique “socialist market economy” and its political institutional arrangements.

Regional E-governance Development Index for Developing Nations

E-governance has proven to be instrumental in the expansion and evolution of how governments interact with and deliver services to their citizens. The United Nations (UN) E-Governance Development Index (EGDI) is the most widely used metric for assessment of e-governance development; however, this metric is not appropriate for assessment at the regional level, especially for developing nations. Therefore, the authors have studied various factors in the context of developing nations, such as the Online Availability and Performance Index, Telecommunications Index, Human Capital Index, E-governance-related Infrastructure Index, and E-governance Performance Index, with the aim of analyzing the success and implementation rate of e-governance activities across the different regions of a developing nation like India. The results showed that the UN's EGDI is not suitable for assessment at a regional level and that adding new components to the model helps to achieve better results for around 30% of the regions under study. The rankings, which were calculated through the new model and compared against other standard indices, obtained good correlations, proving the validity of the new model. India, as a developing nation, was the region selected for the experimental work. Central governments, state governments, investors, stakeholders, and government consultants can obtain benefits through this research.

DIGITAL LITERACY AND THE PERFORMANCE OF E-GOVERNMENT: EVALUATING THE MODERATING ROLE OF GENDER AS A DEMOGRAPHIC FACTOR

The role of gender has a challenging effect on digital literacy, which in turn has an immense influence on the performance of e-government. Over the years, the digital divide through gender perspective has been at the center of discussion in the usage and adoption of e-government services, especially in developing countries. This study, therefore, explored the moderating role of gender as a demographic factor on the positive relationship between digital literacy and e-government performance in Nigeria. Technological Acceptance Model was applied as the theoretical basis for the study. Data was generated through a self-administered questionnaire of 369 respondents from 6 federal universities in Nigeria. Data generated were analyzed using PLS-SEM with the aid of SmartPLS 3.2.9 software. The result obtained showed that gender as a demographic factor significantly moderates the positive relationship between digital literacy and e-government performance. Also, this study further affirms the significant positive relationship between digital literacy and e-government performance. Also, the relationship between e-government performance, perceived ease of use, perceived usefulness, and willingness to use e-government were significant. The relevant implications were discussed.

Identification of factors for measuring impact of digital repository by factor analysis

KRISHIKOSH (https://krishikosh.egranth.ac.in), a digital repository of M Sc and Ph D thesis/dissertations carried out at different agricultural universities in India, facilitates new ways of sharing institutional knowledge that is leading to new perceptions about research institutions and innovations. The present study was conducted to identify factors that define the impact of digital repository based on the perspectives of the user community. Twenty-two variables measuring e-governance performance selected from literature review are used in designing the questionnaire for conducting opinion survey of researchers using KRISHIKOSH from five agricultural universities in 2019. Factor Analysis performed on the respondents’ perception data has resulted in extraction of five factors explaining about 71% of variation in the data. These factors are characterized as efficiency, interactivity, transparency, reliability and feedback, explaining 44.7%, 9.8%, 6.6%, 4.9% and 4.8% of variation in data, respectively. Based on the variables’ loading coefficient in each extracted factor, the identified variables can be prioritized and focused for maximizing the impact of digital repository and similar e-governance projects in agriculture sector.

The Analysis Knowledge Management System Of Electronic Government South Tangerang Based On Usability Evaluation Using SUMI (Software Usability Measurement Inventory)

E-Government performance in the application of quality management information communication technology is very necessary. A website-based system is also used to improve the quality of services and community participation in development. The context that becomes the material that needs to be examined is public service, the quality of websites managed by the government and user satisfaction so that there is a two-way interaction between the government and the community. The purpose of this study consisted of three stages which were first to determine the role of E-government by utilizing technology to support the development of a reliable information system in South Tangerang Regency. The second is to find out the extent to which the system is used in South Tangerang E-government through Usability Evaluation using SUMI (Software Usability Measurement Inventory). The method used in this study is a method adopted from the Knowledge Management System Life Cycle. The stages of the method are Evaluate Existing Infrastructure, Form The KM Team, Knowledge Capture, Implement the KM system. The results of this study are in the form of usability values on the E-Government website of South Tangerang and usability testing which becomes a benchmark for the success of a system with score scores for 85 effectiveness categories, 81.5

Review of performance assessment frameworks of e-government projects

PurposeThe purpose of this paper is to summarize the literature of electronic government frameworks and models to identify various constructs and their relationship to measure the performance of e-government projects.Design/methodology/approachIn total, 77 publications were identified from Scopus database after using exclusion and inclusion criteria. A total of 136 constructs were mapped across five categories. Further using network science, communities of usage of these constructs across different studies were identified.FindingsDominant constructs used across studies were ease of use, usefulness, user satisfaction, infrastructure, website maturity, security, user trust, transparency, empowerment, operational efficiency, service quality and information quality. This review offers directions for future research in terms of potential for constructs, which have been explored lesser in the existing literature.Research limitations/implicationsThe study provides direction for the usage of theoretical lenses, constructs and association among usage for the evaluation of e-government projects, which have been used less in existing literature, and thus, has higher needs for greater exploration. Search scope is limited to Scopus database, which is one of the largest citation database.Practical implicationsIt gives information to the policymakers about the importance of the dominant constructs such as user satisfaction, usefulness, ease of use, efficiency and quality, which have been used across the spectrum of studies of e-government performance assessment frameworks and models. Practitioners need to accommodate the relevance of these factors while designing processes and key performance indicators.Originality/valueThis study analyzes the e-government assessment frameworks and gives direction to theory building for future studies.

Collaboration Competency and E-governance Performance

Collaboration is widely practiced and the topic is well researched in corporate sector. However, relatively little research has been conducted on collaboration in e-governance context. Experiences from limited success of e-governance initiatives in India as well as in various other developing countries reflect upon lack of strategic collaboration within and across government organisations. The finding of the study indicates that e-governance users want their concerns to be addressed, while e-governance project implementers struggle with the inter- and intra-organisational collaborations. The National e-Governance Plan (NeGP), 2006 and its subsequent version, i.e., NeGP 2.0 termed as 'e-kranti' component of the Digital India programme of Government of India, has specifically emphasized upon collaboration to effectively unleash e-governance potential. This paper explores the role of collaboration competency in the context of a public organisation through a study of an e-governance project and it also throws light on possible linkage of collaboration competency with e-governance performance.

Collaboration competency and e-governance performance

Collaboration competency and e-governance performance

Citizen engagement and co-production of e-government services in China

With the increasing complexities of public administration and the challenges of financial cutback, government has been increasingly coproducing public services with citizens and other stakeholders. In this study, we use the case of ‘I find mistakes for government websites’ initiated by the central government in China in 2015 to explore what drives online co-production. Citizens are mobilized to identify and report ‘bugs’ of government websites, which vary substantially across regions and administrative levels. We find that citizens pay more attention to government websites at higher administrative levels, which receive more citizen reports. Further analyses reveal that co-production is driven by different groups of variables at different government levels, which may be attributable to varying functions and user groups. For government websites at city level, co-production is negatively related to e-government performance and economic affluence but positively related to population size and Internet access. For provincial government websites, only population size matters. These findings help to better understand the underpinning mechanisms of online co-production, and generate helpful implications for e-government practitioners.