Abstract
This research paper presented the experiences of a group of countries as pioneering models in the field of e-government and compared them to Jordan with the aim of evaluating their status at the global and continental levels. Methods for measuring and evaluating the development of E-government suggested using a method called multi-practice are a practice of multi methodology, which combines methods and techniques, and proposes to evaluate the tangible and intangible benefits of e-government, which shows that the multiplicity of aspects of measurement may lead to a kind of reliability in e-government also Methods for measuring and evaluating e-government performance proposed by international organizations. By United Nations E-Government Survey The comparison and evaluation were done using the e-government maturity index issued by the United Nations EGDI, which includes the Telecommunication Infrastructure Index (TII) and The human capital Index (HCI), and the Online Service Index (OSI) e-government service sub-indicator, in the period between 2008 and 2020, and this comparison comes in order to benefit from these experiences, redress weaknesses, and exploit the opportunities available to Jordan to develop its e-government, keep pace with the global movement and raise its efficiency in a way that serves the goals of sustainable development The results were that Jordan, according to by United Nations E-Government Survey Jordanian e-government is still in the first generation It has many improvements performance on the e-government index the change in the EGDI. Some comparisons of Jordan with Arab countries have been presented in the EGDI in 2020 for the United Nations report
Highlights
IntroductionThe tremendous and continuous development of information technology has resulted And the associated cognitive revolution and the growing increase in Electronic operations in the twentieth century to increase awareness Governments need to take advantage of these modern technologies in Facilitating interaction and communication between the government and its institutions, As well as between the government and each of the business sector and citizens In various areas of life, including the completion of transactions And the provision of services efficiently and effectively, which led to the emergence of What is known as E-Government, this concept refers to Availability of information and services through a public electronic network It relies on a set of IT tools Such as computers, the Internet and websites for the purpose of connecting Information, updating services electronically, and increasing productivity
In order to confirm the validity of this hypothesis, we presented the relevant general data With e-government, the first is to clarify the reality of the Jordanian egovernment and its components, in order to reach an understanding For the case of Jordan, assessing its status and interpreting the results of international reports that adopt global ranking and international classification For electronic governments in the world
It must be pointed out that there are no accurate statistics Of Jordan, as most international indicators suffer from missing data, and the following table shows the order that Jordan occupied in The e-government index and the rates achieved in the index’s development in relation to the countries of the world during the period from 2003 to 2018 (EGovernment Program - Minister of Digital Economy and Entrepreneurship, n.d.)
Summary
The tremendous and continuous development of information technology has resulted And the associated cognitive revolution and the growing increase in Electronic operations in the twentieth century to increase awareness Governments need to take advantage of these modern technologies in Facilitating interaction and communication between the government and its institutions, As well as between the government and each of the business sector and citizens In various areas of life, including the completion of transactions And the provision of services efficiently and effectively, which led to the emergence of What is known as E-Government, this concept refers to Availability of information and services through a public electronic network It relies on a set of IT tools Such as computers, the Internet and websites for the purpose of connecting Information, updating services electronically, and increasing productivity. By (United Nations E-Government Survey 2020: Digital Government in the Decade of Action for Sustainable Development (With Addendum on COVID-19 Response), 2020) Commission for the Information Society presented a study on how to achieve the development of e-government, by fulfilling three main conditions, and it showed that the evaluation of the best way to measure the development of e-government is through the objectives of the program itself and the government agency that sponsors it, and it has defined the conditions as follows: - Achieving the efficiency of the electronic service provided - Achieve efficiency in engineering internal governance structures and processes - Equal provision of service, organizational structures, and human resources to suit the application and implementation of information and communication technologies (Isaac, 2007; Kaur et al, 2020; Kraay, 2018). Calculate primary factors including readiness and utilization(Das et al, 2017; Kraay, 2018; Nawafleh et al, 2012; Un, 2016); Human Capital Index: reflects available skills, educational levels, and the government's ability to spread – knowledge (Al-dweeri et al, 2019; KASSEN & Scholar, n.d.; Kim, 2018; Kraay, 2018; Porumbescu, 2016) The report explains the imperative of the three aforementioned indicators that measuring e-government is considered an evaluation The country's use of the Internet to provide information, products, and services, as well as the level of wired communications And wireless and infrastructure development, and human capital in every country, and through these aspects, the measurement may reach reliability in its results
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