Exploring the Big Data and Cloud Computing Management in E-Government Services: A Qualitative Case Study in Terengganu Public Sector

Mariana Jusop Mariana Jusop,Noorhayati Mansor Noorhayati Mansor,Noor Fadzlina Mohd Fadhil ,Wan Izyani Adilah Wan Mohamad ,Nurul Huda Mustafa

doi:10.37231/jmtp.2020.2.3.172

Mariana Jusop Mariana Jusop, Noorhayati Mansor Noorhayati Mansor + Show 3 more

Open Access

https://doi.org/10.37231/jmtp.2020.2.3.172

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Abstract

The emergence of big data has caused various challenges to data management lifecycle including storage, processing, sharing, and applications. During the same time frame, the fast development in cloud computing provides increased efficiency in computing support that address these challenges. However, there are issues in big data and cloud computing management which include security concerns, data fragmented, and distrust in using clouds that could become the roadblock to e-government services success. Although ensuring data management has been the responsibility of providers in the public sector, this issue seems to be unavoidable. In such circumstances, initiatives from the public sector agencies are crucial to ensure data is effectively managed. This research in progress aims to investigate how the public sector agencies in Terengganu manage data to improve the e-government performance. The research uses the interpretive research paradigm and adopts the qualitative research methodology using a case study design. A single case of a public sector which utilizes big data and cloud computing within the e-government platform is selected as the case for this research. The findings of this research are expected to be used in developing a framework of big data and cloud computing management which will assist in providing reliable and accurate information to citizens within the e-government environment.

Highlights

In recent years, the public sectors have increasingly adopted cloud-based technologies as a means that allows for flexible access to computing resources and cost reduction in staffing (Pierre et al 2020; Tsohou et al 2014)
Most 21st century public sectors are moving towards electronic government which aims to provide a holistic and quality services and administration by utilizing big data and the cloud-based solutions
This research proposes to develop a framework of big data and cloud computing management to improve the egovernment performance in the public sector services

Summary

Introduction

The public sectors have increasingly adopted cloud-based technologies as a means that allows for flexible access to computing resources and cost reduction in staffing (Pierre et al 2020; Tsohou et al 2014) This situation is emergent as large amount and high complexity of data from various sources are gathered and need to be managed by organizations. Most 21st century public sectors are moving towards electronic government which aims to provide a holistic and quality services and administration by utilizing big data and the cloud-based solutions These enhanced performances could be achieved by improving the data management (Shams and Solima, 2019) and the cloud security and control to maintain a safe position of the organization while working in cloud infrastructures (Spanaki et al, 2019). The advancement use of clouds can assist in enhancing government service to customers and reducing operation costs to organizations

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