Organizational Business Processes Research Articles

Application of Analytical Hierarchy Process Method in Asset Management System as Asset Tracing Optimization

Assets are one of the supporting equipment for business processes in a higher education organization. Asset management requires a system that is organized systematically so that the tracing process becomes more effective and efficient. In this case, asset management can be implemented in a web-based information system. The development of a web-based asset management information system is carried out using the waterfall method, and for decision making in asset procurement priorities using the Analytical Hierarchy Process (AHP) method. The system development process uses the Codeigniter framework based on PHP and MySQL. The result of this development is a web-based asset management information system that is used to optimize asset tracking which is implemented at ITS NU Pekalongan

Digitalization issues of the agro-industrial complex

An overview of digital technologies in the agro-industrial complex is presented in the article. The stages of digital transformation of the agricultural sector are revealed. The trends of its digitalization are established. It is noted that in the near future the set of digital solutions in the sphere of agro-industrial complex such as "Digital Land Use", "Smart Field", "Smart Greenhouse", "Smart Garden", "Smart Farm", "Digital Technologies in the Management of the Agro-Industrial Complex" will be implemented in the domestic agro-industrial complex. It is shown that for agricultural holdings digitalization includes three stages. The first stage implies the organization of business processes, including the integration of accounting systems, the introduction of electronic records management, the use of dashboarding, the formation of the database of key performance indicators. At the second stage of digitalization agricultural companies introduce innovations such as precision farming, artificial intelligence, computer vision, machine learning, etc. It has been established that at present in the Bryansk region smart farming technologies are used based on the use of geographic information systems, satellite systems, equipment monitoring systems, digital solutions in animal husbandry, etc. The definite actions for training IT specialists with digital competencies in the agrarian sphere in the conditions of the digital transformation of the agro-industrial complex are proposed.

КОНСТРУКТЫ ОРГАНИЗАЦИОННОЙ ПСИХОЛОГИИ И БИЗНЕС-ПРОЦЕССОВ В ФИЗКУЛЬТУРНО-СПОРТИВНОЙ ДЕЯТЕЛЬНОСТИ СТУДЕНТОВ ВУЗА ПО ФОРМИРОВАНИЮ УНИВЕРСАЛЬНЫХ КОМПЕТЕНЦИЙ

The purpose of the research is to develop criteria for assessing the involvement of students in physical culture and sports activities for the formation of universal competencies based on the analysis of the constructs of organizational psychology and business processes. Methods and organization of the research. Analytical and synthetic methods, methods of abstraction and systematization were used. Results and discussion. As a result of the research, the constructs of organizational psychology and business processes such as «personal involvement», «organizational commitment», «organizational civic behavior», «involvement in work», «passion for work», «personal resource», «job satisfaction» and universal competencies of physical and sports activity in the system of higher education were studied. Based on the synthetic method, the possibilities of using these constructs in the process of developing competencies among university students are formulated through the criteria for assessing involvement in physical culture and sports activities according to the expert opinions of the higher-education teaching personnel, questionnaires and social surveys. In conclusion, it is postulated: a low degree of knowledge of the possibility of using the presented constructs; lack of a clear and well-formed classification of criteria for the students’ involvement in physical culture and sports activities for the formation of universal competencies; the process of formation of universal competencies of physical culture and sports activities of students contributes to their personal involvement; the possibility of using the author's criteria-based assessment of students’ involvement, depending on the material and technical organizational conditions and professional capabilities of the higher-education teaching personnel.

DEVELOPMENT OF RECOMMENDATIONS FOR REDUCING CYBER THREATS DURING REMOTE WORK FROM THE POINT OF VIEW OF CYBER SECURITY

For several years in a row, Ukrainian organizations (first due to the Covid-19 pandemic and its consequences, and now military operations) and in general the world, have been forcibly transferring employees to a more optimal work format - this is remote work (work at home). According to statistics, this practice has shown its positive side in terms of higher labor productivity (less time spent on moving around the city, comfortable home conditions, etc.), however, from the point of view of cyber security, there has been an increase in cases of cyber threats (hereinafter - cyber threats) and the activation of cyber criminals. Remote work mode means full or partial transition to the use of personal devices by employees. Setting up remote work of employees requires a clear preparation of information systems within the organization, therefore information security (hereinafter - IS) and information technology (hereinafter - IT) services must ensure the security and continuity of the organization's business processes. Because remote work is associated with a high risk of cyber threats and the intervention of cybercriminals. Cybernetic threats (cyberthreats) are existing and/or potentially possible phenomena and factors that pose a danger to the vital interests of a person and citizen, society and the state, the implementation of which depends on the proper functioning of information, telecommunication, and information-telecommunication systems [1]. The formation and effective implementation of cyber security, within the framework of which a set of recommendations and measures for predicting and countering cyber threats is developed, is a necessary condition for the safe and continuous functioning of the organization.

ЭТАПЫ АНАЛИЗА БИЗНЕС-ПРОЦЕССОВ КАК ИННОВАЦИОННОГО НАПРАВЛЕНИЯ ЭКОНОМИЧЕСКОГО АНАЛИЗА

The purpose of the article is to identify the features of a new type of economic analysis, the purpose of which is to assess the effectiveness of an organization's business processes based on a process approach to management. Research methods – analysis and synthesis, grouping and comparison. Based on the systematization of the features of this type of analysis and detailed disclosure of analytical procedures, six stages of business process analysis are identified with justification of the content of each of the selected stages of such analysis. The conclusion is made about the need to develop the methodology and methodology of business processes as an innovative direction of economic analysis. The results of the study have theoretical and applied significance, and can be recommended for determining the effectiveness of business processes of economic entities.

THEORETICAL ASPECTS OF THE BUSINESS PROCESSES CONCEPT, ITS CLASSIFICATION IN THE ACTIVITIES OF ENTERPRISES

Purpose. The purpose of the article is an in-depth study of the theoretical aspects of the business processes concept, its classification and the need for further development in the competitive environment of Ukraine. Methodology of research. General scientific and special methods were used in the research process, in particular: induction and deduction – at the stage of collecting, systematizing and processing the necessary information; analysis and synthesis – to combine various components of the business process; dialectical – to learn the nature, content and essence of the enterprise's business processes; monographic – to study the scientific experience of constituent business processes of enterprises; abstract and logical – to form theoretical conclusions, tables and figures. Findings. The theoretical aspects of the business processes concept, its classification and further development in the conditions of a competitive environment are summarized. It was found that in the conditions of Ukraine, it is necessary to clearly organize business processes, to manage them in the direction of innovative improvement of the structural restructuring of the domestic economy by introducing technological changes in the renewal of management, preparing enterprises for activities in the conditions of the European Union and international competition. There were deepened the concept of business processes in the enterprise, its classification, organization and management of business activities aimed at achieving the main goal - increasing the amount of profit of the business entity and improving the business result to satisfaction of consumer needs. Originality. There was further development of the business process interpretation, its classification, organization and management in the competitive environment of the enterprise. Practical value. The use of the proposed classification and clear organization of business processes will contribute to increasing the economic efficiency of the enterprise's business activities. Key words: concept, organization, classification, business processes, activity, management, efficiency, enterprise.

Changes in IT governance and its impact on organizational business process: Case study at Indonesia Supreme Audit Institution (BPK)

IT rapid development has encouraged BPK to implement the best possible IT governance since their key performance indicator regarding audit result follow up does not meet the target, which is 55% of the 65% target. This study uses qualitative methods to identify the root causes and steps implemented through the IT governance framework. Data was obtained through document analysis, literature study, and interview validation. With limited related research discussing IT governance in the public sector, the results of this study: IT architecture, and business application needs as significant factors in promoting IT as a business process enabler, could be adopted by other similar organizations.

Business Intelligence a potrzeby Just Culture. Analiza możliwości współdziałania wysoko zaawansowanych technologii i potrzeb organizacji gospodarczych

Purpose – The aim of the publication is to present the principles of security of business processes at airports – Just Culture and the transplantation of these principles into process -oriented business environments of enterprises with the use of Business Intelligence. Research method – By the method of comparisons and references of the priority importance of the security of airport business processes for the ability of these entities to function in relation to the essence of the security of business processes of enterprises in their industries, the authors showed areas for new qualitative applications of Just Culture in non -airport organizations conditioned by Business Intelligence applications.Results – According to the authors, the priority of the safety of airport operations, which subordinates all processes of these commercial organizations and international ci vil aviation, may be in the conditions of dynamically growing uncertainty in the functioning of enterprises, a breakthrough inspiration for commercial entities from other industries in the field of security protection implemented through economic processes. The essence of the issue is important for management practitioners. The perspective of Just Culture’s attitude to the economic use of employees’ knowledge resources, innovative for this environment, extends this spectrum with the ability to use them to strengthen and increase the implementation of security and reliability of the company’s business processes under the condition of unconventional use of the knowledge resources of the employee capital. Originality / value / implications / recommendations – The analogy method of examining the breakthrough impact of the Internet on the dynamics of the development of entre-preneurship and world economies, made available to business by the military, initially the sole user of this information technology, the authors see the possibilities of strengthening the security of business processes of economic organizations by adapting rules that Just Culture used exclusively in the aviation industry to their process structure.

Влияние рынка труда на предпринимательские организации

Relevance. Human capital is a key element in improving the well-being, development, and efficiency of the economy in the conditions of the Knowledge Economy. Human resources as the base for the formation of human capital of entrepreneurial organizations. For the management of companies, there are two fundamental approaches to the creation and development of human capital: – external - attracting candidates from the labor market with the required level of competencies; – internal - training and improving the quality of existing employees. To choose a strategy for managing and developing personnel, the management of business organizations needs to understand the current situation and have a forecast of the dynamics of factors affecting the situation in the labor market. This will help determine the appropriate strategy for a particular point in time. Even though currently there are scientific studies based on the analysis and forecast of labor market trends. The purpose of the work is to study the current situation and identify key trends in the labor market, based on an analysis of factors affecting the quantity and quality of labor resources. Achieving this goal is possible by solving several tasks: quantitative analysis of the sufficiency of labor resources and the study of predictive values; analysis of the quality of the resources offered in the labor market and their relevance to demand; formulation of proposals for the management of companies to provide highly qualified personnel. Methods and materials. The research methodology is based on general scientific methods: synthesis, analysis and comparison. The theoretical and methodological basis of this study is the understanding of the impact of the current situation in the labor market on the business processes of entrepreneurial organizations. The empirical base is based on a content analysis of literature, publications, and studies of consulting companies on the labor market and human capital of entrepreneurial organizations that are available in the public domain. Research results. The results obtained made it possible to determine the current situation in the labor market, identify the main trends, and determine the areas that management needs to consider when developing a personnel management strategy.

Institutional features of organizational transformation of transport companies

The companies encompassed by transport industry need to closely follow the trends of modern business organization, to reorganize their structure in a timely manner and to set new algorithms for internal organization of business processes. The relevance of the research is conditioned by the acceleration of the pace of life in general and specifically – the pace of transformation taking place in the transport sector in particular. The purpose of the study is elaboration of approaches to building a new forward-looking transformational development strategy for a transport company. The object of the research is the standardized strategic management model. The key methods used in the work are analysis, synthesis, generalization and modelling at the basic level. The key result of the work is primary development of new prospective institutional structure of business organization of transport companies, which is universal for various transport sectors and at the same time can be easily replicated by consulting firms in other areas of activity. An important aspect of the research is justification of compulsory institutional and legal elaboration of a new organizational form of business through consistent implementation of innovations in the permanent structure of tactical organization of the transport business.

ОСОБЛИВОСТІ СТРАТЕГІЧНОГО УПРАВЛІННЯ ЗАКЛАДАМИ ОХОРОНИ ЗДОРОВ’Я

The features of strategic management of health care institutions are researched in the article. The strengthening of tendencies towards autonomy, the transition to a new model of financing, the emergence of private innovative medical institutions and the intensification of competition in the market of medical services necessitate the introduction of strategic management tools in the practice of health care institutions. In fact, the concept of strategic management allows you to combine the overall development strategy with organizational processes, to ensure long-term competitive survival. The purpose of the article is to determine the features of strategic management of health care institutions in modern realities, as well as to develop proposals for improving its technology. In the context of reforming domestic medicine, strategic management is an important prerequisite for the successful operation of health care institutions in the long term. The article presents the author’s interpretation of the category “strategic management of health care institution”. Analysis of literary sources showed that there is no single, generally accepted approach to determining the sequence of stages of the strategic management process. It significantly complicates the development of scientifically sound recommendations for the formation and realization of a sound strategy for the development of health care institution. The procedure of strategic management of health care institutions, which includes a number of stages are proposed. In particular: mission formation, substantiation of strategic goals, strategic diagnostics of internal and external environment, clarification of strategic goals, development of alternative development options, choice of development strategy, strategy implementation planning, strategy implementation, strategic implementation control and interpretation of data. It is proved that the introduction of tools and technologies of strategic management in the activities of health care institutions will contribute to their rapid adaptation to new socio-economic conditions of management, effective organization of business processes, achieving strategic goals.

ДИДЖИТАЛІЗАЦІЯ ЛОГІСТИКИ АГРОПРОДУКЦІЇ МІЖ ВЛАСНИКОМ – ГОСПОДАРЕМ ЗЕМЛІ ТА СПОЖИВАЧЕМ У СИСТЕМІ КОНТРОЛІНГУ

More than a third of Ukraine's population lives in rural areas. Possessing most of the agricultural land, they never became the real owners of their own lands. The current intellectual developments should be used, which can simplify the mechanism of production and sale of products grown in rural areas. There are many questions about mentality that are difficult to overcome to integrate the effect of scale. One of the options for a democratic form of cooperation and the use of the effect of scale is management based on the principles of cooperation. The latter operate successfully in other countries, at the same time having a profitable historical past in Ukraine during the reign of Count Andrei Sheptytsky. However, at present, it is difficult for small and medium-sized landowners to coexist in such an organizational and legal form. In addition to significant advisory work to be carried out by economists, historians, psychologists, lawyers, lawyers with rural populations, we have designed an online platform that helps remove barriers to joint business for small and medium landowners, sales of their products, delivery of products to the consumer, etc. The purpose of the article is to substantiate the sections of communication between producers and consumers created on the Internet platform, modernization of logistics processes of product delivery. The methods of deduction, induction, analysis, synthesis, dialectics, forecasting were used. In the given scientific work it is determined that the problem of establishing entrepreneurship and, at the same time, socio-economic strengthening of landowners is primarily the lack of a comprehensive understanding of the organization of business processes. The scale of these problems has led to our digitalization to such processes as: ordering and offering goods, services, technologies, investments. These are key elements that serve to organize business, in particular in the agricultural sector of the economy. It is determined that an important role in this belongs to the construction of electronic routes for delivery of products (product complex) from producer to consumer. Crucial in this is the construction of the address database of the end user. The practical significance of this development is that a competent interpretation of its inherent functionality can solve a significant number of problems of millions of landowners.

Управління матеріальними ресурсами в бізнес-процесах гірничо-металургійних компаній на засадах Perfomance Management

In the article has been proposed to use functional modeling tools for the transformation of business processes of material resource management of metallurgical companies. For a systematic vision of the business process from the beginning to the final result, it is proposed to combine the notations BPMN (Business Process Model and Notation) and IDEF (Integrated DEFinition) in accordance with their advantages for solving specific tasks of an industrial enterprise. On the basis of Performance Management, a skillful combination of IDEF0 and BPMN notations creates a toolkit for effective transformation of business processes of mining and metallurgical companies, as the models allow you to visually display the current state of all processes and management stages, determine resources, regulations, tasks and the desired result. The algorithm for building visual models of "AS-IS" business processes (as is) in BPMN (Business Process Model and Notation) and IDEF (Integrated DEFinition) notations, which provide information about the executors of the operation, the initial data for the operation, about algorithm of actions of specialists, on the basis of which regulatory requirements the final result is formed. The article provides an example of modeling business processes, which provides simplicity and visibility of areas that require changes and increased efficiency in the context of Performance Management. The proposed "AS-IS" models (as they are) regulate processes and allow identifying the most vulnerable areas in the organization's activities and eliminating existing problems. Correction of shortcomings, introduction of changes in information and material flows is proposed in the "TO-BE" model (as it should be) - a model close to the ideal organization of business processes. In the article has been proven that the use of the concept of Performance Management and functional modeling of business processes is relevant for companies in the metallurgical complex. The experience of modeling business processes of the leading Ukrainian metallurgical company of the Metinvest Holding Group was analyzed. The advantages of constructing diagrams in the proposed notations have been proven, which have a simple and clear visualization of the entire business process and allow visual flows to connect various processes (sub processes) and business units (departments, divisions, services).

Exploring Causes for Underutilization of the XYZ Cloud ERP System for Effective Strategic Decision-Making: A Case from ABC (Pvt.) Ltd.—Sri Lanka

Utilizing the right resources and adequate capabilities helps to bring competitive advantages and it assists to generate valuable positions for the business. Most importantly, utilizing the unique resources within the organization enhances the senior management’s decision-making capabilities. From Sri Lanka, one of the leading apparel manufacturing organizations was selected for this research study and a case-based qualitative method was adopted for it. XYZ Cloud ERP system was selected to implement at ABC (Pvt.) Ltd. by expecting to bring competitive advantages and a valuable position to the business. However, the preliminary study revealed that the organization has failed to bring expected outcomes and it is required to identify the causes and explore the reasons for the underutilization of the XYZ Cloud ERP system. This study has adopted thematic network analysis to identify the causes and explore reasons from the senior management who are responsible for taking strategic decisions. To understand the central phenomena of the above problem setting, semi-structured interviews were conducted to collect data. Nine (9) senior executives and one (1) director were selected representing different levels of industry experience, academic backgrounds, and decision-making authority. The study was aimed from the organizational, cultural, information system quality, information quality and service quality perspectives. Altogether thirteen (13) factors were identified and seven (7) of them were recognized as the most influencing causes and reasons for the underutilization of the XYZ Cloud ERP system. Findings explain that the XYZ Cloud ERP system has failed to provide different levels of analytical information and senior management has failed to understand the significance of the information system’s data. Moreover, the merging of the ERP system’s data with the excel spreadsheet’s data helps to produce decision-making information and it negatively influences the use of the XYZ Cloud ERP system. The findings further reveal that the lack of support from the ERP vendor and top management promotes traditional practices and discourages to use of the XYZ Cloud ERP system maximum. Finally, recommendations are proposed to overcome the negatively influencing causes and reasons. Most significantly, it helps to bring people development, organizational transformation and organisational business processes improvements.

Оrganization of business processes in the conditions of digitalization

The article is devoted to the study of the organization of business processes in enterprises in the context of digitalization, which is especially important in the modern realities of the world. The subject of the study are the business processes themselves, namely such yoga as the main, auxiliary, business management processes and business development processes. The object of the article is the processes of digitalization, its components and the main directions of implementation in the activities of enterprises. The purpose of the article is to identify trends in the development and organization of business processes of economic entities, using modern tools for organizing the process, and directly to digitization. Various aspects of perception of the digitalization process are considered, consideration of the possible identification of such concepts as "digitalization", "digital transformation" and "digitalization". Thus, it is directly stated that the transition to a digital environment involves such a comprehensive and large-scale phenomenon that affects all aspects of the business organization, as "digital transformation". The components of digitalization of business processes of the enterprise, which consist of certain procedures and areas of implementation. Thus, the procedures include document management, data analysis, organization of activities, and areas of digitalization are production processes, control of work and product quality, logistics, value added, communication policy. The paper presents a logical-structural diagram of the technology of organizing business processes in terms of digitalization of the enterprise. With the help of this technology, enterprises have significant advantages, namely: quick access to databases on customers of the enterprise, type of economic activity; proper use of available resources of such data and potential of forecasting modeling; quickly and accurately predict trends and respond to market challenges. Despite the rather significant positive changes in the field of digitalization of enterprises, there are a number of unresolved issues that can be solved through digital tools.

Efficiency management of innovative business processes

The article examines the issues of management and evaluation of business processes of organizations. The author notes that in order to improve the efficiency of business functioning, the new content of the processes carried out in the organization the concept of VRM the concept of business process management to improve the quality and efficiency of the processes being implemented comes to the fore. The article examines the theoretical issues of process activity management, presents the content of process transformation. According to the author, the activity of managing the efficiency of business processes, it is necessary to start selecting processes to be improved by including their monitoring, assuming that business processes have already been identified, correctly presented, displayed. The beginning of the analysis of effectiveness of business processes, according to the author, should be carried out by evaluating the effectiveness of business processes, that is, to assess whether they meet the expectations presented. And you also need to evaluate whether there are optional business processes or unnecessary actions. The paper reflects that when conducting this assessment, it is necessary to understand whether the business process contains the necessary conditions to achieve the desired results. This assessment is carried out from the point of view of all the conditions and elements of the process in the final product (service). For this assessment, it is optimal to use benchmarking and lean manufacturing technologies. And the purpose of the evaluation is to improve those business processes that need to be performed, and not those that are currently being performed. The author presents the advantages of implementing a process assessment, suggests implementation directions and roadmaps, and identifies trends in evaluating the effectiveness of organizations. It is noted that after evaluating the effectiveness and defining business processes, describing them and studying them from the inside, as well as from the customer's point of view, it is necessary to develop approaches to performance management and their indicators. The main point, in this case, is that the VRM will evolve, following the evolution of business, as well as business processes. This will help to avoid mistakes when regulatory, correct scenarios for the development of processes are first evaluated, and after that, business development leads away from the originally planned activities. The article reflects that in order to determine what exactly needs to be evaluated, it is necessary to take into account the following provisions: assessment of the movements of raw materials and components for the implementation of the process, as well as the results of the business process; the qualifications of the organization's personnel making certain decisions; the role of information systems and software; levels of evaluation of the effectiveness of the organization; the degree of competence of the team of business process analysts. The author presents the principles of assessing the economic effect of business processes: the evaluation of the effectiveness of an innovative business process should be carried out according to the conditions of use of products, taking into account the results obtained and available; calculations for assessing economic efficiency should be carried out throughout the cycle of formation and implementation of an innovative business project for a certain period; the evaluation indicators are given to the indicators of the calculation year, to the standards and other indicators used in the calculations, taking into account the unevenness of results and costs that are obtained in different time periods; the use of investment efficiency and resource cost standards in the calculations, as well as the use of estimated costs, prices and tariffs reflecting the efficiency and quality of products for the consumer. Evaluation of the effectiveness of business processes creates new forms of innovation and management activities, represents the best positions in the development of the national economy, new competitive advantages, increasing the number of innovations, filling them with professional competencies.

SISTEM MANAJEMEN ASET SEBAGAI OPTIMALISASI PENELUSURAN ASET DENGAN METODE ANALYTICAL HIERARCHY PROCESS

Assets are one of the supporting equipment for business processes in a higher education organization. Asset management requires a system that is organized systematically so that the tracing process becomes more effective and efficient. In this case, asset management can be implemented in a web-based information system. The development of web-based asset management information system is carried out using the waterfall method, and for decision making in asset procurement priorities using the Analytical Hierarchy Process (AHP) method. The system development process uses the Codeigniter framework based on PHP and MySQL. The result of this development is a web-based asset management information system that is used to optimize asset tracking which is implemented at ITS NU Pekalongan.

A sustainable enterprise content management technologies use framework supporting agile business processes

ABSTRACT Organisations invest in a considerable number of resources towards implementing Enterprise Content Management Systems (ECMS), expecting productive outcomes from the ECMS utilisation. A well-designed ECMS is impressive and deserves admiration, but to the organisations the ECMS limited value is often a major highlight. This motivates this study to understand how sustainable investment in Enterprise Content Management (ECM) technologies could support organisational Agile Business Processes (ABP). In studying how different organisation types utilise ECMS, the research employs a cross-sectional multiple-case studies approach with participation of seven large-scaled organisations. An investigation and an exploration into how these organisations interacted with ECMS are pivotal to the research. Based on the qualitative data analysis, this study proposes a sustainable ECMS-use framework that explains how ABP could benefit from it. Essentially, the framework enlightens researchers and practitioners to leverage ECM technologies for different work practices supporting ABP and organisational structures.

Operational Improvement in Infrastructure Department Contract Service Performance in Coal Mining Company

Infrastructure is defined as the physical facilities that provide the primary support for carrying out an organizational business process. Infrastructure includes all technical aspects and facilities required to keep an organization's operations or business processes running smoothly. Infrastructure facilities are considered to all facilities related to an office building, road, water treatment plant, water distribution, airport, building and office, drainage, reservoir, bunding, retaining wall, bridge, sewerage treatment plant, power distribution, power plant, telecommunication, fuel facilities, fuel distribution, housing, port and jetty, and other facilities that support the operational activities of an organization's business process. PT. Kaltim Prima Coal considers the service level in maintenance activities that are related to the compliance performance in quality service, lead time, and work completion performance. These are some of the performance indicators used to measure the Infrastructure Department's agreement for contract maintenance. An operational strategy improvement in infrastructure department contract service maintenance is expected to improve the service level, shorten the lead time and increase customer satisfaction in order to meet the performance indicators. Six-Sigma – DMAIC (Define-Measure-Analyze-Improve-Control) approach is implemented to overcome the service level compliance problem in infrastructure operational maintenance service. Six Sigma has proven to be effective in reducing quality defects, eliminating variation, and significantly increasing the organization performance. The major issue will be investigated using fish bone analysis to determine the root cause and optimize the operational maintenance activities and increase the service level performance from 84 percent average to 100 percent.

Detecting temporal workarounds in business processes – A deep-learning-based method for analysing event log data

ABSTRACT Business process management distinguishes the actual “as-is” and a prescribed “to-be” state of a process. In practice, many different causes trigger a process’s drifting away from its to-be state. For instance, employees may “workaround” the proposed systems to increase their effectiveness or efficiency in day-to-day work. So far, ethnography or critical incident techniques are used to identify how and why workarounds emerge. We design a deep-learning-based method that helps detect different workaround types in event logs. Our method tracks indications of potential workarounds in the early stages of their emergence among deviating behaviour. Our evaluation based on four real-life event logs reveals that our method performs well and works best for business processes with fewer variations and a higher number of different activities. The proposed method is one of the first information technology artefacts to bridge the boundaries between the complementing research disciplines of organisational routines and business processes management.