Organizational Satisfaction Research Articles

The Investigation of Effects of Job Satisfaction on Performance Among Academicians Using Herzberg’s Theory

Today, many organizations are looking to increase the performance of their employees to maximize the benefits and profitability of their organization. One way to achieve this great goal is to keep employees satisfied because satisfied employees have enough motivation to do organizational work effectively and productively. It is no gain in saying that satisfied employees tend to be more committed, creative, and productive in their organizations. Recent empirical studies also indicate a direct correlation between job satisfaction and employee performance in organizations. The main objective of this research is to investigate the effects of job satisfaction on the performance of academic employees. Also, this analyzes the important elements of Herzberg's two-factor theory, including hygiene factor and motivational factor on job performance of academic level in Afghanistan. The result of this research will not only show how successful policies of the government in higher education have been but also indicates the important factors that policymakers should take into account for plans of the government.

The effect of e-Servqual and public service on community satisfaction: An empirical study in government organization

The purpose of this study is to analyze the relationship between public service and community satisfaction as well as the relationship between e-service quality and community satisfaction in government organizations. The study uses quantitative descriptive research. In addition, the study also collects data to test hypotheses or to answer questions related to the variables to be studied. The study uses a data collection technique questionnaire method which is given to respondents whose contents are in the form of written statements related to the research object, namely public services, e-service quality and community satisfaction. The population studied in this study is the community. The number of samples in this study is 470 people. The study uses a purposive sampling technique. Purposive sampling is a sampling technique with considerations that meet the criteria. The criteria are people who have downloaded and used internet-based service applications provided by the Government. Variable measurement is based on a Likert scale. Each respondent's answer choices are given a score of values arranged in stages based on a Likert Scale arranged as follows: Strongly agree (5), agree (4), Neutral (3), disagree (2) and strongly disagree (1). The data analysis technique in this study uses the Structural Equation Modeling (SEM) analysis tool from the IBM SPSS AMOS 26 statistical software package in the model and hypothesis testing. The stages of structural equation modeling and analysis are divided into seven steps, namely: (1) theoretical model development, (2) compiling a path diagram, (3) converting a path diagram into a structural equation, (4) choosing an input matrix for data analysis, (5) assessing the identification of the model, (6) evaluating the estimation of the model, (7) interpretation of the model. Based on the results of the analysis, the results show that there is a significant positive effect of public service on community satisfaction in government organizations, and there is a significant positive effect of e-service quality on people's satisfaction in government organizations. Government leaders should pay attention to the factors that are considered to influence community satisfaction. Such as paying attention to service procedures for the community, improving procedures for service, including during the process of complaints, criticism and suggestions from the community, then paying attention to the time the service process is carried out, since efficiency in solving community problems also contributes to the comfort or satisfaction felt by the community.

The impact of human resource management and educational innovation on employees' organizational commitment: A case study at Saigon International University, Vietnam

Higher education in Vietnam is in a period of autonomy, self-responsibility in all aspects, and human resource management (HRM) to increase commitment to employees' organizations in the context of educational innovation. This has been receiving the attention of the whole community. The results showed that HRM (including attracting, training and developing, maintaining humSan resources) and educational innovation (including decentralization, socialization of education, integration) have a positive influence on both organizational satisfaction and organizational commitment. Satisfaction also has a positive influence on employees' organizational commitment. This result sets the stage for proposing some governance implications to the leadership of Saigon International University (SIU), Vietnam.

Digital healthcare in Europe and efficient patient care: role of analytics

Big data analytics is beneficial for small businesses but using BDA to leverage profitability is a vital issue confronting practitioners. Although earlier research has examined the result that BDA has on business development, there is an absence of study, that explains the entire intricacy of BDA implementations. Analysis of exactly how and under what conditions BDA attain organizational performance from a holistic view is deficient in the present literature. To lengthen the theoretical view from the conventional views on the configuration idea, we have developed a conceptual look of BDA achievement, that seeks to examine how BDA includes speak with complementary organizational power as well as organizational capabilities in all configuration therapies, bringing about better quality of therapy in healthcare organizations. To assess this specific device, we have fuzzy ready qualitative family member analysis to evaluate multi supply specifics acquired from a survey, and also sources maintained by the Centre for Medicare and Medicaid Services. Our results suggest that BDA, when provided on your own, is not adequate to get the end result, but is a synergy effect wherein BDA characteristics, analytical personnel's capabilities coupled with organizational power and useful functionality, could increase readmission costs as well as patient satisfaction in healthcare organizations.

The role of organizational culture and talent management on employee satisfaction and commitment in Kuwaiti public sector organizations

Objectives: Literature suggests the importance of research on organizational culture and talent management in terms of ensuring the satisfaction and commitment of the talented employees. This paper proposed and tested a conceptual model, that explains relationships among the organization culture, talent management, and resultant satisfaction and commitment of talented employees. Method: A survey of 352 public sector employees in Kuwait, was conducted and the data was analyzed through partial least squire method. Results: The results showed strong relationships among organization culture, talent management, and consequent satisfaction and commitment of the talented employees. The talent management, however, had higher impact on employees’ satisfaction compared to its impact on the employees’ commitment. Conclusion: These finding broaden the theory and policy related to establishing higher performing human capital systems by establishing the right co-existence of culture, talent, and employees’ satisfaction and commitment.

Total quality management tools and techniques for improving service quality and client satisfaction in the healthcare environment: A qualitative systematic review

This study aims to analyse the total quality management tools for improving service quality and client satisfaction in healthcare settings through a systematic qualitative review. Data was collected through the web of sciences (WOS), Scopus, EBSCO, PubMed, and Medline. Initially, we found 573 articles from all the sources, but after eliminating the non-relevant articles, only 24 usable articles were finalized. Furthermore, 12 articles were purely related to TQM, service quality, and client satisfaction. This study concludes that TQM practices and tools improve service quality and client satisfaction in healthcare organizations. This study provides excellent managerial and practical insights. Managers should implement the TQM tools to improve service quality and client satisfaction. This way, customer satisfaction is enhanced, and patient satisfaction is improved, leading to high operational and overall performance. This study also reveals a need for further studies to clarify the role of TQM tools on service quality and patient satisfaction.

Does authentic leadership promote higher job satisfaction in public versus private organizations? Exploring the role of vigor and engagement

BackgroundSeveral studies have suggested that leaders showing high levels of authentic leadership increase workers' overall job satisfaction, which is composed of different aspects with some distinctions among them. Furthermore, the implication of affective and motivational variables, such as vigor and engagement at work, respectively, have not been jointly considered for analysing the differences and similarities between public and private organizations. Thus, this study aims to analyze whether vigor at work and engagement at work play a mediating role between authentic leadership and different aspects of job satisfaction, considering both public and private organizations, to propose a trans-organizational model. MethodIn this cross-sectional and cross-sectoral study, 1029 workers in private (n = 619) and public (n = 410) organizations from Spain participated completing a questionnaire. ResultsStructural equation modelling was used to perform a multigroup mediation analysis (public versus private organizations) in which the invariance between groups was previously explored. The model showed a good fit to the data in which authentic leadership affected the dimensions of job satisfaction both directly and indirectly (through vigor at work and engagement). However, authentic leadership had a greater positive effect on vigor at work for private organizations; whereas work engagement was not significantly related to the job satisfaction dimension related to legal aspects for public organizations. ConclusionThe vigor at work and work engagement were important variables to explain the authentic leadership-job satisfaction relationship in both private and public organizations. Nevertheless, the relationship between work engagement and the dimensions of job satisfaction was different for both organizations.

Organizational justice perception and job satisfaction of professors

Organizational justice perception and job satisfaction of professors

The Mediating Role of Customer Satisfaction Between Service Quality and Customer Loyalty: A Study in Commercial Sport Organizations

This study aimed to examine the relationship between service quality, customer satisfaction and customer loyalty in sports organizations. The sample of the study consisted of the customers of commercial sports organizations (fitness centers, health & sports centers and gyms) in a big city in eastern Turkey (n=409). Three scales were used as data collection tools in the study: The QSport-14 developed by Yildiz and Kara (2012), the customer satisfaction scale developed by Cronin, Brady, and Hult (2000), the customer loyalty scale developed by Zeithaml, Berry, and Parasuraman (1996). The data were analyzed with the structural equation model. SPSS and Smart PLS statistical programs were used in the analysis of the data. First of all, the scales were subjected to measurement model analysis. At the measurement model stage, the validity and reliability analyzes of the scales were made. Then, structural model analysis was applied. In the structural model stage, the estimation evaluations of the model were made. Structural equation modeling was applied to test the hypotheses. The results of the analysis showed that service quality had a significant and positive effect on customer loyalty (β=0.898; p<0.001), and customer satisfaction had a significant and positive effect on customer loyalty (β=0.848; p<0.001). Another analysis result indicated that customer satisfaction had a full mediation effect between service quality and customer loyalty (β=0.761; p<0.001).

Effect of technostress on Psychological well-being of post-graduate students: A perspective and correlational study of Higher Education Management

Progression in Information and Communications Technology (ICT) has changed individuals in innumerable ways. Utilization of innovation can upgrade work environment proficiency, usefulness, and adaptability. However, innovative tools can adversely affect an individual's physiological, Psychological, as well as organizational satisfaction and have likewise prompted higher technostress among technology users. The study aims at examining the association of techno-stressors with the Psychological well-being of postgraduate learners. Using a quantitative research approach, data were collected through an adapted survey questionnaire tool, from 564 postgraduate learners enrolled in MS (Computer Science, Mathematics) and M.Phil. (Education) programs at a private sector University. To analyze the data, a correlation test was run using SPSS 27.0 version. Moreover, the findings revealed that there is a weak association between techno-stressors and the Psychological well-being of learners. Among the five intertwined techno-stressors, techno-insecurity has a moderate effect on the Psychological well-being of learners. Whereas, both male and female respondents were aware of the characteristics of technology and errands. Finally, in instructive settings, the most apparent well-being research initiatives have been taken by the Organization of Economic Cooperation and Development (OCED). However, even in these programs the examination has been done in tertiary settings and is restricted to 15years learners. This study contributes to bridging this gap. Alongside this, the current assemblage of writing adds to the field of literature in the context of Sindh, Pakistan.

Hubungan Kualitas Layanan Dan Citra Rumah Sakit Terhadap Kepuasan Pasien BPJS Rawat Jalan RSUD Budhi Asih Tahun 2022

Introduction: According to the survey on the satisfaction of respondents and health organizations that have been carried out by the BPJS, Myriad Research Committed in 2018 with a total of 17,280 public respondents, 81% said they are satisfied with BPJS outpatient health services. It's still below the government's target for public satisfaction, which is 95%. This suggests the service given by the BPJS is not optimal.1 In improving the quality of health care, Budhi Asih Hospital has applied the quality of services to achieve the goals of service performance and to achieve service satisfaction. They include client satisfaction in outpatient care and improved hospital image. Satisfied patients benefit hospitals, including reusing services given in the future when they need them again and can encourage others to use the service. On the other hand, dissatisfaction with patients will also make it difficult for hospitals to compete. If the impact is not overcome immediately, the hospital's stability will be affected. Disappointed customers don't just go, but tell others about the bad services they receive. Thus, good health care will bring the patient back into use and even encourage others to use it again. The purpose of this study was to determine the relationship of service quality based on the variables of physical evidence, reliability, responsiveness, assurance, empathy, and hospital image to the satisfaction of outpatient BPJS patients at Budhi Asih Hospital in 2022. Methods: This research method uses a descriptive-analytic research method with a cross-sectional approach. The population in this study is 584 respondents. It used the slovin method to obtain a sample of 86 respondents. Data analysis uses univariate and bivariate analysis with a Chi-Square research test. Results: Based on the results of the study, it is known that there is a relationship between service quality from physical evidence (p = 0,002); reliability (p = 0,000); responsiveness (p = 0,000); assurance (p = 0,000); empathy (p = 0,000); and hospital image (p = 0,000) on patient satisfaction. There are significant relationships between service quality and hospital image toward patient satisfaction at Budhi Asih Hospital in 2022. Discussion: It is hoped that the results of this study can be input so that the management of Budhi Asih Hospital can evaluate the service quality and image of the hospital so that it can increase patient satisfaction.

The Mediating Role of Burnout Syndrome in Toxic Leadership and Job Satisfaction in Organizations

AbstractToday, leaders who contribute positively to businesses, as well as leaders who contribute negatively to businesses are increasing day by day. This study was conducted to investigate the mediating effect of burnout syndrome (BS) on toxic leadership (TL) and job satisfaction (JS) in businesses. The results of the SEM analysis, using a sample of 412 participants working in public hospitals in the Marmara region of Turkey in İstanbul, show that toxic leadership (TL) has negative effects on burnout syndrome (BS) and job satisfaction (JS). Although there are studies investigating the direct effect of toxic leadership on job satisfaction, there are limited data testing the burnout syndrome subcomponents on the effect of toxic leadership on job satisfaction. This research is critical in showing the mediating role of personal achievement burnout (PRS_Scc) dimension in the effect of toxic leadership (TL) on job satisfaction (JS) sub-components.

Managing Customer Satisfaction and Customer Loyalty in Organizations

Companies require managing customer satisfaction and loyalty to achieve growth. The objective of the study is to analyze how companies manage customer satisfaction and loyalty. The methodology adopted is a conceptual analysis of the various aspects of management of customer satisfaction and loyalty in companies. Companies require appreciating the importance of product and service qualities as drivers of customer satisfaction. They should keep track of customer satisfaction levels through effective measures. They require building customer loyalty through various strategies viz. close interactions with customers and development of loyalty programs and brand communities. They should adopt effective initiatives for managing customer satisfaction and loyalty. Academics may suggest better practices for managing and measuring customer satisfaction and loyalty. Practicing managers may adopt the best practices which will enable them to have effective management of customer satisfaction and loyalty and effective measures of customer satisfaction levels and achieve business excellence.

Удовлетворенность сотрудников социальных служб работой в период организационных изменений

The article presents the results of a comprehensive study of “Social Support Department” and “Employment Center”, implemented by the order of the Ministry of Labor and Social Protection of Saratov region. The theoretical framework fixes the key authors for this topic and marks the main approaches to understanding satisfaction. The complexity of this phenomenon is noted, which generates a variety of interpretations in both foreign and domestic research tradition. The author’s questionnaire of satisfaction factors is used, among which the main attention is paid to the system of material and non-material motivation, working conditions (material and technical support, convenience of an individual workplace), work and rest regime (work schedule, availability of overwork), subjective perception of work activity as significant and interesting. The data are disaggregated by division and category (managerial staff, rank-and-file specialists). Separately, the emphasis is placed on the changes that have occurred in the work of social services employees in connection with the COVID-19 pandemic and their impact on staff satisfaction. It has been observed that, despite the rising status of the social profession during the pandemic, financial incentives continue to lag behind the workload, inevitably affecting employee satisfaction in social care organizations.

Transformational leadership, job enrichment and recognition as predictors of job satisfaction in non-profit organizations

PurposeThis study aims to examine the influences of transformational leadership, job enrichment and recognition on employee job satisfaction in non-profit organizations.Design/methodology/approachAn empirical study was conducted on employees working in United Malays National Organization (UMNO). Data was collected from 226 employees via self-administered questionnaires. The convenience sampling method was applied for participant selection, and data was analysed using Pearson’s correlation and multiple regression analysis via statistical package for the social sciences.FindingsJob enrichment, transformational leadership and recognition were all found to have significant and positive relationships with job satisfaction.Practical implicationsThe findings imply that job satisfaction will improve if managers are motivated to promote job enrichment, transformational leadership and employee recognition programs. These steps will augment the organization’s effort to design and implement the best strategies for enhancing employees’ job satisfaction.Originality/valueThis study elaborates on transformational leadership, job enrichment and recognition in relation to job satisfaction. The insights it provides are novel due to the lack of research on the combination of these attributes. The study’s model was tested on UMNO, a non-profit organization in Malaysia that plays a significant role in Malaysian politics. Hence, this study provides a valuable addition to the literature on Malaysia. The study’s model was supported by transformational leadership theory and social exchange theory, making it another significant contribution to the body of literature.

Not too narrow, not too broad: Linking span of control, leadership behavior, and employee job satisfaction in public organizations

AbstractHow does organizational structure shape the role of leadership? Research emphasizes the negative implications of broad spans of control, but theory and empirical research about the span of control and leadership are sparse. We develop theoretical arguments about the span of control and transformational, transactional, and distributed leadership and argue that employees in units with medium‐sized spans of control observe more leadership and have higher job satisfaction. Furthermore, that span of control can affect leadership behaviors differently. The arguments are tested on multilevel survey data from 393 nursing managers and 1699 nurses in Danish hospitals. We find that employees experience more leadership behavior and higher job satisfaction under medium spans of control compared to narrow and broad spans of control. Consequently, span of control should still be considered an important aspect of organizational design when active leadership behavior and high employee job satisfaction are warranted.

Is Silence Golden? The Influence of Employee Silence on the Transactional Leadership and Job Satisfaction Relationship

The literature has shown that a positive relationship between transactional leadership and job satisfaction in private and public organizations exist. This relationship is critical for sustained organizational performance; however, this relationship can be challenged by the existence of employee silence in the organizational setting. Based on self-determination theory, this study measured the impact of transactional leadership on job satisfaction as well as the part of employee silence in the leadership–satisfaction relationship in a public organizational setting. The study sample consisted of employees working at the Ministry of Justice in Jordon, and 450 questionnaires were applied with 357 useable questionnaires being returned. The data were tested through confirmatory factor analysis, correlation and regression analyses, and structural equation modeling. The results showed a strong positive relationship between transactional leadership and job satisfaction, though employee silence as a mediator indicated reduced job satisfaction. The importance of public organization leaders being more mindful towards the employee silence phenomenon and how it can be detrimental in the transactional leadership–job satisfaction relationship was highlighted.

The structural relationship between job satisfaction and organizational commitment of beauty industry employees.

Based on the analysis results that can further enhance organizational satisfaction and response to changes in the employment environment of cosmetic employees and workers through organizational commitment and turnover intention of cosmetic. This research paper empirically analyzed changes in employment environment due to coronavirus disease-19 (COVID-19) pandemic and 4th industrial revolution and the effect of employees and job satisfaction on turnover intention in the cosmetic industry, and sought measures necessary for conflict management in industrial sites. A self-report questionnaire was conducted on 508 cosmetic implementers. Statistical processing of the data collected by the data analysis method was analyzed using the Statistical Package for Social Science (SPSS) WIN23.0 statistical package program through data coding and data organizing process. Changes in the employment environment were found to have a significant effect on job satisfaction (t=-11.728, p < 0.05). Changes in the employment environment were found to have a significant effect on organizational commitment, which is a dependent variable (t=-9.476, p < 0.05). Changes in the employment environment and job satisfaction were found to have a significant effect on organizational commitment, and this regression model was found to be statistically significant (F=67.703, p < 0.05). Job satisfaction showed a significant positive (+) effect on organizational commitment rather than the employment environment (t=6.235, p < 0.05). As a result, it was found that the organizational commitment and job satisfaction of cosmetic employees and workers affected their turnover intentions due to changes in the employment environment due to the 4th industrial revolution and the COVID-19 pandemic. This study focused on the relationship between employment environment changes in the cosmetic industry due to the recent 4th industrial revolution and the COVID-19 pandemic, and the effects of job satisfaction and organizational commitment of cosmetic employees on turnover intention. Based on the results of the analysis that can further increase the organizational commitment and search for job satisfaction of cosmetic employers and workers, we intend to establish the identity of cosmetic industry organizations nationwide and raise community awareness. This study will help the development and growth of the cosmetic industry by providing basic data that can be reborn as a better cosmetic service organization.

국영교정기관과 민영교정기관의 조직만족도 비교연구

This study is to empirically determine whether there is a difference accordingly by verifying the effect on satisfaction of national correctional oraganization and private correctional organization. To this end, organizational factors such as sense of mission are used as independent variables in this study and I tested the influencing factors of organizational factors on organizational satisfaction through multiple regression analysis throughout a research model with demographic and sociological characteristics of two oraganization staffs as control variables and organizational satisfaction as dependent variables study result have shown that role conflict had a negative effect on organizational satisfaction in two oraganization that national correctional oraganization value a sense of mission compared to other factors and communication is more important than a sense of mission in private correctional organization. Therefore, considering that this study has limitations in that there are differences in bureaucratic sociological perspectives and representation of samples, I suggested the need for an organizational plan of motivational strategy mission-building and communication activation and production-oriented organizational management plan strategies to minimize role conflict conforming to the characteristics of both organizations, etc as an implication

The Stress-Induced Impact of COVID-19 on Tourism and Hospitality Service Employees

This research examines how COVID-19 induced stress affects organizational trust, job satisfaction, self-esteem, and commitment in tourism and hospitality organizations in Ulaanbaatar, the capital city of Mongolia. A total of 140 tourism affiliated employees in Ulaanbaatar participated in a paper-based questionnaire. Using linear regression analysis, the proposed conceptual model reveals that the employees working in the tourism and hospitality industries were stressed during the COVID-19 pandemic. However, COVID-19-induced stress is not negatively related to organizational trust, job satisfaction, and self-esteem. The findings suggest that organizational trust, job satisfaction, and self-esteem positively affect organizational commitment. The study has significant implications for tourism and hospitality organizations to determine challenges for the workforce after the COVID-19 pandemic. Relevant recommendations are suggested to effectively manage them during the unprecedented COVID-19 pandemic.