The Stress-Induced Impact of COVID-19 on Tourism and Hospitality Service Employees

Abstract

This research examines how COVID-19 induced stress affects organizational trust, job satisfaction, self-esteem, and commitment in tourism and hospitality organizations in Ulaanbaatar, the capital city of Mongolia. A total of 140 tourism affiliated employees in Ulaanbaatar participated in a paper-based questionnaire. Using linear regression analysis, the proposed conceptual model reveals that the employees working in the tourism and hospitality industries were stressed during the COVID-19 pandemic. However, COVID-19-induced stress is not negatively related to organizational trust, job satisfaction, and self-esteem. The findings suggest that organizational trust, job satisfaction, and self-esteem positively affect organizational commitment. The study has significant implications for tourism and hospitality organizations to determine challenges for the workforce after the COVID-19 pandemic. Relevant recommendations are suggested to effectively manage them during the unprecedented COVID-19 pandemic.