Role Of Organizational Citizenship Behavior Research Articles

Role of Organizational Citizenship Behavior in Mediating The Relationship Between Job Involment and Job Performance

Research that aims to study examined the direct and indirect effect of job involvement on job performance through organizational citizenship behavior. This study was designed as an explanator research which aims to provide an explanation of the causal relationship between variables through hypothesis testing and aims to obtain appropriate testing in drawing causal conclusions. The sample of this study was 65 responden Fajar Printing employees using the saturated sample technique. This study uses analysis technique the PLS (Partial Least Squares regression) with the SmartPLS version 3.0 program to find that job involvement has no significant direct effect on job performance. Meanwhile, indirectly, job involvement has an effect on job performance through organizational citizenship behavior. This shows that organizational citizenship behavior is able to bridge the influence of job involvement on job performance, which can be interpreted that job involvement can have a good effect on job performance when accompanied by organizational citizenship behavior owned by company employees. The results of this study are expected to add new knowledge that will enrich the theory of human resource management, especially those related to job performance. In addition, it is hoped that these findings will help future research in paying attention to factors that can affect job performance

Impact of Career Salience on Employees Job Involvement, Analyzing the Moderating Role of Organization Citizenship Behavior

The current study identifies the factor that affecting the organization citizenship behavior and its employee’s job involvement. The study gives significance value to the literature that it provides compete discussion and information on organization citizenship behavior and its antecedents and consequences. The purpose of the study is to find out the impact of career salience on employees job involvement, analyzing the moderating role of organization citizenship behavior. Questionnaire method is used for data collection. Researcher collects the data from middle and lower level of employees on different organization. The total 44 questions asked from the middle and lower level of employees in Rawalpindi Islamabad Pakistan. The total data was collected through questionnaire from sample of 250 individuals and total 240 of respondent data was used for analysis. The result of this study indicated that there are significance relationship between independent and dependent variables and moderation was checked through (Baron & Kenny, 1986) condition. To test the reliability of the items cronbach’s alpha was used and testing the hypothesis of the study regression analysis was used. Further result show that the career salience, employees job involvement mediating effect of organization citizenship behavior.

Implicit followership theories and resistance to leaders’ unethical requests: the mediating role of organizational citizenship behavior

PurposeThis study aims to adopt a follower-centric approach in leadership and ethics research by investigating the impact of implicit followership theories (IFTs) on followers’ constructive resistance to leaders’ unethical requests. Specifically, it analyzes the mediating role of organizational citizenship behavior in the relationship between IFTs and constructive resistance. Indeed, this study aims to examine whether followers with more positive beliefs about the characteristics that a follower should have IFTs are more likely to resist unethical leadership and whether this relationship is mediated by organizational citizenship behavior as volunteering acts that exceed the formal job requirements.Design/methodology/approachThe proposed hypotheses were tested using survey data from 273 employees working in a steel manufacturer company in Iran. The variance-based structural equation modeling technique was used to analyze data.FindingsThe results show that followership antiprototype negatively affects both follower’s constructive resistance and organizational citizenship behavior. Furthermore, organizational citizenship behavior mediates the relationship between IFTs and follower’s constructive resistance. Also, both followership prototype and organizational citizenship behavior have a positive effect on follower’s constructive resistance.Originality/valueContrary to the dominant leader-centric approach in leadership and organizational ethics research, few studies have examined the role of followers and their characteristics. The results of this study provide important insights into the role of followers in resistance against the leader’s unethical request.

Organizational identification and knowledge sharing behavior: Mediating role of organizational citizenship behavior and moderating role of collectivism and leader–member exchange

AbstractThis study aims at testing an empirical model that investigates the relationship between organizational identification (OI) and knowledge sharing behavior (KSB). Drawing on social identity theory and social exchange theory, this study examines the mediating role of organizational citizenship behavior (OCB) in the relationship between OI and KSB. We also examined how collectivism and leader–member exchange (LMX) moderated the OI and KSB relationship. Data of the study consisted of self‐reported responses of employees (N = 497) of leading Pakistani banks. The hypothesized model was tested, using PROCESS macros by Hayes. The results indicated OI as a significant predictor of KSB and OCB fully mediated this relationship. Moderating role of collectivism turned out to be insignificant in the relationship between OI and KSB. However, the results confirmed the moderating role of LMX in the OCB and KSB linkage. Theoretical and managerial implications of the study along with limitations and directions for future research are also discussed.

Employee Well Being and Work Life Balance as a Function of Job Satisfaction: The Moderating Role of Organisational Citizenship Behaviour

Purpose The goal of this study is to investigate that how Employee Well-Being and Work-Life Balance affected Job Satisfaction in healthcare centers with the moderating role of Organizational Citizenship Behavior.
 Design/Methodology/Approach: Research was carried out in a quantitative approach. The healthcare centers of Multan region were chosen at random. Using a convenient sampling strategy, a questionnaire was created to collect data from different healthcare centers situated in Multan region. The Cronbach’s Alpha and Discriminant Validity were used to assess the questionnaire's reliability in the pilot phase. Descriptive and inferential statistical techniques (using Smart PLS) were used to assess quantitative data.
 Findings: Employee Well-being and Job satisfaction have a positive relationship, whereas Work-Life Balance and Job satisfaction have a negative relationship, according to the results of this study. Organizational Citizenship Behavior (OCB) moderates Employee Well-being and Work Life Balance to Job satisfaction. Employee Well-Being is one of the major strengths for employee productivity, according to the findings of this research. When professionals practice Organizational Citizenship Behavior, employees' job satisfaction begins to rise in healthcare centers.
 Implications/Originality/Value: This study was a complete report on Multan's healthcare centers that will be highly beneficial and instructive for policymakers and administration staff of healthcare centers for employee’s development, and for researchers in the Multan region to alter programs and policies according to the requirement for achieving goals

The Role of Organizational Citizenship Behavior and Gender between Job Satisfaction and Task Performance.

Job satisfaction (JS) is an indicator of individual psychosocial health. Consistent evidence showed that voluntary extra-role behavior in organizations, namely organizational citizenship behavior (OCB), can also contribute to individual psychological health. JS has been found to positively influence employees’ OCB, and both JS and OCB have been found to predict employees’ task performance (TP). The purpose of this study was to investigate whether employees’ OCB mediates the relationship of JS with TP, taking into consideration gender as a potential moderator, and other sociodemographic and work-related characteristics as confounding variables. A total of 518 employees, 54.6% women, aged 19–66 years with a mean age of about 36 years, completed measures of JS, OCB, and TP. Results showed a partial mediation of OCB in the JS-TP relationship, which was invariant across gender. A potential practical implication of findings is that human resource managers and practitioners might ultimately benefit male and female employees’ well-being as well as the organizations’ productivity by developing targeted individual- and group-level trainings and interventions to enhance JS and OCB.

Hubungan Antara Komitmen Organisasi Dan Kepuasan Kerja Dengan Organizational Citizenship Behavior (OCB) Pada Perawat di Rumah Sakit Umum Wisma Rini Pringsewu

In the hospital industry, the performance of nurses is very important in the success in the hospital. It is necessary for the workforce to be able to work optimally and the role of Organizational Citizenship Behavior (OCB). OCB is a behavior of an employee that is not formally regulated and can improve the performance of the organization. Some of the factors that affect OCB are organizational commitment and job satisfaction. Therefore, this study aims to find out the relationship of organizational commitment and job satisfaction with OCB. Data collection in this study used OCB scale, organizational commitment, and job satisfaction. Sampling using total sampling, with a sample number of 100 nurses at the public hospital Wisma Rini Pringsewu. Data analysis using multiple linear regression analysis with the help of SPSS 22.0 for windows. The results showed that Deviation From Linearity between OCB and Organizational Commitment of 0.707 and between OCB and Job Satisfaction of 0.602, where the value of each variable is p>0.05s so that it indicates there is a linear relationship, and can be continued with hypothetical tests. It is known that the first hypothesis is that the relationship between organizational commitment and job satisfaction is positively correlated with ocb variables with the significance of p<0.01 and p<0.05 received. The conclusion is that there is a relationship between organizational commitment and job satisfaction with Organizational Citizenship Behavior (OCB)

Role of HRIS and Knowledge Sharing Behaviour towards Innovation Capability: Moderating role of Organizational Citizenship Behaviour

The objective of the study was to examine the impact of HRIS usage and knowledge sharing behaviour on the innovation capability of banking sector employees. The study also investigated the moderating role of organizational citizenship behaviour in the effect of HRIS usage and knowledge sharing behaviour on innovation capability. Resource-Based View and Organizational Citizenship Behaviour theories are applied in this research. This study is based on a quantitative approach for data collection and the data was examined using a correlational research design. The target population of this study is based on the employees of private banks of Karachi, Pakistan. The sample size was 187 responses which were analyzed using linear regression. The results showed that human resource information system usage has a positive and significant effect on employee’s innovation capacity. Similarly, knowledge-sharing behaviour was also found positive but had an insignificant effect on employee’s innovation capacity. The results also demonstrated that organizational citizenship behaviour has a positive and significant moderated effect on the relationship of human resource information systems and employee’s innovation capacity and in the relationship between knowledge-sharing behaviour and employee’s innovation capacity. This study provides a model to management leaders and practitioners who can look into employees’ creative capabilities and leverage them. The study suggests that certain actions need to be implemented by top management to foster a positive attitude towards employees' innovation capacity through proper HRIS usage and knowledge-sharing behaviour over the span of time. Lastly, implications and avenues for future research are also suggested at the end of the paper.

The Mediating Role of Organizational Citizenship Behavior on the Effect of Passion and Empowerment on Job Performance

Research aims: This research aims to analyze the mediating role of organizational citizenship behavior (OCB) on the effect of passion and empowerment on teachers' job performance.Design/Methodology/Approach: Respondents in this research were Muhammadiyah elementary school teachers in Ngampilan and Wirobrajan Districts. This research used nonprobability purposive judgment sampling with the number of respondents as many as 51 teachers. Statistical tests and data processing were then carried out utilizing the Partial least Square (SmartPLS) 3.0.Research findings: The research found that passion had a positive and significant effect on organizational citizenship behavior. This research also revealed that organizational citizenship behavior and empowerment positively and significantly affected job performance, while passion was significant toward job performance with partial mediation of organizational citizenship behavior.Theoretical Contribution/Originality: OCB serves as a mediating variable in this analysis, while in previous studies, these variables were not mediated by OCB.Practitioners/Policy Implications: As a result, the principal must enable teachers to be flexible in their teaching and learning activities. Teachers must also be active in voluntary activities outside of teaching and learning that can enhance their abilities and skills to improve their performance.Research Limitations/Implications: The study was only performed at Muhammadiyah elementary schools in Ngampilan and Wirobrajan Districts. Therefore, the collected data had a low degree of normality.

The Impact of Vision Leadership on Organizational Effectiveness: The Mediating Role of Organizational Citizenship Behavior

در دنیای متغیر و متلاطم امروزی جهت دستیابی به اثربخشی سازمانی، سبک‌های زیادی برای رهبری سازمان‌ها مطرح شده‌اند که تمامی آنها در سبکی به نام رهبری آینده‌نگر خلاصه شده‌اند که با تأکید بر چشم‌اندازها و فلسفهءوجودی سازمان اثربخشی سازمانی را بهبود می‌بخشد. البته فقط رهبری مناسب کافی نیست و به رفتارهای فرانقشی کارکنان نیاز است تا سازمان به اثربخشی شایسته دست یابد. هدف مقاله حاضر شناسایی تأثیر رهبری آینده‌نگر بر اثربخشی سازمانی با نقش میانجی رفتار شهروندی سازمانی است. این پژوهش ازنظر هدف کاربردی و ازلحاظ ماهیت توصیفی-پیمایشی است. جامعه آماری پژوهش شامل کارمندان سازمان جهاد کشاورزی استان گیلان به تعداد 385 نفر و نمونهء آماری پژوهش شامل 192نفر از این کارکنان است که با استفاده از فرمول کوکران محاسبه شده است. روش نمونه‌گیری نیز تصادفی ساده و بر اساس جدول اعداد تصادفی بوده است. در پژوهش حاضر، هم از مطالعات کتابخانه‌ای و هم از مطالعات میدانی برای جمع‌آوری داده‌ها و تحقق هدف پژوهش استفاده شد. داده‌ها از طریق پرسشنامه جمع‌آوری شد و به‌وسیله ضریب همبستگی پیرسون و مدل­یابی معادلات ساختاری (SEM) و با استفاده از نرم‌افزار SPSS 25 و LISREL 8.8 مورد تجزیه‌وتحلیل قرار گرفت. نتایج نشان داد که رهبری آینده‌نگر دارای اثر مثبت و معنی‌دار بر اثربخشی سازمانی و رفتار شهروندی سازمانی است. رفتار شهروندی سازمانی نیز دارای تأثیر مثبت و معنی‌دار بر اثربخشی سازمانی است. اثر غیرمستقیم رهبری آینده‌نگر بر اثربخشی سازمانی با میانجیگری رفتار شهروندی سازمانی نیز مورد تأیید قرار گرفت.

The Mediating Role of Organizational Citizenship Behavior and Voice Behavior in the Relationship Between Proactive Personality and Job Performance

This study aims to evaluate the mediating role of organizational citizenship behavior on the impact of proactive personality on job performance as well as the mediating impact of employee voice behavior on the effect of proactive personality on organizational citizenship behavior. The statistical population of this study included 447 private hospital employees. Data was analyzed by structural equation method using SPSS AMOS program. The mediation functions were calculated using a process macro. As a result of the study, it was discovered that proactive personality has a positive effect on job performance, with organizational citizenship actions acting as a mediating factor. In addition, it has been found that proactive personality has a positive effect on organizational citizenship behavior and in this relationship employee voice behavior has a mediating role.

The Impact of Psychological Climate and Self-Resilience on Employee Performance During the COVID-19 Pandemic: An Empirical Study in Indonesia

The study aims to investigate the impact of psychological climate, self-resilience, Organizational Citizenship Behaviour (OCB) and job stress on employee performance during Covid-19 pandemic. This paper also attempts to find out the mediating role of OCB and job stress in this context. A confirmatory survey was conducted on 316 employees of several institutions in Indonesia who worked from home during Covid-19 for a minimum period of 2 months. The research revealed that 1) PC has significant and positive influence on OCB and performance;2) Self resilience have positive and significant influence on performance;3) PC and self-resilience have a negative influence on job stress;4) there are insignificant relationship between self-resilience on OCB;OCB and job stress on performance;5) PC and self-resilience have no indirect influence on performance through OCB and job stress. The findings of this study reveal that organizations expected to have strategic approach in order to handle Covid-19 pandemic in different work patterns that are required to carry out routine office tasks from home, including handling stress as a fast adaptation for both employees and organizations that have a routine task from home.

Does workplace spirituality lead to raising employee performance? The role of citizenship behavior and emotional intelligence

PurposeFor businesses today, employee performance is most important. Therefore, this paper aims to the greater purpose of ‘ideal workplace’; focusing on determining the effect of workplace spirituality on employee performance because organizations tend to neglect employees’ spiritual and/or mental wellness but well-maintain the output. This paper also shines light on the mediating role of organizational citizenship behavior and the moderating nature of employee’s emotional intelligence.Design/methodology/approachThe study was conducted with a cross-sectional descriptive and analytical approach. Data were collected in two rounds. In total, 761 responses (416 offline and 345 online) were analyzed for all four hypotheses using statistical data package for social sciences and analysis of moments structure; imploring correlation, regression and mediation and moderation analysis.FindingsThe study found that workplace spirituality is indeed positively linked with employees’ performance. Organizational citizenship behavior is positively associated with workplace spirituality and employee performance. Mediation analysis indicated that organizational citizenship behavior significantly enhances the relationship of workplace spirituality and employee performance. Moderation analysis suggested that employee’s emotional intelligence significantly boosts employee performance.Originality/valueThis research offers deep and critical insights for curating future research and managerial practices, strengthening the concept of workplace spirituality as a promising area in the fields of human resource management and organizational psychology. The study uses a unique approach and provides exclusive findings regarding Indian service and manufacturing professionals.

Perceived organizational support and psychological empowerment on service performance mediated by organizational citizenship behavior Islamic perspective (OCBIP)

This study aims to determine and analyze the influence of perceived organizational support, psychological empowerment, and organizational citizenship behavior from an Islamic perspective to service performance, as well as the mediation role of organizational citizenship behavior from an Islamic perspective on the relationship between perceived organizational support and psychological empowerment on service performance. The population of this study is all employees of food processing industry companies in Yogyakarta with a number of samples of 112 respondents. Using the quantitative method and primary data from questionnaire distributions, the research model will be analyzed using Structural Equation Modeling (SEM) with AMOS software. The results of this study reveal that perceived organizational support has a positive and significant influence on service performance; psychological empowerment has a positive and significant influence on service performance; organizational citizenship behavior from an Islamic perspective has a positive and significant influence on service performance; organizational citizenship behavior from Islamic perspective mediates the relationship between perceived organizational support on service performance, and organizational citizenship behavior from Islamic perspective mediates the relationship between psychological empowerment on service performance.

How exploitative leadership influences on knowledge management processes: the moderating role of organisational citizenship behaviour

PurposeDrawing on knowledge-based view, social exchange theory and leader-member exchange, this study examines how exploitative leadership (EL) influences knowledge management (KM), its processes, and further investigates the moderating role of organisational citizenship behaviours (OCB) on the relationship between EL and KM.Design/methodology/approachUsing a quantitative approach, survey data were collected from 356 faculty members in Iraqi public universities, and the direct and moderating relationships were assessed through Hierarchical regression by PROCESS v.3.3 macros in SPSS.FindingsThe study found a significant negative impact of EL on KM, including its processes, especially on knowledge utilisation. The assessment also revealed that OCB has a significant moderating impact on EL, particularly its effect on knowledge creation.Practical implicationsThe empirical insights of the study are valuable and precious for policymakers, managers and academics in education sectors of developing countries, to enrich their managerial and scientific performance through addressing EL behaviours while considering the moderating effect of OCB.Originality/valueThe relevance of the study stems from the scarcity of research on EL, while studies on the negative behaviours of leaders as a predictor of KM process failures are significantly limited. Additionally, studies on the moderating impact of OCB on the linkage between EL and KM processes remain limited. This study is one of the earliest studies that investigate these inter-relationships amongst EL, OCB and KM processes.

Corporate Social Responsibility, Green Human Resources Management, and Sustainable Performance: Is Organizational Citizenship Behavior towards Environment the Missing Link?

The manufacturing sector is one of the major sources contributing towards economies as well as environmental pollution. Contributing to the theory of ability motivation opportunity theory, the aim of the current study was to investigate the mediating role of organizational citizenship behavior towards the environment on the relationship between green human resources management (green recruitment and selection, green training, green rewards, and green performance evaluation), corporate social responsibility, and sustainable performance (economic, social, and environmental performance). The quantitative survey research design was used in the current study and structured questionnaires were distributed for the collection of data. The cross-sectional data were collected from 150 firms. Sample of the study was consisted of HRM managers, directors. Total 200 questionnaires were distributed but 150 completed responses were received and analyzed. A structured questionnaire was used. For data analysis, smart partial least square structural equation modeling (PLS-SEM) was used. The measurement model and the structural model were developed and tested in the study. The measurement model aim was to investigate and establish reliabilities and validities of the instrument while to test hypotheses structural model was formulated/developed. Results revealed that the instrument was found reliable and valid; the instrument has met all standard criteria for average variance extracted, composite/construct reliability factor loadings, and alpha values. While structural models illustrated that all hypotheses are accepted. It is concluded from the results that organizational citizenship behavior towards the environment significantly mediated the relationship between corporate social responsibility and green human resource management practices. This implies that organizational citizenship behavior towards environment significantly effects sustainable performance. The originality of the current study lies in highlighting corporate social responsibility, green human resources management practices to enhance sustainable performance through organizational citizenship behavior towards environment.

The Role of Organizational Citizenship Behavior in Mediating the Relationship Between Organizational Culture and Job Satisfaction with Employee Performance

The Role of Organizational Citizenship Behavior in Mediating the Relationship Between Organizational Culture and Job Satisfaction with Employee Performance

Promoting knowledge workers’ task performance: A social exchange perspective

In this study we aimed to promote Chinese public sector development and reduce the difficulty of management and motivation of knowledge workers (k-workers) in the public sector. We investigated if servant leadership influences leader–member exchange (LMX) and if k- workers’ LMX influences their task performance, as well as examining the mediating role of organizational citizenship behavior (OCB). We collected questionnaires from 383 k-workers in 10 Chinese public sectors via a self-administered survey, and used partial least squares structural equation modeling for data analysis. Results show that servant leadership had a positive relationship with LMX, LMX was positively related to OCB and task performance, and OCB had a mediating effect in the LMX–task performance relationship. Our results have theoretical implications, and our practical suggestions for managing, motivating, and inspiring k-workers will help promote the organizational performance of the Chinese public sector.

Peran Organizational Citizenship Behavior (OCB), Transformational and Digital Leadership Terhadap Kinerja Melalui Mediasi Komitmen Organisasi Pada Family Business ( The Role of Organizational Citizenship Behavior (OCB), Transformational and Digital Leadership on Performance Through Mediation of Organizational Commitment in Family Business)

Peran Organizational Citizenship Behavior (OCB), Transformational and Digital Leadership Terhadap Kinerja Melalui Mediasi Komitmen Organisasi Pada Family Business ( The Role of Organizational Citizenship Behavior (OCB), Transformational and Digital Leadership on Performance Through Mediation of Organizational Commitment in Family Business)

The effect of team value diversity on team performance: The mediating role of relationship conflict and the moderating effects of organization citizenship behavior and leader-member exchange quality

This paper aims to investigate the mediating role of relationship conflict and moderating role of organization citizenship behavior and leader-member-exchange quality on the relationship between team value diversity and team performance. Data was collected from 263 employees of the telecom sector addressing the variables of value diversity, team performance, relationship conflict, OCB and LMX. Regression analysis found that team value diversity negatively affects team performance, and relationship conflict significantly mediates this relationship. It was also found that OCB and LMX significantly moderate the relationship, such that in the presence of these two, value diversity doesn’t affect team performance rather team performance is positive when these two are present. The findings of this research confirm that for effective management of team diversity in organizations, team leaders must also wisely manage relationship conflict.