Abstract
This study aims to determine and analyze the influence of perceived organizational support, psychological empowerment, and organizational citizenship behavior from an Islamic perspective to service performance, as well as the mediation role of organizational citizenship behavior from an Islamic perspective on the relationship between perceived organizational support and psychological empowerment on service performance. The population of this study is all employees of food processing industry companies in Yogyakarta with a number of samples of 112 respondents. Using the quantitative method and primary data from questionnaire distributions, the research model will be analyzed using Structural Equation Modeling (SEM) with AMOS software. The results of this study reveal that perceived organizational support has a positive and significant influence on service performance; psychological empowerment has a positive and significant influence on service performance; organizational citizenship behavior from an Islamic perspective has a positive and significant influence on service performance; organizational citizenship behavior from Islamic perspective mediates the relationship between perceived organizational support on service performance, and organizational citizenship behavior from Islamic perspective mediates the relationship between psychological empowerment on service performance.
Highlights
Business development in Indonesia shows rapid growth, one of which is a business engaged in the food processing industry
This study analyzes the relationship between perceived organizational support, psychological empowerment, and Organizational Citizenship Behavior from Islamic Perspective (OCBIP) in food processing industry companies in Yogyakarta
The analyses are all obtained from 112 employees in food processing industry companies who are the respondents of this study with the characteristics shown in Table 1 below: Table 1: Respondents’ Characteristics
Summary
Business development in Indonesia shows rapid growth, one of which is a business engaged in the food processing industry This can be seen from the increasing number of processed products with various forms and different trademarks. Employee service performance is a combination of effectiveness and efficiency when performing work tasks (Robbins & Judge, 2015). This means that employees who have service performance are employees who can complete the work assigned to them appropriately and carefully in terms of the time, energy, and company resources used, so that they can provide optimal results
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callMore From: International Journal of Research in Business and Social Science (2147- 4478)
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
