Role of Organizational Citizenship Behavior as a Mediating Variable on the Effect of Psychological Empowerment and Competence on Employee Performance

Abstract

The civil servant as a government resource plays an important role in providing services for the community. Implementation of public services needs professional, proactive, and competent personnel in endeavor to improve service quality to the community. It is a challenge for civil servants to perform well. Several factors may contribute to improving employee performance, i.e. psychological empowerment, competence, and organizational citizenship behavior. This study aims to analyze the effect of psychological empowerment and competence on employee performance and to determine the role of organizational citizenship behavior as a mediator of psychological empowerment and competence effect on employee performance. The respondent was all civil servants at the Regional Revenue Agency-Badung Regency-Bali Province-Indonesia, with a total sample of 155 by utilizing the saturated sampling method. The data was collected by a self-administered questionnaire and analyzed through Structural Equation Modeling -Partial Least Square (SEM-PLS) 32.9. The results show that psychological empowerment and competence has a positive and significant effect on employee performance; psychological empowerment and competence have a positive and significant effect on organizational citizenship behavior, and organizational citizenship behavior partially mediates the effect of psychological empowerment and competence on employee performance. These findings imply that psychological empowerment, employee competence, and organizational behavior are important factors that may be considered by the government in improving employee performance.