Online Payment System Research Articles

Factors affecting the acceptance of online tax filing and payment system by micro small medium enterprises in Vietnam

ABSTRACT The adoption of the online tax filing and payment system by enterprises offer several benefits such as less transaction costs, efficient public management, avoiding human errors, and eliminating repetitive hand tasks. This study analyses the factors affecting the adoption of the online tax filing and payment system by 437 micro, small, and medium enterprises in Ho Chi Minh City, Vietnam. The study employs an adoption model using technology acceptance model and information system success model with social influence. Structural equation modelling is used to evaluate the proposed research model. Results suggest that micro, small, and medium enterprises users perceived that a precise information quality, accessible system quality, and responsive service quality in the online filing and payment system important for their adoption to the system. Social influence does not affect their intention to adopt the online filing and payment system. Policy makers and information technology providers should regularly update precise information, be responsive assistant, provide an accessible system, and simplify the online filing and payment procedure to increase the adoption of the system. This study contributes to the existing body of knowledge in the context of online tax services used by business users by expanding the Technology Acceptance Model through incorporating external variables from the Information System Success Model and social influence.

Quality of service, tax outreach, and online payment systems: do they affect taxpayer compliance with land and building taxes (PBB) in the Regional Revenue Agency in the central region of Bandung City?

The study's objective was to examine how customer satisfaction, tax socialization, and online payment methods affected taxpayer compliance at Bapenda in Bandung City's Central Region. By distributing questionnaires based on the variables being measured, this study adopts a quantitative methodology. 100 taxpayers from Bandung City Bapenda's Central Region served as the study's sample. The SPSS 25.0 version is used to process the collected data. Additionally, descriptive analysis, the traditional assumption test, multiple linear regression analysis, and the coefficient of determination test were all used in the data analysis for this study. According to the study's findings, online payment methods, tax socialization, and service quality all have a favorable and considerable simultaneous impact on taxpayer compliance.

The Future of Finance: Fintech and Digital Transformation

The realm of financial technology, or fintech, has been increasingly gaining attention and interest as it pertains to the integration of technology in financial services. This paper endeavors to provide an overview of various facets of fintech, including its impact on online payments, Peer-to-Peer (P2P) lending, Robo-advice, and blockchain technology. One significant effect of fintech is observed in the area of online payments, where traditional banking methods are being substituted with more advanced online payment systems. Fintech has emerged as a promising solution to the challenge of convenient, secure, and fast payment transactions for goods and services. P2P lending, another fintech innovation, enables borrowers to obtain loans without having to go through traditional financial institutions. This process has been simplified and made more accessible through the use of fintech platforms that connect borrowers with lenders. The paper also addresses the use of Robo-advice in fintech, which utilizes algorithms and artificial intelligence to provide financial advice to clients. Robo-advice technology has increased accessibility to financial advice for a more extensive range of people, reducing the barriers that might have limited access to this type of financial service. Finally, this paper examines the importance of blockchain technology in fintech, with its potential to streamline processes and ensure security in financial transactions. The decentralized nature of blockchain technology offers a robust solution to financial security, ensuring that transactions are secure, transparent, and immutable. In conclusion, the essay underlines the transformative potential of fintech in the financial industry with its numerous innovations.

Analisis Sentimen E-Wallet Menggunakan Support Vector Machine Berbasis Particle Swarm Optimization

E-Wallet applications in Indonesia have started to be in demand since the Covid-19 pandemic. The object being analyzed is an e-wallet application that is widely used in Indonesia and can be downloaded on the Google Playstore. The applications analyzed are Dana, Ovo, PayPal Link Aja and Doku. The advantages of these five applications are that Dana is user friendly or easy to use, while using Ovo is superior in terms of benefits, and Doku is superior in terms of security, Link Aja tends to be perceived by consumers in a neutral condition between security and user convenience because it is an e-wallet. It is still considered new in Indonesia, and PayPal has become a successful online payment system in C2C field. The focus of this research is to compare the comments of the users of the five applications. The method used in this study is the Support Vector Machine (SVM) algorithm. To produce high accuracy it is optimized using the Particle Swarm Optimization (PSO) algorithm. This was taken based on previous studies which stated that SVM-PSO has the highest percentage of accuracy compared to other algorithms. The data used is a thousand (1000) per application. So, the total amount of data is five thousand (5000) data. The results of the research show that the Ovo e-wallet is superior because it has the most positive comments, namely 579 and 421 negative comments, while the lowest position is occupied by Link Aja which only has 579 positive comments and 421 negatuve comments. In the process of sentiment analysis, the accuracy percentage of the SVM-PSO algorithm was also obtained, which was 91.10% in the Link Aja application. This means that SVM-PSO is very suitable to be combined to get the highest accuracy

The Impact of Innovation Management on Customer Satisfaction in the advertising industry in the Kingdom of Bahrain

Customer satisfaction is one of the major challenges for all companies at any industry. Advertising industry is one of those who provide varies services to customers and looking forward to meeting their expectations. As the market in Bahrain has grown and the competition start to be real challenge for those printing and advertising companies, Advertising industry move to innovate and renew their services by reviewing the internal process and communicate with customer regularly to keep customers satisfied. This research aims to investigate on the impact of innovation management on customer satisfaction. The researcher analysed the data collected and analysed through SPSS version 21 to verify the prepared hypotheses of the research, using some different statistical methods, which showed the extent of the realization of the research hypotheses. The total sample size of this research was 300 registered customers of advertising industry in Bahrain. The results of this research have demonstrated the value of innovation management (Business process reengineering and Technology), as well as presenting the tie relation between innovation management and customer satisfaction in advertising industry. The research confirmed that there is positive association between innovation management and customer satisfaction in advertising industry. Both independent variables Technology and Reengineering of Business Process have shown a significant relation with the dependent variable Customer Satisfaction. The main recommendations to advertising industry from this research, the statistical analysis of the responders shows some claims that need by addressed in order to enhance and increase the level of customers’ satisfaction such enhancing the mobile application to give more flexibility to the customer to submit and track their orders and online payment system. Furthermore, it is highly recommended to establish a policy for discount in order to have more transparency with their client and this policy should be communicated to customers in order to increase the customer satisfaction.

Influencing Factors on the Adoption of Online Payment Systems among the Elderly and Middle Aged people

The continuous technological revolution has opened new business avenues and payment systems that most of the population have accepted, especially the younger generation. This study aims to explore and highlight the factors limiting the adoption of online payment systems among the elderly and middle-aged people. The study considers the influence of technological advancements and social media platforms on online payment adoption. Face-to-face interviews were used as the main tool for collecting data from 35 participants, out of which 22 reported using online payment systems. The data collected was analyzed using the Three Scheme Comparison Table. The results from study showed that online payment adoption among the elderly and middle-aged people is limited by various factors, including age, gender, occupation, area of residence, and income. The study also found that the majority of the participants who adopted online payment systems had a monthly income, which suggests that financial stability may be a key factor in the adoption of online payment systems. However, technological advancements, such as the increased availability of mobile phones and access to the internet, have positively influenced the adoption of online payment systems among the participants especially in urban areas.

PKM Pemberdayaan Kelompok Pengrajin Keripik Kalakai Sebagai Olahan Sayuran Lokal Berbasis Potensi Unggulan Daerah Lahan Basah

The Covid-19 pandemic paralyzed all walks of life including the Jaya Rezeki Family Income Improvement Business (UPPKS) business group. In facing the new normal, a special strategy is needed in developing the UPPKS so that it survives. One of them is through innovation in flavor variants, new processed variations, making product packaging attractive and creating less contact so that the UPPKS economy can survive and grow. UPPKS Jaya Rezeki, which is located in Antar Jaya Village in Marabahan District, Barito Kuala Regency, South Kalimantan Province, is one of those affected by the Covid-19 pandemic. Some of the problems found at UPPKS Jaya Rezeki consist of aspects of the variant flavor of kalakai chips, there is only one flavor variant, namely the original flavor of kalakai chips, aspects of processed kalakai variations where there is only one processed product of kalakai which has economic value, namely kalakai chips and there are no new innovations in variations. processed kalakai, aspects of product packaging that are able to maintain the quality of processed kalakai products and are attractive, and aspects of marketing technology where marketing and sales of UPPKS Jaya Rezeki are still done manually. The service team provides solutions to the problems faced, several solutions are offered, namely: 1) adding variants of the flavor of kalakai chips, including lime leaf kalakai chips, spicy kalakai chips, anchovies kalakai chips, and rebon prawn kalakai chips, 2) making product packaging which maintains the durability of product quality, is practical and attracts buyers, 3) makers of online payment systems to create less contact payments. Keywords: PKM, Kalakai chips, local vegetables, wetlands, Antar Jaya Village

Pengaruh Digital Payment Terhadap Minat Masyarakat Dalam Membayar Zakat


 In this modern era, technology is developing very rapidly. Technological developments are used in various fields of life. Technology has also changed the model of financial transactions that used to be done conventionally, now can be done digitally. Not only the conventional economic sector feels the impact of this technological development, Islamic economics also feels the impact. One example of a field that takes advantage of technological developments is the zakat payment mechanism. Zakat can now be done digitally, this certainly makes it easier for humans, both zakat payers and zakat recipients. However, there are also many people who have not fully implemented technological advances in their lives for several reasons. This research uses Internet searching method.
 Keywords: Digital Zakat, Online Payment System, Transaksi Digital, Zakat payment, Zakat Infaq Sadaqah.

Design and Implementation of a Secure QR Payment Based on Visual Cryptography

In this paper, the design and implementation of a secure payment system based on QR codes will be covered. In recent years, QR codes have been widely used due to their capacity to speed up payments and provide customers with the highest comfort. Yet, as convenient as QR-based online payment systems may seem, they are vulnerable to a variety of attacks. Transaction processing needs to be adequately secure in order to protect the privacy and accuracy of each payment operation. The online payment system must also guarantee the legitimacy of each transaction for both the sender and the recipient. This article offers security for the proposed QR-based system using visual cryptography. The recommended solution consists of a mobile application and a payment gateway server that employs visual cryptography. Customers who use the application may conduct financial transactions in a secure environment thanks to its clear and user-friendly layout.

Pengaruh Kualitas Layanan Aplikasi Dana terhadap Kepuasan Pelanggan dalam Melakukan Transaksi Secara Online sebagai Alat Pembayaran Elektronik (E-Payment)

DANA is an application that provides convenience in digital transactions. In Indonesia, payment aplications that can facilitate consumer transactions continue to develop, including OVO, Go-pay, LinkAja, DANA, I.saku and DOKU, from several payment applications that will be studied by researchers, namely the DANA application. Currenlty, the DANA application is an online tool as well as fintech which is well known throughout Indonesia. Thereore, the DANA application is a stage for developing an online payment system so that it will be better in the future. So, this study carried out the stages of data collection and data analysis. Data collection was carried out by distributing questionaires that had been filled in by the respondents. The samples taken in study were 30 people. The results of the study show that customer satisfaction has a positive effect on the service quality of the DANA feature from the independent variable, which means that customer satisfaction in the DANA application can be influenced by service quality. The software used in this study uses SPSS Version 16.0

A novel combined approach based on deep Autoencoder and deep classifiers for credit card fraud detection

Due to the growth of e-commerce and online payment methods, the number of fraudulent transactions has increased. Financial institutions with online payment systems must utilize automatic fraud detection systems to reduce losses incurred due to fraudulent activities. The problem of fraud detection is often formulated as a binary classification model that can distinguish fraudulent transactions. Embedding the input data of the fraud dataset into a lower-dimensional representation is crucial to building robust and accurate fraud detection systems. This study proposes a two-stage framework to detect fraudulent transactions that incorporates a deep Autoencoder as a representation learning method, and supervised deep learning techniques. The experimental evaluations revealed that the proposed approach improves the performance of the employed deep learning-based classifiers. Specifically, the utilized deep learning classifiers trained on the transformed data set obtained by the deep Autoencoder significantly outperform their baseline classifiers trained on the original data in terms of all performance measures. Besides, models created using deep Autoencoder outperform those created using the principal component analysis (PCA)-obtained dataset as well as the existing models.

Academic Payment Tokenization: An Online Payment System for Academia Utilizing Non-Fungible Tokens and Permissionless Blockchain

Nowadays, traditional payment methods such as cash, cheques, credit/debit cards, and bank transfers are commonly used for financial transactions across a wide range of industries, including healthcare, real estate, supply chain, gaming, music, finance, retail, agriculture, tourism, pharmaceuticals, and the education sector too. However, these methods often involve transaction fees, potential delays, and security concerns. These methods lack transparency and traceability features, making tracking, authenticating, and verifying payments and their associated records difficult. To overcome these issues, we propose a Non-Fungible Token (NFT) based online payment system that leverages blockchain technology (BT) features and security to revolutionize financial expenses in the education sector. We also present wallet generation, fee tokenization and NFT generation processes. These processes utilize Ethereum and an interplanetary file system (IPFS) to store metadata information associated with fee payment details securely. We use Remix IDE, MetaMask wallet, and Sepolia test network to deploy and analyze the proposed system's results. We have also used the JMeter simulation toolkit to conduct comprehensive experiments to evaluate the performance of the proposed system in terms of throughput, latency, and response time. Our assessment identifies the increase in performance parameters with the number of users. This initiative will positively contribute towards addressing the issues of financial transactions in the education sector.

Digitalization of business management processes of agricultural enterprises

The article defines the relevance and necessity of digitization, names the methods of digitization of business management processes of enterprises in the agrarian sector of the economy; the content of each of these methods is disclosed and substantiated; the possibilities and advantages of digitalization of business management processes of enterprises are determined, and the prospects of introducing digital technologies in the agricultural sector are substantiated. With the rapid development of digital technology, businesses need to adapt to the changing environment and embrace digital transformation to stay relevant and competitive. Enterprises that do not cope with digitalization risk falling behind and losing competitiveness. Digitalization offers businesses new opportunities to optimize their operations, improve customer service, and explore new markets. Among the main methods of digitalization of management of economic business processes are the automation of financial processes; supply chain management using digital technologies; customer relationship management (CRM) using digital technologies; online payment systems; digital invoicing; project management using digital tools. The key functions of digital project management tools are project planning and visualization of project plans; task management; resource management; cooperation for effective team work; reporting and analytics to help project managers track progress and identify issues and make decisions. Potential benefits of digitization include increased efficiency and productivity; improved data management and analysis; improved customer experience; cost reduction; increased flexibility and flexibility; improved collaboration. Overall, digitizing business processes can help businesses become more efficient, flexible and customer-centric, ultimately leading to greater success and profitability. Digital transformation has the potential to revolutionize the agricultural sector of Ukraine's economy. The successful implementation of digital transformation will require significant investments in technology and infrastructure.

DESIGN AND IMPLEMENTATION OF A SECURE QR PAYMENT SYSTEM

It is used to describe the design and implementation of a secure payment system based on QR codes. These QR codes have been extensively used in recent years since they speed up the payment process and provide users with ultimate convenience. However, as convenient as they may sound, QR-based online payment systems are vulnerable to different types of attacks. Therefore, transaction processing needs to be secure enough to protect the integrity and confidentiality of every payment process. Moreover, the online payment system must provide authenticity for both the sender and receiver of each transaction. In this paper, the security of the proposed QR-based system is provided using visual cryptography. The proposed system consists of a web application that implements visual cryptography. The application provides a simple and user-friendly interface for users to share links through QR Code. Keywords— Cryptography, decrypt, encrypt, QR Code, Visualization

Payment Intermediary – Key Determinant Influencing Online Payment Intention on E-Commerce Platforms in Vietnam

E-commerce is a new, rising phenomenon in Southeast Asian countries, and online payment methods are becoming increasingly popular on e-commerce platforms. Despite increasing investments in e-commerce platforms' online payment systems, Vietnamese consumers are still doubtful about this innovative payment alternative. This research applied the Technology Acceptance Model (TAM) to analyze the variables affecting customers' intention to make online payments on e-commerce platforms in Vietnam, a potential Southeast Asian market. In addition, the research group expanded on the primary study by adding the variables of Subjective Norms, Trust, and Risk to validate the findings of the original work in the new context. A new factor suitable for Vietnamese conditions, Payment Intermediary, was included by the authors to better explain the consumers’ attitudes and intentions toward online payments. The surveys were carried out using two methods of basic random sampling: an offline approach at offices and schools, and an online approach using social media. 521 questionnaires were collected, and 448 were considered valid and met the requirements that were initially set. SPSS 26 was used to assess the consistency and validity of all variables and test the hypotheses using a regression model. The hypothesis model was verified. The results showed that the correlation between independent and dependent variables, namely Attitude toward Use and Intention to Use, is very clear. In consumers' use of e-commerce platforms, Payment Intermediary plays a crucial role in developing their online payment attitudes and intentions.

A Study on Challenges Faced by Farmers Using E-Commerce in Agriculture - A Survey of Thrissur District in the State of Kerala, India

Purpose: Traditional methods of farming and marketing has worsened the condition of farmers in our country. My study is on challenges faced by farmers by using E-commerce in agriculture. While examining the real scenario, farmers in India fail to make a living. The majority of farmers earn an income below Rs.22000 per month. Only 12.6% of the respondents are fully aware about e- commerce opportunities. They face various challenges in making use of e-commerce opportunities, there is a lack of storage facilities, improper pricing, lack of computer literacy, and perishable nature of products as the major challenges of Farmers. Farmers should be equipped with electronic devices and knowledge in ICT for the betterment of their living conditions. Agricultural economics must relate technology in the production and marketing of goods. Methodology: The study was carried out in Kerala's agricultural industry. A questionnaire was used to collect the main data. The purpose of the study was to examine the difficulties farmers encounter while attempting to advertise their products online. In the study, both primary and secondary data were employed. A total of 220 samples were selected for the study. The samples were chosen in a random manner. The questionnaire served as the main method for gathering data. Finding: The results found that, in Kerala, the farmers are not fully aware about e- commerce opportunities. And the study also found that farmers agree that there is a lack of storage facilities, improper pricing, lack of computer literacy, and perishable nature of products as the major challenges of faced All industries need to invest in and pay attention to the development of agricultural e-commerce. The growth of the cultural, infrastructural, social, and educational backdrops are the total solutions for implementing E-Commerce in agriculture. The creation of appropriate e-commerce portals for agricultural products, education of farmers about the benefits of e-commerce, entry of the private sector into e-commerce, and easing the process of online payment system with community level initiation in this sector were prioritized solutions for implementing e-commerce in agriculture. Therefore, if the recommended techniques are put into practice to overcome the identified obstacles, E-Commerce in agriculture has a strong chance of developing in the future. Originality: This is utilized to conduct a survey of the Thrissur district in the Indian state of Kerala to learn more about the difficulties farmers face when adopting e-commerce in agriculture. Paper Type: Descriptive Research

Assessing Service Quality and Customer Satisfaction of Electric Utility Provider’s Online Payment System during the COVID-19 Pandemic: A Structural Modeling Approach

The COVID-19 pandemic has rapidly changed people’s lives, especially technological advancements. Most service industries have opted to adopt online payments since the pandemic happened. Electric utility companies are one of the major industries that utilize online payments as an alternative mode of payment to traditional cash payments to minimize person-to-person contact. The current study aimed to assess electric utility companies’ service quality and customer satisfaction to improve the payment system. The study was conducted in Occidental Mindoro Electric Cooperative, Inc. (OMECO), which utilized an online payment system due to COVID-19-protocol. The research model comprises 60 questionnaires with ten sections developed from the literature and distributed to 400 participants. The data were analyzed using the structural equation modeling and path analysis technique. The results showed that Online Payment Security had the most positive effect on service quality, thus affecting customer satisfaction. Moreover, tangibility, reliability, online payment method, and COVID-19-protocol positively affected service quality. While reliability, assurance, and empathy had a negative effect on the service quality of OMECO. Aligning with the result, OMECO was poorly evaluated by the participants in terms of empathy, assurance, responsiveness, and reliability. Moreover, the result of the study can be used by major electric companies to improve their service in terms of online payment. Finally, the current research is one of the first studies that integrate service quality and customer satisfaction while utilizing the structural modeling approach.

Faktor-Faktor Yang Mempengaruhi Keputusan Muzakki untuk Membayar Zakat Selama Pandemi Covid-19 Melalui Platform Media Online: Studi Kasus: Laz Al-Bunya


 The COVID-19 pandemic that spread widely in Indonesia has made people required to stay at home which has a major impact on the Indonesian economy. In times like this, all things are done online or online, including in zakat payments. Most zakat institutions have implemented an online payment system in order to provide convenience to muzakki in transactions. Therefore, this study is aimed at analyzing the factors that influence Muzakki's decision to pay zakat during the Covid-19 pandemic through online media platforms at LAZ Al-Bunyan, including Religiosity Factors, Income Factors, and Safety Factors. In this study, it used a descriptive quantitative method with multiple linear regression analysis techniques to test H1-H3. The sample used was muzakki in LAZ Al-Bunyan as many as 97 Muzakki, the method used was the slovin formula. . From the results of the study, it was concluded that partially only the Safety Factor had a significant influence on muzakki's decision to pay zakat online during the COVID-19 pandemic with indigo sig. of 0.000 which means it is smaller than 0.05. Meanwhile, the Religiosity Factor and Income Factor did not have a significant influence on muzakki's decision to pay zakat online during the Covid-19 pandemic with each sig value. of 0.767 and 0.102 which means greater than 0.05. Meanwhile, simultaneously the Religiosity, Income, and Security Factors have an influence on muzakki decisions with a probability value of 0.000 which means less than 0.05. 
 Keywords : Religiosity, Income, Security, and Muzakki Decisions.

Contribution of Financial Innovations to Money Demand: A Case of Kenyan Financial Market

Purpose: This study sought to assess how financial innovation has affected demand for money in Kenya. 
 Methodology: The research looked at the value of transactions made using modern innovations including ATMs, point-of-sale (POS), online banking, and phone banking. Under the cointegration, granger causality, and error correction modeling, the study used the ordinary least squares (OLS) regression methodology as the estimate method.
 Findings: Financial innovation, according to the study, has an important role in growing money demand in a country by enhancing financial visibility, facilitating financial processes during trades, and enhancing financial competence. Financial system innovation in emerging nations such as Kenya indicates a potential for financial sector expansion. Financial innovation has shown to be a fundamental predictor of financial advancement, high-tech expansion, efficient financial market access, and hence better economic growth via the diversity of financial facilities.
 Conclusion: Financial innovation has resulted in the development of employment opportunities in non-bank financial institutions. It has also led to integration of commercial bank, non-bank private lenders, insurance firms, and housing finance firms.
 Recommendations: This study recommend the central bank of Kenya (CBK) to fine-tune its policies to ensure it is well suited to deal with the challenges posed by sophisticated financial innovations. CBK can increase its capability to predict the consequences of financial innovations and act quickly to counter any negative effect of financial innovation on the effectiveness of monetary policy. The study also recommend company and organizations managers to adopt financial innovations in order to boost service quality through efficient and quick service provision via innovations like mobile and online payment systems.

Design and Build Payment Gateways in Sharia-Based E-Commerce (Case Study: Murabahah Ijabqabul.Id Contract)

As technology is increasingly advanced and developing, shopping that was originally done in supermarkets is now done online. The COVID pandemic has also made people switch to shopping online, as in e-commerce. Research also shows that e-commerce in Indonesia has increased by 5–10 times during the pandemic. Ecommerce has always been associated with simple and convenient purchasing and payment methods. Ijabqabul.id is an e- commerce platform that provides a variety of product categories. In order to improve services for the development of ijabqabul.id e-commerce, particularly in terms of payment transactions, a payment gateway system as an online payment system is required. This research will result in a web service-based payment gateway system with JSON output. A payment gateway system is built using the Python programming language and the Flask framework. The Postman application is used to test a payment gateway system that is based on web services. Agile Development is the method used in the development of the payment gateway system. This method is carried out through brainstorming with researchers from the sharia study program. The developed payment gateway system generates a virtual account number, making the transaction process simpler, safer, and more convenient