Online Counseling Services Research Articles

PERSEPSI GURU BIMBINGAN DAN KONSELING TERHADAP LAYANAN BIMBINGAN DAN KONSELING SECARA DARING DI MASA PANDEMI COVID 19

Guidance and Counseling teachers are professional teachers who provide services for students in developing the potential of each student, in any situation a Guidance and Counseling teacher must still provide services to students. The recent covid 19 situation has forced teaching and learning activities to be carried out from home to minimize the spread of covid-19, therefore Guidance and Counseling Teachers provide services to students online. The provision of services that cannot be done face-to-face directly gives various perceptions among guidance and counseling teachers. It is necessary to adapt new habits for guidance and counseling teachers in providing online guidance and counseling services. Perception itself is a response to a new information that enters through the five senses. The services provided online are what make each Guidance and Counseling Teacher have a different perception. The purpose of this study is to explain the perception that Guidance and Counseling Teachers have in providing Guidance and Counseling Services online during the Covid-19 period, because each Guidance and Counseling Teacher has different perceptions in providing services that are carried out online. The research method used in this research is descriptive quantitative research is research to provide a description of the symptoms, phenomena, or facts studied by describing the value of independent variables, without intending to connect or compare. Data collection techniques in this study using a questionnaire. The results of this study are the Perceptions of Guidance and Counseling Teachers on Online Guidance and Counseling Services seen from the Planning, Process, Evaluation and Obstacles of Implementation of Guidance and Counseling Services. Guidance and Counseling teachers make service plans according to the needs of students. The Guidance and Counseling Service process is carried out in accordance with the points contained in the RPL. Guidance and Counseling services are effective and efficient in terms of time and cost but make it difficult for Guidance and Counseling teachers to provide evaluation instruments. Counseling Guidance services online have technical and non-technical constraints.

Implementasi Bimbingan dan Konseling Daring pada Madrasah Tsanawiyah di Jawa Timur

[IMPLEMENTATION OF ONLINE GUIDANCE AND COUNSELING AT MADRASAH TSANAWIYAH IN EAST JAVA] Online guidance and counseling service is a service that is used during the pandemic. This study aims to describe the process and results of online counseling services in madrasas. The research method used is a survey with a descriptive approach. Research respondents were 383 students who received online guidance and counseling services at Madrasah Tsanawiyah. Questionnaires and interviews were used to collect the data. The instrument is uploaded in a google form, sent to the students through the guidance and counseling teachers. The questionnaire data were processed by descriptive statistics and analyzed through descriptive qualitative techniques. The results of this study indicate that online guidance and counseling services are carried out well. The online service process is fun and easy for students, the service is effective. There was an obstacle for several students due to the internet problem.

The Opportunities and Challenges of the First Three Years of Open Up, an Online Text-Based Counselling Service for Youth and Young Adults.

We present the opportunities and challenges of Open Up, a free, 24/7 online text-based counselling service to support youth in Hong Kong. The number of youths served more than doubled within the first three years since its inception in 2018 in response to increasing youth suicidality and mental health needs. Good practice models are being developed in order to sustain and further scale up the service. We discuss the structure of the operation, usage pattern and its effectiveness, the use of AI to improve users experience, and the role of volunteer in the operation. We also present the challenges in further enhancing the operation, calling for more research, especially on the identification of the optimal number of users that can be concurrently served by a counsellor, the effective approach to respond to a small percentage of repeated users who has taken up a disproportional volume of service, and the way to optimize the use of big data analytics and AI technology to enhance the service. These advancements will benefit not only Open Up but also similar services across the globe.

Transformation Of Guidance And Counseling In The Pandemic Era

Guidance and counseling service innovation in the pandemic era is a necessity. Guidance and counseling services are carried out online, becoming a service model that is widely applied in madrasas. This study aims to describe the innovation of guidance and counseling services in madrasas. This study uses a survey approach and literature review. A literature review was carried out to examine various innovations in counseling services during the pandemic, while the difficulties of students in online-based counseling services were carried out in a survey. Research respondents are 383 students who receive online guidance and counseling services at Madrasah Tsanawiyah. Data collection was carried out by means of questionnaires and interviews with 30 Guidance and counseling teachers. The research instrument was sent by uploading a google form to the respondent. Data processing was carried out by descriptive statistics, while the data from interviews were analyzed deductively and qualitatively. The results showed that the innovation of guidance and counseling services was carried out on student needs assessment activities, counseling services, group guidance and classical services. The online service media used are Telephone, Video Call, WA, Facebook Messenger, e-learning, Google class, Youtube live streaming, Zoom, Google Meet which connects Guidance and counseling teachers with students. The process of online guidance and counseling services at madrasas is fun and easy and effective for students. In the implementation of online services, there are still obstacles in the guidance and counseling service infrastructure.

KONSELING ONLINE BERBASIS TEKS: KETERAMPILAN, GAYA, DAN SIKAP BERKOMUNIKASI

The implementation of text-based online counseling through social media becomes one of the favorite choices for counselor and counselee. This article aims to describe the skills, styles, and attitudes of counselors in communicating using text. This research uses a method of literature study. Text-based online counseling services are communication between counselors and counselee with text reply in a chat room. The implementation of text-based online counseling has five phases, namely: establishing good rapport, assessment, goal setting, engagement, and termination and follow-up. The success and effectiveness of text-based online counseling depends on mastering competence and communication skills through text. Basic technological competencies, text-based counseling competencies, and text-based online counseling skills, among others: writing skills, writing style, and attitudes in writing are important to master.

EKSISTENSI PEMBELAJARAN JARAK JAUH PAI DAN LAYANAN BK ISLAMI ONLINE DI SMP KABUPATEN SIDOARJO

This study aims to examine the existence of distance learning Islamic religious education and online guidance and counselling services during the Covid-19 pandemic and to find out the opportunities and challenges in implementing distance learning and online Islamic counselling services at SMP Sidoarjo Regency during the COVID-19 pandemic. This research uses qualitative research methods that are careful, thorough, and careful about a program that implemented, various events and activities carried out both as a whole and individually. Data collection techniques in this study use interviews and observation. Researchers conducted interviews to collect information related to distance learning in several subjects that were applied through the PAI distance learning system and online BK services implemented at SMP Sidoarjo Regency by interviewing them directly. For the observation phase, researchers implemented PAI distance learning and online BK services carried out by junior high schools in the Sidoarjo Regency. Challenges and opportunities for implementing distance PAI learning and online guidance and counselling services during the COVID-19 pandemic, creating a platform with features for distance PAI learning and online guidance and counselling services that accommodate increased self-efficacy and achievement motivation.

THE ROLE OF PARENTS IN THE IMPLEMENTATION OF GUIDANCE AND COUNSELING SERVICES TECHNOLOGY DURING THE COVID-19 PANDEMIC

<p>During the COVID-19 pandemic, guidance and counseling teachers are demanded to keep running counseling services using various alternatives of online learning applications. At the same time, parents as the main assistants in the online counseling process should actively encourage their children to have active participation. It is because the majority of parents consider that all the things related to school activities are totally teachers’ responsibility. Thus, the present study attempted to find, reveal, and describe the role of parents in the implementation of supporting technology for online counseling services during the COVID-19 pandemic. To do so, the researchers adopted an online survey method and cross-sectional technique to analyze the data of 350 student's parents in Semarang Regency as the respondents of this study. Generally, the findings indicated that parents with high level of understanding tend to provide great support for the online counseling services given to their children.</p><p> </p><p><strong> Article visualizations:</strong></p><p><img src="/-counters-/edu_01/0952/a.php" alt="Hit counter" /></p>

PENGARUH EMOJI DALAM MEDIA LAYANAN BIMBINGAN DAN KONSELING ONLINE TERHADAP METAKOGNITIF KONSELI

Online guidance and counseling services began to thrive during the Covid-19 pandemic in the 21st century. The emergence of online-based media and platforms offers various facilities that can support guidance and counseling services more effectively, efficiently, and professionally. Electronic devices that can be used are computers, smartphones, tape recorders, and several technology devices. Technological sophistication attracts participation in various life activities, including education-oriented communication processes. Guidance and counseling are part of educational activities. A collaboration of technological sophistication with guidance and counseling can be supported through attractive features in a device. Emojis are one of the features available on some technology devices. Generally, emojis are used in the communication process to represent feelings and thoughts when conveying messages without the need to write a complete statement. This writing aims to provide information about emojis in online guidance and counseling service media. The writing method used is a literature study, data sources obtained from research articles and books relevant to writing. The data source analysis results show that emojis have a significant effect on the application of online guidance and counseling services for counselees in schools.

Mobile Counselling Online an Alternative Counselling Guidance System For Millennial Era Student

This study analyses the counselling service system during the COVID-19 pandemic on introducing potential and preparation of learning strategies for junior and senior high school in the Sidoarjo district. This research design is a mixed-method with quantitative and qualitative approaches using exploratory factor analysis and further research and development (R&D) to produce products in online counselling guidance services. The results of the exploratory factor analysis qualitatively reveal various problems experienced and needed by students during the COVID-19 pandemic. In contrast, quantitatively, shows that eight forms of Counselling guidanceservices, the strengthening of skill skor 0.999 is the highest. Its effect on increasing students' self-efficacy and achievement motivation. The findings of this study indicate that students need online counselling services in recognizing their learning potential and problems. Hereafter, online counselling guidance must three factors: understanding the potential for effective learning, designing and developing learning strategies, and building students' internal and external motivation. The innovation of online counselling guidance must consider the factors of convenience, convenience, and user confidentiality services that are adaptive, flexible and unlimited in the millennial era.

Needs Assessment to Develop Online Counseling Program

Undergraduate students are always faced with diverse mental health problems. Nowadays, they can easily access online counseling services to reduce their problems. This research determines the most desired component to develop the online counseling program which aims 1) to study the needs to develop an online counseling program, 2) to compare the needs to develop this program by categorizing with gender, year, academic program, and grade point average (GPA), and 3) to rank the priority needs for developing this program. Participants were 416 undergraduate students who studied in Mahasarakham University and were selected by stratified random sampling. The research instrument was the needs assessment questionnaire to develop this program. The data were analyzed using percentage (%), mean (M), standard deviation (S.D.), independent sample t-test, one-way ANOVA, and modified priority needs index (PNIModified). The results revealed that: 1) the mean of actual condition was at a high level (M = 3.76, S.D. = 0.59) and the mean of the desired condition was at the highest level (M =4.50, S.D.= 0.56) with the significant difference at 0.05 level in all four domains. 2) Undergraduate students from different academic programs exhibited the marked different means of needs for the online counseling program. The scores on actual conditions among students of Mahasarakham Business School were higher than students from others. 3) Students showed the highest priority needs on characteristics of counselor and online application for counseling (PNIModified = 0.203). They showed that the secondary needs on characteristics of online counselee (PNIModified = 0.192) and therapeutic relationship after online counseling (PNIModified = 0.177).

Strategi dan Solusi Layanan Bimbingan Konseling Di Masa Pandemi Covid-19

Guidance and counseling service is an integral part of the educational process in the education unit. During the Covid-19 pandemic, strategies and solutions are needed so it can be carried out online. Whatsapp is a social media that has been widely known and used by many people in Indonesia. The features found on Whatsapp support the implementation of online guidance and counseling service including its supporting activities such as classical formats, group formats, and individual formats. Classical format and group format services can be carried out through one of Whatsapp features known as Whatsapp Messenger Group, while individual format services can be conducted through Whatsapp Chat. However, there are some obstacles faced in using Whatsapp as a medium for online guidance and counseling services. Some of the obstacles that often arise are unstable signal, insufficient memory on cellphone due to many files received, lack of interaction between teachers and students, difficulty to check the seriousness of students, lack of student motivation, lack of supporting devices, and difficulty to understand the material given. However, despite all the obstacles that may occur, as a user friendly platform and very popular in Indonesia and even in the world, Whatsapp can still be used as a strategic media and solution for guidance and counseling service during the Covid-19 Pandemic.

Help-Seeking from a National Youth Helpline in Australia: An Analysis of Kids Helpline Contacts.

Counselling helplines or hotlines are key support services for young people with mental health concerns or in suicide and self-harm crises. We aimed to describe young peoples’ use of a national youth helpline (Kids Helpline, Australia, KHL) to understand how usage changed over time. A descriptive analysis was conducted on 1,415,228 answered contacts between 2012–2018. We described the trend of service usage over the observed period, the types of youth who used the service, and the problems young people contacted the service about. Phone (APC = −9.1, KHL: −10.4 to −7.8, p < 0.001) and email (APC = −13.7, 95%CI: −17.1 to −10.2, p < 0.001) contacts decreased over time whereas webchat contacts increased (APC = 16.7, 95%CI: 11.7 to 22.0, p < 0.001). With this increase in webchat contacts, there was an associated increase in total webchat contact duration. Concerns raised in contacts to the service were primarily related to emotional wellbeing and mental health concerns (53.2% phone, 57.3% webchat, 58.2% email) followed by social relationship issues (20.4% phone, 20.3% webchat, 16.8% email) and family relationships (19.4% phone, 17.2% webchat, 21.8% email). The increased preference for online text-based information and counselling services can help inform development of services for young people and allocation of staff/service training and resources.

Online Counselling Services: University Students’ Perception

Online counselling is no longer something new. It offers faster, safer and more practical in getting counselling services. This study aims to examine the perceptions of university students toward online counselling services which include aspects of attitude, knowledge and readiness at Universiti Malaysia Terengganu. This quantitative study has a total of 263 respondents from two different studies; social sciences and technology sciences. The Perceptions Toward Online Counseling Questionnaire is used as the instrument. The collected data were analysed using quantitative method. The data obtained were analysed with the help of Statistical Package for Social Science (SPSS) 23.0 for Windows. t-test analysis was used to analyse the data. The results showed that there was no significant difference in perceptions of attitude and readiness toward online counselling services based on the field of study. However, there is a significant difference in the perception of knowledge toward online counselling services based on the field of study. Therefore, the implications and recommendations for future research also discussed.

Assessing the need of young people using online counselling services: how useful are standardised measures?

Clinical assessments for children and young people entering a mental health service help to identify the prevalence of need within that population, support intervention recommendations, and enable service evaluation. Evidence related to the use of standardised measures in an ever-expanding online environment, for the purpose of identifying need, is limited. This study explores the reliability of using a standardised measure to detect clinical need in an online therapeutic environment, and the measures assessed are as follows: Strengths and Difficulties Questionnaire (SDQ), Young Person's CORE (YP-CORE) and the Short Warwick and Edinburgh Wellbeing Scale (SWEMWBS). A deep-dive approach is used to inform practitioner assessment of young people, followed by a Weighted Cohen's Kappa (Κw) to measure the interrater reliability between this and the individuals' self-rated outcome. Composite case studies represent the complexities of presentation among the sample population. The interrater reliability between self-rated and practitioner rated assessment varied between Κw=.222 and Κw=0.446 depending on the measure. High levels of need and low levels of well-being were found among the sample (YP-CORE Avg.=26.9, SDQ Avg.=19.56, SWEMWBS Avg.=18.1). The findings demonstrate a fair to moderate reliability when assessing concordance between service users and practitioners, which suggests standardised measures are a reliable indicator of need. Higher levels of need were present than those seen previously in general or face-to-face clinical populations, which suggests using such measures in an online therapeutic environment influences the way in which assessments are responded to.

Peran Konseling Online dalam Mengatasi Competent Tasks Siswa di Tengah Pandemi Covid-19

The impact of the corona virus disease (Covid-19) requires several local governments to decide on implementing policies to dismiss student activities at school and implement online learning or distance learning systems. This government policy has been effectively implemented in various regions in Indonesia since March 2020, including in Sukoharjo district. The goal of this research is to investigate how the role of the counseling assistance service is, namely classical guidance in fostering student learning motivation to increase academic achievement amid the Covid-19 pandemic which is held in class XI-IPS 3 SMA N 3 Sukoharjo. This research uses interview and observation data collection techniques. The results showed a decrease in student kompeten tasks during online learning because students had difficulty understanding the material provided, lazy to carry out online learning because they felt boring. However, after online counseling was carried out students competent bags began to grow again, which was shown by students getting excited about taking online learning after joining online counseling services, and students being more disciplined in collecting assignments or homework (PR)

Pelatihan Pengolahan Alat Ungkap Masalah (AUM) Dengan Menggunakan Komputer Bagi Konselor Sekolah SMKN 62 Lenteng Agung

Information technology era nowadays has brought challenges for counselor to participate and master it. Therefore, counseling is not only face-to-face in a closed room, but can be done through a remote format. The counselor uses the information media as a tool in carrying out his duties, which is hereinafter known as e-counseling service. The real form of the application of e-counseling is the emergence of online counseling services, through websites of online counseling service providers, or, more simply, counseling is done by telephone, mobile phone and / or through personal email and several application programs for chatting such as Skype, WhatsApp and so on. Also, the use of other application programs that support the implementation of the duties of the counselors, such as the emergence of the Problem Identification Tool (AUM) processing application program.&#x0D; So far, school counselors have been administering AUM and processing it manually, so it is time consuming and inefficient. To help the counselors, finally the Instrument Development Team with the permission of the AUM instrument drafting team took the initiative to develop an AUM application program based on the Microsoft Access program, the e-counseling technology in this program allows displaying more information regarding respondent problems, in this case especially students who later can be used as a tool for counselors in carrying out their professional duties. This training activity is a similar training that will be carried out at SMKN 62 Lenteng Agung School, so that knowledge and mastery of skills can be improved.

Testing, testing, one, two, three: Service user evaluation of three standard measures of mental health and well‐being in an online counselling and support service for children and young people

AbstractAssessment measures have been widely adopted into mental health settings incorporating idiographic (personalised) and nomothetic (standardised) approaches. Online mental health support services have developed significantly, but with very little testing of these measures. This study assesses the relative merits of acceptability, applicability and appropriateness of assessment measures online for children and young people. Acceptability was determined by whether users elected to complete the measure, applicability by whether they understood the questions, and appropriateness by their experience of completing the measure. Three measures, the Short Warwick‐Edinburgh Emotional and Mental Well‐Being Scale (SWEMWBS), the Young Person's Clinical Outcomes in Routine Evaluation (YP‐CORE) and the Strengths and Difficulties Questionnaire (SDQ), were randomly offered to 7,235 new registrations to assess relative acceptability of the measures, and two follow‐up questions were asked to assess applicability and appropriateness. The chi‐square tests of independence were calculated to compare response rates for each measure, followed by post hoc pairwise comparisons and effect size calculations. There was a high level of acceptability of the measures, with statistically significant differences between the less‐accepted SDQ and more‐accepted SWEMWBS. For applicability, the SWEMWBS was less understood and relatable than the other assessment measures. All the measures demonstrated a tolerable appropriateness. All differences were indicated at a small effect size. These findings support the acceptability, applicability and appropriateness of the use of assessment measures in an online setting. The SWEMWBS demonstrated surprisingly low applicability against the more clinical measures, suggesting further investigation into how young people ascribe meaning to the measures, and their motivations for completing them.

Teacher professional quality: Counselling services with technology in Pandemic Covid-19

The Covid-19 pandemic is affecting academic processes around the world and the emergence of problems in students. School counsellors have a significant role in helping problems and developing student potential through counselling services with digital technology media. This study focuses on discovering various technologies that were applied and used by school counsellors in the process of counselling services during the Covid-19 pandemic. The research method used a case study method, and a qualitative descriptive method with totally subject 20 teacher professional education alumni worked as school counsellors in various islands in Indonesia. The research instrument used an open questionnaire with distribution through google form media and descriptive qualitative data analysis. The results of the study found that asynchronous media and technology-based synchronous media were the leading alternatives for online counselling services during the Covid-19 epidemic. The use of asynchronous media with WhatsApp, Facebook, Instagram or social media, as well as synchronous media with Zoom, Webex, Google Meeting, or Hangout, can help solve problems and develop student potential. Recommendations for school counsellors to immediately adapt to the era of disruption and technology in counselling services. The following advice for the government is the administration of teacher and student welfare.

Online counselling and goal achievement: Exploring meaningful change and the types of goals progressed by young people

AbstractBackgroundYoung people are increasingly looking towards the internet for mental health support. There has been little research on the impact of online counselling, as captured in routine outcome measures. This research aims to explore an online counselling service, using goal‐based data.Methods‘Meaningful change’ drawing on the principles of the Reliable Change Index, t tests and logistic regression were applied to administration data (n = 4,218) to assess goal progress, and associations between service contact, goal type and meaningful change.Results55.6% of young people reported meaningful goal improvement. Those who meaningfully improved spent significantly more time engaged than those who did not. Goal types most likely to meaningfully improve were ‘getting professional help’ and ‘self‐help–self‐care’.ConclusionsMost young people made significant movement towards their collaboratively agreed goals, which is a good indication that the service is helping to address important areas of change. The findings, linked to earlier research, may indicate that those who report improvements in goals may engage with services more. The high proportion of ‘getting help’ goals may be attributable to the online setting, which young people may use as a first point of contact for help seeking, to gather information to access further support. With the increased uptake of online support services associated with the current global pandemic, future research should consider the present findings as a baseline of goal progress and service utilisation.

Analisis Komunikasi Verbal Konselor Sebaya Dalam Melakukan Layanan Konseling Berbasis Daring

Penyelenggaraan layanan konseling sebaya berbasis daring dilakukan oleh mahasisewa BK UNMA selama 2 pekan. Layanan dibuka dengan menggunakan beberapa media social. Layanan konseling sebaya berbasis daring Pelayanan Konseling sebaya berbasis daring ini mengutamkan proses komunikasi antarpribadi yang berlangsung melalui saluran komunikasi . Teknik verbal ajakan untuk memulai, penerimaan, refleksi pikiran, refleksi perasaan, klarifikasi pikiran, klarifikasi perasaan, permintaan untuk melanjutkan, pengulangan satu-dua kata, dan rangkuman mengandungpengarahan sedikit dan lebih sesuai dengan metode nondirektif, sedangkan pertanyaan mengenai hal tertentu, pemberian umpan balik, pemberian informasi, penyajian alternatif, penyelidikan, pemberian struktur, interpretasi, konfrontasi, diagnosis, dukungan, usul/saran, dan penolakan mengandung pengarahan banyak dan lebih sesuai dengan metodedirektif. Tinjauan khusus penelitian ini yaitu, pertama Bagaimana hasil layanan konseling sebaya berbasis daring, dan kedua Bagaimana hasil analisis komunikasi verbal konselor sebaya dari hasil isi layanan konseling sebaya berbasis daring. Metode penelitian yang digunakan adalah penelitian Kualitatif dengan pendekatan deskriptif analisi. Penelitian kualitatif adalah sebagai prosedur penelitian yang menghasilkan data deskriptif berupa kata-kata tertulis atau lisan dengan orang yang perilaku yang dapat diamati.Dari hasil analisis komunikasi verbal konselor sebaya saat melakukan layanan konseling berbasis daring konselor banyak menggunakan tehnik komunikasi verbal berupa ; ajakan untukmemulai, penerimaan/menunjukkanpengertian, refleksipikiran, refleksiperasaan, klarifikasi pesan, pemberian umpanbalik, penyajianalternatif, penyelidikan, interpretasi, diagnosis, dukungan/bombongan, usul/saran. Tehnik ini dilakukan sesuai dengan permasalahan yang dihadapi klien yang dominan berkaitan dengan kepercayaan diri / insecure, permasalahan terakit keluarga dan pekerjaan