Abstract
Online counselling is no longer something new. It offers faster, safer and more practical in getting counselling services. This study aims to examine the perceptions of university students toward online counselling services which include aspects of attitude, knowledge and readiness at Universiti Malaysia Terengganu. This quantitative study has a total of 263 respondents from two different studies; social sciences and technology sciences. The Perceptions Toward Online Counseling Questionnaire is used as the instrument. The collected data were analysed using quantitative method. The data obtained were analysed with the help of Statistical Package for Social Science (SPSS) 23.0 for Windows. t-test analysis was used to analyse the data. The results showed that there was no significant difference in perceptions of attitude and readiness toward online counselling services based on the field of study. However, there is a significant difference in the perception of knowledge toward online counselling services based on the field of study. Therefore, the implications and recommendations for future research also discussed.
Highlights
IntroductionAccording to Mohd Nor Mamat (2000), the present of the information era and digital has become common as a package (part and partial) in our daily life
According to Mohd Nor Mamat (2000), the present of the information era and digital has become common as a package in our daily life
Based on the mean obtained, it is found that respondents from the field of social science studies have a more positive perception of attitude towards online counseling services compared to respondents from the technology science studies, the differences are small
Summary
According to Mohd Nor Mamat (2000), the present of the information era and digital has become common as a package (part and partial) in our daily life. Based on the statistics of Digital Report 2018 released by Hootsuit and We Are Social (2018), Internet users have increased to 25.08 million users, which represents 79 per cent of the population in Malaysia. It is nine per cent higher compared to the year 2017. It made Malaysia became the 9th most active country in the world on social media. According to Mastura, Zaida, Ramlan (2001), there are several platforms offered online counselling services in Malaysia. Among them are Befrienders, Pink Triangle, Teledera, Cancer On-Line, AIDS On-line, and others
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