Civil Registry Office Research Articles

DRIVE THRU SERVICE OF E-ID CARD IN BLITAR CITY

The Drive Thru program is an innovation developed by the Population and Civil Registration Office of Blitar Regency in the e-KTP service, which has the aim of improving the quality of e-KTP services in Blitar Regency and as a breakthrough in population administration services during the Covid-19 pandemic. This study aims to determine the mechanism of the Drive Thru Program e-KTP service by the Department of Population and Civil Registration of Blitar Regency. The research method used is descriptive qualitative research method. Sources of data in this study are primary and secondary data sources. The data analysis technique used is a theoretical taxonomy assessment technique, where the researcher provides an overview of the fact assessment on each indicator of the concept under study which is detailed theoretically. For data collection techniques include interviews, observation and documentation. The results showed that of the 5 (five) dimensions that the researcher used in the study, only one dimension that showed good performance was contained in the Empathy dimension. Meanwhile, in the other 4 dimensions of performance, many obstacles occur, especially in indicators of physical appearance, clarity of procedures, response to complaints, and guarantee of punctuality. Most of these obstacles are related to infrastructure which is closely related to budget constraints. Efforts made to overcome these obstacles are still in the planning stage by increasing the budget allocation to add mobile service cars, repair service counters, increase the number of digital comment boxes, improve internet networks, and create standard operating procedures (SOPs). It is recommended to the Government to immediately make regulations related to the Drive Thru Program e-KTP Service in the regions and to improve communication between regional apparatus organizations in the regions.Keywords: e-KTP, Drive Thru, Service, Blitar Regency

ANALYSIS OF THE RELATIONSHIP OF TRAINING EDUCATION AND WORK MOTIVATION WITH PERFORMANCE OF EMPLOYEES IN THE DEPARTMENT OF POPULATION AND CIVIL REGISTRATION IN THE CITY OF SURAKARTA

The purpose of the study was to analyze relationship between education and training (training) with employee performance and work motivation with the performance of the Surakarta City Population and Civil Registration Office. This research is an explanatory research using quantitative methods. The respondents were 29 employees of the Surakarta City Population and Civil Registry Office. The result of this research is the correlation coefficient value of education and training on employee performance using Kendall Tau is 0.438 with a coefficient of determination of 19.18%. The correlation coefficient value of work motivation on employee performance using Kendall Tau is 0.634 with a coefficient of determination of 40.19%. The concordance coefficient of training and work motivation on employee performance is 0.65 sig (0.000) <(0.01). The coefficient of determination of training and work motivation on employee performance is 42.25%. The conclusion of this study is that there is a positive influence and a very significant relationship between training and work motivation on the performance of the Surakarta City Population and Civil Registry employees.

Pengaruh Motivasi Finansial terhadap Prestasi Kerja Pegawai pada Dinas Kependudukan dan Pencatatan Sipil Kabupaten Lampung Selatan

The Population and Civil Registration Office of South Lampung Regency is one of the South Lampung Regency Government Agencies that directly provides public services, as stated in the Decree of the South Lampung Regent Number 11 of 2003 concerning the Job Description of the Office of Population and Civil Registration of South Lampung Regency. In connection with the foregoing, the Department of Population and Civil Registration of South Lampung Regency has the responsibility to carry out the said public service which is also based on the goal of excellent service in order to create good governance. Community satisfaction in receiving service from the service is measured by understanding the dimensions of service quality that are closely related to community satisfaction, namely tangiables (physical evidence), relianility (reliability), responsiveness (responsiveness), assurance (guarantee) and empathy. The purpose of this study was to determine the forms of financial motivation implemented at the Department of Population and Civil Registration of South Lampung Regency, therefore the hypothesis proposed in this study was "There is a positive influence between financial motivation on employee performance". Meanwhile, the data collection method used is the method of observation, interviews, documentation and questionnaires. While the analysis used is qualitative and quantitative. From the calculation of the data analysis, it is obtained that r count 0.899 when consulted with the r value of the moment product label for N 49 both at a significant level of 5% = 0.325 and a significant level of 1% = 0.418 turns out that r count is greater than r table or r 0.899 &gt; 0.325 and 0.899 &gt; 0.418. Thus, it can be shown that there is a positive relationship between financial motivation and employee performance at the Department of Population and Civil Registration of South Lampung Regency. In other words, the better the financial motivation by the leadership to subordinates or employees, the better the employee's work performance will be. Keywords: financial motivation, employee achievement, population and civil registration services

Design and build a queuing system for the office of population and civil registration of Kuningan Regency based on Android

Queue system based on Population and Civil Registry of Kuningan Regency based on android is used in the process of managing the queue so that the queue stacking can be overcome. This queuing system provides a queue number for the next few days besides that the call of the queue number screen is provided in this system so that the community can more easily install the queue so that it is not at the location. With this system, the people of Kuningan Regency are freed by the large number of queues or scattered queues, then people who are far from the office location are made easy to get a queue number without having to come to the office.

Analysis of the Implementation of the 2015-2017 National Identity Card Administration Service Policy (KTP-El) by the District Government of Bima

The expected implication of the decentralization and regional autonomy policies is strengthening local government functions in providing excellent public services. According to Law Number 25 of 2009, public services include serving the needs of the population for public goods, public services, and administrative services. In terms of population administration, the government tries to serve the public professionally, meets information technology standards, is dynamic, orderly and non-discriminatory. Population administration includes services for the issuance of electronic Identity Cards (KTP-el). The thee-KTP Issuance Policy is stated in Law Number 24 of 2013. The implementors of the thee-KTP policy are all Provincial and Regency/City Governments. The Implementing Agency is the Population and Civil Registry Office of the Regency/City government. This research was conducted with a descriptive analysis method. The main problem of this research is how the process of implementing the e-KTP policy in Bima Regency and the analysis of the variation in the population's response to the thee-KTP issuance service they receive. The government has taken various steps in order to realize the modernization of population administration. However, in the implementation of the policy for issuing electronic ID cards (KTP-el), there are still various challenges. Population satisfaction has not been met. Service implementing agencies, namely the Population Service Office and Bima Regency, still face various challenges in meeting the expectations of the population. It is concluded that the implementation of the e-KTP issuance policy is basically complex and not easy.

EFEKTIVITAS PELAYANAN DOKUMEN KEPENDUDUKAN MELALUI SISTEM PADUKO

The purpose of this study was to determine the effectiveness of “paduko” system and the factors that affect the effectiveness of population document services through the paduko system at the Padang Panjang population and civil registration office and to determine the obstacles that occurred when implementing the paduko system in the city of Padang Panjang. This research uses qualitative research with descriptive methods carried out by purposive sampling. Data collection techniques were carried out by interview and documentation study with informants of several Padang Panjang Population and Civil Registry Offices and several people who had used paduko. Paduko is an online population document service made to make it easier for people to manage population documents with paduko being able to manage population documents anytime and anywhere as easily as shopping online without having to come directly to the population service office, but in practice there are still many people who do not understand how to use paduko, especially people who are elderly because not everyone is literate about existing technology.

INDEKS INOVASI DINAS KEPENDUDUKAN DAN CATATAN SIPIL DALAM PELAYANAN PEMBUATAN AKTA KELAHIRAN DI SUMBAWA

The purpose of this study was to determine the innovation index of birth certificate making services implemented by the Department of Population and Civil Registration of Sumbawa Regency. The population in this study were all residents who carried out birth certificate making activities at the Population and Civil Registry Office of Sumbawa Regency. The sample of this study was determined based on the sampling formula from Krajcie and Roman. The number of samples in this study amounted to 66 people. The method used to collect data is by using a questionnaire. The data analysis technique used is the analysis of the innovation perception index based on the output aspect (newness dimension and productive dimension) and outcome aspect (impact dimension and sustainable dimension). The results showed that the innovation index in the output aspect scored "9" and the innovation index in the outcome aspect scored "9.2". Overall, the perception index of innovation in birth certificate services at the Dukcapil of Sumbawa Regency scored "9.1" or "91%". Based on this value, the innovation perception index of birth certificate making services at Dukcapil Sumbawa Regency is in the "Very Innovative" category.

THE INFLUENCE OF LEADERSHIP BEHAVIOR AND WORK MOTIVATION ON SERVICE QUALITY AT THE POPULATION AND CIVIL REGISTRATION OFFICE OF BOALEMO REGENCY

The purpose of this research is: 1) to find out and explain partially the influence of leadership behavior on the quality of population administration services at the Population and Civil Registration Office of Boalemo Regency; 2) to find out and explain there is a partial influence of employee work motivation on the quality of population administration services at the Population and Civil Registration Office of Boalemo Regency; 3) to find out and explain there is a simultaneous influence between leadership behavior and employee work motivation on the quality of population administration services at the Population and Civil Registration Office of Boalemo Regency.&#x0D; Quantitative descriptive research method approach with survey research type that explains the caesal relationship and conduct hypothesis testing with multiple regression analysis approach.&#x0D; The results showed that:1) There is a positive and significant influence between leadership behavior on service quality at the Population and Civil Registration Office of Boalemo Regency, which means that the better the behavior of a leader, the better the quality of service; 2) There is a positive and significant influence between work motivation on service quality at the Population and Civil Registration Office of Boalemo Regency, which means that the increase in employee motivation, the better the service provided; 3) There is a positive and significant influence between leadership behavior and work motivation on the quality of service at the Population and Civil Registration Office of Boalemo Regency, which means that the increase in employee work motivation, the better the service provided.

Impact of Human Resource Development on Public Service Through Employee Performance Of Center Mamuju

Public organizations as a place for providing services to the community must be supported by quality human resources. This is inseparable from the human resource development system, in creating superior human resources and having good performance so that the services provided can increase public satisfaction. This research is a quantitative type of research, which is conducted at the Civil Service and Civil Service Agency, Population and Civil Registry Office and five District Offices in Central Mamuju Regency. The sample in this study amounted to 102 people. Data collection was carried out through distributing questionnaires, observations, interviews and supporting documents related to the research topic. The results showed that the development of human resources through employee performance had an influence on the quality of public services in Central Mamuju Regency with an F calculated value of 15.668. greater than the F table, which is 3.09. For the probability value, the value is 0,000, smaller than 0.05.

Pengaruh Motivasi, Lingkungan Kerja, dan Inovasi Teknologi Terhadap Kinerja Pegawai pada Kantor Dinas Kependudukan dan Pencatatan Sipil Kabupaten Soppeng

This research was done at regency of Soppeng starting from November 2020 until December 2020, the data gathering was done in the official office of demography and civil registration regency of Soppeng, added data was taken from book source and internet. Data used in this research is primer data in the form of questionnaire which has been given to the respondents, method that used to processed the data was multiple linier regression using the software SPSS version 23 to help the process. The result of this research shows that (1) motivation had positive and significant result effect toward employee work performance in the official office of demography and civil registration at regency of Soppeng, (2) work environment had positive but non significant effect toward employee work performance in the official office of demography and civil registration at regency of Soppeng, (3) technology innovation had positive but non significant effect toward employee work performance in the official office of demography and civil registration at regency of Soppeng.

Analisis Penilaian Kualitas Jenis Pelayanan Tebaik dengan Metode Analytic Network Process (ANP) di Kantor Dinas Kependudukan dan Pencatatan Sipil Kota Pematangsiantar

This study aims to determine the best service quality at the Pematangsiantar City Population and Civil Registration Office, which includes services for making Identity Cards (KTP), Family Cards (KK), birth certificates, marriage certificates and receipt making. The method used in this research is the Analytic Network Process (ANP) method. The data collection technique used is a questionnaire technique that is distributed directly to the people who come to take care of the needs of personal and family data files. The parameters used consist of the facilities provided, employee behavior, services, and provisions. Determining community satisfaction with a service can be seen from the quality of the type of service. The results of this study were obtained in rank-1 with a normal value of 0.49126400, rank-2 family cards with a value of 0.18988000, rank-3 birth certificates with a value of 0.16073800, marriage certificates rank-4 with a value of 0.09707200 and Finally, rank-5 receipt services with a value of 0.06104600 With this research it is hoped that it can help the Pematangsiantar City Population and Civil Registration Service to evaluate the services provided to the community in order to meet community expectations in terms of managing the needs of personal and family data files and knowing the types of best services.

Factor influence pre-marital pregnancy in Yogyakarta, Indonesia: a qualitative study

Getting pregnant before married will raise the multifaceted consequence that can affect to the maternal mental health. In Indonesia, the incident stigmatized as the negative event and particularly, female, will have insecure feeling in their own family as well as in the community. However, the studies have been recognized the predictors of getting pregnant before married among adult. This study aimed to explore the predictors of unwanted pregnancy among Indonesian adults. Qualitative approach has been established and in-depth interview has been applied.The researcher invited teenager who eligible such as female, aged under 18, and they got pregnant before married in Bantul Regency. The main resource of data was based on the local Civil Registry Office, and the secondary data based on headman of targeted districts. Sample sized is determined using snowball sampling. The researcher has assisted by health cadres for each districts for facilitating the process of data collection. To test the validity, triangulation has been used. The parents and partner of participants have participated in this study. The observation during interaction with participants also has been done to support the validity of the result. The researcher have found in relationship, lack of knowledge, and social, as well as lack of awareness from parents are the main factors influence to getting pregnant before married among teenager in Yogyakarta, Indonesia.The findings is important for parents to build positive communication with their adolescence children. The local Civil Registry Office need to consider to collaborate with health care provider to provide information on the consequence of pregnancy before married through the program of local Civil Registry Office goes to school. Nurse and midwives need to advocate an unexpected women to have access of health.

Deep learning pre-trained model as feature extraction in facial recognition for identification of electronic identity cards by considering age progressing

The usage of the face recognition system is various, one of which is to identify missing people. Cases of missing persons can usually happen to people who do not carry an identity card, such as people with mental disorders. Identity cards have some information, namely name, address, date of birth, and a photo ID of a face. This information has stored at the civil registry office, which is an Indonesian government agency. Therefore to solve this problem, we use a photo ID as a dataset to identify someone’s identity. Photo ID as a dataset has age progressing factors in facial recognition systems. Several previous studies have discussed age progressing factors. Previous research used MORPH, CACD, and FGNET datasets. The dataset has several photos of faces consisting of various age levels for the same subject, but it is different from the photo ID that we use. For the training data process, we only use one data, namely a photo ID used to recognize faces at this point. Therefore we use the pre-trained VGGFace2 model, and then, fine-tuning the data during the training process, we use AM-Softmax loss as a loss function. Then the classification is done using SVM. The method we use than compared with the Moustafa method, which also uses a pre-trained model. The results we obtained have a better accuracy performance of 0.9351 compared to the Moustafa method of 0.733

Efektivitas Aparatur Sipil Negara dalam Pelayanan Publik Disdukcapil Kota Denpasar

When providing government agency services, the most important thing to consider is in what ways government agencies can help the community to the maximum. In providing community services, efforts need to be made by all employees of government agencies, not only in the "Front Line Office", but also in the "Back Line Office". Making a Family Card (KK) is very important and only the state civil apparatus (ASN) can process the KK, so effectiveness and transparency to the public at &#x0D; the Denpasar City Civil Registry Office (Capil) is very important in the process of public service. The formulation of this problem is how is the Disdukcapil public service arrangement in Denpasar? And how is the effectiveness of the Disdukcapil ASN service in Denpasar? The research method uses empirical descriptive. The data is processed by quality method. Data sources in the form of primary data through interviews and field observations. The results showed that the Disdukcapil Public Service Arrangement of Denpasar City was civil registration documents such as CoW, Identity Card (KTP), Population Certificate (Suket) of Population including Moving Suket, Birth Suket and Death Suket. The KK is the document that is the most handled in the Disdukcapil City of Denpasar. The effectiveness of the Disdukcapil ASN service in Denpasar City is theoretically good but needs to be improved by the application of a digital system in the procedure of making population documents. Barriers that were found were less responsive at the level of service officers (front line) up to the level of responsible agency. The response to various complaints, aspirations, and expectations of the community was not heard. In addition, the main obstacle is lack of coordination from various service units related to one another. As a result, overlapping or policy conflicts often occur between one service agency and other related service agencies.&#x0D; &#x0D; &#x0D;

The Service Quality of Family Card Administration at the Office of Population and Civil Registration of Palu

This study was conducted at the Office of Population and Civil Registration of Palu, Central Sulawesi. The purpose of this study was to find out the service quality for family card administration at the Office of Population and Civil Registration of Palu. The theory applied in this study was Zethmal, Parasuraman, &amp; Berry’s theory, which consists of 5 indicators: tangibles, reliability, responsiveness, assurance, and empathy. The type of this study was descriptive qualitative. Furthermore, the number of informants in this study was 5 people selected purposively. Data used in this study consisted of 2 types: primary and secondary data. Primary data were obtained through interviews and direct observation in the field, while secondary data were obtained from documents, regulatory rules related to the problem studied, and research reports regarding the service quality of family card administration in qualitative research. The results showed that the service quality of family card administration at the Office of Population and Civil Registration of Palu was not in a good category. This can be seen from the five indicators of service quality: tangibles, reliability, responsiveness, assurance, and empathy. Although the indicators for reliability, assurance, and empathy received a good response from the community, the indicators for tangibles and responsiveness received a poor response from the community. Therefore, the officers in the Office of Population and Civil Registration of Palu need to pay more attention to improve their service quality in order to achieve excellent service quality.Keyword - Quality, Card, Administration, Public

DATA SYNCHRONIZATION MODEL TO IMPROVE THE SUPERVISION OF LAND OWNERSHIP FOR CITIZENS TOWARDS THE INDONESIAN AGRARIAN REFORM AGENDA

The change of ownership and control of agricultural and non-agricultural land for all Indonesian people is a mandate of Article 7, 10 and 17 of Act Number 5 Year 1960 under the Indonesian Agrarian Reform. In practice, however, people can own property rights beyond the stipulated limit. The article aims to improve a fair distribution of land through the proposed model of supervision and property rights land tenure reforms. The data synchronization developed through an online system can be the tool to improve the supervision and management of land ownership and tenures.&#x0D; The methods used are the statute approach, socio-legal approach, and case study approach. The statute approach analysed existing statutes regarding land and land rights in Indonesia, the result is further observed in practice through the socio-legal approach by observing the data and figures in local regions. The case study approach reviews past judgments in the matter to examine the consistency and sufficiency of prevailing laws and policy and the direction of its developments.&#x0D; This study found that there is still an ineffective implementation of the law resulting in people having lands more than their limit. The proposed data synchronization model developed through an online system can solve this problem by harmonizing data in local regions with the existing data at the Civil Registry Office and the Tax Office.&#x0D; This study provides an essential contribution to the existing literature of Indonesian Agrarian Reform as well as a guideline for policymakers.

ANALISIS EFEKTIVITAS SISTEM INFORMASI MANAJEMEN PENERIMAAN PENGELOLAAN PERMOHONAN ADMINISTRASI KEPENDUDUKAN (SIMP3AK) PADA DINAS PENCATATAN SIPIL KOTA MAGELANG

Penelitian ini bertujuan untuk mengetahui efektivitas Sistem Informasi Manajemen Penerimaan Pengelolaan Permohonan Administrasi Kependudukan (SIMP3AK) Pada Dinas Pencatatan Sipil Kota Magelang. Pengumpulan data menggunakan metode wawancara, observasi dan dokumentasi. Keakuratan data dari Sistem Informasi Manajemen Penerimaan Pengelolaan Permohonan Administrasi Kependudukan (SIMP3AK) dinilai sudah lebih akurat jika dibandingkan dengan sistem manual, karena semua data penduduk disimpan dalam data base, sehingga pada saat data penduduk dibutuhkan operator tinggal mengakses data yang telah ada. Namun masih terdapat kelemahan dari program SIMP3AK yaitu terdapat kesalahan data penduduk, kesalahan foto dengan data yang tercantum. Pelaksanaan implementasi Sistem Informasi Manajemen Penerimaan Pengelolaan Permohonan Administrasi Kependudukan (SIMP3AK) pada Dinas Pencatatan Sipil Kota Magelang sudah berjalan dengan baik, walau masih terdapat beberapa kekurangan. Diharapkan pelayanan kepada masyarakat khususnya administrasi kependudukan dapat lebih baik dan maksimal.

Effectiveness of e-ID card services in subdistrict city North Ternate

This research is a descriptive qualitative study to analyze or explain the effectiveness of e-ID services in Ternate City District Office in improving the handling of service of e-ID; study descriptive aimed to explain something the object of research is relatively deep and focused on the object study. The research results show that the implementation of e-ID services in the District of North Ternate City began recording the mass until manually recording is currently not implemented effectively. This can be proven by several indicators of effectiveness measurement, namely the Achievement of Objectives in terms of the time target has not been achieved. In terms of the final goal, which is the concrete target of recording implementation for compulsory e-ID Card, only 92.49% have been recorded while the remaining 7.51 % have not been recorded. There is miscommunication between the sub-district government and the civil registry office of Ternate City so that for now, all recordings have been pulled in the civil registry office of Ternate City.

Temporality of the institute of state registration of marriage in Russia: the trend of expanding digitalization

The digitalization of state registration of marriage is part of the process of creating an information society and an electronic state. Now the Unified State Register of the Civil Registry Office has been created and the archive of the Civil Registry Office has been digitized, which ensures the collection, processing, storage, receipt, use and protection of information about the family-legal status of a citizen, as well as the relevance and reliability of such information. Historically the institution of state registration of marriage was defining a compromise between private and public interest and performed three main functions: protective, confirming and accounting. A married couple is provided with legal protection of its rights and legitimate interests just in case of compliance to the established requirement for state registration of marriage. State registration is the only admissible evidence when challenging the presence or absence of spousal legal relations (personal and property). The demographic component of state registration of marriage contributes to the formation of an effective state policy in the field of family and marriage.

Collaborative governance model in COVID-19 pandemic mitigation: a temporary unconditional cash transfer program

The COVID-19 disaster has spread all over Indonesia, causing a sense of laziness for people in the economy by paying very large costs, limited activities, and even losing their jobs. The government through the direct cash assistance program as a mitigation measure in reducing the impact of the COVID-19 pandemic, but so far it has not been effective. The purpose of this study was to determine the ideal cooperative governance model for the cash transfer program during the COVID-19 pandemic. This study uses a qualitative method with a descriptive approach. The results of this study indicate that the cash transfer program still has many obstacles in distributing it to many people who are not on target, which is the result of collaboration between stakeholders such as the Social Service, Population and Civil Registry Office, Village Government, Village Community, Coordinator Team Field, and the COVID-19 Task Force Team. To increase cooperation between these stakeholders by strengthening on several sides such as: First, the government conducts data collection and systematic data collection between the recommendations of the names of beneficiaries from the village with the approval by the Population and Civil Registry Office and the Social Service Office. Second, the Government and the Community carry out monitoring and supervision. The desired impact is that the temporary unconditional cash transfer program can run effectively and benefit people in need. This program is a social network during the COVID-19 period.