McLean Model Research Articles

Analisis Kesuksesan Website Gratis Kabeh Dengan Pendekatan Delone And Mclean

The Kabeh Free Website is a system used for submitting population documents, the website is a solution for residents in Banyumas, especially those who are far from Purwokerto City, to be able to submit residence documents online without having to go to Dindukcapil. However, in practice, there are still residents who choose to register offline, while there are several complaints from the Banyumas community that there is no submission guide on the website, delays in confirmation via e-mail, users have difficulty submitting because the website is having an error. This is the reason for researchers to conduct research with the aim of knowing the success of the Gratis Kabeh website with the DeLone and McLean model and knowing which variables have an influence on the Gratis Kabeh website. The sample used in this study amounted to 250 samples with a purposive sampling technique. The method chosen is the DeLone and McLean Is Success Model, to determine the effect of the variables in this model. The results showed that the overall research hypothesis was accepted because it had a significant and positive effect, then the results of the F2 value showed a weak effect on the variables Information Quality, System Quality, Service Quality on Use and User Satisfaction, and the Usage variable on User Satisfaction and Net Benefit had a weak effect . However, the User Satisfaction variable has a moderate effect on Net Benefit

Evaluation of data analytics-oriented business intelligence technology effectiveness: an enterprise-level analysis

PurposeA crucial question still remains unanswered as to whether data analytics-oriented business intelligence (hereafter, BI) technologies can bring organizational value and benefits. Thereby, several researchers called for further empirical research to extend the limited knowledge in this critical area. In an attempt to deal with this issue, we presented and tested a theoretical model to assess BI effectiveness at the organizational benefits level in this research article.Design/methodology/approachThe suggested research model expands the application of the DeLone and McLean model in BI technology success or effectiveness research from individual level to organizational level. A cross-sectional survey is developed to obtain primary quantitative data from business and technology managers who are depending on BI technologies to make operational, technical and strategic decisions in Jordanian-listed firms.FindingsEmpirical findings show that system quality, information quality and training quality are significant predictors of user satisfaction, but not of perceived benefit. Data quality was found to be a strong predictor of both perceived benefit and user satisfaction. The influence of perceived benefit on user satisfaction was significant in turn both factors positively affect organizational benefits.Originality/valueThis research paper is a pioneering effort to assess BI technology effectiveness at an organizational level outside the context of developed countries. To the best of the authors’ knowledge, no prior research has combined all dimensions used in this research in one single model.

Decision Support System Determining Priority for Road Improvements to Support Sustainable Road Construction

Sustainable transportation is a reflection of the concept of sustainable development in the transportation sector. Sustainable roads protect and augment natural resources and the processes involved. The Department of Public Works, Spatial Planning and Land (PUPRP) of Parigi Moutong Regency is the part responsible for maintaining and repairing roads in Parigi Moutong Regency. The limited budget and the number of roads being managed make the process of determining the priority of road repairs not right on target. This study aims to assist the government in determining road improvement priorities. Therefore, a web-based decision support system for determining road repair priorities was developed. This system was developed using the Weighted Aggregated Sum Product Assessment (WASPAS) method. The results of this study are applications that can help make decisions in determining road repair priorities using the WASPAS method. The results of testing the application using Black Box testing result that all system functions run well and in accordance with the initial design. Furthermore, testing the application using the Delone and McLean Model, the results are very good.

The Influence of System Quality, Information Quality, and Service Quality on User Satisfaction Through Use in The Blibli Marketplace

This study aims to determine what factors influence the success of the Blibli application using the Delone & McLean model. The variables used in this research are system quality, information quality, service quality, user activity, and user satisfaction. The population in this study are marketplace users who have used and shopped at the Blibli application, with a sample size of 190 respondents. The data collection technique used a questionnaire, and the data analysis technique used was the SmartPLS analysis tool. Based on the results of the study, of the ten hypotheses, seven hypotheses are accepted, namely information quality and service quality have a positive effect on user activity, system quality, service quality, and user activity have a positive effect on user satisfaction, information quality and service quality have a positive effect on user satisfaction through user activity. The contribution to this research resulted in a model for measuring the effectiveness of the Blibli application system that companies can use to develop applications in the future to increase user satisfaction with the Blibli application.

DeLone and McLean Model Testing upon The Information System Implementation of New Student Enrolment at Junior High school Level in Pekalongan City

The information technology based Information System in education has been used in responding the change and as a tool in maintaining efficiency and effectiveness, especially for the online system of new student admission (<em>PPDB</em>). The Pekalongan City Education, since 2014, has developed an online junior high school New Student Admission application. This system was built to handle the process of admitting new students, from registration, selection to announcement of selection result. Even though it has been implemented for 6 years, the measurement of the success of implementing PPDB online has not been carried out. The purpose of researching is to determine the success of implementing the PPDB online information system for junior high school level. The modified DeLone and McLean model was used to measure the success of online <em>PPDB. </em>Research respondents were all admin and operators of the online PPDB system as many as 92 respondents. The data analysis method for processing variables used linear regression statistical analysis. The test results show that system quality, information quality, service quality, and user satisfaction have a significant and significant effect on net benefits, so that users benefit from the online PPDB information system.

Influence of Mobile SMS Bill Query Application on Service Delivery by NAWASSCO AND NAIVAWASCO Water Utilities in Nakuru County

Water utilities play a critical role in providing safe and reliable water services to the public. However, ensuring efficient service delivery can be challenging, especially in areas with limited resources and inadequate infrastructure. In recent years, the use of mobile technology has emerged as a potential solution to address some of these challenges. This study examines the influence of a mobile SMS bill query application on the service delivery of two water utilities, NAWASSCO and NAIVAWASCO, in Nakuru County. This study aimed to determine the influence of mobile SMS bill query applications on service delivery by NAWASSCO and NAIVAWASCO water utilities in Nakuru County. Delone and McLean's IS success model, derived from the information systems (IS) theory, guided the study. A cross-sectional survey research design was adopted to achieve this, and data were collected using a structured questionnaire. Purposive sampling was used to select 33 and 24 staff in NAWASSCO and NAIVAWASCO water utilities, respectively. The Census method was employed since the target population was less than 100. Descriptive and inferential statistics were used to analyze the data. OLS regression analysis was used to test the hypotheses at a 0.05 significance level. The OLS regression analysis revealed that mobile SMS bill query applications significantly influenced water service delivery in water utility companies ( β = 0.212, p < 0.05). Water utility companies in Nakuru County should continue investing in and promoting the mobile SMS bill query application. Keywords: Mobile SMS Bill Query Application, NAWASSCO and NAIVAWASCO, Service Delivery and Water Utilities DOI: 10.7176/EJBM/15-6-06 Publication date: March 31 st 2023

Assessing RFMIS Implementation Using DeLone and McLean Model: En-hancing Regional Financial Management

This research study focuses on assessing the implementation and effectiveness of Regional Financial Management Information Systems (RFMIS) within the context of regional governance. Employing the DeLone and McLean Model dimensions, the research aims to comprehensively analyze the system's impact on financial management practices and its significance within regional governance structures. By examining user perceptions and system performance, the study evaluates the strengths, weaknesses, and the implications of RFMIS implementation. Key findings reveal the importance of system quality, information accuracy, user satisfaction, and service quality as pivotal determinants of the system's success. The study emphasizes the RFMIS's role in improving decision-making, transparency, and operational efficiency in regional financial management. Furthermore, the research highlights identified weaknesses in user interface, support services, system maintenance, and adaptability, signifying areas necessitating immediate attention for improvement. The implications of this research extend beyond regional financial management, emphasizing the broader transformative potential of information systems in promoting transparency, enhancing governance, and driving positive outcomes. Addressing the identified weaknesses presents opportunities for better system performance and user satisfaction, contributing to the continued advancement of effective information systems within regional governance. This study's insights emphasize the importance of continued investment, user-centric design, and ongoing adaptation in information systems, setting a precedent for effective governance practices and technological innovation across various sectors.

Understanding the Impact of a Learning Management System Using a Novel Modified DeLone and McLean Model

Due to the evident importance of e-learning in education, the number of e-courses and systems delivering various services has exploded. Thus, evaluating e-learning systems is critical to ensuring their successful delivery, practical use, and beneficial effects on learners. Therefore, this study aims to evaluate the success of learning management systems using the modified DeLone and McLean model. A survey involving 239 in-service vocational teachers evaluated the research model. Statistical analysis was used to examine the hypotheses, specifically linear regression analysis. The results of the nine proposed hypotheses indicate that two had an insignificant relationship: information quality on user satisfaction (H5) and system quality on use (H7). The finding shows that the proposed model may give an alternative point of view to the LMS evaluation.

Evaluation of the Success of the Academic Information System (SIAMIK) with the DeLone and McLean Model

Evaluation of information systems is needed to determine the quality of system use. Therefore, it is necessary to measure the success of an information system, one of which is the DeLone and McLean model, which consists of six factors measuring the success of an information system. SIAMIK is an academic information system designed to meet the minimum requirements needed in processing academic information. This research is divided into several stages to test the 10 initial hypotheses. The data collected were 1560 correspondents from questionnaires distributed to students as SIAMIK users. Furthermore, the results of the validity and reliability tests were continued with SEM analysis for hypothesis testing. The evaluation results were obtained for the 10 hypotheses that have been formed. there are 3 accepted hypotheses and 7 rejected hypotheses. Therefore, it can be concluded that the use of SIAMIK within the scope of Atma Jaya Makassar University has not been successful.

Mapping the relationship between virtual supervision, online program quality, and international student satisfaction in COVID-19 pandemic World: does e-learning quality mediates the relationship

ABSTRACT The COVID-19 outbreak has dramatically changed all spheres of humans and caused the interruption of educational settings around the globe. It necessitated the rapid transition of virtual supervision and online service delivery internationally. The present study constructed a model using equity theory and the D&M (DeLone and McLean) model to analyze the relationship between dependent and independent variables. Twenty-one carefully chosen items fell under four domains: online program quality, supervisor supervision, e-learning quality, and student satisfaction. The author performed an empirical analysis on a sample of 503 international students registered in Master's and Ph.D. programs from 18 universities in six provinces of China during the pandemic through an online survey. Results revealed student satisfaction with the assistance and support from supervisors in the virtual space, while online program quality showed weak links in the model. The full mediating effect of e-learning quality was observed.

Application of the updated DeLone and McLean IS success method to investigate e-CRM effectiveness

Information and communication technology has a significant influence on employee procedures. Businesses are investing in e-CRM technologies, yet it is difficult to assess the performance of their e-CRM platforms. The DeLone and McLean Information Systems Success framework can be modified to the current e-CRM assessment difficulties. The new framework's different aspects provide a concise framework for organizing the e-CRM key metrics identified in this study. The purpose of this study is to apply and verify that the Updated DeLone and McLean IS Model can be employed to explain e-CRM adoption among employees, along with the extended Updated DeLone and McLean Model with its five output factors, namely system quality, service quality, information quality, ease of use employee satisfaction. For this study, data was collected from 300 employees working on e-CRM and the data were analyzed using PLS-SEM. The experimental framework has a significant effect and shows that most of the hypotheses of the study are supported. Moreover, the framework contributes to the area of the success of e-CRM and individual performance.

Evaluating the success of Iran Electronic Health Record System (SEPAS) based on the DeLone and McLean model: a cross-sectional descriptive study

BackgroundQuality dimensions are the most important criteria for predicting the success of an information system. The current study aims to evaluate the success of the Iran Electronic Health Record System (SEPAS) based on the DeLone and McLean model for information system success.MethodThis nationwide cross-sectional study was conducted in 2021. Participants were 468 health information management personnel who had working experience with SEPAS. Data were collected using a questionnaire based on the DeLone and McLean model. The validity and reliability of the questionnaire were confirmed. Data were analyzed using SPSS 22 through descriptive and analytic analysis including t-test and ANOVA.ResultsMost participants were female (70.9%) and almost half of the participants mean age was between 30 and 40 years old (49.6%). The total mean of SEPAS success was 3.42 ± 0.53. According to the participants’ perspectives “system quality” was the most influencing factor on SEPAS success. The least influencing factor was SEPAS “benefits”. There was a significant relationship between the mean score of SEPAS success and age (p value = 0.001), Education level (p value = 0.01), and Work experience (p value < 0.001).ConclusionThe total mean of system success was not acceptable. SEPAS has not been much successful in providing net benefits like provision of electronic services which locate patients in the center and improve the delivery of care to them. It sounds that SEPAS is not stable enough that means crashes sometimes. Hence, considering the required infrastructures for quick response and stability is more critical, especially when healthcare providers are supposed to use the SEPAS.

Aplikasi Edmodo dan Minat Siswa Sekolah Dasar Dalam Pembelajaran Online : Pengujian Model Delone &amp; Mclean

This study aims to analyze the effect of using the Edmodo application on students' interest in online learning by testing the Delone &amp; McLean model. This research method used an analytical survey with a quantitative approach. The population in this study were students of Duren Sawit 13 Pagi Elementary School, with a total sample of 92 students according to the measurement of the G*Power application, which consisted of VA, VB, and VC graders. This research instrument used a questionnaire via a Google Form. The data analysis technique used was the reliability test, validity test, and hypothesis testing using the SmartPLS application. The results of this study indicated that of the eight hypotheses tested, only two were accepted. In comparison, the other six hypotheses were rejected, meaning that the Edmodo application could not increase elementary school students' interest in online learning. It is caused by many students having difficulty using the application, students being less active during the learning process, lack of interaction between teachers and students, and not all students having adequate internet access. In contrast, this application was very dependent on the internet.

The Contribution of Learner Characteristics and Perceived Learning to Students’ Satisfaction and Academic Performance during COVID-19

With the rapid spread of COVID-19 worldwide, governments of all countries declared the closure of educational institutions to control its transmission. As a result, institutions were under pressure to offer online education opportunities so that students could continue their education without interruption. The unintended, hasty and unknown duration of the strategy encountered challenges at all pedagogical levels, especially for students who felt stressed out by this abrupt shift, resulting in the decline of their academic performance. Hence, it is necessary to comprehend the approach that might improve students’ involvement and performance in online learning. In this context, the current study used four models to understand the phenomenon: the Task Technology Fit (TTF), the DeLone and McLean Model of Information Systems Success (DMISM), the Technology-to-Performance Chain model (TPC) and the Technology Acceptance Model (TAM). The data for this study were obtained from 404 university students from the top ten universities of Pakistan. The results analyzed using structural equation modeling (SEM) show that learner characteristics positively predict performance through user satisfaction and task technology fit mediating function. Moreover, learner characteristics were also observed to have a significant positive influence on the academic performance of the students, with the mediating functions of user satisfaction and actual usage of the system. Likewise, perceived learning moderated the relationship between learner characteristics and user satisfaction. This research work provides policymakers with a profound framework that emphasizes how employing online learning technologies can strengthen the academic potential of students.

Continuance Intention of Mobile Banking Applications in Indonesia: Integrated TAM-Delone and Mclean Model

This study attempts to explain the continuance intention of mobile banking applications using the integrated technology acceptance model (TAM) and Delone and Mclean's information systems success model. A total of 258 responses were collected from mobile banking users in Indonesia. PLS-SEM was used to analyze the data and test the proposed hypotheses. The results showed that perceived ease of use has a significant influence on perceived usefulness but not satisfaction. Perceived usefulness, system quality, and service quality positively influence satisfaction, but perceived security and information quality are not significant determinants of satisfaction. This study confirmed the positive effects of perceived usefulness and satisfaction toward the continued intention to use mobile banking apps. This study is one of the first to integrate two popular information system theories, specifically TAM and Delone's and Mclean's IS success models, to explain the post-adoption behavior of mobile banking users, which is still relatively under explored.

Personal Information Technology Infrastructure Quality (PITIQ) Influence on Information and System Quality in LMS Success Models

The COVID-19 Pandemic has forced educational institutions, including in higher education level, to change teaching and learning process. They must carry out all teaching and learning processes using the Learning Management System (LMS). Information Technology Infrastructure (ITI) plays an essential role in LMS. Most studies have been focused on ITI based on organizational perspectives, and only few of them is based on personal resource. This study examined the impact of Personal Information Technology Infrastructure Quality (PITIQ) on the success of LMS. It used the DeLone and McLean model. The participants were 105 students using LMS in Indonesian public universities. This study also employed Partial Least Squares Structural Equation Modeling (PLS-SEM) to analyze the survey data. The results indicated that PITIQ provide a significant impact on both the LMS quality of the system and the LMS quality of information. Based on R-square results, the implications of variables in the proposed model were LMS System Quality (52.9%), LMS Information Quality (47.6%), Student Satisfaction (59.6%), the Use (17.0%), and Net Benefit (72.1%). The quality of the system and information from the LMS provider would not be well received if the PITIQ was of low quality. The system’s quality and information quality affect student satisfaction with the LMS. Furthermore, students can experience the Net Benefits of LMS if they continuously use and are satisfied by LMS services.

AN INVESTIGATION OF GRADUATE STUDENTS’ USAGE OF SYNCHRONOUS LEARNING PLATFORMS IN THE POST COVID-19 ERA

Alternative methods for instruction after a pandemic for higher education applied synchronous learning platforms. Graduate students could take classes from any area employing their mobile devices and internet connectivity. The study was to expand technology satisfaction and DeLone and McLean’s model among graduate students employing synchronous learning platforms post COVID-19. Data obtained from a survey and 204 participants of Thai and international students filled the questionnaires. The proposed hypotheses analyzed applying a type of Partial Least Squares. The results denoted that computer self-efficacy, service, information, and system quality significantly and directly influences TAM (perceived usefulness and perceived ease of use). In addition, satisfaction was effected by TAM. System quality has higher important in increase satisfaction of synchronous learning platforms in the post COVID-19. The findings will assist universities and stakeholders in service planning use synchronous learning platforms in remote learning. Managerial implications can be discussed. Keywords: Synchronous Learning Platforms, DeLone and McLean Model, Technology Satisfaction Model, Post COVID-19 Era DOI： https://doi.org/10.35741/issn.0258-2724.58.2.30

Net Benefit on E-Invoice Implementation: Applying the Delone &amp; McLean Information Systems Success Model

E-Invoice is one of the preeminent products of E-Government. It is an application used to make electronic tax invoices and connected to an online website to report VAT. As a tax collection and reporting instrument, E-Invoice is believed to have escalated the government's capability of tax collection since it is more convenient, integrated, transparent, fast, effective, and efficient. It is cutting a lengthy tax administration procedure into a more comprehensive and efficient way. Therefore, the development and adoption of this system are crucial for various countries around the world. Hence, this study aims to analyze the success factor of E-Invoice using Delone and McLean's Information System Success Model. 121 samples were collected from respondents who are experienced in using the E-Invoice. SEM PLS method is used to analyze the data. The results show that the E-Invoice system is not fully integrated, thus affecting the outcome of user satisfaction. Overall, system quality and information quality affect intention to use significantly and positively, while service quality affects intention to use positively but not significantly. Then user satisfaction affects Net Benefit significantly and positively. In the end, the adoption of E-Invoice accelerates the processing of tax invoices and VAT reporting, providing convenience, effectiveness, and efficiency to users.

Social Media Applications Through the Lens of Delone and Mclean's Information System Success Model: Does Perceived Privacy Matter?

Social Media Applications Through the Lens of Delone and Mclean's Information System Success Model: Does Perceived Privacy Matter?

Measuring the Success of Corporate Annual Tax Online Reporting: Applying the Delone &amp; McLean Information System Success Model

E-SPT is one application created by the Directorate General of Taxes to help reporting annual tax return by both individuals and corporations. It helps reduce time and cost of taxpayers to submit their taxes and pay it on time.The research is conducted to measure the success of corporate annual tax reporting using the DeLone &amp; McLean model of IS Success. Data were collected from online questionnaires from 115 users who have experience in filing corporate annual tax reporting as samples. The data were analyzed using Smart PLS software. The result showed that two hypothesis, which are information quality positively affects system use and service quality positively affects user satisfaction are rejected, and the conclusion is E-SPT is succesful in helping taxpayers to pay their corporate annual tax.