Personal Information Technology Infrastructure Quality (PITIQ) Influence on Information and System Quality in LMS Success Models

Abstract

The COVID-19 Pandemic has forced educational institutions, including in higher education level, to change teaching and learning process. They must carry out all teaching and learning processes using the Learning Management System (LMS). Information Technology Infrastructure (ITI) plays an essential role in LMS. Most studies have been focused on ITI based on organizational perspectives, and only few of them is based on personal resource. This study examined the impact of Personal Information Technology Infrastructure Quality (PITIQ) on the success of LMS. It used the DeLone and McLean model. The participants were 105 students using LMS in Indonesian public universities. This study also employed Partial Least Squares Structural Equation Modeling (PLS-SEM) to analyze the survey data. The results indicated that PITIQ provide a significant impact on both the LMS quality of the system and the LMS quality of information. Based on R-square results, the implications of variables in the proposed model were LMS System Quality (52.9%), LMS Information Quality (47.6%), Student Satisfaction (59.6%), the Use (17.0%), and Net Benefit (72.1%). The quality of the system and information from the LMS provider would not be well received if the PITIQ was of low quality. The system’s quality and information quality affect student satisfaction with the LMS. Furthermore, students can experience the Net Benefits of LMS if they continuously use and are satisfied by LMS services.