Management Of Public Services Research Articles

COVID-19 seroprevalence among local authority workers from Orléans Métropole, the Community of Communes of the Terres du Val de Loire, the local public service management centre of the Loiret department and the Region Centre Val de Loire: a prospective epidemiological study

ObjectiveTo evaluate the SARS-CoV-2 seroprevalence among local authority workers, depending on their position and potential interaction with the public.MethodsA cohort of volunteer participants was recruited among local authority workers of...

Resource-based View: A new strategic perspective for public health service managers

The resource-based view (RBV) theory is a widely accepted strategic management theory, particularly within private sector organisations. [1,2,3] However, within public healthcare settings, the level of empirical support available on the use and appropriateness of RBV within this environment is largely unchartered. Consequently, this paper aimed to further understand the level of evidence for the purpose of providing an insight into how it may be used to improve the efficiency and effectiveness of public health organisations. An extensive literature search returned a total of 859 studies. Of these, just 13 studies met the inclusion criteria of being an investigation of the use of RBV theory in public sector healthcare organisations. The analysis conducted demonstrates that while the use of RBV theory has been relatively slow, the benefits are positive. The practical application of RBV theory lies in strategically mapping the relationships between resources, capabilities, and public value, relevant to healthcare organisations, in order to gain and understand how public value is created to provide a competitive advantage and superior performance for the organisation.

Determinants of proper disposal of single-use masks: knowledge, perception, behavior, and intervention measures.

Although many studies testify to consumer behavior's role in the context of waste-related sustainability objectives, little research examined what people know, think, and feel about the environmental impacts of their personal protective equipment (PPE) or their behavior towards them, in general. Therefore, the present article complements existing information about the public perceptions, knowledge, and behavior of single-use masks in a context where the pandemic has put increasing pressure on waste management public services. From February to June 2020, municipal solid waste increased ten times in Romania. The study identified the factors that predicted the proper disposal of single-use masks and the measures preferred to prevent or minimize the negative impact of single-use mask waste. Data from a representative sample of 705 Romanians were collected using a structured questionnaire. The data were analyzed with SPSS and SmartPLS. The Cochran's Q test was run to determine the existence of differences between percentages of people who preferred various measures. Dunn's test with a Bonferroni correction was used to identify the exact pair of groups where the differences were located. The study utilized structural equation models (SEM) based on at least partial squares with SmartPLS software (3.2.8) to investigate causal links between constructs. The model considered that the dependent variable (environmentally friendly behavior: proper disposal of single-use masks) could be influenced by the knowledge, perception, behavior, and demographics variables. The findings indicated that knowledge of the type of material of single-use masks had a direct positive (β = 0.173) and significant effect on their proper disposal. The perception of mask waste impact has a negative and significant (β = -0.153, p < 0.001) impact on the proper disposal of single-use masks. This path coefficient illustrates that the worse the perceived impact of single-use masks on waste management activity, the higher the proper disposal of single-use masks. Gender has a positive (β = 0.115) and significant (p < 0.001) effect on the proper disposal of single-use masks. It was concluded that the 5Rs waste management approach should be reconsidered for single-use mask waste. For example, "Reuse" and the classic "Recycle" have limited applications since they may lead to virus transmission and possible infection. "Reducing" the use of single-use masks could have repercussions on one's health. Summing up, the study outlined recommendations for effective interventions for the proper disposal of single-use masks from the perspective of behavioral studies.

The inequalities reduction through healthcare decentralisation in low-middle income countries: The case of Tunisia.

Healthcare decentralisation is a model of public service management founds on the wider distribution of the decisional power about healthcare. The decision power is split by central government also with the local health authorities. Since the 1980s, at worldwide level this reform has being applied for guaranteeing equity, efficiency, quality and financial sustainability in the healthcare services provision. In the last years, healthcare decentralisation is happening especially in low-middle income countries. With regard to the analysis of the effectiveness of decentralisation in healthcare, the obtained results are mixed. This study aims to investigate the contribution of management in the first steps of decentralisation's implementation for reducing health inequalities in Tunisia. To have the management's point of view, a survey was sent to all directors of the Tunisian regional hospitals. Health management was able to offer operative and timely solutions to the homogenisation and the improvement of healthcare services supply in Tunisia. For healthcare managers the guarantee of an equal and effective Tunisian healthcare system is into the application of a differentiated decentralisation. The differentiated decentralisation of healthcare system allows to resolve regional issues in Tunisia. These interventions permit to obtain consistent positive results about the satisfaction of Tunisian population health needs. The differentiated decentralisation of healthcare system could also be useful for similar countries, for example, of MENA are of low-middle income countries.

Identifikasi Manajemen Pelayanan Publik Dengan Pendekatan Smart Governance Pada PPSDM Migas

Public service is the implementation of the obligations of the government apparatus as a state servant, a public service intended to fulfill the rights of citizens and create good governance. This research aims to find out the management of public servants with a good governance approach at the Center for Human Resources Development of Oil and Gas. The benefits of this research as a material for the study and evaluation of public services in the Center for Human Resources Development of Oil and Gas in order to realize the principles in value good governance. The results of this study show that the quality of public service management at PPSDM Migas has been done well. This can be seen from the percentage of achievements on the five policy pillars used to realize optimization of service performance. In addition, public services in PPSDM Migas have also been in accordance with good governance by involving internal and external parties in conducting public sector management in accordance with the needs of the community, especially in the field of oil and gas.

The Role of Locality in Public Service Management of Ecuador

The Ecuadorian Government with the aim of planning and making decisions in real time should include the perspective of a new city model in function of the new social needs and the construction of an image for its own country and the international arena. Foreign Direct Investment (FDI) should be a fundamental support for these to provide jobs for youths and the ability to generate new businesses. Nowadays, there are public decision-making processes to influence public policy. The author seeks to reflect on local governments and their current perspective regarding the provision of services. Indeed, public management plays a fundamental role in the development of different programs in the field of the digitalisation of services to generate viable solutions and try to improve the quality of life of its inhabitants. Methodology: secondary sources were used for content analysis based on the overview of relevant literature written in English and Spanish.

A Multi-Faceted Approach to Improving Public Services in Low-Income Housing in Windhoek, Namibia

The characteristics of low-income housing in Namibia include severe inequality in housing standards, heavy reliance on non-office jobs, overcrowding, and poor infrastructure. This study uses a survey and semi-structured interviews to investigate the improved service delivery of this low-income housing. It explores this through the perspectives of community-based facilities management, sustainability, and enterprise development. In particular, the study examines opportunities for enterprise development, the willingness to participate in the production and management of public services, and the current state of public services in selected settlements in Windhoek. The results show that a lack of access to fire safety, disaster prevention, recreation, green spaces and tourist facilities are gaps in service delivery. Residents are willing to participate in both the co-production and management of public services. The study also found that residents have the appropriate skills to enable their engagement in management and production, and suitable governance structures are put in place to foster trust. The study recommends a policy that requires community visioning focused on public service improvement. It also calls for renewed trends in low-income people’s participation in public service development processes. The study’s contribution to existing knowledge on this subject is that it produced a multi-faceted framework for improving public services in low-income housing that is based on principles (and actions) of sustainability and policy (and planning) of land/housing access and has the potential to lead to public service-based community wellbeing.

KAMU HİZMETLERİNDE VE DEVLETTE YENİLİKÇİ PERFORMANS YÖNETİMİNİN SORUNLARI VE ÇÖZÜMLERİ ÜZERİNE BİR TARTIŞMA

Performance management is a tool that focuses on measuring and managing the progress in the working environment to evaluate organizational goals and provide new development opportunities. In Turkey, as in many developing countries, the public sector has suffered setbacks, primarily attributed to ineffective and inefficient management, subjectivities, politization, nepotism and disruptions in public services. That is why performance management is mainly related to business and organizational management sciences. There are multidimensional stakeholder management approaches, balanced scorecard approaches, corporate approaches, radical learning approaches, and artificial intelligence (AI) supported automation approaches that are becoming more and more effective in this field. In some studies, in the literature, it has been determined that one of the most significant effects of AI on HR is performance management, and it continues to progress like this. This study based on literature and market reports, gives a perspective on possible solution scenarios by evaluating the malfunctions in the performance system in the public sector and tries to present a highly innovative performance management approach based on AI tools that can increase the performance.

Estimating the cost efficiency of public service providers in the presence of demand uncertainty

Public service managers generally make input choices in the face of uncertainty about future demands for service. This is generally not taken into account when estimating cost efficiency. In the operations research literature, for example, the standard approach to estimating cost efficiency is based on the assumption that managers choose inputs to minimise the cost of producing realised (i.e., observed) outputs. However, when outputs are unknown at the time input decisions are made, most managers will instead choose inputs to minimise the cost of producing output targets (e.g., minimum service levels, predicted maximum demands). In this paper, we explain how data envelopment analysis (DEA) estimators can be used to estimate cost, technical and allocative efficiency in these situations. The methodology is applied to Australian data on hospital and health service providers. We obtain estimates of efficiency that are quite different from estimates obtained using a standard approach that ignores uncertainty. Our work has important implications for performance evaluation and improvement programs in many public service settings.

AUTHORITY OF SERVICE INSTITUTION MANAGEMENT AUTONOMY HEALTH IN SUMENEP DISTRICT

A new paradigm of government management has been carried out in Indonesia with the Public Service Agency/Regional Public Service Agency (BLU/BLUD) program with the issuance of the Peraturan Pemerintah Nomor 23 Tahun 2005. Public services are not only a new form of state financial management but also a new paradigm for public sector service management (Lestari, et al, 2019). The Puskesmas is the spearhead of the leading health services. The existence of a health center is very necessary to improve the health status of the community. The Puskesmas has various functions, one of the main functions and tasks of the Puskesmas is to provide basic health services to the community in its working area which is most widely used by the middle to lower class of society. In order for the puskesmas to carry out its functions optimally, various efforts to provide autonomy for the management of the puskesmas have been carried out according to existing regulations. Through this policy, puskesmas are given the authority to use the income they earn directly to finance operational activities, maintenance activities and improve human resource capabilities.

A public service management model as an antecedent for citizen satisfaction and fiscal policy

PurposeThe study of citizens' perceptions of the performance of public services and their relationship with the taxes allocated to them is of great interest in the context of public and fiscal management and the welfare state. This study has a twofold objective in defining a structural equation modeling (SEM) model: on the one hand, to measure the relationship between the perception of the performance of public services and the taxes allocated to them and on the other hand, to study the reflection of the perception of the performance of public services on the happiness and satisfaction of citizens.Design/methodology/approachTo achieve this objective, a descriptive cross-sectional study was carried out based on data from the “Public opinion and fiscal policy, 2022” questionnaire of the Centro de Investigaciones Sociológicas (CIS) through a survey with a sample of 2,543 citizens representative of the Spanish population. The partial least squares (PLS) method was applied to test the following hypotheses.FindingsThe result of this research allows us to know which variables in relation to citizens' perception of the functioning of public services have a positive influence on use of taxes and on citizens' happiness and satisfaction.Originality/valueOne of the novelties of this study is to analyse the effect of consumer perception on the performance of public services from the perspective of the welfare state by improving citizens' happiness and satisfaction.

The Public Service Management of the Medan City Government in Combating Illegal Charges

The practice of illegal levies in the implementation of public services is an act that is very detrimental to various parties, in this case the community and the state are victims. The practice of illegal fees can be prevented by improving the quality of service management based on 3 main principles, namely transparent, accountable, and participatory. This paper will review the efforts of the Medan City Government in eradicating the practice of illegal levies (Pungli) in Medan City. This research is a qualitative research with a descriptive approach to literature study. The data is obtained by taking a public assessment of the quality of service in the public sector in the review column or comments contained in the media or aspiration channels within the Medan City Government including websites, social media channels, and so on. Data analysis was carried out by data reduction, data presentation and drawing conclusions. The results showed that there was a decrease in the number of illegal levies in the public sector of the Medan City Government

Assessment of retrained public service employees for effective performance: a professional development myth

The public sector necessitates the development of public service managers’ competencies. However, this need has received far too little attention, particularly in terms of stakeholder management and service delivery. The case study method was used to interview seven public managers from the Buffalo City Metropolitan Municipality in the Eastern Cape, South Africa. Thematic analysis revealed the following findings: insufficient education and training in public institutions, insufficient capacity building, and an insufficient comprehensive professional development mandate to address these issues. The study recommends that the government strengthen the capacity of managers in various departments in order to improve professional development and service delivery.

Public Services: Forced Digitalization in a Pandemic - The Nuances of Management

The aim of the article is to assess the digital transformation quantitatively and qualitatively in the management of public services against the background of the pandemic. The E-Government Development Index (EGDI) analog for evaluating the effectiveness of digital public services was developed. Qualitative and quantitative changes in digital transformation in the management of public services on the background of the pandemic were determined. It was found that no more extensive range of non-mandatory actions aimed at improving the client-oriented nature of public services and communication is observed in the innovative regions of the Russian Federation. It is established that the main transformations are qualitative, as the trend of increasing digitalization of public services was observed even before the pandemic, but during the pandemic the requirements for the expansion of such services, their efficiency, "customer centricity", and communication both within the organization and with users have increased.

Human Resource Management in Information Technology System-Based Public Services in Developing Regions of Southeast Asia

This article aims to describe the problems and efforts in Human Resource Management in IT (Information technology) system-based public services in developing regions of Southeast Asia specifically in the regions of Vietnam, the Philippines and Cambodia. The method used is a literature review. The results obtained are Human resource management (HRM) in IT system-based public services in developing areas of Cambodia faces similar challenges as in the Philippines and Vietnam, such as a lack of skilled and trained personnel, limited resources and funding, and a lack of infrastructure and technology. Efforts to improve public services in Vietnam have been ongoing for several years, with a focus on modernizing the delivery of services and increasing access for citizens. Infrastructure and technology: The government of Cambodia has been investing in infrastructure and technology to improve the delivery of public services.

Modelling the role of strategic planning, strategic management accounting information system, and psychological factors on the budgetary slack

ABSTRACT This study aims to identify the mediating role of strategic management accounting systems, autonomous budget motivation, and affective organisational commitment on the relationship between management participation in strategic planning and budgetary slack variables. It also further extends the topic to multi-layer management contingency theory via agency theory and stewardship theory. By applying structural equation modelling in a public health and medical services setting, the study concludes that the participation of all managers not only does not reduce budgetary slack, but increases it; strategic management accounting systems and affective organisational commitment act as mediating factors, though the autonomous budget motivation cannot perform such a role. Further, for higher level managers, only the strategic management accounting system shows a significant effect on budgetary slack. Evidence regarding middle managers confirms the significant effect of the mediating role of strategic management accounting systems and for operating managers, only affective organisational commitment reduces budgetary slack. Therefore, management levels posit a significant contingency effect on constructs affecting budgetary slack. By identifying the mediator variables, the study extends budgetary slack theory and provides empirical evidence for each level of public health and medical services management.

Occupational safety, policy, and management in public health organizations and services

A literature review of proposed scientific field in occupational safety, public health policy and management in public health organizations and services. Evidence of occupational safety, public health policy and management that are encountered by Greek public health organizations and services, also limited global literature. Connection and contribution of occupational health and safety with policy and management. Provided evidence of the exact risks that are perceived by occupational safety in public health services policy and management. Comprehensive relative to possible occupational safety in policy and management, with established and new evidence of only study include Greek public health organizations and services. New information’s and knowledge produced, was verified scientifically. During the COVID-19 pandemic, global financial crisis, job insecurity, decreased salaries and social instability where working conditions changed, risk factors were affected, risk increased and interpersonal working relationships had a particular impact under the period of the pandemic, especially for health professionals who were in the frontline. This study can bear a significant impact and with the help of various reviews we give the global occupational safety, public health policy and management in public health organizations and services. Study conducted on the recent period for the last decade, published papers along in Scopus, Web of Science, Direct Science, and Elsevier Journals. There are very few papers published based on the very contemporary title considered for the article; hence, this identified several articles in the scientific literature, but only few articles were classified as eligible according to the previously established criteria.

Public-private partnership in Morocco: Public service management tool, the case of the Rokhas platform and its impact on the environment

Nowadays, several countries are on a continuous quest to improve public service, and among these countries is Morocco. The latter has adopted a range of strategies to develop the public administration in general and the public service in particular, in addition, it has opted for new contractual procedures including public-private partnership contracts for the purpose of good management of the public service. The objective of our paper is to demonstrate the contribution of public-private partnership contracts on the management of public service through a Rokhas digital platform which is the result of a partnership contract between the company Ribatis (founder of the Rokhas application) and the Ministry of the Interior while taking into consideration the environmental dimension. This study is carried out through participant observation within the Ribatis company and semi-directive interviews with our target population, namely public administrations and individuals. According to the perception of users, this application has various advantages in terms of public service management and environmental protection, and like every tool, it also has a set of malfunctions to improve.

“Paired competition”: A new mechanism for the innovation of urban grassroots governance

In recent years, the focus of urban grassroots governance in China has experienced a fundamental change in direction from economic growth to public service and social management. Economic growth can be easily quantified, while public service and social management cannot, thus performance evaluation is largely dependent on “impression-based results”. Under such circumstances, a new mechanism of “paired competition” has been put in place to pair superior vertical lines of authority ( tiao) with subordinate horizontal levels of grassroots governments ( kuai) on a voluntary basis. Pairs compete with other pairs in areas of public services and social management. Paired competition can facilitate close cooperation between the tiao side and the kuai side, promote innovation, and generate quick “impression-based results”. However, the mechanism also generates negative incentives, which lead to excessive innovation and the reluctance to adopt good practices on the part of rival pairings. The case study detailed here is that of a “community analysis tool” promoted by the civil affairs bureau of “district A” in a major Chinese city. In addition to examining the organizational and operational logic of “paired competition”, this study also compared “paired competition” with the traditional methods of the “promotion tournament competition” and “special-purpose project system”.

Digitalization in Ukraine: evolutionary transformations

It was investigated the evolutionary changes of digitalization process in Ukraine and established the characteristic features of each stage of the transformation of digital technologies. So, at the first stage, the formation of digital infrastructure for the purpose of wide access to the Internet is traced, the obtained information is used more for familiarization and not for the implementation of entrepreneurial activity. The second stage is characterized by a significant increase in the digital competences of consumers, creation and protection of electronic information resources and introduction of electronic flow of documents. The next stage is the stage of introduction of electronic management and provision of public electronic services. The using of artificial intelligence, cloud technologies, drones, cobots, the Internet of things and services, processing of big data, the using of «smart city», «smart enterprise» and «smart home» systems are the characteristics of the fourth stage of the development of digitalization, at which we are now. The authors have analyzed the features of digital innovations in various fields, in particular, in jurisprudence, education and health care. The possibility of receiving the electronic services on the Government portal should be included to positive results of the development of digital society. Ukraine’s accession to the Digital Europe Program, which provides the financing of projects, is related to the using of artificial intelligence, cloud services, digital technologies in business and society, and to the improvement of digital skills, can be considered a significant achievement. Investigation of the dynamics of Ukraine's digital competitiveness ranking among 64 countries was also conducted and it was established that our country is slowly improving its position. This is a positive trend, despite russia's invasion to Ukraine in 2014. Comparative analysis of Ukraine's place in the ranking of countries in the world according to level of digital competitiveness indicates that Ukraine has a significant potential for the introduction of digital innovations, appropriate legislative base and the experience of using the innovations.