Management Of Public Services Research Articles

The Integrated Care Programme for the Prevention and Management of Chronic Disease: implementing a population health approach in Ireland.

The Integrated Model of Care for the Prevention & Management of Chronic Disease (MoC) provides a population health approach to the prevention & management of chronic disease (CD). This model is currently being rolled out across Ireland at scale. This workshop aims to explore the Irish experience of implementing integrated care as part of a population health approach to the prevention and management of CD.
 Our current, hospital-centric method of delivering health services is not sustainable, nor is it patient-centred. The MoC takes a generic, multi-morbidity approach to the prevention and management of four major CDs: type 2 diabetes; asthma; COPD; cardiovascular disease. It aims to shift care to the left by enabling GP-led primary care and empowering patients to self-manage their CDs.
 Aim: To describe our real-world experience of implementing at scale a MoC that places an emphasis on the delivery of a person-centred, equitable health service as we work to improve population health in Ireland
 Objectives:
 1. To describe our MoC, and the evidence underpinning it, which is currently being implemented across Ireland 
 2. To discuss our successes
 3. To discuss our challenges and potential solutions
 4. To describe importance of involving patients as partners in care 
 5. To discuss the future of integrated care in Ireland
 We anticipate that this workshop will appeal to a broad international audience and range of integrated care professionals (from primary care, community care to acute care, public health physicians, commissioners and health service managers) – as well as to patients themselves. It may be particularly relevant to those working in CD care.
 
 A.Presentations & Speakers (7 mins per presentation: 50% of workshop)
 1.Overview of the Integrated Model of Care for the Prevention & Management of CD (Dr. Sarah O'Brien) 
 2.Ensuring a population health approach to the delivery of care: delivering direct GP access to diagnostics as part of the Integrated MoC (Dr. Maria O'Brien) 
 3.The first report from the Structured CD Management Programme in General Practice (Dr. Orlaith O'Reilly) 
 4.Staff recruitment, retention and development: how to support the workforce in delivering integrated care (Maireád Gleeson)
 5.Involving patients in care: identifying and implementing PROMs as part of the MoC (Dr. Ellen Cosgrave)
 6.Building on the model: the development of an integrated virtual case management service for multimorbid patients with CD (Margaret Curran)
 B.Interactive discussion (50% of workshop): How can we ensure a population health approach to the prevention & management of CD to ensure no one gets left behind? (All)
 23 min small group work using post-its and flip charts, 20 min feedback and large group discussion
 C.Sum up of learning and closing remarks (5 min)
 •We are implementing an integrated MOC that takes a population health approach to the prevention and management of chronic disease
 •This model is already demonstrating evidence of positive impact
 •We must now build on this model, using data to support population profiling, stratification and the identification of unmet need, to deliver an integrated health service that is responsive to population need

The Analysis of Public Service Management in Kota Serang. The Study of the online Application “RABEG” (Reaksi atas Berita Warga)

The application of RABEG, is one of the media used to improve the services for people in Kota Serang. Howerver, its implementation has many problems, as reflected in the responses and assessments from users on the playstore platform, regarding the Rabeg application. The assessment given to this application was low, only 1.6 on a scale of 5. This research aimed to analyse the public service management in Kota Serang, focusing on the online Rabeg application. The research used descriptive qualitative approach, referred to the theoretical framework from Indrajit. It identified six important indicators; content development, competency building, connectivity, cyber law, citizen interface and capital. The data source were literature from books, mass media, official government documents, official website, the play store platform, and related journals. The findings of the research showed that the management of public services of Rabeg application was face with several obstacles and shortcomings. So the optimizing of public services from this application had not fully achieved.

Public Service Mall as an Effort to Improve Public Service Quality in Semarang City

Public service is an inherent obligation of the state to its citizens, as clearly regulated in the Constitution of the Republic of Indonesia (1945). The enhancement of public service quality must be conducted promptly, easily, affordably, safely, and comfortably for the community. This study aimed to identify and analyze the management of public services carried out in an integrated manner for all types of services in one place through the establishment of a Public Service Mall (PSM). A normative (doctrinal) approach was used, and qualitative descriptive analysis serves to describe or provide an overview of the researched object as it is, without intending to draw conclusions that apply universally. The research results indicate that the establishment of the Public Service Mall in Semarang City is a manifestation of the commitment of the Semarang City Government to establish adaptive policies in responding to the community’s needs for service convenience, achieved through innovation, integration, and bureaucratic reform.

Analyzing the Standardization Landscape for Identity Management in Public Services – A Standards Review for the IMPULSE Project

The digitalization of public services is one of the major challenges that public administrations are currently facing. Electronic identifications play a major role for a variety of these related services. Due to the impact these services will have on the daily life of citizens, organizations, and the public at large, the social dimensions must be considered equally to the technical ones. To ensure the applicability, trust, and compliance of electronic identity for access to public services, it is necessary to take into account relevant standards collected through an analysis of the state-of-the-art. In general, the literature on integrating standardization in research projects is very rare and potential impacts of standards related to electronic identification have not been assessed yet. The European project IMPULSE has integrated standardization as an essential element and assessed the relevant standardization landscape as one activity. The analysis of the standardization landscape resulted in the identification of nine formal and six de-facto standards that have high relevance for IMPULSE. The process for this analysis and the resulting dashboard will support future projects to effectively consider, analyze and use standards for their projects.

Assessment of Staff Motivation on Employee Performance: the Case of Public Service Management and Good Governance Office in Tanzania

The paper assesses effect of staff motivation on employee performance using recognition as the motivation factor. Tanzania's Public Service Management and Good Governance Office were polled for the study. The presumption that guided the study's topic was that employee performance is positively and significantly impacted by staff recognition, which is a factor in staff motivation. Cross-sectional design and both descriptive and inferential statistics were used in the study. A straightforward random chance sampling strategy was employed to include 144 research participants in the sample. Most primary data were gathered through the use of standardized questionnaires. The study discovers a statistically significant and robustly beneficial relationship between worker recognition and worker performance. Nonetheless, there is a little to moderate impact on the types of rewards and incentives, fringe benefits, and job quality of employees in Tanzania's Public Service Management and Good Governance Office divisions. According to the study's findings, workers at Tanzania's Public Service Management and Good Governance Office perform better when they receive compliments from their department leaders.

Strategy For Improving The Quality of Public Services In Permit Management in Article 4 of Law Number 25 of 2009 Concerning Public Service

Problems arise in improving the quality of public service delivery regarding rental transport licensing at the East Seram-Maluku Regency Transportation Service, which are still hampered by a lack of human resources in providing good service, accompanied by a lack of service infrastructure so that the licensing implementation system cannot work properly. as well as a lack of supervision of public transportation activities on the highway so that it is not orderly in providing services to the community. This writing is motivated by the existence of problems, namely related to strategies to improve the quality of public services in Licensing Management at the East Seram Regency Transportation Agency, then procedures for improving the quality of public service delivery in Licensing Management at the East Seram Regency Transportation Agency, as well as the inhibiting factors for improving the quality of public service delivery and management Licensing at the East Seram Regency Transportation Department. The type of research carried out by this author is qualitative descriptive research. The data collection technique used in this study was obtained through the Library Studies and Field Studies conducted by interviews and observations. And analyzed qualitatively by combining library research and field research.

Consistency of Public Service Management in Implementing Good Governance in Indonesia: A Case Study in Kendari City

One of the influence factors of Good Governance is the implementation of good public service management organized by the public service in Indonesia. This study aims to analyze the consistency of public service management in implementing good governance in public services in Kendari City. This study employed survey design and collecting data from the respondents who worked in the Public Service Office in Kendari City Government. The number of respondents is about 128 as the primary data using questionnaires. In order to cover the factors of good governance we used six dimensions as follow tangible, reliabilities, responsiveness, courtesy, security and competence. Data analysis was conducted by Structural Equational Model (SEM). The results of this study illustrate that public service management, covering the dimensions of the tangible, reliabilities, responsiveness and dimensions of courtesy shows that partially there is no significant influence on the application of good governance. While the dimensions of the Security and the dimensions of competence partially have a significant effect on the application of Good Governance. Simultaneous test results show that the dimensions of tangible, reliability, responsiveness, courtesy, security and competency together have significant effect on the implementation of Good Governance to Kendari City Government. Changes in the good governance paradigm to new government or electronic government by implementing the technology-based work system and information with the supply of integrated software applications, online-based service systems that can be accessed by all communities or customers. Those are the effort that must be implemented in public organizations in Kendari Cit to improve excellent service and electronic system. 
 
 Received: 25 April 2022 / Accepted: 17 September 2023 / Published: 5 November 2023

Assessing public health sector performance in Bangladesh: Implications for health systems strengthening and universal health coverage - A secondary data analysis.

The Ministry of Health and Family Welfare has established a health systems strengthening initiative for measuring the performance of public sector health facilities in Bangladesh. The objective of the performance management initiative is to establish routine systems for measuring and scoring health facility performance and promote best practices in public health service management. The performance initiative includes a set of assessments conducted across the four tiers of the public health sector. The findings of assessments demonstrate improvements in the quality of health services and a sharp increase in the utilisation of services across all tiers during the period 2017-2019. The performance management initiative has also identified areas for improvement in the supply-side health system readiness, including ensuring an adequate supply of human resources, essential medicines, and functioning medical equipment and technologies. This initiative outlines the need to systematically address the issue of high health workforce vacancy rates through effective human resource planning and management strategies. The reporting of these ongoing health systems successes and challenges through the performance management initiative in Bangladesh provides an opportunity to develop evidence-based policy reforms for strengthening supply-side health systems. The initiative results, particularly in the context of growing public demand for services, also justifies a monitoring and evaluation mechanism focusing on the quality and coverage of frontline health facilities and the development of more integrated health systems. The performance management initiative will facilitate the maintenance of essential health services while addressing emergency health needs and tracking progress towards achieving the Universal Health Coverage goal.

Organizational and community resilience for COVID-19 and beyond: Leveraging a system for health and social services integration.

To examine how a preexisting initiative to align health care, public health, and social services influenced COVID-19 pandemic response. In-depth interviews with administrators and frontline staff in health care, public health, and social services in Contra Costa County, California from October, 2020, to May, 2021. Qualitative, semi-structured interviews examined how COVID-19 response used resources developed for system alignment prior to the pandemic. We interviewed 31 informants including 14 managers in public health, health care, or social services and 17 social needs case managers who coordinated services across these sectors on behalf of patients. An inductive-deductive qualitative coding approach was used to systematically identify recurrent themes. We identified four distinct components of the county's system alignment capabilities that supported COVID-19 response, including (1) an organizational culture of adaptability fostered through earlier system alignment efforts, which included the ability and willingness to rapidly implement new organizational processes, (2) trusting relationships among organizations based on prior, positive experiences of cross-sector collaboration, (3) capacity to monitor population health of historically marginalized community members, including information infrastructures, data analytics, and population monitoring and outreach, and (4) frontline staff with flexible skills to support health and social care who had built relationships with the highest risk community members. Prior investments in aligning systems provided unanticipated benefits for organizational and community resilience during the COVID-19 pandemic. Our results illustrate a pathway for investment in system alignment efforts that build capacity within organizations and relationships between organizations to enhance resilience to crisis. Our findings suggest the usefulness of an integrated concept of organizational and community resilience that understands the resilience of systems of care as a vital resource for community resilience during crisis.

Penyusunan Tarif PNBP untuk Layanan Reuse dan Recycle Sumber Radioaktif Tertutup Limbah Radioaktif Tidak Terpakai di Unit Instalasi Pengolahan Limbah Nuklir BRIN

The financial report on the management of Non-Tax State Revenue (PNBP) for radioactive waste reuse and recycling services for Radioactive Substances has irregularities. The aim of this research is to analyze the conditions required in preparing rates and types of PNBP so that this service can be proposed as a service with fixed fees and a legal umbrella for better management and supervision of public services and PNBP. Based on the use of applied research methods with a qualitative approach, it was found that the basis for considering the preparation of tariffs for this service is transparency, fairness, responsive-ness, simplicity, timeliness and certainty. The result of the tariff calculation using the ABC method is Rp. 26,736,329,- obtained based on the real needs for each service delivery activity. The results of the volume effectiveness analysis were 5.6 and the service revenue performance was 378.76 percent, considered very effective and performing well.

Pengaruh Manajemen Pelayanan dan Produktivitas Kerja Pegawai Terhadap Akreditasi UPT Puskesmas Segala Mider Bandar Lampung

This study aims to study the influence of labor productivity and service management on accreditation at UPT Puskesmas Sangat Mider Bandar Lampung. The method used in this study was a survey and descriptive quantitative analysis with the participation of 42 respondents. The results of the discussion show that the accreditation of All Mider Bandar Lampung Community Health Center has had a significant impact on the productivity of staff and public health service management. The conclusion of this article asserts that improving public health service policies in community health centers and increasing workforce productivity can contribute significantly to achieving accreditation outstanding.

Smart Governance Arrangement for Integrated Public Services Management in Local Government

This study focuses on institutional arrangements and policy formulation to develop a smart governance framework for integrated public service management in local governments. It also examines the challenges faced by local governments in implementing integrated public service management based on smart governance analysis. The article discusses the findings related to the smart governance institutional model, particularly in the context of the City Government of Makassar, which aims to become a smart city with smart city-based integrated public services, emphasizing smart governance as a key component. The research employs qualitative methods, gathering information and findings from existing literature. The article presents insights into the establishment of a smart governance institutional model for innovative integrated public service management in local governments, driven by the objective of achieving effective and efficient governance.
 Keywords: smart governance, integrated public services, institutional arrangement

Nothing but symbolic: Chinese new authoritarianism, smart government, and the challenge of multi-level governance

This study investigates the impact of Chinese new authoritarian principles on the approach to multi-level governance that China has implemented during the national transition to smart government. Employing a case study analysis, we illustrate the phenomenon of symbolic compliance, where sub-national public and private actors comply with state-level mandates but while being aware that their actions will fall short of achieving the desired improvements. This behavior, hitherto undocumented in the literature, contributes to the implementation of data-driven public service management solutions that inadequately address local governmental issues. Our findings prompt a re-evaluation of multi-level governance theory and practice in new authoritarian settings and underscore the need for a more pragmatic approach to smart government transitions in such contexts.

E-Government in Morocco: Realities, Challenges and Prospects

In a global context characterized by a digital revolution, digitalization is a growing worldwide phenomenon of the computerization and digitization of the objects or public services that surround us, our professions, or our activities. Digitization offers fast, efficient services that optimize time and costs, reduce regional and social inequalities, and enhance transparency and integrity. It also enables effective and efficient management of public services through access to information, simplification of administrative procedures, and improved relations between the public administration and citizens. In this context, Morocco sees digital technology as a necessary tool for the development of public administration, especially in light of the latest health crisis, which is accelerating the digital transformation of public administration. The aim of this article is therefore to highlight the position of digital administration in terms of digital evolution at the national level and to clarify the prospects for digital development in the Kingdom.

오송참사의 조사 및 수사과정 고찰

Based on government agency data and media reports, this study examined the progress of the Osong disaster investigation and examined several characteristic issues that have emerged in the process of police investigation, inspection by the State Affairs Coordination Office, and prosecution investigation.
 First, Chungbuk Police Agency after the Osong disaster, lost its power when the Office of Public Service Management initiated service inspection. Since then, the investigative agency has been changed from police to prosecution, and the police investigation headquarters has been disbanded. Second, the Office of the Public Service Management requested the Supreme Prosecutors' Office to investigate those involved in the case, including civilians, through rapid inspection activities. The fact that the Office of Public Service Management will investigate civilians and request an investigation is an activity that publicly expressed that it will no longer stay at the public official inspection agency but play its role as an preparatory investigation agency that investigates civilians. Third, based on the request for investigation, the Supreme Prosecutors' Office established an investigation headquarters at the Cheongju District Prosecutors' Office, and the case has been investigated and investigated so far. This investigation and investigation behavior is typical of prosecutors opening investigations through a request for investigation by a state agency, and is based on each item of Article 4 (1) 1 of the Prosecutors' Office Act, and in the case of important crimes prescribed by Presidential Decree (a item of the same issue), it is outside the limits of the delegation legislation and is at the center of controversy over unconstitutionality and illegality.

Public Health Service Management is Characterized by 3 Pillars of Innovation

Traditional political science and public administration literature have long held the belief that the innovation in public service management is primarily contingent on the level of financial resources available. However, recent developments in China challenge this assumption, as they raise questions about why certain regions, despite having limited financial resources, are selected as pilot areas for "treatment first" reforms, and why some of these less affluent regions demonstrate superior implementation of specific pilot measures compared to their wealthier counterparts in the eastern regions. This article introduces a comprehensive theoretical framework for understanding the innovation in public service management, positing a three-pronged approach that considers the interplay of finance, supply-side factors, and demand-side dynamics. It argues that the innovation in public service management within a given region is the result of a complex interaction among these three key elements. Drawing on empirical data, this article conducts a comparative analysis of the factors influencing "treatment first" reforms in four distinct regions of China: Wuhan, Shanxi, Chongqing, and Hunan. By exploring the unique dynamics at play in each of these regions, the study sheds light on the nuanced relationship between finance, public service supply, and demand. Additionally, it elucidates how these factors jointly determine the success and trajectory of public service management innovation in different locales, challenging conventional wisdom and providing valuable insights into the contemporary governance landscape in China.

Risk Management And Public Service: Integrated Analysis At The Public Sector Organization

Purpose – This research aims to describe and analyze integrated Risk Management and Public Service at Public Sector Organizations Methodology/approach – The Study is a quantitative research approach that uses online-based data collection methods (e_ questionnaires) combined with interviews to get their views on integration risk management implementation and public service. The sample in this study was 94 respondents from three (3) public organizations, consisting of the Papua Provincial Government (Finance Staff & APIP), Higher Education Internal Audit (SPI), and Financial Supervisory Institution (BPKP & BPK). Findings – The results of the analysis show that there are a few key points on how risk management is important and has a close relationship with public service, like this protecting public interest, Enhancing Service Delivery, Allocating Resources Efficiently, Ensuring Compliance and Accountability, Emergency Preparedness and Response, Reputation Management, and Long-term Sustainability. The integration of risk management in public services shows a positive relationship and can contribute to service reliability, better financial management, minimizing fraud and increasing compliance with regulations, maximizing the utilization of assets owned by the government, and having a speed of response to emergency conditions or events, and being able to mitigate risks that may occur. Practical implications – Risk management in public service helps ensure efficient resource allocation, protect public interests, enhance service delivery, and maintain the integrity and reputation of public organizations. Public service agencies can better serve their communities and fulfill their mandate by proactively managing risks. Originality/value – This research combines behavioral and psychological approaches to test the occurrence of Risk Management in the Public Sector.

Reformation Public Administration in Ukraine in the Context of European Integration: Current State, Problems and Priorities

"The research is focused on the problem of reforming public management in Ukraine. An analysis of the current state of reforming public management in Ukraine has been carried out. It has been substantiated that the reformation of public administration and local self-government should be carried out in accordance with European standards and democratic governance principles. The legal framework for reforming public administration and local self-government has been analyzed. It has been emphasized that the current state of development of Ukrainian legislation in this area requires a critical rethinking of the existing norms, overcoming contradictions and inconsistencies between them and indicates the need to adopt a number of new legislative acts. The analysis of the current state of reforming public management in Ukraine has shown that most public authorities have been formed in independent Ukraine; there were changes in organizing the work of the Cabinet of Ministers of Ukraine, central and local executive authorities, and the system of local self-government bodies; the processes of modernizing the public service are underway; a number of positive steps have been taken towards reforming public administration and local selfgovernment, and the decentralization reform was actively implemented in 2014-2021. The necessity of further optimization of the central executive authorities’ system, modernization of the public service and human resource management, and completion of decentralization processes was emphasized. The main provisions of the Strategy for Public Administration Reform of Ukraine for 2022-2025 and the Concept for Reforming Local Self-Government and Territorial Organization of Power in Ukraine were analyzed, as well as other strategic and conceptual documents adopted in Ukraine for the purpose of implementing public management reform. The theoretical construction of a new model of public management based on European principles and standards has been substantiated. Strategic priorities for reforming public management in Ukraine in the context of European integration have been identified."

Influence of internal control on the effectiveness of public governance in Paraná municipalities

This study aims to verify whether the internal control of the municipalities in Paraná is effective in promoting municipal public governance. The theme’s relevance justifies the study because the internal control system and good governance practices in the public sector make obtaining more accurate information about resource allocation possible since they are based on the principles of public administration and compliance with laws. Public governance can be understood as the ability of governments to assess, direct, and monitor the management of public policies and services to effectively meet citizens’ demands (Tribunal de Contas da União [TCU], 2014). This research seeks to contribute to a more comprehensive debate about the effectiveness of internal control as an instrument of public governance among municipalities in Paraná. Also, the study can help municipal agents defend initiatives to improve the internal control systems of their municipalities and, thus, help the control of processes by stimulating the continuous improvement of structures, contributing to the achievement of society’s interest. The research was conducted with 102 municipalities in the state of Paraná. It is a descriptive study with a quantitative approach with linear regressions, with independent (internal control) and dependent (public governance) variables. The results showed internal control exerts a certain influence on the governance of the municipalities in the sample. The following variables stand out in this analysis: Monitoring Activity, positively explaining approximately 4% of the IGM variations; the Control Activity variable, negatively explaining, and Control Environment, positively explaining approximately 5% of the RNT variations; the QACI Index variable, positively explaining approximately 7% of the IEGM variations; and the Risk Assessment variable, positively explaining 7% of the IEGM variations.

Managerial approaches, frameworks, and practices for business model application in public services management in the VUCA environment

Abstract Significant gaps in public services management were highlighted when service-dominant logic emerged in services science, resulting in fundamental changes in attitudes. The business model application in public services was initiated by offering public service logic. However, this concept requires justification of its interfaces with management approaches, frameworks, and practices. The VUCA (Volatility, Uncertainty, Complexity, and Ambiguity) environment has changed the existing managerial approach in organisational performance and services management. This paper aims to highlight the key aspects and justify the application of services management approaches, frameworks, and practices (Agile practices, customer experience management frameworks, and the design thinking approach) that coincide with the business model approach in public services management (public service logic) in a VUCA environment. In this paper, the Cochrane Guide to Literature Reviews was loosely followed. The focus was on academic publications and such expert sources as webinars for practitioners. Only publications and expert sources in English were included. The Scopus search engine was used for academic sources. Publications covering at least two of the following domains were included: Customer experience, business model, Agile practices, design thinking approach, public services, and VUCA. The expert sources were selected using purposive sampling when communities of practice were identified by authors with expert knowledge, and the main communication channels within each community of practice were sampled. The analysis showed that public services are defined as public goods that the State’s government commits to deliver in line with public values by applying a customer-centric approach. Integrating the design thinking approach and Agile practices help create customer-centric solutions for the customer experience management framework as design thinking helps understand what to do, while Scrum (one of Agile practices) gives the autonomy in deciding how to do it. Each analysed managerial method contributes uniquely to improving public services management in a VUCA environment.