Human Resource Management in Information Technology System-Based Public Services in Developing Regions of Southeast Asia

Abstract

This article aims to describe the problems and efforts in Human Resource Management in IT (Information technology) system-based public services in developing regions of Southeast Asia specifically in the regions of Vietnam, the Philippines and Cambodia. The method used is a literature review. The results obtained are Human resource management (HRM) in IT system-based public services in developing areas of Cambodia faces similar challenges as in the Philippines and Vietnam, such as a lack of skilled and trained personnel, limited resources and funding, and a lack of infrastructure and technology. Efforts to improve public services in Vietnam have been ongoing for several years, with a focus on modernizing the delivery of services and increasing access for citizens. Infrastructure and technology: The government of Cambodia has been investing in infrastructure and technology to improve the delivery of public services.