Dimensions Of Management Research Articles

The impact of quality management dimensions on the competitive advantage

The impact of quality management dimensions on the competitive advantage

Examining the Moderating Effect of Knowledge Sharing in the Relationship between Innovation Management Dimensions and Organizational Sustainability of Deposit Money Banks in Nigeria

The study examined how knowledge sharing moderated the relationship between innovation management dimensions and sustainability of deposits money banks in Nigera with particular emphasis to deposit money banks in Makurdi metropolis. The objectives were based on the effect of product, process, marketing and organizational innovation on sustainability, and the moderation of knowledge sharing between innovation management and sustainability. Quantitative research design was used. Cross-sectional survey was deployed and 5-point Likert standardized questionnaire utilized to collect quantitative data from 300 participants drawn from 934 staff across 12 deposit money banks. Multiple regression was done with the aid of Statistical Package for Social Sciences (SPSS V23). Findings revaled that product (β=.071,p<0.5), process(β=-.070,p<0.5), marketing(β=.047,p<0.5), and organizational innovation (β=.957,p<0.5) had significant effect on organizational sustainability. Also, knowledge sharing was found to have moderated significantly the effect of innovation management on sustainability in the deposit money banks studied. It was concluded that innovation management dimensions were key drivers of organizational sustainability, and knowledge sharing key moderator between the product, process, marketing and organizational innovation on sustainability in the deposit money banks. The study conclude amongst other things that the management of the banks and similar organizations should ensure the effective management of innovation dimensions, and encourage sharing of knowledge within their organizational members.

The Course of Managerialism in Turkish Higher Education: An Analysis of Quality Assurance Policies and Practices

Neoliberal policies in higher education in Turkey started after the 1980s and manifested in managerial practices since the 2000s. This trend resulted in the commercialization of higher education and the increased managerial control over academic activity. The purpose of the paper is to study managerialism on the policies of the Council of Higher Education (Yükseköğretim Kurulu, hereafter YÖK) and its practices in universities in Turkey. The implementation of quality assurance policies through YÖK is a key component in understanding managerialism in the university context. The paper is based on documentary analysis of quality assurance regulations as well as internal quality assurance reports of Middle East Technical University (Orta Doğu Teknik Üniversitesi, hereafter ODTÜ). Documentary analysis gave us the opportunity to track the historical course of quality assurance policies and practices. We find out that managerial policies and practices are on the rise during the last two decades in Turkey through the requirement of quality assurance processes by YÖK, and that the reflection of YÖK requirements in university practices is variable in different managerial dimensions.

The Impact of Knowledge Management on the Creative Abilities of Employees: A Field Study at the African Company of Glass – Jijel [In Arabic

This study aimed to identify the impact of knowledge management on the creative abilities of employees of the African Company of Glass - Jijel, where the study included dimensions of the Knowledge Management, which are: Knowledge diagnosis, knowledge generation, knowledge storage, knowledge sharing, knowledge application, in addition dimensions associated with the creative abilities of employees, by relying on the descriptive analytical method as a methodology of the study, And the questionnaire as an essential tool in collecting study data from a sample of 65 workers. They were chosen at random, the study concluded that the level of knowledge management processes in the African Company Glass - Jijel was weak in all its dimensions, and there is a positive impact of knowledge management processes on the creative abilities of employees in the Company. In light of the findings, the study recommended the need to pay attention to improving knowledge management processes and enhancing the creative capabilities of employees and working to develop them at the African Company of Glass - Jijel.

İşe Gömüşmüşlük; İnsan Kaynakları Yönetimi Uygulamaları ve Personel Güçlendirmeden Etkilenir mi; Türkiye ve Irak’ ta Bir Araştırma

It is important that employees contribute to the organization, work at high performance, embrace the organization's goals, and adapt so that organizations can achieve their goals, secure their existence and compete strongly. Harmony between the organization and its employees can be ensured by the employee's satisfaction with his job, his integration into the organization, his commitment to his work, his contribution to the organization's goals job embeddedness. The concept of job embeddedness, which answers the question of why employees stay in the organization, can be influenced by a number of variables. Considering the importance of continuity and harmony of health workers, who bear the brunt of the pandemic process that occurred in December 2019, in health care companies, The purpose of this study is to determine the effect of human resource management practices and personnel empowerment on job embeddedness in the health sector in two different countries, compare the results, develop proposals based on the data obtained, present new data to researchers, and contribute to the relevant literature. The research was conducted through a survey of health sector company employees in Turkey and Iraq. Analyzes of the data were made with SPSS 25.0 package program. As a result of the research: The salary and reward dimensions of human resource management have an effect on job embeddedness in companies in Turkey. In the enterprises in Iraq, data were obtained that the dimensions of education and performance evaluation were effective on job embeddedness. Another finding from the research is that personnel empowerment has an impact on job embeddedness in both countries.

Implementation of Menu Management at Kuta Puri Resort and Spa Kuta-Bali

This research is qualitative research to obtain a comprehensive portrait of the implementation of the menu management process in the restaurant operations of an independent three-star hotel. The study was conducted at Kuta Puri Bungalow Resort and Spa. The menu is the primary sales tool of any restaurant or culinary business to generate profit. Menu management is a sequential process consisting of menu planning, pricing, designing, operating, and development to achieve customer satisfaction and restaurant goals. Data were obtained from five respondents, of which three people are the key person in decision-makers at Restaurant Kuta Puri Bungalow Resort and Spa, the FB Manager, Chef de Party, and Restaurant and Bar Supervisor, and two-person is the crew level: a waitress and a Cook. Data were collected through interviews, observations, and documentation. The data is validated by source triangulation and method triangulation. The data was analyzed in qualitative analysis through four stages: data collection, data reduction, data presentation, and formulating conclusions. The results showed that in general, the management of Kuta Puri Resort and Spa had applied the dimensions of menu management in managing restaurants following the concept proposed by Ozdemir and Caliskan, (2014), Ozdemir and Nebioglu, (2018),Nebioglu (2020). But it differs in its operational variable i.e. menu layout and the presence of standard yield and butcher test. Keywords: Management, Menu, Restaurant,Hotel.

Philosophical Management of Stress: An Introduction

All human needs are compromised by everyday stressful conditions, which may be objectively devastating or subjectively augmented due to idiosyncratic way of thinking. Unmanaged acute stress can affect emotions, thinking and behavior and chronic stress can result in several severe health problems. Philosophy may provide a frame of thinking that may help in managing everyday stress. There are personal dimensions in the philosophical management of stress based on examples of Aristotle’s eudaimonia consisted of morality and pleasure, Plato’s transcendence aiming to join with the supreme good, Pyrrho’s serenity through suspension of judgement and the Stoics’ rational attachment to virtue. Furthermore, there are social dimensions of philosophical management of stress, since there is abundant scientific evidence that stress affects moral decision-making and therefore an ethical theory of life may not be sufficient in stressful conditions. In this context, such social aspects include the relationship of eudaimonia with community life, the artistic practice and the virtual eroticism in the contemporary world of digital media as a stress relief from physical confrontation with other persons in real life, the empathy and care as a crucial quality for stress relief and social change, as well as the Epicurean approach of stress management that may have both personal and social utility. Intervention programs of stress management combining many lifestyle techniques have been shown to enhance resilience and decrease stress for a period of time, based on systematic behavioral change. Two successful novel empirical pilot studies of pure philosophical management of stress based on cognitive psychotherapy and modification of mentality have been presented, both of them realized in the COVID-19 pandemic period: a three-month positive psychology intervention combined with Epicurean and Stoic concepts was provided to adolescent students and a month-long philosophical management of stress program based on Science and Epicurean Philosophy was offered to public sector professionals.

Investing in Human Capital Management for Firm Performance: Liability or Strategic Alignment?

A firm’s sustainable performance is a burgeoning issue globally. It is the strategic choice of the firm whether it should invest in its human resources. This study examines the role of human capital management in determining firm performance. HR competencies, HR practices, HR systems, and HR deliverables were selected as the dimensions of human capital management. Employee satisfaction was the mediating variable. Data were collected from a survey of conveniently selected 305 employees of purposively selected life insurance companies in Nepal. The results of the study revealed a positive significant impact of each component of human capital management and overall human capital management on firm performance, concluding that investment in human capital management is the strategic alignment rather than the liability. Firms investing more in human capital enhance their financial performance for sustainable growth. This study contributes to elaborating the resource-based view for creating dynamic capability of resources from effective development and mobilization of human resources.

Analysis of Zakat Management Performance Based on The National Zakat Index Approach

Poverty is a sunnatullah. Islam focuses on poverty alleviation by laying the foundations of worship in the pillars of Islam in the form of social finance, namely zakat. In 2013, the National Zakat Potential reached Rp 217 trillion per year, but the realization was only around 1%. One of the leading causes of the low completion of zakat is the need for more public trust in the distribution of zakat through zakat institutions. Thus, it is necessary to assess the performance indicators of zakat management institutions to be published to the public. This study aims to assess and evaluate the performance of zakat management, including macro and micro dimensions, with a case study of LAZ Darut Tauhid (DT) Peduli Garut Regency. The sample used was 100 mustahik households using a purposive sampling technique. The analysis method used is the National Zakat Index using the Multi-Stage Weight Index estimation method. The results showed that the performance of zakat management by LAZ DT Peduli Garut is good, with the national zakat index value of 0.65 and the modified national zakat index value is 0.76.

Sadık Müşterilerinize Kulak Verin! Müşteri İlişkileri Yönetimi, Müşteri Gereksinimleri ve Sadakati Arasındaki İlişkiler: Gemport Liman İşletmesi Örneği

Çalışmanın temel amacı müşteri ilişkileri yönetimi ile müşteri sadakati ve ihtiyaçları arasındaki ilişkileri belirlemektir. Literatür taraması sonucunda ulaşılan hipotezlerin test edilebilmesi için; lojistik sektöründe faaliyette bulunan bir liman işletmesi müşterilerine kolayda örnekleme yöntemiyle anket uygulanmıştır. Elde edilen veriler SPSS istatistik programı kullanılarak analiz edilmiştir. Analiz sonucunda müşteri ilişkileri yönetiminin müşteri sadakatini kısmen etkilediği tespit edilmiştir. Ayrıca müşteri ilişkileri yönetimi boyutlarından; değer, memnuniyet, bilişim teknolojileri, sadakat programları ve şikâyet yönetimi değişkenlerinin ve müşteri gereksinimlerinin kaynak, süreç, çıktı, yönetim ve sosyal sorumluluk alt boyutlarının müşteri sadakati ile ilişkisi incelenmiştir. İrdelenen ilişkiler sonucunda, bilişim teknolojileri ve kaynak boyutunun müşteri sadakati ile anlamlı bir ilişkisinin olduğu tespit edilmiştir. Müşteri ilişkileri ile müşteri gereksinimleri arasında anlamlı bir ilişki görülmüştür.

Unsustainable supply chain of sustainable food companies

Purpose - This study aims to investigate the sustainable food companies within the scope of sustainable supply chain management (SSCM). It also aims to reveal what are the challenges food companies face in their sustainable supply chains. In addition, it is aimed to show which points should be focused on in sustainable supply chain management. Methodology - For this purpose, sustainability pages on the corporate website of 30 food companies operating in Turkey were analyzed with content analysis by adopting a qualitative research paradigm and an interpretive framework. While analyzing the contents, first of all, it was investigated at which dimensions the food companies attach importance to in the Triple Bottom Line approach. Secondly, the elements that food companies pay attention to while they integrate the supply chain into their sustainability practices were examined. Lastly, it was analyzed in which dimension of the sustainable supply chain management the food companies are located. Findings - The findings of the study indicated that 23 of the food companies were found to be sustainable businesses according to the Triple Bottom Line approach. However, it was demonstrated that the same companies could not provide sustainability in supply chain management. In this sense, it was understood that one of the biggest reasons for this is that companies ignore the concept of “risk management”. Conclusion - As a result, the points that food companies have difficulty in sustainable supply chain management have been revealed. With this study, practical contributions were provided to the companies in terms of enabling them to evaluate themselves on this issue. In addition to this, the study also contributes to the field by building on the studies investigating sustainable supply chain management and providing a different perspective with the investigation of the issue from a TBL approach

Knowledge Management Dimensions and Sustainable Competitive Advantage (SCA) of Deposit Money Banks: Mediating Role of Innovation

The primary objective of the current research was to explore how the Knowledge Management (KM) processes of Deposit Money Banks (DMBs) in Makurdi Metropolis contribute to their Sustainable Competitive Advantage (SCA). Additionally, this study determined to evaluate how innovation helps the banks to retain their competitive advantage. A total of 265 valid samples were collected from a population of 14 DMBs and 933 respondents were selected from these DMBs. The data was analysed using Structural Equation Modelling (SEM). While testing the assumptions, hypotheses 1-3 supported the proposition that KM dimensions; acquisition (β=.32, p <.05), utilization (β=.26, p <.05), and storage (β=.24, p <.05) were directly related to SCA. No evidence was found for the full mediating role of innovation in relation to KM dimensions and SCA, as demonstrated by the data. However, innovation does play a role in certain aspects of KM by demonstrating that acquisition (β=.69, p <.05), utilisation (β=.21, p <.05), and storage (β=.18, p <.05) are positively associated with innovation in DMBs. The findings indicated that managers who responded to KM were more innovative. The importance of DMBs lies in the recognition that knowledge is not a simple concept. A commitment to new discoveries and to new understandings is not sufficient. Enterprises need to pursue knowledge that enables them to add value.

Perception of Quality of Care Culture among Health Care Providers in Najran General Hospital

This study aimed to assess and evaluate the perceptions of healthcare practitioners regarding the different aspects of the quality of care in Najran General Hospital and examine how that influence their response to quality roles. A cross-sectional study was conducted using the Total Quality Tasks (TQT) questionnaire, which was completed by 76 healthcare practitioners. The TQT measures three dimensions of total quality management (TQM): Quality Practice (QP), Quality Faith (QF), and Quality Knowledge (QK). The results showed that the overall mean scores for QP, QF, and QK were 6.5, 6.2, and 2.3, respectively, indicating a medium level of TQM among the healthcare practitioners. There were significant differences in the mean scores of QP, QF, and QK based on gender and job title. No significant differences were found based on age, nationality, and experience. These findings suggest the need for interventions to improve TQM among healthcare practitioners, particularly for males and those in administrative positions. Future research should consider the inclusion of a larger sample size and multiple hospitals to further examine the influence of various factors on TQM among healthcare practitioners.

Key Dimensions for economic growth of small coffee farmers in Tocache, Peru

In Peru, a key export product is coffee, in particular its Arabica variant. The production areas are located in the high jungle, between 800 meters above sea level and 1,900 meters above sea level. About 60 million wages are generated each year, including those that come from the services of trade and transport of the product. Almost 150,000 families of small farmers have coffee as their livelihood. The research aims to analyze the collective, community and economic situation of small coffee farmers in the district of Tocache in San Martin and determine if the dimensions of associativity, productivity and marketing affect their economic growth. This research was based on a non-experimental, correlational, cross-sectional study and used instruments such as questionnaires and the compilation of data and references through secondary sources. The study population consisted of 200 small coffee farmers scattered throughout the district, who own less than 10 hectares of farmland. As a result of the investigation, it was determined that there is a relationship between associativity, productivity and marketing as dimensions of administrative management of small coffee farmers in the Tocache district that positively affect the economic growth of their community.

INSTITUTIONAL SYNERGY IN SUSTAINABLE PEATLAND MANAGEMENT

The main highlight in peatland resource management to date has been the weak institutional synergy directly related to peatland management. This study aims to analyze institutional synergy in sustainable peatland management in the Giam Siak Kecil-Bukit Batu (GSK-BB) Landscape area of Bengkalis Regency. The research design used a mixed approach by combining quantitative and qualitative methods to determine the sustainability of institutional dimensions in peatland management. RAPPEAT analysis was used to analyze the sustainability index of institutional aspects. The results showed that the index and sustainability status of the institutional dimension of peatland management were categorized as less sustainable. Based on the MDS analysis, the institutional dimension only has an index of 49.8%. This result directly illustrates that peatland management in this landscape is not yet oriented towards the institutional dimension.

The Impact of Total Quality Management on the Performance of Supply Chains in Jordanian Public-Shareholding Industrial Companies

The study attempt to determine the relative importance of total quality management (TQM) and supply chains in Jordanian public shareholding companies, as well as the impact of total quality management in its dimensions (focus on the customer; senior management commitment to quality; focus on improving operations; and worker participation in decision-making) in supply chains with its combined dimensions (Supply Chain Efficiency, Customer Response, and Product Innovation) in Jordanian public shareholding companies. The descriptive analytical approach was employed in the study, as well as the comprehensive survey method, which was applied to the full study community and to 162 persons working in Jordanian public shareholding industrial businesses at the upper and middle administrative levels. The study tool was delivered to them in the form of a questionnaire created by the researcher specifically for this purpose. A total of 157 valid questionnaires were obtained for statistical analysis. The study revealed a number of findings, the most important of which are: the presence of a high level of total quality management and supply chain performance in the study sample companies, as well as the presence of a statistically significant effect for all dimensions of total quality management on supply chain performance in those companies. The study recommended that Jordanian public shareholding industrial companies continue to improve total quality management dimensions through their understanding of their importance in order to increase efficiency and effectiveness, achieve strategic growth and business success, and develop and improve supply chain performance. Keywords: Total Quality Management (TQM), supply chain performance, public shareholding industrial companies, Jordan.

The complexity of evaluating, categorising and quantifying marine cultural heritage

Despite the growing recognition that ecosystem-based management approaches to ocean governance need to recognise and integrate cultural dimensions to remain relevant, efficient, inclusive and equitable, the difficulty of meaningfully integrating these in ecosystem-based ocean management remains a challenge. This is particularly due to i) the difficulty of quantifying marine cultural heritage and cultural connections, ii) the complexity of identifying, evaluating and categorising ‘cultural ecosystem services’, particularly when it comes to intangible cultural heritage, and iii) the difficulty of spatially defining cultural heritage, connections and ecosystem services. There are several problems with current understandings and evaluations of marine cultural heritage, connections and cultural ecosystem services that first need to be addressed before attempting to quantify the social and cultural dimensions implicit in ecosystem-based ocean management. Challenges include the exclusion of some cultural 'services' that cannot be attributed an economic value because they are intangible, and the larger issue of Western-dominated conceptualisations, e.g., 'services’, 'ecosystems’, 'nature’, 'culture’. In this short communication we argue that the quantifying and simplification of marine cultural heritage and connections should be avoided altogether, as this can result in ecosystem collapse instead of ecosystem flourishing. The piece concludes by arguing that we need to qualify instead of quantify cultural dimensions of ecosystem-based ocean management, and develop contextual participatory research methodologies to better understand marine cultural heritage and cultural connections to marine social-ecological systems.

Systematic evaluation of emergency management capacity for rural public health emergencies

Rural areas' emergency response capacities are generally weaker when compared to tier one cities and this can have an adverse effect on residents' livelihood and health. Evaluation of rural emergency management is of great significance for improving the rural emergency management capacity. This paper innovatively constructs an evaluation system for the emergency management capabilities with the rural public health emergencies, which includes four dimensions: emergency subject, mechanism, resources and concept. A Projection Pursuit model for objectively processing high-dimensional is constructed, and data from 2010 to 2020 in the rural areas of Xiantao City are selected as samples for empirical research. The results show that: (1) Each dimension of emergency management of public health emergencies contributes more than 20% to the ability. Compared with the other three dimensions, contribution of the emergency concept accounted for the lowest proportion, which was 21.69%, and indicates that this dimension is the key factor restricting the improvement of the emergency management capabilities. (2) From 2010 to 2019, the average annual growth rate of comprehensive emergency management capacity in the rural areas of Xiantao City was 14.9%, and by 2020, the rural emergency management capacity, impacted by the COVID-19 epidemic, grew very rapidly with an annual growth rate of 33.8%. (3) The development of an effective rural emergency management capacity system is not sufficient and unbalanced, which leads to the “barrel effect.” This study can provide theoretical guidelines for the evaluation of rural emergency management capabilities, and provide methodological support for similar research in other regions.

Testing of a Multiple Criteria Assessment Tool for Healthcare Facilities Quality and Sustainability: The Case of German Hospitals

Background: Hospital facilities are an essential part of healthcare systems, making the assessment of their quality and sustainability pivotal. Most existing evaluation tools lack a holistic and validated approach, while predominantly excluding the built environment. The Italian hospital evaluation tool SustHealth v2 addresses the shortcoming of existing applications through its structured and more integrated approach; there is the need for further testing it. Methods: The study aims to test for the first time in an international case study the multicriteria assessment tool previously developed and validated. The tool assesses social, environmental, and organisational qualities in hospitals with an online survey containing 199 closed questions sent to German hospitals. A total of 14 full replies have been collected and the resulting data analysed through descriptive statistics and heat maps identifying patterns in ownership and size. Results: Within the sample, higher scores are reported in Social Quality, while lower in Environmental and Organisational Quality. Respondents performed well in the sustainability dimensions of health promotion, waste management, and patient safety. Improvements can be achieved in energy management, facility management, and technological innovation criteria. Private hospitals slightly outperform both public and non-profit clinics. The findings presented in this study suggest a non-linear relationship between sustainability and hospital size since the highest scores were obtained by either small or large facilities. Conclusion: The study highlighted strengths and limitation of SustHealth v2. Further testing and comparison are encouraged in different context.

The Moderating Role of Organizational Culture on the Relationship between Enterprise Risk Management Dimensions and Financial Performance in Manufacturing Companies: A Theoretical Framework

The Moderating Role of Organizational Culture on the Relationship between Enterprise Risk Management Dimensions and Financial Performance in Manufacturing Companies: A Theoretical Framework