Dimensions Of Management Research Articles

How Strategic Management Helped Organizations Manage the COVID-19 Pandemic

The study aimed to determine how strategic management can help organizations contain the effects of COVID-19 virus spread and maintain high performance and profits during the closing period. This study examined the role of environmental scanning, strategy formulation, strategy implementation, and strategy evaluation as dimensions of strategic management and how it helps in managing the spread of COVID-19. A questionnaire was sent to 146 operations/risk managers in Jordan’s industrial organization sector as part of the quantitative methodology. Primary data screening and analysis was done according to SPSS and other statistical tests including multiple and simple regression, mean and standard deviation, frequency and percentage. It was determined that strategic management contributed to a well-built COVID-19 pandemic management plan with an R value of 721 and a strong correlation coefficient. Additionally, all the variables in the research had a correlation coefficient that ranged from moderate to high. A correlation value R = 0.713 indicated that strategy assessment helped propose a well-built COVID-19 pandemic management. The novelty of the current study focused on the fact that industrial facilities should supply infrastructure and equipment, and prioritize the well-being of their workers, their happiness and involvement in decision-making, as the epidemic spreads. Study advocated learning from other businesses’ experiences to create a clear picture of organizational and managerial strategies during the spread of a pandemic that threatens the lives of people.

Relationship between Classroom Management Styles and Academic Optimism of Teachers in Public Schools of Gilgit Division, Gilgit-Baltistan

Classroom management has constantly been acknowledged as a salient concern for teachers, and academic optimism is an important characteristic of teachers, which has been limitedly studied in our context. The objectives of the study were to identify classroom management styles exhibited by secondary school-level male teachers in their classrooms, investigate secondary school teachers' academic optimism, and determine the correlation between classroom management styles and academic optimism of secondary school-level male teachers. The study was correlational and based on a quantitative approach. A cluster sampling technique was used. Each government boys high school of Gilgit Division was considered a cluster. There were 46 clusters in the region. All male secondary school teachers (500) in government boys high schools of Gilgit Division comprised a population. A simple random sampling technique was employed to choose 20 clusters, which consisted of a sample size of 217 teachers. Both descriptive and inferential statistics were utilized for the analysis of data. Behaviour and instructional management scale (24 items) were used to measure classroom management styles. Teachers' academic optimism scale (9 items) was used to measure the academic optimism of secondary school-level male teachers. Results of the research expressed that most educators were interventionist, and some were interactionist. In the case of academic optimism, most educators had average academic optimism, and few possessed high academic optimism. Classroom management styles were significantly correlated with the academic optimism of teachers. Similarly, interventionist styles of behaviour and instructional management dimensions were positively related to academic optimism. The statistics used were frequency, percentage, correlation coefficient, probability value and co-variance. Hence, it was recommended for head teachers to furnish such a milieu, which would be suitable for teachers to adopt an interactionist style, and a component of academic optimism be included in refresher courses for in-service teachers and teaching practice of prospective teacher so that their academic optimism could be increased.

The Development and Validation of Financial Management Behavior (FMB) Scale in Postgraduate Students

This study aims to develop and validate a financial management behavior scale. This study used the approach of measuring instrument modification by applying the existing theory into a statement that will be used as an instrument to see the condition of a person's financial management behavior. The researchers used the basic theory of Dew and Xiao (2011) which divides financial management behavior into the consumption dimension, cash flow management dimension, savings and investment dimension, and debt management dimension. The subjects involved in this study were 391 people who were postgraduate students in the capital city of Jakarta and were selected using a purposive sampling technique. Structural equation modeling (SEM) analysis with AMOS software were used in this study. The results of the analysis showed that the financial management behavior scale developed by the researchers has met the fit model and produced a valid statement which is ready to be used to measure the behavioral conditions of one's financial management specifically in the student context. The limitations and suggestions will be discussed further in this article.
 Keywords— Financial Management; Financial Management Behaviour; Scale Development; Scale Validation

Levels of Perception on School-Based Management Implementation in San Luis National High School, Philippines

The goal of school-based management (SBM) is to empower school personnel to improve, innovate, and foster ongoing professional development in schools. SBM was developed to make a fundamental change in educational practice. This study aimed to determine and evaluate the levels of perception on school-based management implementation in San Luis National High School, San Luis District-I, Division of Agusan del Sur, Philippines. The study employed and utilized descriptive-correlational survey research design. Furthermore, the questionnaires were sent to the San Luis National High School teachers and the randomly chosen teachers who visited the aforementioned school to serve as study participants. Hence, it reveals that 64.15% (127 out of 198) of respondents are female and 35.85% (71 out of 198) are male. Based on the findings, a moderate descriptive rating for each dimension of school-based management (SBM) implementation is indicated by an overall mean rating of 3.37 and a standard deviation of 0.637. Wherein, all scored higher than the minimum standard: leadership and governance, 3.66±0.729; curriculum and learning, 3.39±0.542; accountability and continuous improvement, 2.98±0.691; and management of resources, 3.43±0.607. Based on how the data was processed, the Pearson correlation is equivalent to 0.541 with a r2 of 0.365. The positive correlation coefficient of determination (r), which is comparable to the significance threshold of p< .05. The perception of school-based management (SBM) implementation among teachers in this regard was determined to be moderate. Additionally, it was discovered that the level of SBM implementation was exceeding the minimum standard.

Evolution of customer relationship management to data mining-based customer relationship management: a scientometric analysis.

Scores of researchers have paid attention to empirical and conceptual dimensions of Customer relationship management (CRM). A few studies summarise the research output of CRM focusing on a specific industry. Nevertheless, there is scant literature summarising the research output of CRM in contrast to the data mining-based CRM. This study presents a scientometric analysis that evaluates CRM research output with a special focus on data mining-based CRM. Bibliometric data were extracted for the period 2000–2020 from the Web of Science database to apply descriptive analysis and scientometric analysis to obtain the bibliometric profile of CRM research. Further, we generated the conceptual structure map using multiple correspondence analysis and clustering for CRM and data mining-based CRM research fields. Interestingly, the analysis revealed that the future trendfi of CRM research would be based on techniques associated with machine learning and artificial intelligence. The study provides extensive insight into the basic structure of the CRM and data mining-based CRM research domain and identifies future research areas.

Communicating conservation: how do the Nepalese print media portray caterpillar fungus? An analysis of newspaper coverage from 2008–2021

Caterpillar fungus (Ophiocordyceps sinensis) makes an economically important contribution to livelihoods of the local people in the Himalaya. Its extraordinarily high market price as an aphrodisiac, and pressure in the natural habitats due to overharvesting and climate change, have attracted local and global media attentions. Despite the wide media coverage on various social and environmental aspects of the caterpillar fungus, a consolidated analysis of the news and featured articles about the different dimensions of the caterpillar fungus is lacking. In this paper, we assess how the Nepalese print media have portrayed the social, economic, governance, and biological dimensions of caterpillar fungus conservation and management. We conducted a thematic analysis of newspaper articles published for fourteen years from 2008–2021 in seven national daily newspapers in Nepal. We used an inductive method to extract the keywords from the printed newspapers, resulting in 3,777 keywords from 681 news items belonging to eight thematic areas. Based on the similarities and differences in the keywords, the news items were categorized into eight themes: impacts of caterpillar fungus harvesting (28% news coverage), trade of caterpillar fungus (16%), general information about the fungus (15%), harvesting of the fungus (14%), governance mechanisms (14%), challenges to the harvesters (6%), policy gaps (4%), and institutional and policy responses (3%). We found that Nepalese media highlighted the socio-economic and environmental impacts of caterpillar fungus harvesting but presented less information about the government response to its conservation, gaps in knowledge and governance mechanisms necessary to conserve the fungus. The thematic analysis of media reporting can help in devising long term conservation and management policies of the caterpillar fungus, particularly focussing on the issues frequently reported by the national media.

An Examination of Customer Relationship Management and Business Sustainability in Small and Medium Enterprises

The aim of this paper was to investigate the impact of customer relationship management (CRM) dimensions on business sustainability in small and medium enterprises (SMEs). A quantitative research approach was employed for data collection and fulfilling the objective of this study. In particular, the data was gathered through a survey instrument from 183 employees of SMEs in Saudi Arabia. The obtained responses were analyzed using the partial least square approach (PLS-SEM). The outcomes showed that customer orientation and CRM organization have significant positive effects on business sustainability. The results also verified that CRM technology and knowledge management play important roles in affecting business sustainability. These findings confirm the importance of customer relationship management and its dimensions in enabling firms to sustain their businesses and thrive in today's changing business environment.

Risks of data-driven technologies in sustainable supply chain management

PurposeWith the rapid change that has taken place with digitalization and data-driven approaches in supply chains, business environment become more competitive and reaching sustainability in supply chains become even more challenging. In order to manage supply chains properly, in terms of considering environmental, social and economic impacts, organizations need to deal with huge amount of data and improve organizations' data management skills. From this view, increased number of stakeholders and dynamic environment reveal the importance of data-driven technologies in sustainable supply chains. This complex structure results in new kind of risks caused by data-driven technologies. Therefore, the aim of the study to analyze potential risks related to data privacy, trust, data availability, information sharing and traceability, i.e. in sustainable supply chains.Design/methodology/approachA hybrid multi-criteria decision-making (MCDM) model, which is the integration of step-wise weight assessment ratio analysis (SWARA) and TOmada de Decisao Interativa Multicriterio (TODIM) methods, is going to be used to prioritize potential risks and reveal the most critical sustainability dimension that is affected from these risks.FindingsResults showed that economic dimension of the sustainable supply chain management (SSCM) is the most critical concept while evaluating risks caused by data-driven technologies. On the other hand, risk of data security, risk of data privacy and weakness of information technology systems and infrastructure are revealed as the most important risks that organizations should consider.Originality/valueThe contribution of the study is expected to guide policymakers and practitioners in terms of defining potential risks causes by data-driven technologies in sustainable supply chains. In future studies, solutions can be suggested based on these risks for achieving sustainability in all stages of the supply chain causes by data-driven technologies.

The Multi-Dimensional Interaction Effect of Culture, Leadership Style, and Organizational Commitment on Employee Involvement within Engineering Enterprises: Empirical Study in Taiwan

The prosperity of the engineering industry is the main driving force of the country’s economic development, and the smooth operation of engineering enterprises is the premise for ensuring the prosperity of the engineering industry. This study demonstrates the four dimensions of organization, leadership management, employee identification, and employee involvement, discusses the four components involved (Corporate Culture, Paternalistic Leadership, Organizational Commitment, Job Involvement) and studies their interrelationships and mutual influences. A comprehensive literature review not only makes the four components clearer but puts forward eight hypotheses. Prior to the comprehensive survey analysis, a pilot study was conducted for experienced practitioners in the industry and 311 valid questionnaires were collected. Using IBM SPSS and IBM SPSS AMOS software, the questionnaire data were analyzed by constructing a structure equation, and the results show that: (1) corporate culture is positively related to the paternalistic leadership style and organizational commitment; (2) The paternalistic leadership style is positively correlated with the organizational commitment; (3) The organizational commitment and job involvement are positively correlated; (4) Organizational commitment has an intermediary effect between corporate culture and job involvement; (5) There is no positive correlation between corporate culture and paternalistic leadership style, on the one hand, and job involvement, on the other; (6) The intermediary effect of paternalistic leadership is not significant between corporate culture and job involvement.

The impact of management practices and managerial behavioral attributes on credit rating quality

PurposeThis study mainly aims to explore the impact of management practices and managerial behavioral attributes on credit rating quality in Tehran Stock Exchange.Design/methodology/approachIn this study, 214 firms were assessed from 2014 to 2020. The credit rating quality was measured through Technique for Order of Preference by Similarity to Ideal Solution and the entropy weighting method. In accordance with the theoretical literature, managerial entrenchment, managerial myopia, managerial overconfidence and managerial narcissism were considered as the managerial attributes. Furthermore, to examine management practices, cash flow management and accrual management were explored.FindingsThe results of this study showed that the cash flow from operations management and the accrual management has a significant positive effect on the credit rating quality. The managerial entrenchment, managerial narcissism and managerial myopia have significant negative effects on credit rating quality, while the effect of managerial overconfidence on credit rating quality is not significant.Originality/valueUnderstanding the factors that affect the credit rating quality is of a great importance. Considering the significance of cash management in the present era and the impact of managerial psychological and behavioral characteristics in the development of the organization, empirical results of this study can help investors, capital market regulators and other stakeholders to strengthen the firm and better decisions.

A Synergy Value Analysis of Sustainable Management Projects: Illustrated by the Example of the Aesthetic Medicine Industry

This study aims to construct a mathematical model to determine the dimensions of an economic, social, and environmental project with the goal of sustainable management. By identifying the optimal weights, the synergy values for sustainable management can be maximized. Taking aesthetic medicine companies as examples, this study attempts to construct the index projects of the economic, social, and environmental dimensions of sustainable management in an uncertain environment. Linear relationships (a combination of fixed synergistic values and varying synergistic values) are used to calculate the import optimal weight under optimistic, normal, and pessimistic circumstances. This study helped companies to introduce triple bottom line (TBL) indices to plan their issues under sustainable management and development, thus, enabling the parent company to achieve the optimal weight for the project costs to put in its subsidiaries. Additionally, this study prioritizes the weight of the influence on the management of the aesthetic medicine industry according to the risk probabilities, to minimize the uncertainties of risk management in corporate management and reduce the possibility of direct and indirect cost losses caused by financial distress, functional fluctuations, and negative impact on the medical equipment market, thereby maximizing the estimated total project value under sustainable management. This study constructs an aesthetic medicine-specific mathematical model concept using the triple bottom line model as the basis for sustainable corporate management and proposes an approach to obtain sustainable weight in uncertain conditions. By doing so, companies can add various managerial methods for the same industry, and new ideas are provided to the academic community to discuss the development of decision-making assessment criteria for risk assessments in sustainable management.

Corporate Social Responsibility in Venezuelan Hotels

Abstract This paper analyzes the role of Corporate Social Responsibility (CSR) in the hotel sector of Mérida State (Venezuela) and its contribution to the sociocultural dimension of local development. A theoretical framework is presented that supports the subsequent empirical analysis. Summary is made of the public policies related to CSR and the tourism sector, and the characteristics of the State of Merida where the tourism activity that is going to be analyzed is carried out. Next, the empirical part is developed. The managers of the hotels were surveyed, using a questionnaire adapted from indicators of the ETHOS Institute. Average values of the different items are obtained by dimensions, themes and indicators and a logistic regression model is applied. The Governance and Management dimension has high compliance with anti-corruption practices. In the Social dimension, three indicators are highly valued (relationship with consumers, monitoring the impact on human rights and relations with employees) and three less valued (support for the development of suppliers, commitment to the community and professional development). Additionally, three aspects of CSR contribute to the sociocultural dimension (vision and strategy, human rights and sustainable use of resources) and represent 58% of the larger hotels, with most category, and longest seniority.

Ethical Leadership Supports Safety Voice by Increasing Perceived Risk and Reducing Ethical Ambiguity

Drawing on social exchange theory, this paper theorizes and tests a model linking ethical leadership with workplace communication of health and safety risks by employees – termed ‘safety voice’ – regarding the dangers posed by COVID-19. Our study, conducted with 511 employees from UK companies, revealed that ethical leadership encourages safety voice through increasing the perceived health risk of COVID-19 and reducing ambiguity associated with making ethical decisions in the workplace. Our findings thereby underscore the importance of good ethical conduct by leaders for ensuring health and safety risks are managed and communicated effectively within organizations during crises. We discuss the theoretical and practical implications of our study, and highlight further opportunities for future research to address the ethical dimensions of leadership and organizational risk management and communication.

Customer relationship management in the international context – theoretical and practical considerations

Abstract The customer relationship strategy as part of the general business strategy is focused on the interest for the clients, having as a main objective the strengthening of the long-term relationship between the companies and the clients. The essence of the Customer Relationship Management (CRM) dwells in preserving long-term partnerships, bringing added value within the business relation and delivering customised propositions to individual clients. By providing personalised products or services the company gets near the need of the client, thus making it a key customer. The bridge between the company and the key client is based on a cross-functional process through which the customer relationship management strategy is implemented. Therefore, the customer orientation becomes an impactful factor in the implementation process. Having a positive relationship with key customers and a better understanding of their needs and activity leads to clarity in the development of the customer relationship management strategy. This principle is worldwide accepted, regardless of industry in which operates the organization. The purpose of this paper is to do a key literature review on customer relationship management by enlightening both the theoretical aspects researched by academicians all over the world and empirical studies applied in international organizations. In addition, the applicative section of this paper consists in a comparison of customer relationship management dimensions’ level of implementation in two multinational companies (MNC) from different industries within fast moving consumer goods (FMCG) sector.

Developing a Quality 4.0 Maturity Index for Improved Business Operational Efficiency and Performance

Purpose: Technological advances and increased environmental turbulence require a transition in quality management. The study aimed at developing a Quality 4.0 maturity index for improved business operational efficiency and performance. Methodology/Approach: This conceptual paper introduces a theoretical business evaluative model that allows an integrated analysis of technology-driven, quality management dimensions. The model is based on theoretical and empirical information and describes Quality 4.0 business analysis by a theoretical central business dimensional concept, formal statistical analytical methods and uses these data to assign a maturity index score to the business. Findings: The study builds the Quality 4.0 maturity index following the analysis of seven continuous quality improvement dimensions. The maturity of these dimensions in the business is assessed with a five-point maturity level. The effectiveness of the index should be confirmed with fit as covariation and a composite score for the level of Quality 4.0 maturity. Research Limitation/Implication: The research is based on theory and has not been validated with empirical data. It is recommended that a validation study be conducted based on the approach and guidelines provided in the paper. Originality/Value of paper: The study helped develop a theoretical aspect of total quality management during an era of the fourth industrial revolution. It also aimed at practically benefiting a business by focussing on improved business capacity and capability to mitigate the environmental turbulence associated with pandemics. The paper provides novel work, as it describes one of the first Quality 4.0 maturity index models that may be used to improve business.

Compliance with International Quality Standards: Evaluation of Turkish Higher Education Institutions in Terms of Management Dimensions

This study describes and evaluates the situation of Turkish higher education institutions in terms of European Quality Assurance Standards (ESG). We considered the management processes of goal setting, planning, organizing, resourcing, leading, directing and evaluating, and improving. "Higher Education Evaluation and Quality Assurance Case Reports-EER" constitutes the main data sources of the study, which is carried out with multiple case analysis, one of the qualitative research designs. Content analysis was applied to reports covering 160 higher education institutions whose external evaluation process was completed in the 2016-2019 period. The analysis generated both qualitative and quantitative data. The study detected that a significant part of the ESG standards (.46) was not taken into account in the external evaluation process of Turkish higher education institutions. While the dimension in which Turkish higher education institutions are most successful in meeting international standards in terms of management is goal setting and planning, the managerial dimension experiencing the least success is evaluation and development. The area with the lowest level of maturity is ensuring stakeholder participation. It has been concluded that the vast majority of institutions are not focused on student learning. Furthermore, the centralized management structure of the Turkish higher education system has a limiting effect on the process of applying ESG standards.

Emotional intelligence and self-esteem: Personal competencies necessary for physicians.

IntroductionEven though emotional intelligence and self-esteem are truly important variables in healthcare, the fact is that there are few studies on these constructs in Spanish physicians. The objective was to analyze the relationship between self-esteem and emotional intelligence in Spanish physicians, and their relationship with sociodemographic and employment variables.MethodsThe study included a sample of 180 physicians with a mean age of 34.61, 76.7% of whom were women. The physician completed the Rosenberg self-esteem scale, the Brief Emotional Intelligence Inventory for Senior Citizens and a questionnaire on sociodemographic and work characteristics through a CAWI (Computer Assisted Web Interviewing).ResultsThe results showed that the interpersonal factor of emotional intelligence diminished with age and number of children. Furthermore, women scored significantly higher in interpersonal emotional intelligence and men in adaptability. Physicians with stable contracts (46.1%) scored higher in all the emotional intelligence variables, with almost a small effect size. In the relationship between self-esteem and emotional intelligence, it was found that global self-esteem of physicians was positively related to the Stress Management, Adaptability and Mood dimensions. Physicians with high self-esteem (72.8%) showed better Stress Management and Mood than those with low self-esteem (6.1%), while in the Adaptability factor, physicians with high global self-esteem scored higher than those with medium levels (21.1%).ConclusionThe need for a stable employment strategy was demonstrated, since this has repercussions on personal competencies of physicians as well as training in developing those consequences, since they improve physicians' quality of care and leadership, especially women with temporary contracts or with medium or low self-esteem.

The Complexities of Comparative Climate Constitutionalism

Abstract Climate constitutionalism is a relatively novel legal field that has nonetheless adopted a very distinct character. Picking up on the classical liberal tack, it is marked by a distrust of state power as it relates to climate action or inaction. This is a venerable approach. In his 1967 classic, MJC Vile recounts that the ‘great theme of the advocates of constitutionalism [had been] the frank acknowledgement of the role of government in society, linked with the determination to bring that government under control and to place limits on the exercise of its power’. This mode of distrust has been ported to the climate constitutionalism literature and in particular its focus on adjudication of constitutional rights provisions for climate purposes. This, we argue, is but one aspect of climate constitutionalism that no longer speaks to the needs of the world when we think about the relationship between climate change, the doctrines and institutions of comparative constitutional law, and the underpinning theory of constitutionalism for this relationship. The institutional dimension of the constitutional management of climate change must go beyond courts and rights to processes and institutions in the two political branches of the state. The normative theory of climate constitutionalism—why should climate change be a constitutional subject on a global scale?—should address itself to the matter of how that question can be answered from a wider and more pluralistic set of normative standpoints than simply only liberalism. In other words, how can climate constitutionalism be normatively justified beyond, although not against, liberalism?

Evaluating and Prioritizing Barriers for Sustainable E-Learning Using Analytic Hierarchy Process-Group Decision Making

E-Learning is a popular computer-based teaching–learning system that has been rapidly gaining global attention during and post COVID-19. The leaping changes in digital technology have enabled E-Learning to become more effective in recent years. It offers freedom from restrictions caused by geographical boundaries and provides time flexibility in the teaching–learning process. Apart from its numerous advantages, the success of E-Learning depends upon many critical success factors (CSFs) and barriers. If the barriers that lie in the way of successful E-Learning implementation are not addressed diligently, it will limit E-Learning success. It has been revealed through past research that these barriers are serious threats that need immediate attention in their redressal. This paper attempts to reveal sixteen barriers under four different dimensions by going through a comprehensive review of the literature and engaging decision makers. Furthermore, it uses the Analytic Hierarchy Process-Group Decision Making (AHP-GDM) methodology to evaluate and prioritize them. The results obtained show that barriers related to the Institutional Management Dimension (BIMD), Infrastructure and Technological Dimension (BITD), Student Dimension (BSD), and Instructor Dimension (BID) pose the greatest challenges in the successful implementation of E-Learning. The AHP-GDM methodologies reveal the comparative relationship among these barriers as BIMD > BITD > BSD > BID and further quantify their negative effects as 46.35%, 29.88%, 12.30%, and 11.4%, respectively, on successful E-Learning systems (‘>’ indicates comparative challenges).

The impact of green supply-chain management on logistics performance in the construction sector in South Africa

Background: As a result of globalisation and the growing importance of environmental and social issues, construction companies are expected to reduce the environmental impact of their day-to-day activities and make the industry more environmentally friendly. Many research works published have ignored the critical parameters and dimensions of green supply-chain management (GSCM) and logistics performance as environmental protective practices in the construction industry. Therefore, there is a need to investigate how the construction sector should implement GSCM programmes and logistics performance as environmentally friendly practices in their business activities, which would be beneficial to all stakeholders.Objectives: The present study intends to fill this gap by analysing the impact of environmentally friendly practices, such as GSCM and logistics performance in the construction industry in southern Gauteng. This study considered regulatory pressure, green information systems, green packaging, reverse logistics and logistics performance as environmental protective practices.Method: This study adopted a quantitative approach to survey a sample of 440 suppliers and purchasers’ managers from construction companies in the southern Gauteng province. A judgemental or purposive sampling technique was applied to collect data from respondents. Data were analysed with the aid of Statistical Package for Social Science (SPSS 27.0) and Analysis of Moment Structures (AMOS 27.0). In addition, confirmatory factor analysis and structural equation modelling were used to analyse the relationship between constructs and test the hypotheses.Results: This study revealed that regulatory pressure, green information systems, green packaging and reverse logistics significantly influence logistics performance of construction companies.Conclusion: Study demonstrated that through GSCM and logistics performance, construction companies can correlate their business activities and the environment effectively.