The Impact of Total Quality Management on the Performance of Supply Chains in Jordanian Public-Shareholding Industrial Companies

Abstract

The study attempt to determine the relative importance of total quality management (TQM) and supply chains in Jordanian public shareholding companies, as well as the impact of total quality management in its dimensions (focus on the customer; senior management commitment to quality; focus on improving operations; and worker participation in decision-making) in supply chains with its combined dimensions (Supply Chain Efficiency, Customer Response, and Product Innovation) in Jordanian public shareholding companies. The descriptive analytical approach was employed in the study, as well as the comprehensive survey method, which was applied to the full study community and to 162 persons working in Jordanian public shareholding industrial businesses at the upper and middle administrative levels. The study tool was delivered to them in the form of a questionnaire created by the researcher specifically for this purpose. A total of 157 valid questionnaires were obtained for statistical analysis. The study revealed a number of findings, the most important of which are: the presence of a high level of total quality management and supply chain performance in the study sample companies, as well as the presence of a statistically significant effect for all dimensions of total quality management on supply chain performance in those companies. The study recommended that Jordanian public shareholding industrial companies continue to improve total quality management dimensions through their understanding of their importance in order to increase efficiency and effectiveness, achieve strategic growth and business success, and develop and improve supply chain performance. Keywords: Total Quality Management (TQM), supply chain performance, public shareholding industrial companies, Jordan.