This study aims to analyze BTS’s online performances from the perspective of the service value network model and, based on this, to suggest the role of actors in the online performance market of popular music and future improvement measures. For this purpose, BTS’s online performances were analyzed, and the research method was in-depth interviews with experts. The findings of the study are as follows First, consumers tend to avoid online performances that require a relatively long time to watch due to the difficulty in choosing due to the flood of online performances and the habitualization of watching short-form videos. Therefore, consumers should be encouraged to discover the fun of online performances through live chat participation in online performances. Second, Service Providers, such as online-only venues and broadcasting platforms, should pursue economic efficiency by actively utilizing external platforms, and should actively consider utilizing DRM-enabled platforms for copyright protection. Third, Tier 1 Enablers, such as singers and performers, should create a realistic environment like offline venues to compensate for the expressive limitations of online performances. Fourth, Tier 2 Enablers, such as planning and production companies, should secure support for their services through step-by-step integration with Service Enablers (PR and marketing agencies, MD production companies, etc.) from a long-term perspective. Fifth, Auxiliary Enablers such as investors and sponsors tend to be reluctant to invest and sponsor due to unexpected variables such as internet disconnection that may occur during live broadcasting, so it is necessary to add contractual clauses to hedge the risk. Finally, Service Enablers, which are MD producers, should diversify their revenue by producing content-type MDs such as emoticons, as online performances and MD sales are not proportional.
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