Key Business Processes Research Articles

The specifics of knowledge transfer in franchising. The case of a beauty salon

The transition from a direct sales business model to a franchise model requires a review of the company’s strategy, structure and key business processes. One of the key tasks for the company’s management is knowledge management, which plays an important role in ensuring its competitiveness. Changing the business model involves alterations in the value chain and organizational structure of the company in the context of franchising.This study focuses on the business format franchise, where the management company not only transfers the right to a product and service, but also provides a complete business format, including a marketing strategy, quality standards, and a set of organizational knowledge about the specifics of providing services. Using the example of the 4hands manicure and pedicure salon network, practical aspects of transformation are demonstrated, such as the transfer of operational functions to franchisees and difficulties in communication within the network. The importance of effective knowledge transfer is emphasized as one of the factors of sustainable growth of the franchise network. Knowledge is also considered as a strategic resource that provides a competitive advantage of the company, which is confirmed by the analysis of the VRIO model.

Conceptual foundations of accounting reporting in the digital economy

The article discusses the main theoretical and methodological aspects underlying the preparation of financial statements in accordance with International Financial Reporting Standards (IFRS) and national accounting standards. Currently, the key business processes that form the foundation of the economy are based on digital technologies. Therefore, special attention is paid to the study of the main trends and prospects for the development of international financial reporting standards in the digital economy.

Role of Small-Scale Industries Development and Management in India

Objectives: The hierarchical review did in Kerala SIDCO was fruitful in accomplishing the particular targets. It assisted with acquainting with the association design and it's working It additionally assisted with acclimating with the various divisions in the association and their capabilities and exercises including documentation. Methods: They have seen many all over in market still they have become effectively. The purpose for it is the administration and the specialists mutually cooperate for the kindness and for the benefit of the organization on occasion it required most. Most they has given just great quality items to the clients as indicated by the necessities of the clients. Results: The review assisted with understanding how the key business process are completed in an association and how data is utilized in association for decision making at different levels. The review was effective in figuring out the degree of innovation in the association for different capabilities and exercises. [14] Conclusion: This study helped in further developing information. The association study was useful as it assisted with acquiring certainty and mindfulness.

Financial flow management of trading companies based on business process modeling

The issues of process approach implementation in enterprise financial flows management system have been highlighted. The stages of financial flows management within the framework of business processes model have been defined. The advantages of the balanced scorecard have been revealed. The approach to financial flows management based on business process models and their optimization methods has been proposed. The approach to enterprise process management is based on the Deming-Shewhart cycle. The strategic map has been considered as tools for process management and metrics control. The composition of balanced scorecard has been proposed, reflecting the dependence of profit, accounts receivable, and equity turnover rate on the key indicators of cost, fragmentation. and time of fulfilling tasks of the AS-IS and TO-BE business process models. The cause-and-effect relationships between the business processes tasks and a company’s financial performance have been considered. The paper presents the results of the analysis and visualization of the dynamics of change in indicators depending on business process model transformation. In order to reduce risks and increase the efficiency of implementing process optimization results, a number of simulation experiments have been conducted for a company actively developing online sales channels. Practical recommendations have been developed and changes in the key business process management system justified. The system effect from simulation modeling results implementation has been obtained.

Strategic Planning of Information Technology Architecture in Schools Using The Open Group Architect Framework (TOGAF) Case Study: SMA Negeri 15 Bandar Lampung

This research aims to design an enterprise architecture at SMA Negeri 15 Bandar Lampung using the TOGAF ADM framework. This research involves several phases: Preliminary Phase, Architecture Vision, Business Architecture, Information System Architecture, and Opportunities and Solutions. In the Preliminary phase, the objectives and benefits of architectural development are determined to meet the needs of the school, including the new student enrollment system and network structure. The Architecture Vision phase describes the organization's profile, vision and mission, as well as the current state of architecture. Business Architecture analyzes key business processes using the value chain, including student admission, teaching and learning activities, and student release. Information System Architecture develops data and application architectures to support business vision and architecture. The Opportunities and Solutions phase identifies opportunities for information technology development to improve school operational efficiency. The results show that the implementation of TOGAF ADM can provide systematic and comprehensive guidance in designing enterprise architecture that suits the needs of schools.

Building a system of diagnostics of problem areas in the management of business processes of the organization

Aim. To develop and formulate an algorithm that allows timely diagnosing and eliminating problems in business processes.Objectives. To consider and systematize the main signs of problems in business processes; to determine the main sources, causes of losses and inefficiency; to formulate an algorithm that allows to assess the effectiveness of the process; to test the proposed algorithm for assessing the effectiveness of business processes on the example of a specific organization.Methods. The authors used the methods of descriptive literature review and statistical data analysis. The research includes the study and analysis of scientific articles, reports of scientific conferences and other publications related to the subject of the article. The analysis of statistical data is based on the performance of the organization, in particular the operator of urban mobility services. All data used for calculations are of a conditional nature.Results. In the process of research the works of modern authors related to the analysis of efficiency and diagnostics of problems in business processes are considered and generalized. In the mentioned works some theoretical aspects of the topic are widely and in detail studied, which are then systematized by the authors of the present study. As a result, an algorithm has been formed that allows in practice to monitor the efficiency of business processes of the organization, as well as to diagnose possible problems in a timely manner. When testing this approach in practice, in the context of the analysis of business processes in the organization, the following results were obtained: a number of critical problems in business processes that have a negative impact on the result of activity were identified; a plan to improve their efficiency was developed and implemented.Conclusions. The process approach is one of the most successful tools to improve the efficiency of the organization. Optimal operation of all key and essential business processes ultimately affects the company’s result. The operating conditions of an organization are constantly changing under the influence of a dynamic business environment. One of the most important elements of the efficiency management system for business processes, and consequently for the business as a whole, is a properly formed set of indicative indicators reflecting the progress of each process. The choice of indicators should be based primarily on the strategic goals of the organization, cascaded down to the level of individual processes. The study confirmed the hypothesis that the risks of efficiency reduction can be identified in advance and in a timely manner with the help of a correctly constructed system of simple control indicators. For these purposes, taking into account the concept of lean production and continuous improvement, as well as on the basis of the classification of losses set out in it, a questionnaire for express analysis of business process efficiency has been developed.

Development and key technologies for architectural design and technical solutions of CIM platform: A review

The integration of building information modeling (BIM), geographic information systems (GIS), 5G, IOT, cloud computing, big data, artificial intelligence, and other technologies in urban management has become a new and rapidly developing trend in recent years. However, most of the existing research on the construction of city information modeling (CIM) platforms based on the integration of BIM and GIS technologies focuses on integration technologies, and there is a lack of theories, methods, and standards for further data analysis and mathematical modeling. This paper analyzes and summarizes the actual situation of the application of recent research papers in the BIM field and the application of CIM platform pilot projects, reviews the application of BIM and GIS technologies in smart cities, and discusses future trends. For example, the construction of a basic platform for smart cities requires the establishment of a three-dimensional visual CIM platform with functions such as the planning review, architectural design plan review, construction drawing review, completion acceptance filing. A smart city is built by analyzing the cyber security risks faced during the construction. The technical, management, and operational measures of the security system provide guidance and reference for the secure construction of smart cities. This involves promoting the reform of the construction work system driven by data resources obtained from government information, and the establishment a new digital government construction management system through the “separation of management and transportation.” These analyses highlight the evolution of the CIM platform construction. The results indicate that the use of key technology integration in the construction of a CIM platform requires a system theory that goes beyond integration technology and mathematical modeling methods for a detailed application. It involves analyzing the deep integration of key technologies and business processes in the CIM platform.

ЦИФРОВЫЕ РЕШЕНИЯ В АГРОБИЗНЕСЕ: ФОРМИРОВАНИЕ МЕТОДОЛОГИИ МОНИТОРИНГА ЗЕРНОВОГО ПРОИЗВОДСТВА В УСЛОВИЯХ ТЕХНОЛОГИЧЕСКИХ ИННОВАЦИЙ

The active penetration of digital technologies into human economic activity objectively poses the task of forming an informational space and a new technological base across the entire economic space of society. The appearance of key sectors of the national economy is changing, with an increasing portion of business processes moving into the digital environment, thereby forming a barrier-free character of exchange and consumption relationships. Among the sectors of the domestic economy, the agricultural sector (AIC) has the highest rates of digital activity growth in recent years, with its indicator in 2023 amounting to 200% relative to the average level across the economy – 131% (compared with 2016), indicating the beginning of fundamental transformations within the mode of production. The leader of the AIC is the production of grain and its processing products, collectively accounting for more than a third of the total volume of the agri-food market, hence the processes of digital solutions penetration into grain production require close attention. The key business process of grain production is the monitoring of all its elements, ensuring the quality and timeliness of management decisions at each level of added value production. The spread of business models based on digital technologies requires a new methodology of platform solutions not only at the level of technological adaptation but also restructuring, modification of established ways of conducting agribusiness, and significant organizational changes. Systematization of digital solutions approaches shows that the use of artificial intelligence significantly accelerates the digital transformation of grain production; however, for a widespread transition to intelligent monitoring methods of grain production, a number of objective conditions must be met, among them: data handling, the ability to choose a computer vision model, creation of neural network architecture, organization of training for personnel capable of making decisions on digital platforms, and the formation of corresponding psychological-behavioral client content. The implementation of these conditions, based on ongoing institutional transformations, is capable of ensuring stable growth of grain production, reducing its energy intensity, and preparing personnel with digital economy competencies.

СТРАТЕГИЯ РАЗВИТИЯ ПРОМЫШЛЕННОЙ ОРГАНИЗАЦИИ НА ОСНОВЕ ПРОЦЕССНОГО ПОДХОДА

The article presents an approach to developing a strategy for the sustainable development of an organization in the long term, based on the optimization of key business processes in functional areas. The structure and relationships of business processes in an organization that is a key market player is determined. Tools for optimizing management and servicing business processes for the formation and transformation of a business model are identified. Typical strengths and weaknesses have been identified in improving business processes for organizations operating in high-tech sectors of the economy. The influence of the organizational structure of the enterprise on the processes of optimization of business processes is clarified.

ПОДХОДЫ К РАЗРАБОТКЕ, ДОВОДКЕ И РЕАЛИЗАЦИИ СТРАТЕГИИ ПО ПОВЫШЕНИЮ ДОХОДНОСТИ БИЗНЕСА

The article presents modern approaches to considering the concept of “business profitability”. The components of business profitability management strategy have been identified. Key business processes that directly and indirectly affect the company's profitability are specified. Basic approaches to managing business profitability have been identified, starting from the “value chain concept”, the Ansoff matrix and ending with the “cost benefit” approach. The economic indicators used in the cost benefit approach are clarified, as well as the stages of the process approach in managing business profitability.

МЕТОДИЧЕСКИЕ РЕКОМЕНДАЦИИ ПО ВЫЯВЛЕНИЮ КЛЮЧЕВЫХ БИЗНЕС-ПРОЦЕССОВ ДЛЯ ПОВЫШЕНИЯ ДОХОДНОСТИ КОМПАНИИ

The article presents the practice of assessing the current state of the organization from a profitability standpoint. The criteria for choosing the optimal approach when planning measures to increase business profitability are defined. Key factors influencing the efficiency of cash flow generation in a strategic direction are designated. The components of a successful strategy for increasing a company's profitability affecting diversification, investment and routine tasks are identified. Recommendations for building key business processes in the organization have been clarified.

Design and implementation of computer network security detection and control system

With the widespread application of computer network technology, computer network security defense capability has become a focus of attention in various industries. The extensive use of computer information systems in various sectors has significantly improved work efficiency but has also introduced security risks and management issues. The deployment of network security detection and control systems allows for effective security monitoring and management of computer operations and real-time network information. This paper presents a computer network security detection and control system based on human-computer interaction, which enables users to handle daily key business processes. The work principles and overall architecture of the network security detection and control system are analyzed and demonstrated. It offers functions such as filtering options, address rules, network security detection, network unreachability, overall traffic analysis, subnet definition, fault diagnosis, and security analysis. Testing and analysis indicate that the systems design achieves the intended goals. In the application of network security features, it can effectively combine various forces to enhance the quality and efficiency of network security, making it widely applicable in various industry units.

Internal and external threats to enterprise security: essence and diagnostics

The paper studies the essence and diagnostics of internal and external threats to enterprise security. External threats to the enterprise are identified, in particular, unfavorable changes in the political and economic situation in the country, the use of unfair competition methods, unreliability of suppliers, partners and contractors, natural and technical emergencies, unauthorized access of competitors to confidential information of the enterprise, imperfection of the regulatory framework, industrial and economic espionage, changes in consumer tastes and preferences. The author identifies internal threats to the enterprise, in particular, low professional level of the top management of the enterprise, violation of labor discipline, outflow of qualified personnel, decrease in the professional qualification level of personnel, violation of the regime of commercial secrecy, low level of innovation activity of the enterprise, lack of an effective planning system at all levels, low technical and technological levels of production. The author analyzes what negative consequences can result from threats to the security of an enterprise from its administrative and managerial staff and personnel in general, suppliers and other contractors and consumers. The author identifies the tools whose implementation can preventively influence key business processes and minimize negative consequences in the event of threats. As for the tool that has effectively proven itself among enterprises in developed countries and is used to support the internal environment in terms of developing managerial and human resources, it is worth noting the corporate entrepreneurship assessment tool (CEAI). As for the tool that is actively used, including by domestic entrepreneurs, to collect and analyze customer data, which allows storing information about the history of interaction with customers and increasing their loyalty, it is worth mentioning a CRM system.

Особливості SMART-систем: необхідність і доцільність їх використання при моделюванні бізнес-процесів підприємства

Taking into account the key factors of the development of society, the expediency of using certain information technologies for the effective competitive development of enterprises is emphasized. The need for the use of appropriate information technologies is confirmed by the advantages of their implementation. In the course of the study, it is disclosed that the basis of the modern information society is certain SMART-systems, and the driver of competitive development of enterprise is the re-engineering of its business processes, which determined the purpose of the study. To achieve the goal of defining and clarifying the features of SMART-systems to ensure the effective implementation of business processes of the enterprise, the methods of analysis, synthesis, abstraction, comparison, idealization, analogy, and concretization were used. The content of the concept of «SMART-systems» is characterized, the features of the application are described. The expediency and necessity of dividing SMART-systems into certain types depending on their vector-level application have been determined. The features of SMART-systems of each of the selected groups are outlined. The expediency of dividing SMART-systems into the proposed groups is substantiated by the possibility of their more operative implementation, faster adaptation, wider range of application and the ability to combine them as constituent elements of the hierarchical structure of an integral system. The hierarchical interaction of information systems of different groups will contribute to the formation of a comprehensive SMART-system for ensuring the effective competitive development of an individual enterprise with its component technologies, software products, etc., due to the possibility of combining the advantages of some systems, leveling the difficulties of implementing others. It is substantiated that the integrity of the information and digital support of the enterprise’s activities will contribute to the choice of more effective options for the interaction of individual business processes, their more efficient implementation and more flexible editing depending on changes in the conditions for the functioning of enterprises, as well as focusing more attention on key business processes at a particular point in time.

СОЗДАНИЕ СИСТЕМЫ ДЛЯ РЕШЕНИЯ ПРОБЛЕМ НА РЫНКЕ АГРЕГАЦИИ СКИДОК

The article is devoted to the creation of an innovative tool for aggregating discounts and promotions, designed to simplify the process of finding discounts for consumers and provide companies with the ability to monitor competitors’ discounts. The purpose of creating the tool is to react quickly to market changes and increase customer loyalty by providing more attractive offers. In the process of designing the discount aggregation system, attention is paid to all aspects necessary to create an efficient and reliable tool that meets the needs of users and provides a high level of security. The objectives of the system to be developed are formed: automation of the process of collecting and processing discount data, data filtering and validation, data classification and normalisation, efficient storage and processing of user requests. Key business processes such as data collection, data filtering and validation, classification, storage, user request processing, data personalisation and provisioning, analysis and monitoring are defined. The general algorithm of the information system is developed, input and output information arrays are allocated, the organisational and logical essence of the discount aggregation system problem solving is designed.

Modernization of key production business processes for rapid import substitution of goods, including agriculture

The scientific article presents a study on the accelerated import substitution of dual-use goods and technologies by modernizing the main production business processes of enterprises of the defense-industrial complex of the Russian Federation. Accelerated import substitution in the field of dual-use goods and technologies is a transition from dependence on foreign supplies to the production and development of core business processes, own domestic technologies for national defense and security of the country. This helps to reduce national security risks and ensure independence in important areas such as defense and cybersecurity. Modernization of core production business processes and promotion of new technologies contributes to the development of the country’s scientific and technological potential and enhances competitiveness in the global arena. This ensures the growth of the Russian economy, creates new jobs and promotes the potential for innovation. The object of the study is the enterprises of the defense industry complex. The subject of the study - accelerated import substitution of dual-use goods and technologies. The authors connect the prospects of their research with further scientific research in the field of development of dual-use goods and technologies, as well as with the modernization of the main production business processes.

ОСОБЕННОСТИ ОБЛАЧНОГО УПРАВЛЕНИЯ В ОБЛАСТИ ЦИФРОВОЙ ТРАНСФОРМАЦИИ СЕКТОРА ГОСУДАРСТВЕННОГО УПРАВЛЕНИЯ

The article considers the process of the cloud governance within the framework of digitalization of the public service providing processes as well as the performance of public functions by authorities. During the study, the cloud governance process was identified as one of the key business processes within the framework of the proposed business model for the digital transformation of state corporations and companies with state participation. With the help of the process approach, the typical properties of that business process are presented. They can form the basis of further modeling, capable of describing the business process as accurately and fully as possible, taking into account the tasks set. The characteristics of the business process are given and five main stages of its management are highlighted. The features of the business process under study, the models for the provision of services within the framework of the cloud governance, the models for the implementation of those services and their key advantages are highlighted. Based on the analysis of the Russian market, it is concluded that cloud technologies are the main and most significant segment of the national information technology market. The issues of patchwork automation in the information sphere are considered. Particular attention is paid to the risks and threats associated with the implementation of the cloud governance. The article names functional areas of those risks and describes the risk management processes for their mitigation and prevention. The importance of implementing the cloud governance in the general processes of modern public administration, understanding its significance and the need for further in-depth study is noted.

РАЗРАБОТКА МОДЕЛЕЙ МАШИННОГО ОБУЧЕНИЯ ДЛЯ ПРОГНОЗИРОВАНИЯ ЭКОНОМИЧЕСКОЙ ЭФФЕКТИВНОСТИ БИЗНЕС-ПРОЦЕССОВ

The article discusses the development of machine learning models for predicting the economic efficiency of business processes in a rapidly changing economic environment and increasing competition in the market. The author pays special attention to machine learning models, such as linear regression, random forest, gradient boosting and neural networks, and the rationale for their selection and use in the context of economic efficiency forecasting. The stages of data processing, training models and assessing their quality using various metrics are described. The selection of key business processes for testing machine learning models, such as the production process, sales process, logistics process and financial process, is considered. The author analyzes the results and presents conclusions and recommendations based on the analysis of specific business processes.

Ризик-орієнтований підхід до планування внутрішнього аудиту в банку

A vital role in the effective management of banking institutions is played by internal audit as an essential element of the risk management system, which ensures timely detection and resolution of problems, increases transparency and trust in the banking system, and ensures its stability and sustainability. The article aims to reveal the main criteria for risk assessment in the areas of internal audit, which is carried out in the bank based on a risk-based approach, to identify the main problems and substantiate the theoretical aspects of integrating a risk-oriented approach into practice. The role of internal audit in risk management of banking activity was revealed. Arguments were presented regarding implementing a risk-based approach to internal audit planning in the bank. The article analyzes the audit planning procedures and systematizes risk assessment criteria in audit areas. To determine the priority of audit areas, evaluating each area according to the specified criteria and distributing them according to the degree of risk is necessary. This will allow effective planning of audits, directing resources to the most risky areas. The study results indicate that audit planning in Ukrainian banks should be based on a comprehensive assessment of risks, which will allow for the taking into account internal and external factors. As a result, banks can quickly respond to changes in the external and internal environment and effectively allocate resources. To implement this task, it is necessary to develop a detailed audit plan based on a comprehensive risk assessment, and it is necessary to include all key business processes and bank organizational units. Constant monitoring of risks will allow for quick changes to the audit plan in response to new threats or opportunities. The theoretical and practical principles of audit planning based on a risk-based approach, presented in the article, are the basis for building a banking risk assessment model.

АУДИТ ПРИНЦИПОВ ПОСТРОЕНИЯ СИСТЕМЫ ОБУЧЕНИЯ ПЕРСОНАЛА В ПАО «РОСТЕЛЕКОМ» НА ОСНОВЕ АНАЛИЗА РЕГЛАМЕНТИРУЮщЕЙ ДОКУМЕНТАЦИИ

Staff training is a key business process in the management of human resources of an organization in both the short and long term. The article is devoted to the audit of the initial construction of the personnel training system in PJSC Rostelecom based on the analysis of regulatory documentation. The formation and use of a system of in-house training of personnel based on sustainable education requires an undeniable competitive advantage in the form of personnel, always relevant to the market of knowledge, skills and communication. However, the formation and formation of a personnel training system of this type is extremely difficult from an organizational and methodological point of view, as well as from a technological process. A comparative analysis of the development of the in-house continuing education model and the current model of the training system of PJSC Rostelecom highlighted the development, which may adversely affect the implementation of in-house continuing education processes in the short and, especially, in the long term. PJSC Rostelecom recommends presenting a working model of the training system with principles that would make structuring the training system more familiar.