Information Technology Capabilities Research Articles

Knowledge Management and Academic Service Quality on Organization Performance

Knowledge management (KM) in education is considered an approach that enables people to collect information, share and use knowledge to improve organizational performance through educational programs, student outcomes, and effective decision-making of work processes. Organizational performance in the university includes student satisfaction, research productivity, curriculum, academic staff responsiveness, and research rankings. KM through the adoption of advanced technology enables organizations to implement better processes, strong and good collaborative structures, knowledge and information sharing, and problem-solving tools. However, limited studies examine the determinants of the KM process and their relationship to university performance through academic service quality from an educator's perspective. In this study, we proposed a theoretical research model to investigate the determinants of the KM process and examine its relationship to university performance through academic service quality. Data collected from 71 academic staff in universities were used to test the hypotheses with structural equation modelling – Partial Least Square. The results showed information technology and culture have a positive impact on the KM process. Quality of academic services partially mediates knowledge management and university performance. KM process and quality of academic services determine and influence organizational performance substantially (f-square=77.6 %). Finally, among the KM processes, knowledge discovery was found to have the highest effect size on organizational performance. However, KM enablers consisting of rewards & incentives, and organizational support were not proven to influence the KM process. Both culture and IT capabilities must be considered by universities in supporting the KM process and building a culture that supports sharing and utilizing knowledge in every task. Additionally, this capability can help improve the quality of academic services which leads to increased organizational performance.

Investigating the nexus between information technology capabilities, knowledge management, and green product innovation: evidence from SME industry.

The aim of this study to investigate the relationship between information technology capabilities (ITCs) and green product innovation (GPI). The information technology (IT) capabilities with multiple dimensions, such as IT competence, IT integration, and IT infrastructure, were used in this paper. Moreover, to verify the deep relationship between ITCs and GPI, we used knowledge management (KM) as a mediator. The data were collected through a questionnaire from the senior managers, middle-level managers, and operational staff associated with the small- and medium-sized production industry of Pakistan. We collect data in two waves between January 2022 and July 2022. The data were analyzed through the partial least square structural equation modeling through SmartPLS 3.2.2. The findings of this study conclude. First, in the direct relationship, two IT capabilities, such as IT competence and IT infrastructure, have a positive and significant direct relationship with green product innovation, but IT integration has an insignificant relationship with green product innovation. Second, the results show that three IT capabilities have positively influenced knowledge management. Third, the results confirm that KM has a significant positive effect on GPI. Finally, the outcomes confirmed that knowledge management positively and significantly mediates between all IT capabilities and GPI in the indirect relationship.

Penerapan Aplikasi Telunjuk Sakti Dalam Pelayanan Administrasi Di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Wonogiri

<p><em>This type of research is qualitative descriptive with a case study approach. The research was conducted at Department Of Population And Civil Registration Of Wonogiri Regency. Research data is obtained from informants, events, documents with purposive and snowball sampling. Data collection techniques with observations, interviews and documents. The validity of the data is obtained by triangulating sources and method. Data analysis techniques use interactive model data analysis with stages: 1) data reduction, 2) data presentation, and 3) draw conclusions. As for research procedures with the following steps: 1) the preparation stage, 2) the implementation stage, and 3) the final stage.</em></p><p><em>The result of this research is: 1) the implementation of the Telunjuk Sakti application at the Population and Civil Registration Office of Wonogiri Regency includes: a) Planning for the Telunjuk Sakti application, b) Socialization of the application of the Telunjuk Sakti application, c) Implementation of the Telunjuk Sakti application, d) Results and evaluation of the application of the Telunjuk Sakti application. 2) the implementation of the Telunjuk Sakti application at the Population and Civil Registration Office of Wonogiri Regency has several obstacles including: a) blank spot area, b) inadequate facilities and infrastructure, c) Information Technology capabilities of human resources are still lacking, and d) Telunjuk Sakti application server often has problems, and, 3) erfforts to overcome the obstacles that occur include: a) installing internet network amplifiers, b) making budget proposals for facilities and infrastructure, c) conducting training and technical guidance, and d) repairing servers on the Telunjuk Sakti application.</em></p><p><em> </em></p><p><strong><em>Keywords:</em></strong><em> Telunjuk Sakti Application, Administrative Services, Information Technology</em></p>

Impact Digital Business Strategy on Competitive Advantage in the Banking Sector

This study investigates the connection between digital business strategy and achieving competitive advantage by using four capabilities, namely managerial, operational, IT, and e-collaboration capabilities, that depict a digital business strategy seen as a need to achieve a digital business strategy to improve and boost competitiveness. Structural Equation Modeling (SEM) was used as one of the data analysis techniques, and as many as 832 banking personnel participated in the survey as respondents. The results show that a company's competitive advantage is strongly influenced by its digital business strategy, represented by organizational and managerial skills, operational capabilities, IT skills, and electronic collaboration capabilities. In addition, this study sheds fresh light on the importance of sustainability strategy in the relationship between digital business strategy and competitive advantage Furthermore, the study's conclusions can be applied to other growing markets.

The Impact of CEO IT Ability on Bank Loan Terms

ABSTRACT Although the role that information technology (IT) executives’ expertise has in firm outcomes is well documented, little empirical work investigates the effect of the IT ability of non-IT executives on firm outcomes. We apply upper echelons theory and create a unique measure of chief executive officer (CEO) IT ability to empirically investigate its impact on bank loan pricing and nonpricing terms. Examining a sample of firms between 2002 and 2017, we find that CEO IT ability is associated with lower cost of debt, less collateral, fewer loan covenants, and fewer credit rating downgrades. Further, we show that our results are not due to high tech firms and are incremental to firm-level IT capability. Our results extend upper echelons theory and suggest that IT ability is an important CEO characteristic that can be influential in improving lending outcomes.

How does IT capability affect knowledge acquisition in the presence of a dominant supplier?

PurposeThis study aims to examine how three types of information technology (IT) capability (supplier technological capability, customer technology-sensing capability and relatedness of IT infrastructure) facilitate knowledge acquisition by the customer when the supplier is dominant in the supplier-customer relationship.Design/methodology/approachThe unit of analysis was project. The authors designed two different questionnaires that were responded by the project manager of an enterprise resource planning (ERP) software supplier and the contact person of the customer organization in the same project, respectively. The two questionnaires were matched by means of project name. The final sample included a total of 136 projects. The authors used ordinary least squares to test the research hypotheses.FindingsThe authors found that supplier power advantage negatively influenced knowledge acquisition by the customer. The three types of IT capability did not have direct impacts on knowledge acquisition. The moderating effect of customer technology-sensing capability was not significant either. However, supplier technological capability and relatedness of IT infrastructure attenuated the negative effect of supplier power advantage on knowledge acquisition, indicating that both factors promoted knowledge acquisition.Originality/valueKnowledge acquisition is important for the success of software implementation in the supplier-customer relationship. There is limited evidence in the literature on how to apply externally oriented IT capability to enhance knowledge management, improve knowledge acquisition and manage the business relationship that is typically dominated by the software supplier. The authors provide evidence to examine related issues.

What is the level of information technology maturity in Ontario’s long-term care homes? A cross-sectional survey study protocol

IntroductionThe number of Canadians 75 years and older is expected to double over the next 20 years, putting continuing care systems such as long-term care (LTC) homes under increasing pressure....

Information Technology Capability (ITC) Framework to Improve Learning Experience and Academic Achievement of Mathematics in Malaysia

Poor mathematics performance was generally reported from international assessments such as Programme for International Student Assessment (PISA) and Trends in International Mathematics and Science Study (TIMSS) among Malaysian students. Malaysia is ranked 52nd and 48th in the assessments for 2012 and 2018 respectively, while Singapore, Japan, South Korea, and even Vietnam have consistently performed well and held the top spots among the 78 countries evaluated in the PISA. Although numerous new technologies have been introduced, developed and implemented for education, incorporation of IT capability (ITC) to teach and learn Mathematics where still lacking commonly. Additionally, learning Mathematics in the traditional teaching contents could not accomplish desired learning outcomes because of dry contents and dull teachers. Therefore, this study is to design an appropriate ITC framework for improving learning experience and academic achievement of learning Mathematics. This study has adopted the development model of Analysis, Design, Development, Implementation and Evaluation (ADDIE) and Mayer (2010)’s cognitive theory for multimedia instructional content design. This study developed a new Multimedia Probability and Statistics system (MMPASS) for a subject of Probability and Statistics. The developed topics were concepts of discrete random variables and probability distribution function which were puzzled by students from preliminary study. An experiment was conducted with both control and experimental groups. The developed MMPASS blended multiple influential multimedia elements in the learning contents. A quantitative method and proportional stratified sampling were used to collect data. The blended topics were used by the experimental group whilst the control group was solely learning using the existing learning contents. Questionnaires were distributed to both groups after the lessons. 66 students participated in this survey. The collected data was then analysed and an ITC model was formed. Results of this study show that Perceived System Quality, Perceived Information Content Quality and Perceived System Performance as independent variables significantly improved learning experience. The findings also reveal that the performances of the experimental group have a higher mean score (9.65/10.00) compared to the control group (8.03/10.00), indicating the use of MMPASS improved students’ learning performance in subjects that involve understanding of concepts. While there is a lack of established ITC framework and IT application for Mathematics education in Malaysia, this study has verified the use of ITC improving performance of learning Mathematics in Malaysia.

PERCEIVED ORGANIZATIONAL SUPPORT PENILAIAN KINERJA DAN INFORMATION TECHNOLOGY CAPABILITY PENGARUHNYA TERHADAP KINERJA KARYAWAN

The purpose of this study is to analyze Perceived Organizational Support (POS), Performance Assessment and IT Capability affect employee performance. Respondents from this study were all employees, namely as many as 75 people, data collection was carried out through a survey with a questionnaire instrument, and data analysis used was multiple linear regression, while F-test and t-test were used to test the hypothesis. The results of this study indicate that POS, Capability of IT, and performance appraisal partially have a significant effect on employee performance, while the hypothesis test as a simultaneously stated that POS, Capability of IT, and performance appraisal have a significant effect on employee performance. This indicates that to improve employee performance, organizational support, IT skills and performance appraisal of employees in the company are needed.

How market orientation affects open innovation? Exploring the role of information and communication technology capability

PurposeBased on the organizational learning theory, this study regards market orientation as market-based learning and seeks to advance insight into how proactive and responsive market orientations affect two kinds of open innovation strategies, sourcing and selling. A firm’s information and communication technology (ICT) capability is considered an essential moderator in these relationships.Design/methodology/approachThis study adopted a quantitative design and used the questionnaire survey method to collect data. The authors finally collected data on samples in China. Multiple regression analysis was used to test the hypotheses.FindingsThe results show that proactive and responsive market orientations act as antecedents of open innovation, showing linear and curvilinear relationships between them. Specifically, responsive market orientation positively affects selling, and proactive market orientation positively affects sourcing. Responsive market orientation has an inverted U-shaped relationship with sourcing, and proactive market orientation has a U-shaped relationship with selling. In addition, ICT capability strengthens the positive effects of market orientation on open innovation and weakens the negative effects.Originality/valueDrawing on organizational learning theory, this study provides a novel perspective to explain the complex mechanism between market orientation and open innovation. This study also explores the moderating role of ICT capability in this process, which advances research on how to select open innovation strategies under different conditions.

IT vendor integration as catalyst of IT outsourcing success

PurposeThis paper aims to explain how small- and medium-sized firms (SMEs) create information technology (IT) business value through blended IT outsourcing (ITO). The explanatory framework it proposes enables SMEs to replicate IT capability outcomes (i.e. enhance their economic, strategic and technological competences, namely, ITO success) by endorsing an ITO strategy catalyzed by IT vendor integration.Design/methodology/approachThis study uses covariance-based structural equation modeling to test the proposed research model. Data are collected from 251 knowledge-intensive business SMEs located in Science and Technology Parks in Spain.FindingsThe results demonstrate empirically that SMEs can replicate IT capability benefits (i.e. enhance their non-IT competences) through blended ITO in which IT, conceptualized as a transversal supporting activity, is outsourced to an IT vendor while the value creation process remains with the buyer. The integration (i.e. process integration and information sharing) of an IT-proficient vendor catalyzes ITO success. More specifically, the results show that, although process integration is not directly related to competence enhancement, fosters information sharing, which directly facilitates ITO success. The results also show that IT vendor proficiency accounts for ex ante trust.Practical implicationsManagers should think of transformational ITO as a strategy to enhance firm competences. For blended ITO strategies to succeed, managers must have a comprehensive understanding of the business they run, as it is important to create conditions that foster inter-firm information sharing. To achieve these conditions, managers should take special care in selecting boundary spanners, who are the pivotal links in competence enhancement.Originality/valueWhile most research focuses on ongoing trust (i.e. trust develops as ITO evolves), this study focuses on initial (i.e. ex ante) trust and analyzes IT vendor proficiency (expert, experienced and reputed) to examine trust as an antecedent of ITO. This study also draws on previous conceptualizations of vendor integration to develop and analyze a two-step integration model to explain how IT vendor integration (i.e. process integration and information sharing) catalyzes enhancement of the buyer’s non-IT competences. This study focuses on SMEs, which are often neglected in ITO studies.

ANALISIS STRATEGI PEMASARAN MASKAPAI LION AIR PADA MASA PANDEMI COVID-19 DI BANDAR UDARA SULTAN HASANUDDIN MAKASSAR

An airport is a land and water area with certain boundaries that is used as a place for aircraft to land and take off, boarding and dropping passengers, loading and unloading goods, and places for intra and inter-mode transportation, which are equipped with aviation safety and security facilities, as well as other facilities. products and other supporting facilities. Lion Air is the largest private airline in Indonesia, where the airline controls most of the domestic market share.
 This study used qualitative research methods. Qualitative research methods are often called naturalistic research methods because the research is carried out in natural conditions (natural settings).
 The results of this study explain the marketing strategy at the Air Lion Airline which, the challenges of implementing MPR include HR implementing Marketing Public Relations must be able to develop and improve IT capabilities on the basis of intellectual capacity, must understand data from research results, must understand the flow of research base data analysis , and coordination with related parties so that there is no coordination gap, must be able to have good relations with management who is the decision maker, HR implementing Marketing Public Relations must have a team leader mindset, and provide input to superiors.

A Novel Hybrid Approach for Evaluation of Resilient 4PL Provider for E-Commerce

Today, e-commerce allows consumers access to a wide range of products on the global market, quick and convenient selection, purchase, ordering, and payment of products. Consumers expect to receive the products they bought online, very quickly, at favorable prices and delivery conditions. However, it is often not possible, because global supply chains are realized over large geographical distances, with a whole range of disruptions and challenges that need to be successfully overcome. With the aim of efficiently delivering products and meeting consumer expectations, retailers often leave this job to specialized and resilient logistics companies better known as fourth-party logistics (4PL) providers. On this occasion, it is necessary to conduct a very thorough evaluation of the logistics provider based on appropriate scientific approaches and models. In this paper, a new hybrid approach for the evaluation of resilient 4PLs was proposed, with the aim of providing appropriate support for the decision-making system on product delivery in e-commerce. The hybrid approach is based on the fuzzy full consistency method (FUCOM), evidence theory (ET), rule-based transformation (RBT), and weighted aggregated sum product assessment (WASPAS) methods. The proposed model was tested and applied to an example of an online retailer, which sells and delivers products originating from China and the countries of the Far East to the market of the Western Balkans and Southeastern Europe. Five 4PL providers were evaluated and ranked according to 10 criteria. According to the results, the most important criterion was IT capabilities, while the least important was cooperation. Additionally, sensitivity analysis was carried out to determine whether the final ranking will change. The obtained results showed that the proposed methodology represents a valuable decision support tool that can be used for solving not only the problem described in this paper but also similar problems.

Developing a theory of full democratic consolidation: Exploring the links between democracy and digital transformation in developing eastern European countries

This paper analyzes the impact of the adoption of an information system on the consolidation process of a fully democratic system for eastern European countries. The interactions between the adoption of e-management policies and democracy are examined as a strategic approach to managing future, dynamic organizations. Fuzzy-set qualitative comparative analyses (fsQCA) were conducted to assess the combined effect of the conditions. The fsQCA analysis considered a sample of 26 case studies of eastern European countries with post-communist, in transition regimes as the unit of analysis.During the research the factors that were necessary or sufficient to consolidate a full democratic system in developing countries were detected, analyzed, and explained. The output is presented as a result of applying the strategic approach given by the current sociotechnical transition based on improving the management of societies through information technology capabilities. The objective is to consolidate the output in developing countries given the institutionalization of a society’s e-management core value system. As a response to the current crisis and detected anomalies (IS, Globalization and Power Concentration) in democratic consolidation theory this research empirically demonstrates the need to create a technology-based system with the goal of presenting high performance and capability to support the heavy processing of economic, societal, and political challenges among businesses, citizens, and governments as the main actors in a democratic system. As a result of the research a ‘Theory for Full Democratic Consolidation through IS’ is proposed based on the ‘magic’ pathway or model developed using a qualitative, comparative analysis methodology.The novelty of this research lies in the fact that in contrast to the current academic literature, it turns the consolidation of the democratic system and its components into a result while the process’s approach is offered by the strategic approach offered by the transformative discourse of information technologies.

ОЦЕНКА РЕЗУЛЬТАТИВНОСТИ ПРИМЕНЕНИЯ ПИЛОТНОГО ПРОЕКТА ПРОГРАММЫ-ТРЕНАЖЁРА ПО НАЧЕРТАТЕЛЬНОЙ ГЕОМЕТРИИ

The availability of the material and technological capabilities of modern information and communication technologies in the field of education allows, on the one hand, to realize the creative potential of each teacher in creating such tools as educational and methodological complexes, applications, simulators, educational games, and so on, significantly changing the pedagogical tools, and on the other hand, the expanding range of newly created teaching aids causes an urgent need for an adequate assessment of their impact on learning outcomes. The purpose of the work is to evaluate the effectiveness of using the simulator program for independent studies of students in the discipline "Descriptive geometry". The work used such research methods as questionnaires using Google Forms, testing, timing, statistical data processing, comparison of control and experimental groups, construction of bar and pie charts, SWOT analysis. In the process of pedagogical research, the following platforms and programs were used: LMS Moodle, Microsoft Excel, an original simulator program for the development of students' spatial thinking. It has been established that the developed simulator program for the development of spatial thinking of students of engineering specialties studying the discipline "Descriptive Geometry" allows increasing students' interest in mastering the topics of the discipline, favorably affects the formation of skills for constructing orthogonal projections of a point, reducing the time for solving problems on this topic by 40% and also positively affects the degree of adequacy of students' self-assessment. It has also been established that to check in a semi-automatic mode 80 reports of students on the implementation of individual tasks in the simulator program, the teacher will spend only about 30 ... 40 minutes of his time. At the end of the article, ways to improve the simulator program are given and directions for further research are outlined.

O papel das capacidades de TI, capacidade de reconfiguração de TI e inovatividade no desempenho organizacional: evidências do setor público brasileiro

Abstract The growing investments in information technology (IT) each year pushes public sector organizations to develop the ability to gather, integrate, and implement these resources to improve organizational processes. Public sector organizations have to be agile and flexible to meet society’s dynamic demands. In this sense, IT management and creating an organizational environment facilitating innovation are crucial measures. These organizations must learn to cultivate IT capabilities and innovativeness to improve their performance and create public value. Thus, this study aims to identify the existing relationships between innovativeness, IT capabilities, IT reconfiguration capability, and organizational performance in the public sector. The research analyzed data from 254 Brazilian public organizations of the most diverse sizes and sectors using structural equation modeling (SEM). The results indicated that the ability to reconfigure IT must be listed among the organizations’ IT capabilities. Also, the findings suggest that IT capabilities foster organizations’ innovativeness, and IT capabilities and innovativeness positively impact the organizations’ performance. The study contributes to knowledge of innovation and IT capabilities by testing theoretical propositions identified in the context of the private sector but insufficiently assessed in the public sector. Finally, the study points out ways for public managers to better prepare their institutions to face constantly changing environments.

Entrepreneurial competence and information technology capability as indicators of business success

The importance of entrepreneurial competencies and information technology capabilities has increased in the last few decades because of the strategic role played by the entrepreneurs. Therefore, this study aims to investigate the impact of entrepreneur competency and information technology capability on business success. A survey questionnaire was conducted to test the influence of entrepreneur competency and information technology capability. This questionnaire was filled by 403 participants who were recruited through Jordan Chamber of Commerce so as to identify the business owners who had started their companies in the recent years. The findings of the study showed that entrepreneurial competencies have a positive effect on business success and information technology which was used as a mediating role has a positive impact on both entrepreneurial competencies and business success. The findings of this research will be helpful to entrepreneurs and policy makers.

Internet of Things and Competitive Advantage: A Dynamic Capabilities Perspective

Internet of Things (IoT) is one of the enabling technologies of Industry 4.0. Although IoT has shown great promise for organizations, its practical use in generating value alone or in combination with existing IT capabilities remains unclear. Drawing upon the literature on dynamic capabilities and innovation capability, we propose IoT-enabled innovation capability (IoT-IC), consisting of three dimensions (IoT use for sensing, seizing, and reconfiguring) to explain competitive advantage. We examine three ordinary IT capabilities (flexible IT infrastructure, IT business experience, and relationship infrastructure) as the predictors of IoT-IC. We also test the moderating effect of competitive aggressiveness in influencing the relationship between IoT-IC and competitive advantage. Analysis of survey data from 175 U.S. companies provides empirical support for our research model. The results suggest that flexible IT infrastructure, IT business experience, and relationship infrastructure are positively associated with IoT-IC. Furthermore, the effect of IoT-IC on competitive advantage is positively moderated by competitive aggressiveness. The results point to the important role of existing IT capabilities in shaping IoT-IC and expand our understanding of the relationship between IoT-IC and competitive advantage at different levels of competitive aggressiveness.

THE MEDIATING EFFECT OF INNOVATION ON INFORMATION TECHNOLOGY CAPABILITY AND SUSTAINABLE COMPETITIVE ADVANTAGE

The goal of this study was to examine how innovation mediated the relationship between Information Technology Capability and Sustainable Competitive Advantage(Survey of Galabo Shelter Culinary Business Managers in Surakarta, Central Java, Indonesia). The 88 managers of the Galabo Shelter Culinary Business, registered with the city of Surakarta's Industry and Trade Office in 2021, make up the population of this study. The business is located in Surakarta, Central Java, Indonesia. The sample was chosen using a method called "purposive sampling" and the following criteria: 1) Managing the Galabo Shelter restaurant, which was licensed by Surakarta’s Department of Industry and Commerce in 2021. 2) has already started using information technology to manage his company. 3) have operated their company for at least three (3) years. Both qualitative (descriptive analysis) and quantitative methodologies were used in the data analysis for this study (regression and Sobel test). The study's findings indicate that although Information Technology capabilities have a large influence on innovation, they have no comparable impact on sustainable competitive advantage. The Sustainable Competitive Advantage is significantly impacted by innovation. Information Technology Capability influences sustainable competitive advantage through innovation. The benefit of this study is that it will be taken into account by the managers of the Galabo Shelter Culinary in Surakarta as they work to improve their ability to innovate and stay competitive. This study also aids the Surakarta City Industry and Trade Office in advising the managers of the Galabo Shelter's restaurant business so that they can have a sustainable competitive advantage.

Economic Evolution Game Study on the integration of informatization and intelligentization in manufacturing enterprises

At present, the new generation of information technologies such as blockchain and artificial intelligence ,big data, cloud computing, are endogenous driving forces to promote the intelligent transformation and upgrading of China's manufacturing industry. "Made in China 2025" proposes to take intelligent manufacturing as the main direction of manufacturing development, and the integration of informatization and industrialization is gradually transformed into the integration of informatization and intelligence. In this paper, an evolutionary game model of the integration of manufacturing information unit and intelligent unit is constructed, and the influence and evolution process of the integration of information and intelligence are analyzed from the aspects of the level of intelligent transformation strategy, the maturity of knowledge engineering, the risk of the integration of information and intelligence, information technology resources and capabilities. Results show that the intelligent transformation strategy level, knowledge engineering maturity has a positive impact on informatization and intelligent integration, and intelligence information fusion of risk has a negative influence on informatization and intelligent integration, information technology resources and capabilities as the sum of the benefit of the other three different influence on informatization and intelligent integration, Based on this, some suggestions are put forward to promote the integration process of information and intelligence.