Information Technology Capabilities Research Articles

Big Data Analytics and Competitive Advantage: Evidences from Healthcare Services Organistions in Lagos State, Nigeria

This paper investigated the effect of big data analytics and its six sub-dimensions on the competitive advantage of healthcare service organisations. Big data analytics have six sub-dimensions: agility capability, data-driven decision making, business intelligence, information technology capability, Internet of Things (IoT) application software, and cloud computing. Big Data Analytics (BDA) refers to the advanced analytical techniques used to process and derive valuable knowledge from large datasets. While BDA has the potential to offer significant business insights and create immense value, many organisations struggle to fully capitalise on their BDA initiatives and gain a competitive advantage. Despite the opportunities presented by BDA, some firms face challenges in effectively leveraging and extracting value from their data analytics endeavours. The study adopted a survey research design. The population of the study comprised 3931 employees of accredited healthcare service firms in Lagos State. The study utilised mixed sampling techniques comprising purposive, proportionate, and random sampling techniques. A sample size of 676 participants was obtained using Cochran’s sample size formula (1977). An adapted questionnaire was used, and an 83.3% response rate was achieved. The Cronbach’s alpha reliability coefficients for various constructs ranged from 0.769 to 0.904. The data were analysed using inferential (regression) analysis. The findings revealed that big data analytics dimensions had a significant effect on competitive advantage (Adj.R2 = 0.937; (F (6, 556) = 0.937), p<0.05). The study concluded that big data analytics affected the competitive advantage of healthcare firms in Lagos State, Nigeria. Based on the findings of the study, it was recommended that the management of healthcare service organisations in Lagos State invest in the combination of Big Data Analytics (BDA) dimensions in order to achieve a long-term competitive advantage. Also, management should use BDA to support the operational activities of the firm to increase cost efficiencies and develop firm-specific BDA knowledge. Keywords: Big data analytics, Healthcare organisation, Competitive advantage, Internet of things application, Information technology capability, Lagos State

Modern Approaches to Reducing the Epidemiological Risk of Hantavirus Infection in the Population on the Example of Certain Territories of the Republic of Bashkortostan

Introduction: Current conceptions of the epidemiology of hemorrhagic fever with renal syndrome (HFRS) interpret the necessity of a selective approach to organizing measures of disease prevention from the standpoint of different epidemiological risks of infection in a particular area. Objective: To develop a differentiated approach to planning and carrying out preventive measures in HFRS endemic areas with different levels of epidemiological risk of infection using the capabilities of geographic information technologies and to test the methodology on an outbreak model in the Republic of Bashkortostan in 2022. Materials and methods: We have analyzed data on 2,993 HFRS cases registered in the Republic in 2022. The main research method was epidemiological. The Deductor Studio Professional analytical platform and ArcGIS geographic information system were used as software. Results: We established that the Ufimsky, Blagoveshchensky, Iglinsky, Tuymazinsky, and Chishminsky administrative district, the cities of Oktyabrsky and Ufa were high risk areas for HFRS. The total recommended area of the territory subject to additional pest control treatments was 4,369 hectares. Conclusions: Identification of local high risk areas for hantavirus infection within the boundaries of individual administrative territories helps improve the efficiency of the infectious disease surveillance on these territories by means of large-scale targeted preventive measures. Prompt implementation of a complex of non-specific preventive measures in areas with a high risk of infection can significantly reduce their potential epidemic danger. Approaches to planning and taking preventive actions using up-to-date geographic information systems and analytical software allows simultaneous visualization and statistical analysis of primary data. Such a combined use of spatial characteristics of the epidemic process and application of analytical methods creates a scientific basis for planning infection control measures.

Investigating the strategic IT alignment process with a dynamic capabilities view: A multiple case study

In the turbulent business environments brought about by the digital age, strategic IT alignment remains at the forefront of managers’ concerns, raising important issues for researchers. One of these issues is to further understand how firms enact their IT alignment processes and what IT and non-IT capabilities are required to support these processes. To understand this issue, we conducted four case studies in small and medium-sized enterprises (SMEs). Anchored in a dynamic capability-based view, our findings unveil how three 2nd-order, six 1st-order dynamic IT alignment capabilities, and other IT and non-IT capabilities coherently interact to support the firm's business objectives.

Sustainable Enterprise Development in the Manufacturing Sector: Flexible Employment and Innovation in China

Since the COVID-19 outbreak, the scope and market size of flexible employment in sustainable enterprise development have significantly increased worldwide, yet academic literature offer little information about the outcomes and moderators of flexible employment in China. The paper advances current knowledge and empirically addresses this gap by examining the effects of flexible employment on enterprise innovation input and output, with information technology capability and labor regulation as unexplored moderators. Based on data from 1179 manufacturing enterprises in China, this paper uses the OLS method to conduct empirical tests. The results show that (1) flexible employment has positively contributed to sustainable enterprise development by facilitating innovation inputs and outputs; (2) superior enterprise information technology capabilities and strict labor regulations were significant moderating factors in this relationship. The findings provide credible evidence for enterprises to pursue flexible employment as an inexhaustible impetus for sustainable economic and enterprise development.

Exploring a Pathway to Sustainable Organizational Performance of South Korea in the Digital Age: The Effect of Digital Leadership on IT Capabilities and Organizational Learning

In the age of Industry 4.0, the emergence of new technologies is compelling organizations to search for new methods for sustainability. In particular, IT capabilities and organizational learning competencies with digital leadership play crucial roles in managing environmental dynamism, which are profoundly related to sustainable organizational performance in the digital age. This study explored sustainable organizational performance from the perspective of digital leadership (DL) and the role of IT capabilities (IT infrastructure, IT business spanning, IT-proactive stance), as well as organizational learning in sustainable organizational performance. For this research, data from 173 employees from South Korean organizations were collected using an online survey on digital leadership, IT capabilities, organizational learning, and sustainable organizational performance (SOP). Here, an SPSS- and AMOS-based structural equation modeling technique was used to examine the outcomes for analysis. The results confirmed that digital leadership significantly directly affected SOP. Moreover, there was no mediating effect of IT infrastructure and IT business spanning; however, an IT-proactive stance and organizational learning fully mediated the relationship between DL and SOP. This research will aid leadership behavior alongside other knowledge-based studies that empirically tested the role of digital leadership, IT capabilities, organizational learning, and SOP. As digital leadership competencies demand is surging for managing digital challenges alongside the verification of digital leadership behavior and knowledge-based theory, the important role of DL regarding IT capabilities and organizational learning in SOP needs to be prudently considered in the South Korean context.

Factors Inducing the Adoption of Knowledge Management System (KMS) In SMEs, Large and Government Organizations. What Are the Intercepting Factors? A Systematic Review

This paper aims to develop a systematic exploration of the literature investigating the factors that influence the adoption of the knowledge management system (KMS) in organizations as well as identifying the intercepting factors between different types of organizations such as small-medium enterprises (SMEs), large corporation and government organizations. Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) is used to structure the research field. The proposed research used filtering scientific papers published in Emerald Insight and Scopus from 2018 to 2022. This paper presents empirical evidence from six articles that identify intercepting factors between small-medium enterprises, large corporations, and government organizations. Among the factors analyzed, only IT capabilities were found to be common across all three types of organizations. The findings and analysis section includes a Venn diagram that illustrates other relevant factors that intercept between the organizations. The accumulation of reviewed research papers is necessary for academia and organizations to analyze the factors influencing the adoption of KMS. This study also will assist in providing information that will offer insights to organizations, particularly those in the small and medium enterprises (SME), large enterprises and government, in the process of implementing knowledge management.

The Nexus Between IT Capabilities and Firm Innovation Performance: The Mediating Effect of Supply Chain Agility

This study investigates the impact of IT capabilities on firm innovation performance. Further, it examines the mediating role of supply chain agility (SCA) as well as the moderating effect of innovation orientation (IO). The proposed conceptual model draws on resource-based view (RBV) theory. Dataset of 335 responses was analysed with process MACRO using SPSS 24.0 and AMOS. The findings show that IT capabilities positively affect firm innovation performance and SCA mediates the relationship of IT capabilities and firm innovative performance. Finally, results also confirm the moderating effect of IO between the IT capabilities and SCA.

Comparison of Public Health IT Reporting Capabilities Between a Large Network Hospital and Small Independent Hospital During Disaster Response

Introduction:Management of outbreaks rely on hospitals’ health information technology (IT) to electronically share data to public health systems. Studies show that half of non-federal hospitals reported a lack of capacity to exchange information with public health agencies, placing a variable burden on institutions to meet the government mandated reporting requirements. This study aims to contrast the impact of COVID-19 reporting requirements across two New York City institutions with disparate health IT capabilities.Method:A retrospective, qualitative study contrasting the impact of reporting requirements on a small independent hospital (SIH) with 198 staffed beds and a large, networked hospital (LNH) with eleven campuses during the COVID-19 pandemic. Researchers conducted 51 interviews with hospital leadership, clinical directors, and infection control personnel. Interviews were transcribed and coded using qualitative analysis software.Results:The LNH had a 50-person analytic team that handled reporting tasks, a centralized data warehouse that was automatically updated, electronically generated reports with universal access, and limited burden of clinical staff. The SIH had no dedicated analytic team. Seventeen departments were utilized to handle reporting tasks with no centralized place to share electronic data, limited capacity to create automatically updated reports, a daily manual information gathering processes, and significant need of clinical staff to collect data. Both SIH and LNH faced challenges associated with the distribution of responsibilities and resources with pressure to report in a timely fashion. However, the burden on the SIH was so onerous that it significantly impeded routine hospital work and patient care.Conclusion:The disparity in health IT capabilities highlights significant institutional inequities and variability in response during a pandemic. The findings have implications for how government and other regulatory bodies may adjust policies to equitably meet public health needs and not unfairly burden small hospitals.

Research on key technologies for intelligent and fine-grained construction of earth–rock dams based on artificial intelligence

Abstract High dam construction is continuing to develop with new requirements for intelligent dam construction. New information technology capabilities are providing paths for improved intelligent dam construction. This paper provides a comprehensive overview of the key technologies employed in the intelligent construction process of earth–rock dams. Starting with the multidimensional perception technologies and equipment utilized in earth–rock dam filling construction, it covers various aspects, such as the fine-grained management of unit construction based on building information modeling, rapid detection and qualification testing of dam materials’ physical characteristics, fast perception technology for material compaction, and unmanned driving technology for dam compaction equipment. Additionally, this paper highlights an overview of the existing technical challenges and future prospects in intelligent construction for earth–rock dams. These research results provide important references and lessons for the construction and development of high earth–rock dam engineering.

Pengaruh Kecanggihan Teknologi Informasi, Budaya Organisasi, Dan Kemampuan Teknik Personal Terhadap Efektivitas Sistem Informasi Akuntansi Pada Koperasi Serba Usaha Di Kecamatan Sukawati

Information systems play an important role in accounting, because basically accounting must provide accurate information to decision makers. This study aims in this study to determine the effect of sophistication of information technology, organizational culture and personal technical capabilities on the effectiveness of accounting information systems. The population in this study were employees of the Multipurpose Cooperative in Sukawati District with the sample used as many as 95 respondents. The data analysis technique used in this research is multiple linear regression, coefficient of determination, F test and t test. Based on the results of the study, it can be seen that: (1) the sophistication of tax information technology has a positive and significant effect on the effectiveness of accounting information systems, where the regression coefficient is 0.460 and sig 0.000. (2) organizational culture has a significant positive effect on the effectiveness of accounting information systems, where the regression coefficient is 0.250 and sig 0.002. (3) the ability of personal techniques has a significant positive effect on the effectiveness of accounting information systems, where the regression coefficients are 0.231 and sig 0.003. The magnitude of the influence of independent variables on the effectiveness of accounting information systems is 60%. Suggestions that can be given by researchers are Multipurpose Cooperatives in Sukawati District in increasing the tendency of the effectiveness of accounting information systems to always increase the sophistication of information technology, organizational culture and personal technical abilities.Information Technology Sophistication

P101 Understanding First Contact Physiotherapists experiences of remote consultations in primary care

Abstract Background/Aims First Contact Physiotherapists (FCPs) assess, diagnose and manage patients presenting with musculoskeletal disorders in primary care, without the need for prior GP consultation. Prior to COVID-19 almost every consultation was conducted in-person. Since the pandemic, many consultations are now undertaken remotely, a trend that is set to continue in line with the ‘Digital first’ strategy which seeks to enhance patient access to appointments. This aim of this study was to explore FCP views of remote consultations and how this impacted their role satisfaction and wellbeing. Methods This mixed methods two phase study consisted of an online survey investigating distributed via professional networks and through social media. The phase one survey explored consultation methods; levels of training; challenges and benefits; and a stress appraisal. Data were analysed descriptively. Respondents were invited to take part in phase two which included a semi-structured interview to gain an in-depth understanding of FCPs lived experience of remote consultation ways of working. Transcripts were thematically analysed. Results The online survey received n = 109 responses from UK-based FCPs. Data revealed that despite the ‘Digital First’ push for continued remote consultations, the majority of FCPs (62%) used them for less than a quarter of their appointment slots. Whilst recognising that many patients found this format convenient, FCPs highlighted their own stress levels, citing poor efficacy, anxiety of misdiagnosis, feelings of isolation and increased administrative workload. Nearly two thirds (66%) of respondents had not received any training in how to conduct effective remote consultations. Follow-up interviews with n = 16 FCPs highlighted coping strategies including following up with an in-person consultation and directing patients to other community health and wellbeing resources. In areas of high socioeconomic deprivation and poor health literacy additional problems associated with communication difficulties, poor IT access and capability, and digital poverty were all cited. Conclusion Remote consultations may offer a convenient alternative for some patients. FCP responses suggest that the continued offer of remote consultation is decreasing now pandemic restrictions have been lifted, despite the push for continued digital working practices. The perceived lack of efficacy, and fear of missing important diagnostic information means that many FCPs are either returning to in-person consultation or following up with a second face-to-face assessment resulting in potential service inefficiencies. Additional challenges were identified in areas of high deprivation and low health literacy, and the value of this consultation format needs to be considered in this context. Future work should focus on the training and support needs of FCP staff who are engaging with remote working to ensure clinical effectiveness and staff wellbeing. Disclosure N. Walsh: Grants/research support; Walsh is funded by NIHR. B.E. Jones: None. R. Thomas: None. Z. Anchors: None.

Effects of interfirm IT capability and interfirm trust on omnichannel integration: the mediating role of interfirm integration

PurposeAlthough past studies have suggested that business-to-business (B2B) interfirm relationship management contributes to a firm’s omnichannel integration, little research has been undertaken to reveal how that happens. This study aims to draw upon the relational view to propose a research model that associates interfirm information technology (IT) capability and interfirm trust with omnichannel integration through interfirm integration (i.e. authority integration and cooperative integration). Furthermore, this work considers a firm’s channel usage variety as the boundary condition of the interfirm integration’s influence.Design/methodology/approachThe research model was examined using a seemingly unrelated regression of archival data and matched a survey of 324 Chinese omnichannel firms.FindingsInterfirm IT capability positively relates to authority integration, and interfirm trust positively relates to cooperative integration. Authority integration and cooperative integration are both positively associated with omnichannel integration. A high level of channel usage variety strengthens the relationship between cooperative integration and omnichannel integration.Originality/valuePrior literature has called for research on the factors influencing omnichannel integration within a B2B setting. This study answers this research call by examining interfirm IT capability, interfirm trust and interfirm integration as factors associated with omnichannel integration. This work also examines how channel usage variety regulates the relationship between interfirm integration and omnichannel integration.

Government policy, IT capabilities, digital transformation, and innovativeness in Post-Covid context: case of Vietnamese SMEs

PurposeCOVID-19 has made businesses increasingly dependent on technology to be competitive and efficient. Small and medium enterprises (SME) digitalisation and innovation research are widespread. SME digital transformation and innovation require government policies, initiatives and assistance. How the government can help SMEs achieve these goals is unclear. So, this paper aims to investigate how government policy may assist Vietnamese SMEs to boost innovation performance and digital transformation.Design/methodology/approachThe study will take a quantitative approach, with questionnaires distributed to 659 respondents from SMEs in Vietnam through snowball and convenience sampling procedures. The structural equational modelling method is used for data analysis.FindingsThe study indicated that government policies supported Vietnamese SMEs’ innovation and information technology (IT) capabilities. Government policy assistance also boosted IT capabilities and innovation. Furthermore, mediation effects show that digital transformation fully mediates the relationship between innovativeness and firm performance, whereas IT capabilities partially mediate this relationship.Research limitations/implicationsFurther research that replicates the findings and analyses contextual heterogeneities between nations is advised because Vietnam’s pandemic setting was both similar and dissimilar.Practical implicationsThe study demonstrated government-company interactions through supportive policy. It investigated whether SMEs seeking digital transformation and innovativeness might gain competitive benefits by implementing effective knowledge management and enhancing their IT capabilities.Originality/valueA resource-based theoretical framework is extended to study how innovation, public policy and digital transformation for SMEs interact. The study confirms government policy strongly influences enterprises’ digital development. Specifically, the new mediating effects of IT capabilities and digital transformation are explored and provide new insights into the existing literature.

The Mediating Role of Performance Measurement System in the Relationship between Information Technology Capabilities and University Performance

To improve performance, higher education institutions (HEIs) have attempted to formulate performance measurement system (PMS) policy and information technology (IT) development. The purpose of this study is to examine the role of IT capability on financial performance and operational performance of private HEIs in Indonesia through PMS implementation as mediating variable. Using purposive sampling method, 149 questionnaire responses obtained from private HEIs located on Java Island, Indonesia. The respondents are head of human resource and finance department and person in charge of technology and information systems in the sample universities. The data were analysed using the Structural Equation Modelling (SEM) method. This study found that IT capabilities were only associated with both financial and operational performance indirectly through PMS implementation. Thus, this study confirmed that PMS played a role as mediating variable. This study contributes to the develop the body of knowledge, especially related to the role of IT capabilities and PMS role in enhancing both the financial and operational performance of HEIs. Practically, this research provides beneficial suggestions for HEI management to improve HEI performance.

Main Trends in Electronic Resources of Public Libraries

The purpose of the paper is to analyse the main trends in electronic resources of modern public libraries. The research methodology is based on the use of general scientific methods of studying social phenomena and processes (analysis, synthesis, classification, abstraction, generalisation, as well as methods of systemic and structural-functional analysis), which allows to determine the main trends in electronic resources of public libraries. The scientific novelty of the paper is the determination of the main trends in public libraries based on modern technological approaches to information and communication support. Conclusions. The capabilities of information and communication technologies have enabled realising a digital breakthrough in librarianship, expanding its boundaries and technical capabilities to provide services to a large number of users. Society needs further expansion of library opportunities, as remote access, augmented reality, and a significant number of social networks emerge, which requires a complex system of resource management, filling the electronic library collection, indexing sources, and informing users on the web. The areas of development of electronic resources of public libraries may include: digitisation of manuscripts and printed books, media sources, photos, films, videos; adding virtual copies of works of art, cultural, and historical heritage; copying computer programs and other replicated materials that have the right to be distributed; interactive means of educational, cultural, and cognitive communication (augmented reality, virtual tours, exhibitions, scientific, and educational activities); expanding direct access in libraries to electronic sources and external collections with high network bandwidth; organiszing trainings and exercises of various professional orientations; creating indexing systems and databases; protecting information from cybercriminals and destroying electronic sources. Key words: public library, electronic resources, information and communication support, information services.

How does information technology capabilities affect business sustainability? The roles of ambidextrous innovation and data‐driven culture

This research investigates explicitly how Information technology capability (ITC) can be tailored to achieve business sustainability via ambidextrous innovation in a turbulent environment. Moreover, the moderating factor of a data‐driven culture (DDC) is also being investigated. The research model was built on the theoretical foundations of the resource‐based view (RBV), dynamic capabilities view and existing IT capabilities literature. Through a close‐ended survey questionnaire from approximately 254 IT personnel in managerial positions working in the manufacturing industry, partial least squares‐structural equation modelling‐artificial neural network (PLS‐SEM‐ANN) is applied. Notably, the result indicated that ITC positively influences IT‐enabled dynamic capabilities (ITDC), which positively impacts ambidextrous innovations and helps manufacturing firms achieve business sustainability. Meanwhile, the moderating role of DDC between ITDC and exploitative innovation was also found. The results showed that ANN models A, B, C and D are consistent for both analysis. This study provides several novel additions to the literature on operations management and information systems (IS) researchers. IS researchers should focus on leveraging ITC to enable and support organisational capabilities rather than the direct effects of IT expenditures. Additionally, the importance of a DDC has seldom been explored together previously. Thus, this study fills gaps in existing knowledge, along with significant insights, specifically for future IT implementation. As for practical implications, this study provides corporate leaders and executives with insights about how to leverage their resources and customise their ITC in an unpredictable and volatile business environment.

Information technology capabilities and organizational ambidexterity facilitating organizational resilience and firm performance of SMEs

Small and medium-sized enterprises (SMEs) face significant challenges in today's rapidly changing business landscape. Due to limited resources and managerial capabilities, some of these businesses struggle to survive in the face of technological advances and economic recession. To address this issue, this research seeks to explore how SMEs can leverage information technology (IT) to overcome crises, capitalize on innovative opportunities, adapt to shifting market conditions, and drive new competitive initiatives. This study uses partial least squares structural equation modeling (PLS-SEM) to analyze the data collected from 247 SMEs in Vietnam. The results show that IT capabilities play a crucial role in stimulating organizational ambidexterity, resilience, and SME performance. In addition, the study emphasizes the potential impact of government support in enhancing organizational resilience. These findings provide empirical evidence supporting the Resource base theory with dynamic capabilities view and offer guidance to SMEs on allocating resources effectively and taking advantage of government support. The study also provides theoretical contributions and managerial implications to enhance business performance and achieve sustainable development.

Third-Party Logistics Provider Selection for Sustainable Last-Mile Delivery: A Case Study of E-Shop in Belgrade

Last-mile delivery (LMD) is one of the crucial phases of the shipping process. Since e-commerce rapidly evolves, there are many issues that should be addressed in city logistics. This paper specifically tackles the issue of Third-Party Logistics (3PL) provider selection for sustainable last-mile delivery. The 3PL selection problem has been solved for the e-shop company from Belgrade, which has online sales. The management of the e-shop company has identified five possible 3PL providers. Those five 3PL providers have been evaluated according to six criteria such as distribution cost, on-time delivery, flexibility of distribution, IT capability, good cultural fit, and customer satisfaction index. To evaluate and rank the 3PL providers, two multi-criteria decision-making methods were coupled. The first one is a Best-Worst Method (BWM) used to find the criteria weights, while the second one is a Combined Compromised Solution (CoCoSo) method utilized to rank the 3PL providers from best to worst one. To check the stability as well as the robustness of the applied methods, sensitivity and comparative analyses are performed. The results show high confidence in the applied methods.

Rapid evidence review: Policy actions for the integration of public health and health care in the United States.

To identify policy actions that may improve the interface of public health and health care in the United States. A rapid review of publicly-available documents informing the integration of public health and health care, and case examples reporting objective measures of success, with abstraction of policy actions, related considerations, and outcomes. Across 109 documents, there were a number of recurrent themes related to policy actions and considerations to facilitate integration during peace time and during public health emergencies. The themes could be grouped into the need for adequate and dedicated funding; mandates and shared governance for integration; joint leadership that has the authority/ability to mobilize shared assets; adequately staffed and skilled workforces in both sectors with mutual awareness of shared functions; shared health information systems with modernized data and IT capabilities for both data collection and dissemination of information; engagement with multiple stakeholders in the community to be maximally inclusive; and robust communication strategies and training across partners and with the public. While the evidence does not support a hierarchy of policies on strengthening the interface of public health and health care, recurrent policy themes can inform where to focus efforts.

Does AI-infused operations capability enhance or impede the relationship between information technology capability and firm performance?

The IT literature suggests that information technology capability (ITC) enhances firm performance. Yet studies have challenged this positive relationship. This study proposes an inverted U-shaped ITC–performance relationship and investigates how artificial intelligence-infused operations capability (AIOP) moderates this inverted U-shaped relationship. We collect data from 259 U.S. and 279 Chinese companies to test the hypotheses and find some interesting, but counterintuitive, results. This study extends the IT and strategic management literatures by examining how AIOP moderate an inverted U-shaped ITC–performance relationship. The study also reveals some cross-national similarities and differences.