Information technology capabilities and organizational ambidexterity facilitating organizational resilience and firm performance of SMEs

Abstract

Small and medium-sized enterprises (SMEs) face significant challenges in today's rapidly changing business landscape. Due to limited resources and managerial capabilities, some of these businesses struggle to survive in the face of technological advances and economic recession. To address this issue, this research seeks to explore how SMEs can leverage information technology (IT) to overcome crises, capitalize on innovative opportunities, adapt to shifting market conditions, and drive new competitive initiatives. This study uses partial least squares structural equation modeling (PLS-SEM) to analyze the data collected from 247 SMEs in Vietnam. The results show that IT capabilities play a crucial role in stimulating organizational ambidexterity, resilience, and SME performance. In addition, the study emphasizes the potential impact of government support in enhancing organizational resilience. These findings provide empirical evidence supporting the Resource base theory with dynamic capabilities view and offer guidance to SMEs on allocating resources effectively and taking advantage of government support. The study also provides theoretical contributions and managerial implications to enhance business performance and achieve sustainable development.