Revisit Intention Research Articles

MEDIATING EFFECT OF TOURIST MOTIVATION TO THE REVISIT INTENTION IN TREKKING SENTUL

<em>Sentul Trekking Tourism Object is a tourist destination that offers natural beauty along with physical activities. The phenomenon based on the destination information of tourists visiting the Sentul Trekking tourist destination increased at the beginning of 2022. This study uses an associative quantitative method. The sample taken amounted to 44 respondents who were calculated using incidental purpose sampling. Collecting data using a questionnaire consisting of statements that cover all research variables. Respondents' answers to these statements were then analyzed using the partial least square method using the Smart PLS ver.3.0 software for Windows and SPSS version 25. The results showed that: there is not an effect of service quality on tourist motivation, there is an effect of service quality on revisit intention, there is an effect of marketing communication on tourist motivation, there is an effect of marketing communication on Revisit Intention, and there is an effect of Tourist motivation on Revisit Intention. The intervening variable of Tourist motivation did not mediate the variables of Service quality on Revisit Intention but the tourist motivation mediated the variables Marketing communication on Revisit Interest in the Trekking Sentul</em>

Investigating Revisit Intentions of Religious Tourists To Natural Disaster-affected Religious Destinations

Religious tourism represents a significant market segment of the tourism industry with dynamic growth of billions of dollars. However, natural disasters in religious destinations can incur great loss to such a vibrant industry. Therefore, it is of paramount importance to study the behavior patterns of religious tourists relating to revisit intentions to disaster-affected religious destinations. Considering the lack of research in this area, this study investigated the revisit intentions of religious tourists to natural disaster-affected religious destinations using the push–pull motive theoretical framework. The results from the data collected on revisit intentions confirmed religious faith, gratitude, and peace and relaxation as main push factors responsible for religious tourists revisiting disaster-affected religious destinations. Subsequently, disaster awareness through media and personal safety were found as key pull factors that significantly moderated the relationship between peace and relaxation and revisit intentions. Findings indicate that religious tourists who are driven by religious faith and gratitude are not significantly impacted by external pull factors compared with those who visit for seeking peace and relaxation.

Antecedent and Consequences of a Brand Equity Beauty Clinic in Indonesia

This article explores how brand equity clinic De Votre Peau can mediate the effects of surveillance, social interaction, information sharing, compensation, and entertainment on the intention to return. Research of this kind is quantitative. Purposive sampling was utilized in the sampling technique, with 200 respondents total. According to the study's findings, brand equity is positively and significantly impacted by surveillance, social contact, entertainment, and information exchange. Brand equity is not positively or significantly impacted by compensation. Brand equity, surveillance, entertainment, and information exchange all significantly and favorably influence the intention to return. Social interaction does not significantly and favorably influence the intention to return. Re-visit intention is not significantly and positively impacted by compensation. Through brand equity, surveillance has a good and considerable impact on the inclination to return. Brand equity has the power to block surveillance. Through brand equity, social engagement has a favorable but small impact on re-visit intention. Social contact can be mediated by brand equity. Through brand equity, information sharing has a favorable and considerable impact on the intention to return. Information sharing can be mediated by brand equity. Re-visit intention through brand equity is not positively and significantly influenced by compensation. Brand equity has failed to act as a mediator for compensation. Through brand equity, entertainment has a favorable and considerable impact on the intention to return. Brand equity can mediate entertainment.

Tourist Satisfaction, Destination Image, Loyalty and Revisit Intention to Malaysia’s National Parks.

The emergence of the tourism sector is creating thousands of job opportunities in the industry. It is one of the significant economic growth contributors in Malaysia. Realising the importance of this industry, this study aims to provide an overview of the critical determinants of tourists’ revisit intention to Malaysia’s national parks. To contemplate possible factors for revisit intention, the study will investigate the relationship between tourist satisfaction, destination image, loyalty and revisit intention. This study is conceptual. A comprehensive review will be presented based on the most recently selected literature from an academic journal and relevant online platforms. However, as mentioned in the conceptual analysis, this study focuses less on the critical and comprehensive outcomes of revisiting the intention of Malaysia’s national parks. Based on the thorough literature, this study attempts to find academic and industry perspective contributions that engage with ecotourism, one of the potential tourism industry sectors. The study will provide a holistic pedagogy to destination management authorities to focus on the related factors for domestic tourist revisit intention. The practical implication of this study is to assist and provide clear ideas to the national park management authorities about the determinants of domestic tourist revisit intention. By providing a glimpse of tourist revisit intention factors, the national park management can implement strategies to increase the rate of revisiting tourists. Nevertheless, national park management may implement these factors as part of recovery strategies after covid 19 pandemic, especially to encourage domestic tourists for reviewing. This study exposes the potential and possibility of the massive impact of ecotourism on the Malaysian tourism industry. Consequently, the study will suggest some critical sustainable resilience strategies which can support tourists’ revisit intention to Malaysia’s national park. The study finding will be original in their form and will be a unique attempt. Therefore, the study observations will be precious to all the stakeholders and policymakers of Malaysia’s ecotourism sector.

An Exploratory Qualitative Study of Visitors’ Cognitive Appraisals in a Meteorological Landscape Uncertainty Scenario

The meteorological landscape has always been the main selling point for some destinations, but the uncertain supply of the meteorological landscape also poses challenges for destination management. Little is known about visitors’ emotional and behavioral tendencies elicited by this uncertainty under landscape viewing; therefore, it is critical for academics and practitioners to understand visitors’ emotional and behavioral changes after the viewing experience and strategize marketing plans to improve revisit intention. Grounded upon cognitive appraisal theory, this study conducted in-depth interviews with 31 visitors who had had meteorological landscape viewing experiences to solicit their perceptions and appraisals of uncertainty. Results revealed that the uncertainty influenced visitors’ entire cognitive appraisal process and resulted in four types of revisit intentions. Specifically, even if visitors have a negative emotion after the viewing, they may choose to revisit. Accordingly, theoretical and practical implications for destination management are offered.

Post-pandemic revisit intentions: how shopping value and visit frequency matters

PurposeThis paper examines the effect of shopping value (utilitarian, hedonic and social) on shopping satisfaction and store revisit intention in the post-pandemic phase. Additionally, the authors investigate how shoppers’ COVID-responsible behaviour and visit frequency are contingent on their shopping value evaluations.Design/methodology/approachData were collected (n = 527) using the store intercept method during March 2022 (a recovery phase from the third wave of COVID-19 in India). The authors adopted structural equation modelling to test the proposed model.FindingsShopping values significantly impacted shopping satisfaction and store revisit intentions. The effects of utilitarian and hedonic value on satisfaction were stronger for frequent shoppers than infrequent shoppers. While utilitarian value contributes to stronger satisfaction of COVID-responsible shoppers, COVID-non-responsible shoppers are better satisfied with social value. The impact of hedonic and social value on satisfaction has reduced significantly from the pre- to post-pandemic phase.Practical implicationsPractising managers should recognise that positive shopping value evaluations are important for generating satisfaction. Notably, the utilitarian value becomes more important in times of environmental exigencies. The study provides insights to devise strategies to attract and retain frequent shoppers who are major contributors to the store’s profit.Originality/valueThis study is one of the few studies which focuses on in-store shopping and consumers’ shopping value evaluations in a COVID-19 recovery phase. This study is one of the first that compares the post-pandemic shopping value judgement to a pre-pandemic phase. The authors provide valuable insights into store revisit intentions of shoppers who behave responsibly in a challenging environment.

Customer Satisfaction, Revisit Intention and Word of Mouth in the Restaurant Business

Restaurant businesses were hard hit by the pandemic over the last few years. The prolonging situation calls for appropriate remedial considerations. This paper attempts to predict the revisit intention and word-of-mouth using customer satisfaction. The data from 399 respondents were collected using mail survey immediately after the hit of COVID-19. Firstly, the result from linear regression of customer satisfaction on their revisit intention suggests that the customer satisfaction is the crux of customer retention in restaurant business. Secondly, the logistic regression of customer satisfaction on word-of-mouth reveals that word-of-mouth is likely to take place when the customers are dissatisfied with the restaurant services. Contrary to this, word-of-mouth communication is less likely to happen when the customers are happy with the restaurant services.

The effect of a hotel's star-rating-based expectations of safety from the pandemic on during-stay experiences

As a result of the COVID-19 pandemic, safety is one of the top priorities for travellers when choosing a hotel. This work examines the effect of customers’ pre-stay expectations of a hotel about its safety-focused services, shaped through its official star-rating, on the during-stay confirmation of those expectations, satisfaction, and revisit intentions. A cross-sectional research design is used spanning temporally from the pre-stay to the during-stay phases. The pre-stay phase was the peak COVID-19 period in India (June–July 2021) to stimulate the safety concerns in the travellers planning their travel, while the during-stay phase was when the planned travel was undertaken with the traveller staying at the planned hotel (October 2021–January 2022). Data were collected from 452 customers and the results supported the proposed model. Further, the star-rating, as a signal for safety-focused services, was found to have a serial effect on revisit intentions, through the pre-stay expectations of safety services, and the during-stay confirmation of expectations and satisfaction.

The Nexus between Green Perceived Quality, Green Satisfaction, Green Trust, and Customers’ Green Behavioral Intentions in Eco-Friendly Hotels: A Structural Equation Modeling Approach

With the growing awareness of the climate change effects, hotel customers progressively intend to favor green products and services that minimize adverse environmental effects. The key factors affecting customers' green behavioral intentions in the hospitality industry context are still under research. Accordingly, this study primarily aims at empirically investigating the nexus between green perceived quality (GPQ), green satisfaction (GS), green trust (GT), and customers' green behavioral intentions (CGBIs) in a sample of five-star eco-friendly hotels in Egypt. More specifically, the study first endeavors to investigate the direct impact of GPQ on GS, GT, and CGBIs besides exploring the direct impact of GS and GT on CGBIs in addition to examining the potential effect of GS and GT as mediators in the nexus between GPQ and CGBIs. To achieve the study's aim and associated objectives, a self-administrated questionnaire was developed and distributed to a convenience sample of local guests staying at certified five-green star hotels. A total of 500 questionnaires were distributed, and only 304 valid forms, representing 60.8%, were used in the statistical analysis. Seven hypotheses, reflecting the direct and indirect relationships between study constructs, were examined by using Structural Equation Modeling (SEM) with bootstrapping technique. The study findings revealed that GS, GT as well as CGBIs are significantly positively affected by GPQ, respectively. Furthermore, GT and GS have a significant positive effect on CGBIs. Moreover, GT as well as GS partially mediate the nexus between GPQ and CGBIs. From the previous findings, it could be concluded that the increase in investment in enhancing GPQ significantly contributes to the improvement in GS, GT, and CGBIs. Additionally, the higher the GT, GPQ, and GS, the greater the revisit intention to green hotels, positive green word-of-mouth (GWoM), and intention to pay a premium for staying in environmentally friendly hotels. As a result, for enhancing CGBIs and sustaining a customer-hotel long-term relationship, hotel operators should make efforts towards maintaining GT, improving GPQ, and increasing customers' GS as key predictors of CGBIs in the hotel industry context.

REVISITING REVISIT INTENTION BASED ON A RAFTING SPORTING EVENT (EVENTQUAL)

Purpose - The study aims to examine the impact of service quality dimensions (based on the EVENTQUAL scale) on the revisit intention of sporting event and contrast the perception between first-time and previous participants. Design - The survey was designed to measure EVENTQUAL dimensions as independent variables (accessibility, staff, tangibles and complementary services) and revisit intention as the dependent variable. The moderating variable (type of participation) was also introduced to enable comparison between the perception of first-time (109) and previous participants (97). Methodology - The study implemented quantitative analysis, such as descriptive statistics, structural equation modelling (SEM) and multi-group SEM. Findings - The SEM findings revealed a significant positive effect of tangibles on revisit intention, while multi-group SEM results indicated the significant positive effect of tangibles on revisit intention solely for previous visitors. Originality - The study contributes to the existing knowledge by evaluating the EVENTQUAL model at a multi-site sporting event, acknowledged from the perspective of its participants. Moreover, the rafting event was observed in the context of a sporting event activity in contrast to previous literature in the context of adventure tourism.

Determinants of revisit intention and willingness to recommend by Korean medicine users: A cross-sectional study

Korean medicine, a form of complementary medicine, has been systematically established in Korea, and related national statistical data are being produced. The aim of this study was to derive a developmental strategy for complementary medicine by investigating the willingness of inpatients and outpatients to recommend Korean medicine as well as their intention to revisit. Data from 1,010 outpatients and 904 inpatients included in the 2017 Korean Medicine Utilization and Herbal Medicine Consumption Survey were analyzed. The correlations between revisit intention, willingness to recommend, and variables including demographic characteristics, medical use, and satisfaction were measured using the chi-square test and multiple logistic regression analysis. Male, single, and non-capital area users were less likely to revisit and make recommendations. Users who were dissatisfied with the attitude of Korean medicine doctors, attitude of employees, facility conditions, treatment results, medical expenses, and explanation of treatments had fewer intentions for future use and recommendations. Cupping, pharmacopuncture, and Chuna manual therapy were positively correlated with the intention to revisit and recommend Korean medicine. Satisfaction with treatment results was the most widely affecting variable, and satisfaction with facility conditions was an important determinant. Employee attitudes were a determinant of their willingness to recommend treatment.

스테이케이션 이용동기가 지각된 가치와 재방문의도에 미치는 영향 연구

This study attempts to investigate the influence relationship between the usage motivation, perceived value, and revisit intention of the stationery, which is increasing in the number of users. In order to carry out the purpose of this study, a survey was conducted on users with staycation experience. The survey period was conducted from September 1 to September 30, 2022, and a total of 276 copies were used in this study. The collected data were analyzed using the IBM Statistical SPSS 26.0 program. As a result of Hypothesis 1 verification, Hypothesis 1 was adopted as it was found that among the factors of motivation for use of the station, it had a positive (+) effect on the perceived value in the order of daily escape, display, and safety pursuit. As a result of Hypothesis 2 analysis, it was found that the perceived value had a positive (+) effect on behavioral intention, and Hypothesis 2 was adopted. As a result of the analysis of Hypothesis 3, Hypothesis 3 was adopted as it was found that among the factors of motivation for use of the station, it had a positive (+) effect on revisit intention in the order of showing off, daily escape, and safety pursuit. Based on the results verified through empirical research, practical and theoretical implications for operation strategies and marketing plans to attract staycation customers were presented.

Faktor yang Memengaruhi Niat Wisatawan Jabodetabek Kembali Ke Pulau Bali Semasa Covid-19

The purpose of this research is to analyze the effect of motivation, travel constraints, and destination image on Greater Jakarta tourists’ revisit intentions to Bali during the Covid-19 pandemic. This study emphasizes four variables consists of tourist motivation (X1), travel constraints (X2), destination image (Z), and revisit intention (Y). Purposive sampling collects 297 respondents who lived in Greater Jakarta and visited Bali during the Covid-19 pandemic. This study uses the PLS-SEM analysis technique to identify the influence between variables. The results showed that tourist motivation had a positive and significant effect on the destination image and the revisit intention. Contraryly, travel constraints had a negative and significant effect on destination image and revisit intention. With this research, tourism businesses can use the findings of this study as a reference when developing Bali tourism marketing strategies

The Antecedence and Consequences of Patient Satisfaction in Emergency Department of XYZ Hospital

Data on patient visits to the emergency room from all visits to public hospitals in Indonesia are always increasing from year to year. In line with this fact, the Community Satisfaction Index survey data conducted by the Ministry of Health of the Republic of Indonesia (2017) reported that hospital services have not met patient expectations or in other words the level of patient satisfaction is still low. This study aims to determine the influence of service quality factors consisting of responsiveness, tangible, empathy, assurance, and reliability in influencing customer satisfaction and to analyze customer satisfaction as a mediating variable on revisit intention in the Emergency Room (ER) at XYZ Hospital. This study used quantitative research and data collection was carried out using a questionnaire. The target population of this study were all patients undergoing treatment in the emergency room at XYZ Hospital. Based on data for August 2022 there were 2,564 outpatients. The number of samples was determined as many as 200 samples. The sampling technique used was purposive sampling. Partial Least Square-Structural Equation Modeling (SEM-PLS) was applied in this study. The results showed that revisit intention was positively influenced by patient satisfaction in the emergency room at XYZ Hospital, and service quality had a positive effect on patient satisfaction. The practical implications of this research show that to maintain revisit intention in the XYZ Hospital Emergency Room, one must always listen to the voice of consumers, and have the ability to respond to every wish, expectation and demand of service users of health care facilities.

The Effect of Border Tourism Destination Attributes on Tourist Satisfaction and Revisit Intention: The Case of Province of Van

ABSTRACT This study aims to reveal the importance of border tourism and border tourism destination attributes that create revisit intention of tourists in Van that attracts considerable number of tourists every year from Iran. The study was empirically structured, and primary data was collected through a questionnaire derived from the literature. The survey was implemented on tourists at hotels, airports, and customs. Data were collected through face-to-face interviews between March and November 2017–2018. Out of distributed 400 questionnaires’ 370 of them returned and the response rate is 92.5% and 309 of them were found statistically usable. A combination of exploratory and confirmatory factor analysis, correlation, and multiple regression modeling were tested with the usage of version 20 of SPSS. Destination attributes (as seven dimensions were considered as independent variables while satisfaction and revisits intention as dependent. Some significant results were reached while some were insignificant. As findings in this study, 3 considerable and conspicuous implications that; (1) there had been positive and strong relationships between the characteristics of the border tourism destination and satisfaction and revisit intentions of the tourists, (2) five of the destination features had been influential on to revisits intention, (four of them are positive), and (3) the “cultural affinity” that it is the most influential factor on to revisits intention in a border tourism destination have been found. The originality of this study that it is being one of the first study in Turkey that few studies are available in border tourism context. The findings, also, offer important implications for managers of a border tourism destination to consider.

A Review on the Intention to Revisit the Tourism Destination by using TPB Model

Tourism is one of Malaysia's most important industries, contributing 12.8% of the country's gross domestic product, or RM197.9 billion. The change from a pandemic to an endemic phase offers hope for the expansion of the tourism industry. It is widely accepted that consumer intent to return to a destination is a key driver of tourism sector growth and sustainability. This study aims to determine the applicability of Theory of Planned Behavior (TPB) in revisit intention. This research determines whether any methodical literature evaluations on revisit intention using the Theory Planned Behavior have been done. The review of the literature will draw on 17 publications and journals that discuss revisiting intention studies. The journal and articles have been nominated from various databases between the year 2015 – 2022. The main objective is to identify the trends (year) and the theme used in revisit intention with the use of the Theory of Planned Behavior. The findings of the research have important implications for the future direction of research on revisit intention utilizing the Theory of Planned Behavior (TPB) model. These implications have been drawn from the findings of the study. This study can also be of use to most industry participants that desire to examine and change their business plan and reduce the amount of investment they had budgeted. To survive in the tourism industry, they can also aim to explore new markets and businesses. In addition, this report assessed the effects of various policy measures. Since it's such a crucial part of the country's economy, the Malaysian government has had to take extreme efforts to protect and boost the fishing industry.

Voluntourism In Puducherry; Exploring Motivation, Experience, Satisfaction And Revisit Intentions Of Tourists

Background: United Nations World Volunteerism report of 2018 highlights that around 110 million individuals engage in volunteer program all over the world, out of which thirty percent involve through formal organisation and the other seventy percent participate in informal volunteerism. Although there is a steady increase in the volunteer’s engagement globally, it is also vital to understand the key driving factor to choose an organisation, contribution and involvement in projects as well as their resilience in the community engagement at a micro-level. Even though socio-cultural, psycho logical and behavioural aspects of voluntourism or volunteering tourists have been studied directly, literature on the Indian context is rarely found. Objective: This paper outlines motivation, experience, satisfaction and revisit intentions of tourists participate in voluntourism in Puducherry. Methodology: For analysing the same, the authors have taken two organizations (Sristi Village and Atmasanga Environment Alliance) for an extensive primary survey. Data analysis and statistical tests were performed using IBM SPSS and IBM SPSS Amos SEM (Structural Equation Modeling) tools. Results: The present study confirmed the findings of three antecedents of voluntourists such as ‘Motivation, Experience, and Satisfaction’ for understanding volunteers’ intention to revisit a volunteered organisation along with future partici pation in other volunteering program and recommendation. Taken together, these results suggest that the overall revisit intention is dependent on all the factors included in the study. The study also revealed that the volunteers aged between (31-40) had a major impact on motivation. Taken together, these results suggest that the overall revisit intention is de pendent on all the factors included in the study. Conclusion: These observations have many implications for research into awareness and effectiveness of the voluntourists projects to all stakeholders.

The Analysis of the Quality of the Physical Environment, Service and Product on Revisit Intention through Customer Satisfaction at a Coffee Shop in Kintamani-Bali

The purpose of this study was to determine the effect of the quality of the physical environment, service quality, and product quality on revisit intention through customer satisfaction. Respondents in this study amounted to 190 respondents, determined using Non-Probability Sampling. This study uses Partial Least Square (PLS) analysis. The results show that the quality of the physical environment has a positive and significant effect on customer satisfaction, the quality of service has a positive and significant effect on customer satisfaction, the quality of the product has a positive and significant effect on customer satisfaction, the quality of the physical environment has a positive and significant effect on the revisit intention, the quality of service has a positive and significant effect on revisit intention, product quality has a positive and significant effect on revisit intention, customer satisfaction has a positive and significant effect on revisit intention.

AN INTEGRATED MODEL OF DESTINATION ADVOCACY AND ITS DIRECT AND MEDIATING EFFECTS ON DESTINATION REVISIT INTENTION

Purpose – Purpose of the study is to build an integrated model of tourist destination advocacy explaining how tourists’ revisit intention is affected by its direct and mediating effects, integrated with destination experience, tourist satisfaction, and destination image. Design/methodology/approach – Data is collected online using a self-administered structured questionnaire tool, and the survey is hosted in a Google Doc. SPSS and SEM-Amos are used to analyze the data (443 samples) after successful data cleaning and outlier elimination. Findings – All of the hypotheses were shown to be true in this investigation, with the exception of two. The findings confirmed that tourists’ destination experiences improve tourists’ satisfaction, destination advocacy and destination image but not destination revisit intention. The likelihood of revisit intention is significantly influenced by destination satisfaction and image. Furthermore, destination satisfaction, destination advocacy and destination image significantly mediate the link between destination experience and revisit intention. Originality/value – This study contributes to the existing literature on consumer behavior in tourist destinations, and would guide practitioners towards effective destination management. Research limitations – Due to the lack of control factors on the relationship between all predecessors, destination revisit intentions, and all of the data gathered from domestic visitors, the current study may have limited the applicability of its findings. Therefore, additional research is necessary to validate these results across a variety of samples in order to draw generalizations.

UTAUT Model on Perceived Trust and Customer Satisfaction towards Revisit Intention to 4- and 5-Stars Hotel in Malaysia

UTAUT Model on Perceived Trust and Customer Satisfaction towards Revisit Intention to 4- and 5-Stars Hotel in Malaysia