Inside Organizations Research Articles

Children with Disability Rights

In several nations, children with incapacities are often destitute of their freedom, detached from family atmospheres, and restricted to institutes or sealed away in so-called health-care amenities in the term of maintenance and treatment. The motives for this separation fluctuate: disgrace, deficiency of cognizance, and a scarcity of sustenance amenities for children and their families all perform a character. Inside organizations in numerous nations, Human Rights Watch has recognized that children with disabilities frequently face solemn abandonment and exploitation, including thrashings and mental fierceness, erotic fierceness, unintentional and unsuitable remedial action, use of offensive bodily manacles, concealment, and drowsiness, renunciation of schooling and repudiation of steady acquaintances with families. These exploitations can harshly hinder their corporeal, academic, expressive, and societal expansion, and these detrimental effects are not restricted to circumstances in which the vilest exploitations take dwelling. The worldwide examination has revealed that children progress best with durable and helpful associations in a harmless and encouraging family-like atmosphere. Children with disabilities are permitted to fortification from fierceness, abandonment, mistreatment, and mishandling, and have the right to be concerned for by their parents or within family-like surroundings. Ferocity and negligence toward children existing in organizations should finish and governments should advance effective and manageable civil amenities, counting well-being maintenance, child maintenance provision, comprehensive schooling. When governments capitalize on community-based amenities and sustenance, children with disabilities can animate with their families and be a part of their societies instead of behind inaccessible exits.

Digital brand content: underlying nature and rationales of a hybrid marketing practice

ABSTRACT Brand content strategies have spread far and wide since the advent of digital media. Although they have only recently started to attract scholarly attention, studies have already examined them from various perspectives, including the consumer, the brand, the organization, and, more recently, a holistic perspective. Digital brand content (DBC) appears to be a multifaceted tactic that is simultaneously both customer- and product-centric. The purpose of our research is to get a detailed understanding of the hybrid nature of DBC by using the transactional and relational perspectives. Based on 20 interviews with experts, our study shows that a DBC strategy has both transactional and relational marketing managerial dimensions. In particular, our research revitalizes the question of whether the transactional marketing and the relational marketing perspectives continue to coexist inside organizations in the digital era.

Leadership of Organization Administrators under the Era of Technological Change

“Leadership of Organization Administrators under the Era of Technological Change” is an academic article aims to study leadership of organization administrators under the era of technological change. Being able to lead an organization, administrators must view change as a challenge or opportunity and know how to make an effective change from inside and outside organizations. They must be able to build consciousness to organizations, as leaders of change. Meanwhile, they have to enable organizations view change as a new opportunity to ensure organization management gain maximum benefits and organizations can be developed in a secure and sustainable manner.

NT-ODP Theoretical Model Extension

Inside organizations (enterprise, administration, etc.), operation/management and decision-making activities use dependently different types of information. The organization-information interactions are generally divided into five main operations (storage, manipulation, security, communication, and management) and employ IS (information system) and/or ICTs (information and communication technologies) that represent the major uses of new technologies (NT) inside organizations. Technically, the modernization of information exploitation inside organizations, through NT, is still an interesting research topic where questions mainly concern the concepts such as information, data, IS, and ICTs themselves (definitions, mutual relations, locations, etc.). This paper presents an extension of the basic theoretical model NT-ODP which illustrated the possible relations which could occur inside organizations, between new technologies (NT) tools and the organizations digital patrimony (ODP). By modifying the way in which the fundamental aspects of the basic model are applied, this new extension aims to illustrate the accurate manner in which to organize the different departments of an organization in order to be able to profit effectively from the organization digital patrimony.

A Knowledge Transfer Perspective on Front/Back-Office Structure and New Service Development Performance: An Empirical Study of Retail Banking in China

Aim/Purpose: The purpose of this study is to investigate the mechanism of the front/back-office structure affecting new service development (NSD) performance and examine the role of knowledge transfer in the relationship between front/back-office structure and NSD. Background: The separation of front and back-office has become the prevailing trend of the organizational transformation of modern service enterprises in the digital era. Yet, the influence of front and back-office separation dealing with new service development has not been widely researched. Methodology: Building on the internal social capital perspective, a multivariate regression analysis was conducted to investigate the impact of front/back-office structure on the NSD performance through knowledge transfer as an intermediate variable. The data was collected through a survey questionnaire from 198 project-level officers in the commercial banking industry of China. Contribution: This study advances the understanding of front/back-office structure’s influence mechanism on new service development activity. It reveals that knowledge transfer plays a critical role in bridging the impact of front and back-office separation to NSD performance under the trend of digitalization of service organizations. Findings: This study verified the positive effects of front/back-office social capital on NSD performance. Moreover, knowledge transfer predicted the variation in NSD performance and fully mediated the effect of front/back-office social capital on NSD performance. Recommendations for Practitioners: Service organizations should optimize knowledge transfer by promoting the social capital between front and back-office to overcome the negative effect organizational separation brings to NSD. Service and other organizations could explore developing an internal social network management platform, by which the internal social network could be visualized and dynamically managed. Recommendation for Researchers: The introduction of information and communications technology not only divides the organization into front and back-office, but also reduces the face-to-face customer contact. The impacts of new forms of customer contact to new service development and knowledge transfer between customer and service organizations call for further research. Along with the digital servitization, some manufacturing organizations also separate front and back-offices. The current model can be applied and assessed further in manufacturing and other service sectors. Impact on Society: The conclusion of this study guides us to pay attention to the construction of social capital inside organizations with front/back-office structure and implicates introducing and developing sociotechnical theory in front/back-office issue undergoing technological revolution. Future Research: As this study is based on the retail banking industry, similar studies are called upon in other service sectors to identify differences and draw more general conclusions. In addition, as the front and back-offices are being replaced increasingly by information technology such as artificial intelligence (AI), it is necessary to advance the research on front/back-office research with a new theoretical perspective, such as sociotechnical theory.

A review of leadership styles and employee commitment

The current study is a review of the literature on leadership styles and their efficacy in teambuilding inside organizations. This article aims to evaluate the research in the field of work performance, with an emphasis on leadership styles. Both leadership types and styles were examined in connection to organizational productivity, as well as role stresses and ambiguity. By influencing team members’ work performance, leaders are said to have a beneficial effect on the efficiency of the company. Furthermore, the literature study delves into the ideas of role stressors including role ambiguity and role conflict, which are often cited as the leading causes of work unhappiness and poor performance. Understanding the nature of role stressors and the possible sources of these stressors can assist companies in taking charge of their role stressor management. In addition, it was discovered that the literature on the connection between work performance and job collaboration was rather contradictory. As a result, it's critical to comprehend the nature of various leadership styles and evaluate their effect on addressing various organizational issues.

The Unfolding of Control Mechanisms inside Organizations: Pathways of Customization and Transmutation

Organizational control is a fundamental function of all organizations. Drawing on ethnographic data from one hospital implementing a new behavioral control mechanism across multiple internal units, I explore how control mechanisms spread and unfold inside organizations. This study shows that control mechanisms are co-created through interactions between managers and employees as they engage in an iterative team learning process in two stages: (1) learning about the mandated control mechanism in order to assess its viability in their local context; and (2) learning how to (re)design the control mechanism so that it delivers its intended control outcomes. It also identifies two pathways through which control mechanisms unfold. Along the customization pathway, teams customize the mandated control mechanism so that it functions well in their context. Along the transmutation pathway, teams develop their own locally designed alternative control mechanism to achieve the intended control outcomes based on their own assessment of their unit’s problems. By showing how organizational control mechanisms are co-created by management and employees, this study provides a dynamic view of how control mechanisms spread and unfold within organizations.

Digital entrepreneurs in technology-based spinoffs: an analysis of hybrid value creation in retail public–private partnerships to tackle showrooming

PurposeRetail networks present new challenges in the business-to-business (B2B) collaboration between technology-based spinoffs and traditional businesses. This study aims to explore a public–private partnership (PPP) that leverages advanced digital technologies via spinoffs to tackle the key challenge of showrooming that retail shops are facing. Showrooming is the phenomenon in which shoppers go to the physical stores to gather in-depth product information, and later on, decide to buy the product from online retail competitors.Design/methodology/approachThis research draws on a longitudinal qualitative study of a social context in which digital entrepreneurs are embedded. The empirical setting is a retail network in Italy, Germany and Finland with a particular focus on the process in which a PPP delivers innovation via spinoffs in the context of brick and mortar shops (B&M). The research design enables an understanding of the complexity of the phenomenon from a business and a social perspective.FindingsNew technology to tackle showrooming enables the creation of substantial hybrid value in retail partnerships. Spinoffs are key actors in leveraging digital technologies to create value faster and more tailored compared with large software companies. Spinoff entrepreneurs leverage on specific technologies (e.g. virtual reality and artificial intelligence) available inside organizations’ network (i.e. PPPs). Spinoffs are found to be a fundamental actor in the process of dealing with showrooming because of their time to market. Large software companies usually are not interested in approaching B&M shops because of the high operational costs of product customization for B&M shops.Practical implicationsManagers could use the success factors of the spinoffs in helping their B&M shops to improve both shopper experience and salesperson performance. For managers of B2B retail network, the results are useful towards increasing the involvement of shoppers while they are visiting physical stores, and it also improves salesperson performance. It also leads to the observation that cross-selling is one of the most effective responses to the phenomenon of showrooming. As practical implications for policymakers, the current research supports the view that PPPs should support the creation of spinoffs as a result of longitudinal innovation projects.Social implicationsRetail technologies leveraged from a PPP and commercialized by spinoffs are powerful tools to enable a better quality of salespeople’s life in the working place. At the same time, these new technologies help shop owners increase the retention rates, conversion rates and reduce short-term loss, increasing the likelihood of B&M shops to survive in the condition of extreme competition caused by the showrooming phenomenon.Originality/valueThis research proposes a model of hybrid value creation from networks in digital retail. The model indicates that PPPs create spinoffs to explore showrooming and deliver substantial hybrid value (i.e. business and social) for physical retail shops, mainly because it influences the companies’ growth, employee performance and customer satisfaction. This model expands the field of B2B marketing by identifying factors that enable spinoff creation from retail networks and proposes success factors and research propositions in retail networks.

INTERNET COMO FERRAMENTA NA PRODUÇÃO E GESTÃO DO CONHECIMENTO ORGANIZACIONAL

A Internet é diferente da Mídia tradicional na medida em que torna perene a notícia e constitui uma valiosa ferramenta para pesquisa dentro e fora das organizações. Assim, é neste contexto, que se insere o presente artigo, que visa analisar a Internet como instrumento de auxílio na produção e tratamento de informações na Sociedade do Conhecimento no que se refere ao seu processo de produção e gestão. A metodologia utilizada no presente trabalho caracteriza-se como uma pesquisa empírica exploratória. Para efeito de obtenção de dados, optou-se pela amostra não-probabilística intencional.

Taxes and tithes: The organizational foundations ofbolsonarismo

This article examines three types of organizations – the party, the labor union, and the church – to help explain how right-wing authoritarianism returned to power in Brazil, once the largest social democracy in the Americas. Drawing on four decades of time series data from three government organs and a multi-year qualitative study of political terrain shifts, the author shows that Pentecostal churches eclipsed left-leaning civic organizations as the primary settings in which large segments of the population experienced politics. As the evangelical electorate grew – eventually forming one of the most powerful (albeit heterogeneous) social movements in the country – political and clerical leaders constructed and articulated this new identity around specific projects. In 2018, this project was bolsonarismo, marking a shift away from evangelicals’ historic support for lulismo. The implication of this argument is that even in an age of diffuse media, atomized protest, and fragmented party systems, the political labor of group-making that happens inside organizations can critically affect the conditions that give rise to (or protect against) illiberal politics.

Movements, Societal Crisis, and Organizational Theory

Abstract Public health crises test the robustness of institutions, and the current COVID-19 pandemic is no exception The spread of the virus and subsequent hospitalizations and deaths have laid bare the fragility of governments? capacities to protect their citizens, and it has strained otherwise normally functioning institutions like higher education The pandemic has exposed dramatic economic and racial inequalities, especially in countries without strong welfare infrastructure Grievances that were once contained by relatively prosperous times are now raging on the surface

What are We Talking About? Natural Language Processing in Organizations

Text is a rich and naturally-occurring source of data throughout all organizations, but it is not trivial to analyze - it is high-dimensional, sparse, and context-dependent. Each presenter focuses on building scaleable and interpretable models of how people communicate inside organizations. Across all four examples in this symposium, natural language processing is employed to directly observe the contents of organizational communication, and suggest simple conversational interventions that might support the broader goals of the organization. The topic of each of the presentations concerns an interpersonal communication challenge of central interest to OB scholars, such as feedback, team work, and reputation management. Each presentation offers a novel application from a suite of modern advances in natural language processing, including open-source software implementations that can be used to replicate our methods in other domains. Each work considers the managerial implications of natural language processing by drawing on a distinct theoretical framework for the goals of communication in each domain. This allows our work, as a whole, to outline a scope of what is possible in future applications of these natural language processing in organizational research. Corporate Seers: Discursive Prescience and Firm Stock Returns Presenter: Paul Vicinanza; Stanford Graduate School of Business Predicting Leadership Perceptions with Representations from Large-Scale Natural Language Data Presenter: Sudeep Bhatia; U. of Pennsylvania Emotional Accommodation: Women and the Give-and-Take of Emotions in the Workplace Presenter: Sanaz Mobasseri; Boston U. Questrom School of Business Concreteness, Concretely: Advice for Advisors Presenter: Michael Yeomans; Harvard Business School

Sanctioned Radicals: Comparing Collective Organizing Around Race and Gender Inside Organizations

In response to ongoing race and gender inequality, racial minorities and women have often collectively organized around their identities to create more inclusive workplaces. Although both groups are marginalized, the structures of race and gender hierarchies are different. This paper explores how collective organizing around race differs from collective organizing around gender inside of organizations. Because race and gender inequality are both based on hierarchies that differentially allocate resources, I analyze the resource relationships between the subordinate and dominant members of both hierarchies (Black and White for race; women and men for gender). I pay particular attention to the dynamics of formal organizing inside of organizations and introduce the term sanctioned radicals. Sanctioned radicals are individuals who attempt to change their organization with the explicit permission and approval of their organization. They are sanctioned by being officially recognized and supported with resources, but they are also sanctioned by being controlled by that resource relationship. Thus, organizing within organizations amplifies the resource relationship already inherent within gender and race hierarchies. In a qualitative field study comparing employee resource groups (ERGs) organized for Black versus women employees in a high tech company in Silicon Valley, I found that Black and women employees’ experiences of sanctioned radicalism differed with regard to their ability to access resources. I discuss how the unique traits of race and gender along with the intersections of race and gender shaped this variance. Finally, I discuss how this research can illuminate paths for reducing both race and gender inequality.

Conceptualization of a multi-level social responsibility model in the public sector

PurposeThe term “social responsibility” bears different meanings among nations. Most studies on corporate social responsibility are conducted in Western countries, and literature shows a dearth of scientific research on the subject in developing countries. Meanwhile, the public sector, with its essential role in national development and social welfare, has been the focus of limited studies on social responsibility. In Iran, as a developing country, the concept of social responsibility has not yet found its rightful place inside organizations and companies. Therefore, the purpose of this paper is to design a multi-level social responsibility model in the Iranian Social Security Organization (SSO), the largest public organization in the country.Design/methodology/approachIn this paper, the thematic analysis was used along with interpretive structural modeling (ISM) to design a multi-level social responsibility model in a specific context. It was a field survey with 20 open interviews. The direct relationships between variables of different levels, identified via thematic analysis and ISM, were investigated in a study population of 510 SSO stakeholders using structural equation modeling (SEM).FindingsIn the designed model, service improvement and optional and voluntary activities variables were identified in the first level; economic and financial activities in the second level; political activities and education and research variables in the third level; and finally, laws and regulations, organizational components and organizational culture variables were identified in the fourth level. The results of SEM revealed the direct influence of all lower-level variables on their higher level counterparts, except the influence of laws and regulations on political activities. Based on the results, organizational components had direct effects on education and research (ß = 0.630), and political activities (ß = 0.341), the variable of organizational culture affected education and research (ß = 0.176) and political activities (ß = 0.613), the variable of political activities affected economic and financial activities (ß = 0.633), the variable of education and research affected economic and financial activities (ß = 0.381), the variable of economic and financial activities affected service improvement (ß = 0.925) and optional and voluntarily activities (ß = 0.877) and the variable of laws and regulations affected education and research (ß = 0.151).Practical implicationsThe research results showed that social responsibility was a dynamic and context-based phenomenon, which should be used in accordance with the Iranian organizations and national conditions. According to the results, a qualitative research plan can give new insights into social responsibility through the phenomenological constructivism approach. Policymakers could perceive the subject better and take more effective actions by identifying the activities of social responsibility at the Iranian SSO from the perspective of key stakeholders and analyzing the interplay between them.Originality/valueThis model is the first designed and developed at the Iranian SSO by considering the expectations of major stakeholders affecting the SSO. Another advantage of this model is the use of qualitative approaches in model development, which increased integrity of the proposed model. Dimensions of the model showed the main bottlenecks hindering the realization of SSO responsibilities. Finally, this study recommends to the empirical researchers of social responsibility to consider the institutionalized conditions of every society in their work.

Audit and evaluation: Working collaboratively to support accountability

Audit and evaluation play crucial roles in the oversight function of organizations. Both professions share commonalities that have led some to call for “enhanced oversight” through stronger collaboration of the two functions. Our experience suggests that joint assessments can help promote a holistic three-dimensional view of performance, which looks both inside and outside organizations to see whether inputs matched with outputs and outcomes. However, tangible differences in paradigm and approach need discussion before further convergence of the functions is countenanced. The separation of the two functions ensures their independence, which is a guarantee of the credibility of the auditors and evaluators’ work.

Inside international environmental organizations. Negotiating the greening of international politics

From the late 1960s and early 1970s onwards, environmental politics were not only put increasingly on domestic agendas, but also dealt with in international regimes and organizations (IOs). The rise of environmental IOs has led to the expectation of a greening of international politics and a corresponding contribution to improved environmental standards around the globe. This paper opens the black box of environmental negotiations in IOs and examines how active the various IO member states participate in the process of deciding upon international environmental rules and norms. This reveals two interesting empirical puzzles that the paper examines in a theory-guided methodological sound manner. First, many states joined environmental IOs and contribute to them through membership fees, but nevertheless often fail to make use of their formal right to voice positions in international environmental negotiations. Second, some states are considerably more outspoken than others, although articulating one’s position is important for the chances to influence international environmental policies. The paper argues that the former is due to lack of capabilities, while the latter is due to differences in the saliency of environmental topics across states.

Institutional Intrapreneurship Inside Organizations: Outside-In or Bottom-up?

Integrating new institutional logics in incumbent organizations triggers strong resistance from incumbent logics. The required institutional work inside organizations–institutional intrapreneurship...

Exploring the Internal Dynamics of Corporate Social Responsibility Implementation

The way corporate social responsibility (CSR) strategies unfold inside organizations remains a black box. This qualitative study delves into the inner workings of CSR. We inductively investigate the role of tangible and intangible resources and how resource flows are linked to various organizational departments involved in the execution of CSR. Our research question is: How are resources allocated for CSR distributed among organizational departments and why do these resources shift in the course of CSR implementation? We find six mechanisms explaining why resources are dynamically allocated to different departments and why such resource shifts trigger organizational transition towards more advanced levels of CSR implementation. Our research contributes to the literature that examines how CSR activities and strategies unfold within businesses. More generally, this allows better understanding of intra-organizational dynamics of firms’ strategic responses to normative pressures.

Effect of Information System Artifacts on Organizational Resilience: A Study among Malaysian SMEs

Conducting business nowadays has become much more challenging, and the importance of collective behavioral capacity is paramount regarding the behavior of employees along with internal information systems that form the backbone of many organizations in terms of competitiveness and survivability. This study, therefore, examined the effect of commitment, communication, competency, community, connection, consideration, and coordination on information system artifacts and the effect of information system artifacts on organizational resilience among Malaysian SMEs. To verify these statements and positioning, a sample of employees from registered organizations of the Malaysian Digital Economic Corporation Sdn Bhd (MDEC), participated in this study to examine a number of aspects. Quantitative data were collected from a total of 252 respondents through a questionnaire survey and data were analyzed using PLS-SEM. We performed the endogeniety assessment for the all the seven input variables and confirmed lack of endogeniety issues. The findings of this study constitute essential results that the commitment, communication, competency, community, connection, consideration, and coordination positively influenced the ISA. Furthermore, the mediating effect of ISA on the relationships of organizational resilience with commitment, communication, competency, community, connection, consideration, and coordination, had been revealed. The study concluded that a positive set of behavioral capital, if it exists inside organizations, enables the organizations to prosper and survive. Similarly, policymakers need to address the issue surrounding resilience in SMEs by establishing the correct benchmarking mechanism by introducing it as a formal activity to be undertaken regularly within the SMEs. Given the vast majority of employment in Malaysia and globally is provided through SMEs, if they become more resilient to change and to unforeseen events, then the employment of the vast majority of the working class can be secured across different nations.

Benefits for the Implementation of a Business Process Model Approach Inside Organizations

Abstract Currently organizations have evolved with the development of global economy and transformed from national players into regional or international actors. Decision makers and governing functions have been put in the situation to identify new ways to support their strategy and sustain organizational management. One of the modalities to accomplish these objectives has been to implement a Business Process Model Approach inside the organizations. The document will detail and highlight the benefits for a legal entity once such an approach is put in practice