Abstract
Conducting business nowadays has become much more challenging, and the importance of collective behavioral capacity is paramount regarding the behavior of employees along with internal information systems that form the backbone of many organizations in terms of competitiveness and survivability. This study, therefore, examined the effect of commitment, communication, competency, community, connection, consideration, and coordination on information system artifacts and the effect of information system artifacts on organizational resilience among Malaysian SMEs. To verify these statements and positioning, a sample of employees from registered organizations of the Malaysian Digital Economic Corporation Sdn Bhd (MDEC), participated in this study to examine a number of aspects. Quantitative data were collected from a total of 252 respondents through a questionnaire survey and data were analyzed using PLS-SEM. We performed the endogeniety assessment for the all the seven input variables and confirmed lack of endogeniety issues. The findings of this study constitute essential results that the commitment, communication, competency, community, connection, consideration, and coordination positively influenced the ISA. Furthermore, the mediating effect of ISA on the relationships of organizational resilience with commitment, communication, competency, community, connection, consideration, and coordination, had been revealed. The study concluded that a positive set of behavioral capital, if it exists inside organizations, enables the organizations to prosper and survive. Similarly, policymakers need to address the issue surrounding resilience in SMEs by establishing the correct benchmarking mechanism by introducing it as a formal activity to be undertaken regularly within the SMEs. Given the vast majority of employment in Malaysia and globally is provided through SMEs, if they become more resilient to change and to unforeseen events, then the employment of the vast majority of the working class can be secured across different nations.
Highlights
Present day business organizations, whether globally or locally continue to be challenged through competition and external market forces requiring the business to adjust through making changes to operating procedures and processes in order to remain competitive and survive
The results indicate that the perception of commitment in the Malaysian Digital Economic Corporation Sdn Bhd (MDEC) registered enterprises is mediated by the information system artifact (ISA) for organizational resilience (β = 0.058, p = 0.016)
The results demonstrate that the perception of connection in the MDEC registered enterprises is mediated by the ISA for organizational resilience (β = 0.057, p = 0.039)
Summary
Whether globally or locally continue to be challenged through competition and external market forces requiring the business to adjust through making changes to operating procedures and processes in order to remain competitive and survive. Resilience can be described as the capacity to utilize internal resources, such as people and processes within an organization in dealing with uncertainty and misfortune and accomplishment. Organizational resilience is the capacity that can be developed and maintained at the organizational level through utilizing resources at the disposal of the organization [2]. It is a means to manage, develop, and maintain the much-needed capacities to ensure the organization is resilient [3]. This facilitates the progression of the organization at the national level by helping to created job opportunities. This study aims to provide empirical support to enhance the understanding of organizational resilience through measuring capacity and future enhancement
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