Information Technology Strategy Research Articles

Information Technology Strategy for Micro, Small, and Medium Enterprises in the Era of Industry 4.0

During the industrial revolution 4.0, business and industry competitiveness expanded. Because of circumstances like these, competition between firms or micro, small, and medium enterprises (MSMEs) is also increasing. To create and maintain a competitive advantage, a business must be able to dominate the market by enhancing its strategy. The ability of companies to expand market segments by introducing distribution channels and innovations by employing technical advancements is one of the company's development tactics. To identify potential and difficulties for further study, this article aims to evaluate information technology solutions for empowering Micro, Small, and Medium Enterprises. The Biblioshiny tool was used to conduct the literature review for this article. Results Scientific publications investigate opportunities and obstacles to determine the function that strategic information technology supports in the case study of Micro, Small, and Medium Enterprises.

Implementing Cybersecurity In DefTech Sdn Bhd using DoDAF

A company's architecture significantly affects how much it is worth. Enterprise Architecture (EA) is the term used to describe the ideas and standards that guide the execution of information, technology, and business mission in defence companies. The main objective is to align information technology and business strategy better. For this project, we selected Defence Technologies Sdn Bhd (DefTech) for the case study in implementing the EA. the purpose of this research is to include the as-is and to-be scenarios in detail of each division in the organisation by using DoDAF. DefTech is in the security and defence industry. The main aim is to implement Cybersecurity for data security and asset planning since they supply and produce armoured and logistic vehicles specifically for military and homeland security. The As-Is and To-Be scenarios for DefTech were explained, and data leak protection has been added as the future architecture for the organisation. The component will increase cybersecurity protection and traceability during data leakage. Implementing and enforcing a DoDAF standard reduces inefficiencies in enterprise security and identifies weaknesses. EA has shown potential utility for designing integrated architectures for a business on its own. Still, it can also act as the hub for other initiatives to govern the collaborative enterprise, particularly those centred on security.

Efforts To Increase the Number of Customers Transacting at The Kimia Farma Malang Clinical Laboratory with The Blue Ocean Strategy Approach

PT. Kimia Farma Diagnostik is a subsidiary of PT. Chemical Pharmacies Pharmacies. KFD's business scope is clinical and clinical laboratories. This research is located in the clinical laboratory of Kimia Farma Malang. The revenue of the Malang pharma chemical laboratory in 2020 tends to be unstable and the number of customers has fallen. Based on the comparison of competitors, it can be seen that the competitor's facilities are superior with a larger number of outlets. Due to the limited facilities and human resources owned, the laboratory must have a strategy to be able to compete. This research uses a qualitative descriptive method in the form of a case study with direct observation, in-depth interviews, and document review. The interview results are translated into a SWOT analysis and then a four-step framework is created, namely eliminate, reduce, raise, and create. Then create a canvas strategy and then create an innovation strategy. After that, recommendations were prepared to increase the number of customers who transacted at the Malang pharma chemistry clinic laboratory. The results of this study show strategic innovations that are close to the Blue Ocean Strategy, namely the differentiation strategy of facilities and infrastructure, product development strategies (genomic laboratories, DNA test services and home services), Information Technology (IT) strategies, market extension strategies for laboratory quality to international standardization, market penetration strategies for customers (loyal customers and retain customers).

Analyses Strategy of Information Technology and Alternative Presential Learning Process for Timor-Leste

Analyses Strategy of Information Technology and Alternative Presential Learning Process for Timor-Leste

Artificial Intelligence Tools for Enhancing Customer Experience

Abstract: Customers are the key to any business and the major challenge for any established business is retaining an existing customer and acquiring a new customer. One of the many ways to reduce the churn rate and increase customer retention is to improve the customer experience. As businessesare growing, their customer base is also increasing. Each and every customer is different and needs different kind of motivators to engage with the business and hence we need to understand each and every customer uniquely. Artificial Intelligence tools can blend the gap between the business and the client, creating enormous information that can prompt further comprehension ofthe client’s preferences. Understanding these artificial intelligence tools and how these tools can assist organizations with retaining clients and help them give better involvement to their clients is significant. However, in academic research this significant research area stays under-focussed. Hence this study tries to address this gap by proposing a conceptual model for understanding how the Artificial Intelligence tools are can help in enhancing customer experience. The narrative literature review approach has been adopted for conceptualization of the model. The study provides implications to practitioners for designing and developing AI tools such that they enhance customer experience, to managers for designing the information technology strategy of their companies, to academicians as it helps explore new technologies in the marketing domain and to the society as it will help improve customer experience thereby leading to customer satisfaction.

Adoption of Fiber Optic Broadband Internet Services among Law Firms in Nairobi Central Business District in Enhancing Their Performance

Purpose: The aim of this study was to establish the factors influencing enhancement in adoption of fiber optic broadband internet services among Law Firms in Nairobi central business district.
 Methodology: The current study incorporated descriptive research design where the target population was the 52 law firms that provide legal services in Nairobi central business district. The study conducted a census survey by covering all the units in the population. The study used primary data which was collected by administering semi-structured questionnaires. Quantitative statistics involved descriptive and inferential statistics. Qualitative data collected from the open-ended part of the questionnaire was analyzed using content analysis and the results were presented in prose form. Results were then be presented in tables, diagrams and charts.
 Findings: The findings showed that there is a direct and strong relationship between government policy, market access, information technology and competition strategy and the adoption of fibre optic broadband internet services among law firms in Nairobi central business district. The regression findings revealed those government policy, market access, information technology and competition and the adoption of fibre optic broadband internet services among law firms in Nairobi central business district in enhancing their performance.
 Unique Contribution to Theory, Practice and Policy: Based on the provided information, the Technology Acceptance Model (TAM), Modern Portfolio Theory, and Diffusion of Innovation Theory were validated in the study. The study recommends that the government should reduce the regulations on penetration of fiber optics by telecommunication companies. This will increase the rate at which the fibre optic broadband internet services are adopted by firms in Kenya. It also recommends that firms should embrace and incorporate fibre optic broadband internet services in market access strategies such as payer perspectives, and pragmatic, viable solutions early, also conducting market research and analysis in order to thrive in today’s advancing world of technology.

Analysis of Maturity Level Concerning Alignment of Information Technology Strategy and Business Strategy Using Luftman Model

Alignment of business strategy and IT organization is the key to realizing IT benefits for businesses. The gap between the IT strategy and the business strategy will have an impact on the organization's business performance, especially if the organization relies on IT in its business operations or makes IT one of its selling points. Raden Fatah Palembang State Islamic University as one of the institutions of college sees IT as a mandatory requirement to build competence and capability in the framework of competition in its area. Based on these requirements, the alignment of business and IT strategy is aligned with Raden Fatah Palembang State Islamic University using the Luftman SAMM (Strategic Alignment Maturity Model) model. Currently Raden Fatah Palembang State Islamic University has a value of alignment strategy that is in level 4 (Initial), where at that level, the alignment strategy is still missing or not implemented.

Business and Technology Strategies in Strategic Alignment for Performance of Non-Governmental Organizations

In Kenya, half of all projects under non-governmental organizations are not sustainable and collapse in less than 365 days after exit of donors. Coordination board of the organization closed down approximately 956 non-governmental in 2015 due to financial malpractices. About, 40% of the projects carried out as non-governmental organizations had been facing the problem of poor management, allocation of resources. The study's specific objectives were to establish the effect of business strategy and information technology strategy on performance of non-governmental in Nakuru City in Kenya. The study's target populations were 95 respondents comprising of directors, management and staff of 14 non-governmental organizations. Strategic leadership theory, performance monitoring theory, organization theory, and the strategic alignment model were used. Descriptive research design, census and close-ended questionnaire were used to collect data which was analyzed using descriptive and inferential statistics with the help of statistical package for social sciences version 25. The findings showed positive correlation between business strategy and information Technology strategy. The variables were significant when tested at 5% level of significance. The researchers recommend that organizations should come up with good business strategy for diagnosing problem of the organization hence problem-solving competence and facilitates assessment of actualization of action plan. Information technology system should be improved so as to facilitate networking, and efficient communication which in turn determine performance. The study's findings would lead to greater understanding of non-governmental organizations. The management of regulatory bodies to government and non-profit sector gains useful insights about strategic alignment, allowing them to develop policies that direct and inspire other organizations.

Perencanaan Strategi Manajemen pada Kasus Perusahaan Distributor Spare Part Motor

<em>Several Motor Spare Part Distributor Companies have problems in planning management strategies to increase marketing. Therefore the authors conducted this research so that the company has a strategic management plan by utilizing technology, namely by implementing an information system, especially in the field of marketing, therefore a management strategy is needed to align information technology strategy with the company's business activities and strategy by adjusting the company's internal conditions. Researchers carry out various activities in research, namely literature review, collecting data from companies, Internal and external business analysis and making enterprise architecture blueprints and information technology portfolios that will be used. The research results show that the company has adequate information system planning for current and future business processes by mapping them into the application portfolio. The company's e-commerce website shows very strategic results in increasing the marketing of the distributor company.</em>

Pendekatan TOGAF Architecture Development Method Sebagai Perencanaan Strategi Sistem Informasi Penjualan Zolla Cosmetic

Zolla Cosmetic is one of several businesses located on Jl. Surya Utama, Jebres, Surakarta. This business offers all things skincare and makeup for teenagers and adults, both women and men. In business process activities, Zolla Cosmetic has implemented strategic planning, but in this prospect the planning has missed the target so that it cannot be realized properly, problems regarding the process of collecting data on products sold and ordering data for customers are sometimes only written down, entered into Ms. Word and Ms. Excel. In odd moments, sharing and promoting Zolla Cosmetic products on social media, the beauty community has every rule if you want to post in the group. So, Zolla Cosmetic must plan an Information System strategy and information technology strategy to become a good business process in the future. In conclusion, the TOGAF ADM approach as a sales system strategic planning is one of the best solutions to support the Zolla Cosmetic business or organization. So with this, the author conducted research using the TOGAF ADM study to support a Sales Information System that is integrated, right on target and according to needs.

Using the SWOT Model and Multiple Enterprise Valuation Method to Explore the Influencing Factors Behind the High Valuation of Toyota

Toyota is the world's largest car manufacturer. It has a chain of companies that provides inputs and services to manufacturing, distribution, and sales. Toyota sells 8 of the world's 10 best-selling cars and it holds a 14% share in the US, its biggest market. By analyzing from swot model, the Toyota Motor Corporation has a high level of brand recognition and market share in more than 170 countries. Additionally, Toyota needs to manufacture more efficient vehicles in order to avoid frequent recalls; it is an expert in the high-end car market but should introduce more cost-efficient/fuel-efficient choices. assess its market value using the approach. Through a multiple-method valuation analysis, it can be seen that Toyota is an overvalued company: it uses cost and pricing strategies that have some instructive value but are still threatened by several challenges in the future auto industry. Therefore, to maximize profits and ensure sustainable growth, Toyota should leverage opportunities in global markets to strengthen production while capturing strategic value chain essentials. A key factor is developing an information technology strategy for the supply chain to reduce operating costs, improve profitability and better respond to future trends in the automotive industry.

Blood and Water: Information Technology Investment and Control in Family-owned Businesses

ABSTRACT Family-owned businesses differ in their strategic intent and behavior as they serve as a reservoir of wealth and social status for their family owners. Family-owned businesses demonstrate relatively conservative strategic decision making that aspires long-term wealth preservation and enhancement. For family owners, investments in information technology (IT) raise a predicament as they are risky, yet a long-term imperative. We propose three hypotheses that build upon the thesis that family owners combine a deep understanding of the business with a strong influence on stakeholders within and beyond the firm’s boundaries to exert strategic control in the extended enterprise. First, family ownership negatively influences IT investment, because family owners are likely to avoid investments in IT that are frivolous, reduce information asymmetry, or leave auditable digital trails. Second, the negative influence of family ownership on IT investment is weakened when a career professional is appointed in the senior-most executive position of a family-owned business. This is because professional executives strive to utilize IT for control and performance benefits, and family owners desire to use IT to monitor and control the non-family professional executive. Third, family ownership weakens the negative influence of environmental hostility on the relationship between IT investment and firm performance, as family-owned businesses incur less dynamic adjustment costs and maintain better alignment between IT and business strategy. Empirical analysis, consisting of panel regression estimations, on archival data of publicly listed Indian firms in the years 2006 to 2018 provides support for our theory that highlights how IT for control acts as a noneconomic motivation for the strategic IT behavior of firms. In doing so, we bring family ownership into the theoretical foreground for future IS scholarship. We contribute to theory and practice by advancing the nature of ownership and executive management as sources of heterogeneity in IT investment and its business value.

Talking about the Present Situation, Problems and Strategies of Information Technology in the Integration of Mathematical Modeling Courses

With the development of information age in China, information technology has been widely used in mathematics education and teaching. According to the High School Mathematics Curriculum Standards (2017 Edition) issued in 2018, China's emphasis on mathematical modeling has been further enhanced, and the core quality of mathematical modeling has become one of the six core qualities. This paper analyzes the current situation and problems of the integration of information technology and mathematical modeling courses, and finally gives some strategies, hoping to have some guiding significance in the future mathematical education and teaching.

Determining UK government scope 2 and 3 computer greenhouse gas emissions

The objective of this research is to determine the potential of scope 3 supply chain emissions generated by end user computers within the United Kingdom government and to test current scope 2 calculation methods to improve annual reporting procedures. The supply chain analysis is accomplished by using existing asset profile data to determine the number of devices owned by computer type combined with manufacturer scope 3 product emissions data averages by type. In this example, 2.2 million computing devices are examined and found to produce emissions in excess of 623.45m kgCO2e. By suggesting devices are retained beyond the current 5-year periods, it is determined to be feasible that this value could be reduced by 37.5%. Additionally, by selecting devices with the lowest carbon footprint in the future when computers require replacement an estimated total reduction of 65% is achievable. The scope 2 emissions calculation compares the current methodology used to generate kWh/y values and concomitant greenhouse gas emissions to results generated by field measurement using the commercial typical energy consumption methodology. The results substantiate that the government is currently over reporting scope 2 emissions values by as much as 697% due to owned but not used devices being included in the calculation and fixed electricity consumption data used by the current methodology being too high when compared to actual use. As such, the findings are presented to the government and included as recommendations in the latest national sustainable information and communications technology strategy document.

Information technology strategy responses to Covid-19 pandemic: case study e-service in air transport

The COVID-19 pandemic has affected the Airline Industry in many aspects. This has brought changes in many aspects of the lives both as service providers and service receivers in the air transport. Social distancing and other restrictions have significantly impacted the stakeholders in the airlines industry. In addition, several airlines faced more challenges after the reopening of the services and operations since adaptation of the new standards and procedures have set the limitations. Therefore, organizational planning and managing crisis are relevant. This research aimed to discuss relevant information in relations to e-service which could support the management levels to contribute to the crisis management strategic planning. The author adopted qualitative analysis by applying the in-depth interview. This research investigated how two airlines in Thailand had managed the disruptions and other disturbance caused by the COVID-19 pandemic. The respondents in the study were 8 managers working in two different airlines in Suvarnabhumi airport. This was conducted in April- May 2022 to study the relevant information in relations to the effectiveness of the strategy. The management in the Airline industry will benefit from this set of information and be able to help organizations in air transport to respond to current situations.

STRATEGIC PLANNING OF HOSPITALITY INFORMATION SYSTEMS USING THE WARD AND PEPPARD APPROACH CASE STUDY AT BULEUD VILLA, GARUT DISTRICT

Hospitality is one area that has the potential to implement information systems because hospitality is a business that prioritizes satisfaction, in this case, namely service. A good business strategy is needed to support the business. Talking about business strategy will not be separated from the so-called strategy of information systems and information technology. Therefore, a mature information system strategic planning can be used as a reference to gain a competitive advantage for Villa Buleud Garut. The purpose of this study is to analyze environmental factors to determine the strengths, weaknesses, opportunities and threats that are owned and to identify the critical success factors so that a proposed information system strategy plan can be developed in the form of an application development portfolio at the future Villa Buleud. In this study the authors made direct observations at Villa Buleud, conducted interviews, and gave questionnaires to related parties and read literature. In compiling the framework in this study the authors used the Ward and Peppard approach. Which of these approaches is to carry out an analysis of the Internal Business Environment, External Business Environment, Internal IS/IT Environment, and External IS/IT Environment using several analytical methods, namely Value Chain analysis, PEST Analysis, Five Force Porter, McFarlan Strategic Grid, SWOT Analysis, Critical Success Factor, and Balanced Scorecard. The final result of this research is the proposed formulation of the future IS/IT strategy for Villa Buleud Garut which includes changes to the vision and mission of Villa Buleud, changes to organizational structure, information system application requirements, network architecture, future business processes, and future Villa Buleud application portfolio. Keywords: Information Systems and Information Technology Strategy, Ward and Peppard, Value Chain analysis, PEST Analysis, Porter's Five Forces, McFarlan Strategic Grid, SWOT Analysis, Critical Success Factor, Balanced Scorecard, and application portfolio.

The Impact of Strategic Alignment and Strategic Awareness on Strategic Performance: Evidence from Jordan

The current study's purpose is to measure the impact of strategic alignment and strategic awareness on strategic performance in Jordanian Industrial Companies that are working at the Al –Hussein bin Abdullah II qualified industrial zone (QIZ) in Al-Karak Governorate. The study used a quantitative approach. In addition, the questionnaire was developed to collect the data from the target sample. Besides, the current study consisted of 220 respondents. Two hundred twenty questionnaires were distributed to the top and middle management such as managers, deputies of managers, and heads of departments. Furthermore, the SPSS software version (25) was used to test the study's hypotheses. The current study found that strategic alignment has a positive and significant impact on strategic performance. Furthermore, strategic awareness has a positive and significant impact on strategic performance. The current study recommends that Jordanian industrial companies should develop and improve their information technology strategy to be aligned and fit with their organizational strategy which leads to exploiting the opportunities effectively and efficiently and thus improving strategic performance.

Misalignment Between Business and Information Technology(It) Strategies: Risks Implication for Johannesburg Stock Exchange Listed Companies

This article examines some aspect of Information Technology (IT) Governance and highlights potential risks companies can possibly encounter as a result of misalignment between business and IT strategies. Using a five point- likert scale questionnaire and a convenient sampling technique, data was collected online from fifty Chief Information Officers (CIO’s) operating on the Johannesburg Stock Exchange (JSE). The significance of this study can be viewed from two stand points- managerial and academic. From managerial standpoint this study examines the impactful consequences of misalignment of Business and IT strategies. From academic standpoint this study provides cognitive information for advancement of knowledge in the field of IT Governance research. The findings of this study revealed that from managerial standpoint there were various risks consequences associated with misalignment between business and IT strategies, ranging from management risks, operational dysfunctional of business processes, information security risks, financial risks, and reputational risks to companies.

Does IT Matter to Acquisitions? The Impacts of IT Distance on Post-Acquisition Performance

Although researchers have examined the role of dyadic dynamics (i.e., interactions between the acquirer and the target firm) in the success of acquisitions, little attention has been devoted to the role of information technology (IT). In this study, we extend this literature by examining how pre-acquisition IT distance (i.e., the difference between the enterprise IT systems of the two firms that reflects the system incompatibility and resulting costs of system integration) affects the acquirer’s post-acquisition performance. To measure IT distance, we used a word-embedding technique to map each firm’s IT systems portfolio to a low-dimensional embedding space and calculate the distance between the firms in that space. Using data on U.S. firms’ acquisition activities over seven years, we found that IT distance is negatively associated with the acquirer’s post-acquisition performance. Also, the adverse effect of IT distance is stronger for acquisitions motivated by operational synergies, compared to those seeking non-operational synergies. This finding supports our fundamental premise that IT distance disrupts post-acquisition synergy creation, and more so when the combined firm has a greater need for tight integration to create acquisition synergies. This research contributes to the merger and acquisition (M&A) literature in management and IS by introducing a novel concept of IT distance and by theorizing and empirically examining its performance implications in acquisitions. The findings of this study can inform practitioners on how to devise IT strategies in corporate acquisitions to mitigate IT risks and achieve greater post-acquisition performance.

How Green Information Technology Standards and Strategies Influence Performance: Role of Environment, Cost and Dual Focus

How do green information technology (IT) standards and organizational strategies jointly influence firms’ environmental sustainability and financial performance? This is an important question, as many firms adopt green IT standards without considering the fit with their organizational strategies and therefore face uncertain or mixed outcomes. We address this question by developing a theory-driven conceptual framework and collecting archival data on green IT standards and green IT organizational strategies from more than 230 firms in India. Our analysis yields two main findings. First, an environment-focused green IT organizational strategy has a stronger positive moderating effect than a cost-focused green IT organizational strategy on the association between green IT standards and sustainability-monitoring capability. Similarly, an environment-focused green IT organizational strategy has a stronger positive moderating effect than a cost-focused green IT organizational strategy on the association between green IT standards and financial profit. Second, a dual-focused green IT organizational strategy positively moderates the association between green IT standards and profit. This study provides a theoretical explanation and empirical evidence to support the salience of green IT standards and complementary organizational strategies in advancing environmental sustainability and financial performance objectives. It also informs managerial decision-making about how firms can choose the appropriate green IT organizational strategy to enhance sustainability-monitoring capability and the financial benefits of green IT standards.