Performance Expectancy Influence Research Articles

Strategic enablers: Unveiling crucial drivers for managerial adoption of electronic resources planning

The rapid growth of the information technology industry has spurred corporate process digitalization. This study aims to examine how the Unified Theory of Acceptance and Use of Technology’s (UTAUT) major tenets – performance expectancy and effort expectancy – and trust affect managers’ acceptance of new e-fulfillment services. This study also considers Hofstede’s cultural dimension of long-term orientation as the major variable influencing management’s acceptance of the new fulfillment platform. This study employed a quantitative research methodology with a simple random sampling of 248 Indonesian Logistic Association members from various industries. The research finding shows that only effort expectancy does not significantly affect managers’ e-fulfillment platform usage. Both effort expectancy and performance expectancy have a significant impact on employee trust in using the new technology. In addition, performance expectancy, customer trust, and long-term orientation positively affect the managerial adoption of e-fulfillment services. The study also shows a full mediation effect of customer trust in the relationship of effort expectancy to managerial adoption and a partial mediation effect in the influence of performance expectancy into managerial adoption of electronic resources planning with trust as a mediating variable. AcknowledgmentThis study is conducted with the support from the Ministry of Education, Culture, Research, with the Contract No. 1170/LL3/AL.04/2023; 0059-RD-LPPM-UMN/P-JD/V/2023.

Technology or Spiritual Motivation? The Determinant of Waqifs’ Behavior in Online Waqf in Indonesia

This research aims to investigate the factors influencing donors’ behavior in online waqf, utilizing the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) framework. The study focuses on four key variables: performance expectancy, effort expectancy, social influence, spiritual motivation as an alternative to hedonic motivation. Additionally, the moderating effect of age on these variables is examined. The sample included 205 Muslim from various cities in Indonesia. A structured questionnaire was used to collect data, and SEM PLS analysis was used to determine the significance of the variables. The findings show that waqifs’ behavior in the context of digital waqf is significantly influenced by performance expectancy, effort expectancy, social influence, and spiritual motivation. Spiritual motivation has the most significant impact on behavioral intention compared to all other variables. Furthermore, the analysis indicates that age has no significant moderating effect on the relationship between the aforementioned variables and donors’ digital waqf behavior. This suggests that the influence of performance expectancy, effort expectancy, social influence, and spiritual motivation is consistent across age groups. The findings provide valuable insights for nazhir looking to introduce digital waqf in the future, with the factors examined serving as a guideline for better planning and implementation of online waqf. There are limitations and suggestions for future research.

Influence of Performance Expectancy and Government Support on Mobile Commerce Adoption among SMEs in Malaysia

In developing nations like Malaysia, where there is a huge potential market for online businesses, the adoption of mobile commerce, or m-commerce, is still in its infancy. If Malaysia fails to seize the potential presented by the adoption of m-commerce, it would be more susceptible to economic upheavals. Therefore, it is crucial to carry out research on the variables influencing the adoption of m-commerce in Malaysia. This article aims to investigate the relationship between government support for m-commerce adoption among Small and Medium Enterprises (SMEs) in the service industry and performance expectancy. This study used a quantitative methodology, and 396 SMEs in Kuala Lumpur and Selangor that had previously used m-commerce provided primary data via a self-administered questionnaire. PLS-SEM was used to evaluate the data, and the results showed that the suggested model, which is regarded as strong, explained 58.4% of the variation in the dependent variable. The outcome demonstrates that government support and performance expectations have a major positive impact on SMEs\' adoption of mobile commerce. The results of this study can help other scholars understand how SMEs in Malaysia are adopting m-commerce.

Different approaches to analyzing e-government adoption during the Covid-19 pandemic

This research analyzes the possible underlying determinants of citizens' intent to use electronic services provided by e-government (e-gov). A total of 519 responses and a theoretical model based on Unified Model of Electronic Government Adoption (UMEGA) including the role of e-gov in the context of the COVID-19 pandemic, were used. A partial least squares structural equation model and the fs-QCA technique were used to analyze the data collected. The results showed how two factors studied, Attitude and Facilitating Conditions directly affected the decision to use e-gov services. Attitude means that governments must find effective ways to entice positive attitudes toward using e-services, and Facilitating Conditions implies that the resources and facilities provided to users improve their intention to use. However, the second most robust relationship was associated with the influence of Performance Expectancy on Attitude, suggesting that the trust placed in e-gov by the citizens, based on previous experiences, is a crucial determinant of their attitude toward it and their behavior when using it.

Fintech use, digital divide and financial inclusion

PurposeFinancial Technology (FinTech) innovations enable the provision of financial services to many unbanked across the world by increasing access. The key role of FinTech to drive financial inclusion however suffers significant impediments including the digital divide. Nevertheless, there is paucity of elaborate theories on financial inclusion while extant literature on FinTech only identify factors that drive its acceptance and use with little attention to inhibitors such as the digital divide. This study aims to investigate the impact of FinTech usage on financial inclusion amid the digital divide.Design/methodology/approachThis study uses the unified theory of acceptance and use of technology (UTAUT2) and the model of digital inequality. A structural equation modeling technique is applied to data collected from 282 respondents in an online survey.FindingsThe findings confirm a positive influence of FinTech use on financial inclusion as well as the influence of performance expectancy and facilitating conditions on behavioral intentions. The results also show that digital divide measured with access, resource and force moderate the use of FinTech.Originality/valueThis study presents a theoretical model which is unique given that UTAUT2 was combined with digital divide moderators from the model of digital inequality to explain how FinTech usage impacts on financial inclusion. Addressing the research questions has led several theoretical contributions including the extension of the applicability of UTAUT2.

Effect Of Performance Expectancy And Social Influence On Continuance Intention In OVO

The development of online transactions is driving the development of technology in payment systems. One of the most popular electronic money services in Indonesia is OVO. Behind OVO's rapid market share growth, system maintenance problems often arise that often occur without notice and are of long duration. This phenomenon is a doubt of consumers to continue to use OVO in the long term going forward because it does not match expectations and consequently consumers will look for alternative payments. This experience makes consumers unable to feel the price saving program offered and consequently consumers become dissatisfied. This study used a sample of 200 respondents, with a purposive sampling method, and with a questionnaire of 24 indicators. The result found that there is the influence of performance expectancy, social influence on continuance intention. Meanwhile there is no relation to variable effort expectancy, price saving orientation and facilitating conditions to continuance intention.

Evaluating participants' customer citizenship behaviors using an Internet charity platform

We revealed the mechanism of customer citizenship behavior through an Internet charity platform by examining the validity of the unified theory of acceptance and use of technology (UTAUT). We introduced trust in, and interactivity of, the Internet charity platform to develop a model based on the UTAUT, and conducted an online survey with 302 participants in China. The results show that performance expectancy and effort expectancy had a positive impact on reparticipation intention, which led to an increase in customer citizenship behavior, on which facilitating conditions also had a significant positive impact. Further, trust in the Internet charity platform moderated the influence of performance expectancy and effort expectancy on reparticipation intention, and the interactivity of the Internet charity platform promoted the impact of facilitating conditions on customer citizenship behavior. Practical implications for managers of nonprofit organizations are discussed.

Analysis the use of P2P lending mobile applications in Indonesia

Nowadays, the development of technology is developing so fast and has touched every aspect of human life, from education, health to financial services to the community. One of the technological developments in the field of financial services is the P2P Lending application where people can borrow online. The development of the use of P2P Lending applications is so fast that it reaches one million users as of May 2018, but in the journey, there are many cases that affect users both socially, ease and performance when using the P2P Lending application. Therefore, the authors conducted a study to look at the influence of Performance Expectancy, Effort Expectancy and Social Influence on Behavioural Intention on the Use of P2P Lending Mobile Applications using Regression statistical tests. The research result explains the positive influence of these three factors on Behavioural Intention using P2P Lending applications which are moderated by Age and Gender.

Exploring the Application of Information and Communication Technologies in the Acquisition of Information Resources in Three Academic Libraries in North-West Nigeria: Preliminary Findings

Information and Communication Technologies (ICTs) incursion has brought a lot of changes to libraries activities. ICTs are used to manage libraries more efficiently and in meeting customers’ demands more appropriately at the right time. Despite the contribution of ICTs to library and information work, many libraries are yet to adopt these technologies especially in the acquisitions of library materials. This study was carried out in three selected university libraries in North West Nigeria. The objectives of the study were to: determine the influence of performance expectancy on academic librarians’ intention to use ICT for acquisition; establish the influence of effort expectancy on academic librarians’ intention to use ICT for acquisition; find out the extent of social influence and facilitating conditions on academic librarians’ intention to use ICT for acquisition and lastly to proffer recommendations. This study adopted a positivistic approach and used a questionnaire administered to 224 librarians to collect data in the three selected libraries. The study is guided by the Unified Theory Acceptance and Use of Technology (UTAUT) developed by Venkatesh. Findings from the study reveals that academic librarians are supportive on the use of ICT in their work; ICTs are significantly important, trainings were organized mainly for librarians on general use of ICT not only on acquisition, but also on the general issues related to library activities; librarians also have the knowledge necessary to use ICT for acquisition in their libraries. The study recommends among others that the parent universities should increase the funding of their libraries with adequate supervision, so that such funds are well utilized for ICTs application; university libraries should continually sponsor their academic staff on modern computerized ways of using ICTs to source for materials and the acquisition of information resources in academic libraries should be given all the seriousness it deserves by enacting legislation to allocate a reasonable percentage of the university’s budget to it.

News Consumption on the Internet by Undergraduate Students of Public Universities in Nigeria

This study investigated the pattern of news consumption on the internet and the influence of performance expectancy, effort expectancy, social influence and facilitating condition on use among undergraduate students in public universities in Nigeria. Both quantitative and qualitative research approaches were used. Respondents were selected from four faculties in two public universities in Lagos State, Nigeria. Findings revealed that mobile phone was the most popular device used, entertainment news was the most popular type of news consumed, while Facebook was the most popular platform used for news consumption. Poor quality of internet connection and high data cost were challenges to news consumption. Generally, all the four UTAUT constructs were found to positively influence the student’s intention and actual use of the internet for news consumption. Government and internet service providers should work together to improve the coverage and quality of internet connection, providing more affordable internet subscription rates for users.

EVALUASI SISTEM INFORMASI RUMAH SAKIT UNTUK MENGETAHUI MINAT PENGGUNA DENGAN METODE UTAUT (Studi Kasus: RS. Jati Husada Karanganyar)

Use of information technology is essential for the organization, because it can increase the effectiveness and efficiency of organizational performance. But the application of information technology is not always successful. One of the critical success factors of the application of information technology is the attitude of the users who use the technology, user attitude reflected the extent of interest in using the information system. This study aims to know the influence of performance expectancy, effort expectancy, social influence and facilitating conditions to the intentions of the user (behavioral intention). The model is a combination of eight models UTAUT user acceptance of technology that had been developed previously. Four constructs of UTAUT used as the determinant affecting the intentions of the user (behavioral intention). The fourth construct is moderated by variables of age and experience. Data obtained through 45 questionnaires distributed to a user purposive sampling hospital information system Jati Husada Karanganyar. The analysis showed that the only effort expectancy with strong ties to the behavioral intention, in others is quite strong. Moderation showed no effect on intention behavioral

Influence of performance expectancy on commercial farmers’ intention to use mobile-based communication technologies for agricultural market information dissemination in Uganda

Purpose This paper to examine the relationship between performance expectancy and behavioural intention to use mobile-based communication technologies for agricultural market information dissemination in Uganda. Design/methodology/approach A descriptive field survey method was adopted. A total of 302 commercial farmers and agribusiness traders in Eastern Uganda participated in the study from whom data were collected using self-administered questionnaires. Descriptive statistics, factor analysis, correlation and regression analyses were used in the study. Findings The findings reveal a significant positive relationship between performance expectancy and behavioural intentions to use mobile-based communication technologies for agricultural information access and dissemination. This implies that, commercial farmers’ behavioural intentions to use mobile-based communication technologies for agricultural market information dissemination and access will be influenced if they anticipate mobile-based communication technologies to offer greater performance in their daily transactions. Research limitations/implications This study was conducted in the context of resource constrained countries particularly in sub-Saharan Africa, however reflecting knowledge from other contexts. The study was conducted with a structured questionnaire being the main data collection tool, and this limited the study from collecting views outside the questions asked in the questionnaire. The variables studied could not be analysed for a long time, given that the study was cross-sectional in nature. Practical implications The study provides recommendations on how to further boost farmers’ behavioural intentions to use mobile-based communication technologies for agricultural information dissemination. Policy makers need to ensure that policies are put in place that encourage third party software developers and telecommunication companies to provide software products and solutions that are beneficial to the commercial farmers and can enable them complete their agricultural transactions in time. Social implications The study provides critical literature on the influence of performance expectancy on commercial farmers’ behavioural intentions to use mobile-based communication technologies for agricultural market information access and dissemination in resource constrained settings. Originality/value It is noted that farmers in Uganda are slowly progressing to newer mobile information and communication technology tools for market information access and dissemination; however, little is known as to why there is slow adoption of these mobile technologies for agricultural purposes; yet policy makers need to come up with proper strategies to encourage wide scale use of mobile technologies for agricultural market purposes.