E-government Implementation Research Articles

Implementation Of E-Government In Improving Public Service:The Policy of the Directorate General of Taxes at the South Malang, in Indonesia

Implementation Of E-Government In Improving Public Service:The Policy of the Directorate General of Taxes at the South Malang, in Indonesia

The Seal of Good Local Governance in Digos City: Challenges and Opportunities

This descriptive study aimed to explore the challenges and opportunities of the local government of Digos in its endeavor for the Seal of Good Local Governance (SGLG) and the Performance Challenge Fund (PCF). Mixed methods research design was employed, particularly the convergent parallel approach. The qualitative part constructed the enabling factors and areas for improvement in the implementation of the SGLG and PCF based on accounts of personnel of the City Government who were directly involved in the assessment and preparations, representatives of oversight government agencies relevant to the seven SGLG criteria and PCF project beneficiaries. The quantitative part described the level of perceptions on the contribution of the SGLG and PCF to improved local governance in the City based on a survey to the constituents. Thematic analysis and descriptive statistics were used to process the data. It was found that the enabling factors in the accomplishment of the SGLG award of Digos City were anticipation, articulation and delegation, while areas for improvement were risk aversion, information and data management, participation and devolution. The perception of the people of Digos City also revealed a high level of agreement (x=3.98, n=399) that the SGLG and PCF elicited improved local governance. Considering each criteria of the SGLG, it was found that the areas on financial administration and business friendliness and competitiveness have garnered very high levels of perception. Based on these findings, it was inferred that the challenges for Digos City for better implementation of the SGLG law in the future are risk management and increasing spaces for participation while the opportunities are implementation of e-governance and increasing capacity for decentralization.

Understanding information technology culture in digital-based public services

The increasing enthusiasm of government agencies to implement e-government can be seen as the government’s commitment to anticipating the current development of science and technology (Gupta, Singh, & Bhaskar, 2018; Wang, Wang, & Liu, 2016). The present study was designed to investigate the information technology culture of public organizations in the context of public services in the Magelang City Government, Indonesia, and identify the driving and inhibiting factors of e-government based public services in the city. A mixed method with a sequential explanatory design was employed in the study. Data were garnered through questionnaire surveys, documentation, observation, and interviews. A descriptive statistic was used for the quantitative data analysis, while for the qualitative data analysis, a thematic process was conducted. Findings from the study suggest that the information technology culture in the city’s governance is mainly influenced by five factors: technocratic utopianism, anarchy, feudalism, dictatorship, and federalism. The findings are crucial as they contribute to the discovery of the root cause of the problem that the implementation of e-government based public services in Indonesia is not yet optimal.

“Problems Of E-Governance İn Government Agencies And Their Solutions”

The study summarizes a number of scientific discussions and arguments. The main purpose of the study is to improve the quality of e-services in government agencies, to study the current situation and issues related to the general situation in Azerbaijan in this area. Research and systematization of scientific sources show that there are problems with e-governance in government agencies and a number of improvements are needed. Transparent governance and the creation of citizen satisfaction in Azerbaijan is one of the priorities of the state. In this sense, the relevance of the study includes the analysis of e-governance problems in government agencies in Azerbaijan and ways to solve them. The study was conducted in the following sequence: – General information on e-government is provided; – In the world practice, there are a number of obstacles to the implementation of e-government in any country; – Information was provided on what factors are important for the development of e-government information resources in e-governance; -The current state of e-governance in government agencies in Azerbaijan has been analyzed. The theoretical and methodological basis of the research is the perspectives of researchers, theories, scientific articles, scientific research on e-governance and its improvement. Research objects include e-government, analysis of e-government problems in government agencies and finding solutions. The research is based on scientific-theoretical approaches and empirical analysis. Research has shown experimentally and theoretically that development is impossible without e-government, and the application of e-government has become a necessity. At the end of the study, the results and recommendations of the study were given. The results of the research are useful in the development of programs, projects and proposals related to e-governance, as well as in solving research problems and overcoming existing problems in e-government. E-government plays an important role in the successful development of public administration, increasing the flexibility, efficiency and citizen satisfaction of public administration. The main purpose of e-government is to improve the quality of work and management of government agencies, to protect the rights and freedoms and interests of citizens, to ensure transparent governance.

Peculiarities of the activity of public authorities within the framework of the development of e-government system

This article examines the peculiarities of the activity of public authorities within the framework of the development of e-government system. The relevance of the selected topic is substantiated by the fact that the process of implementation of e-government in the Russian Federation should take place in the conditions of formatting the existing system of public administration. This requires the modernization of government bodies, i.e. creation of comprehensive electronic system for interaction of the public and municipal authorities with the population. In essence, the e-government represents the system of defined public legal institutions that ensure regulation for rendering government and municipal services to the population in the online format. The subject of this research is the activity of public authorities and local self-governments in the context of the development of e-government system. The conclusion is formulated that first and foremost e-government should consider the needs of society, as well as observe the rights and freedoms of citizens. Therefore, all communication mechanisms must correspond with the norms of international law, the Constitution of the Russian Federation, and Russian legislation. The process of creating e-government in Russia should be holistic and cover all state structures. E-government system must be unified for the entire Russian Federation.

Peculiarities of the activity of public authorities within the framework of the development of e-government system

This article examines the peculiarities of the activity of public authorities within the framework of the development of e-government system. The relevance of the selected topic is substantiated by the fact that the process of implementation of e-government in the Russian Federation should take place in the conditions of formatting the existing system of public administration. This requires the modernization of government bodies, i.e. creation of comprehensive electronic system for interaction of the public and municipal authorities with the population. In essence, the e-government represents the system of defined public legal institutions that ensure regulation for rendering government and municipal services to the population in the online format. The subject of this research is the activity of public authorities and local self-governments in the context of the development of e-government system. The conclusion is formulated that first and foremost e-government should consider the needs of society, as well as observe the rights and freedoms of citizens. Therefore, all communication mechanisms must correspond with the norms of international law, the Constitution of the Russian Federation, and Russian legislation. The process of creating e-government in Russia should be holistic and cover all state structures. E-government system must be unified for the entire Russian Federation.

Perancangan Sistem Informasi Pelayan Publik di Era Pandemi Covid-19

ABSTRACT
 This study aims to find out how to plan a public service information system in the era of the covid-19 pandemic. The research method is an associative type of research which aims to analyze the quality of reliability, responsiveness, assurance, empathy, and physical evidence. The results of the study show that public services are efforts carried out by individuals to agencies that play a role in meeting the needs of the community. The existence of the COVID-19 pandemic has an impact on employee performance in the field of public services which is not optimal. Especially in the attitude of public service employees who are in the District Office, since the pandemic, the performance seen from the indicators of public service attitudes has not been optimal. In this context, all activities are limited and required to apply the health protocols recommended by the government. Employees do work from home online with the demands of new normal era public service protocol procedures. Subdistrict employees also work according to shifts which are divided into several days taking into account health protocols. The conclusion of the research is that the implementation of e-government is able to make a positive contribution to the public service process.
 Keywords: Information Systems, Publik Service

Evaluation of e-Government Information and Services among Students in the City of Wroclaw

Undoubtedly, information and communication technologies (ICT) have brought tangible changes not only in the way people communicate on an interpersonal level but also with government offices. Hence, ICT are an enabling tool for the state government to rebuild its relations with citizens by providing better and easier access to the government-related information and services. The efficiency of ICT is acknowledged by almost all states and actions are taken to establish robust e-government system. Surveys, exploring benefits of the implementation of e-government, basically reach to positive conclusions about the consequences of implementation of e-government. It is argued that e-government influences reduction of administrative burden, decrease of repetition of the same administrative procedure, increase financial benefits for the state and citizens. Moreover, e-government increases satisfaction from the government by providing less timeconsuming, easy and cheap e-services. However, currently there is still scarcity of data to what extent citizens are satisfied with e-government information and services based on the above-mentioned criteria. With the purpose of assessing the quality of e-information and e-services and satisfaction with them among the students an online survey has been run. 100 participants, studying at the University of Wroclaw, Wroclaw Medical University, Wroclaw University of Economics and Business evaluated their access to e-information and e-services used by them on e-government website. The survey shows that most of therespondents are somewhat satisfied with e-information found on the local government website. When it comes to evaluation of e-services by three criteria; time effectiveness, cost effectiveness and user-friendliness(easiness), most of the respondents are not sure that e-services are less timeconsuming or cheap compared to offline ones, while most of them find e-services quite easy to get.

Implementasi Kebijakan E-government Terhadap Moral Kerja dan Implikasinya pada Kinerja Pegawai di Jajaran Pemerintah Aceh

This study aims to analyze the implementation of e-government policies in SKPD within the Aceh Government and their impact on employee performance. Considering that work morale can also be an important determinant of performance formation, in this study employee morale is used as an intermediary variable between employee performance and the implementation of e-government policies. The research uses a quantitative approach with a causal design that examines the functional relationship between employee performance and the implementation of e-government and work morale. The unit of analysis is 47 SKPD in the ranks of the Aceh Government. Research respondents in each SKPD as many as 5 people so that the total respondents are 235 employees. Collecting data using a questionnaire distributed to employees in each SKPD. The questionnaire contains questions related to employee performance, e-government policies, and works morale. Each statement provided alternative answer choices in the form of a level of agreement ranging from strongly disagree, disagree, disagree, agree, and strongly agree. Each answer choice is given a score based on a Likert scale with a weight of 1 to 5. In order to test the functional relationship between variables, the AMOS 21 statistical inference model structural equation model (SEM) is used. This is done through efforts to improve the quality of e-government implementation and strengthen employee morale. Each SKPD head should pay attention to the importance of improving the quality of e-government which has been implemented so far in improving the quality of public services. Along with the development of information and communication technology, the implementation of e-government needs to be balanced with innovation in the field of public services. Besides being able to have an impact on improving the work of carrying out tasks by employees, service innovations supported by e-government will have a good impact on the quality of services for the communityÂ

The right to information as the basis of media activity in Ukraine

The article identifies some approaches to identifying the concepts of media and legal information. Some classifications of mass media and their immanent elements are considered. The concept of information and its qualifying legal features are defined. The main Laws of Ukraine concerning information are highlighted. Separate normative-legal laws of Ukraine on information and various forms of information are singled out. Categories of legal, public information and misinformation are considered. The key Law of Ukraine on information dated October 2, 1992 № 2657-XII has been determined. It is investigated, that the main source of legal information is the Constitution of Ukraine in accordance to the Law of Ukraine "On Information". It is proved, that information can exist in an ideal and material form and be the object of commodity relations. Attention is drawn to the Law of Ukraine "On Electronic Documents and Electronic Document Management". It is proved, that in the era of using information and communication technologies, the implementation of e-government makes it possible to operate in an information society. Sources for media information have been identified - state, confidential and anonymous. Attention is drawn to the access of the media to confidential information, to data that are not disclosed or published only by court decision. An example is given of the possibility of disseminating public or private information about a person. Attention is drawn to the need to verify anonymous information. In conclusion, it is emphasized, that the media in Ukraine are trying to follow in the footsteps of the latest information and communication technologies. The use of constitutional and legal acts is a vital necessary condition for building civil society, guaranteeing the constitutionality of democracy, freedom of access of the media to primary sources of information.

Implementation of E-Government through the Samsat Mobile Jawa Barat at the Regional Revenue Agency of West Java Province

The purpose of this study was to analyze the application of e-government through Samsat Mobile Jawa Barat at the Regional Revenue Agency of West Java Province. The theory used in this study uses e-government theory which includes (1) content development, (2) competency building, (3) connectivity, (4) cyber law, (5) citizen interface, and (6) capital. The research approach used is a qualitative approach. Data collection techniques by interview, observation and documentation. The data analysis technique is based on Creswell's thinking with a bottom-up hierarchical approach model. The results of this study indicate that the implementation of e-government through Samsat Mobile Jawa Barat in the Regional Revenue Agency of West Java Province has been running quite well. Although based on Idrajati's e-government theory, there are several criteria that need to be improved. Such as content development criteria that still do not provide an iOS-based Samsat Mobile Jawa Barat application, competency building criteria have not yet produced employees who are experts in managing the appearance of the Bapenda West Java website design and content. The connectivity criteria are good because they are in the West Java region. Cyber law criteria must be added specifically, because it only follows the rules of the central government, the citizen interface criteria still need to be developed because it only has two channels, namely the website and the android application. While the criteria for capital is sufficient, it only needs additional sources of capital apart from the APBD.

Analisis Penerapan E-Government Dalam Peningkatan Kualitas Pelayanan Administrasi Kependudukan Pada Mal Pelayanan Publik Bojonegoro

This study focuses on the application of e-government in the quality of public administration services at the Bojonegoro Public Service Mall. The establishment of this Public Service Mall is an effort to create one stop services. The aim of the Government of Bojonegoro Regency takes the initiative to create a Public Service Mall is to make the community easier to manage various types of services. The purpose of this study was to investigate the implementation of e-government on the quality of public administration services and the inhibiting and supporting factors of the implementation of e-government, and to formulate strategies to increase the success of e-government implementation carried out by the Department of Population and Civil Registration at the Bojonegoro Public Service Mall. This study employed a descriptive approach. Data collection techniques were carried out by observation, interviews, and documentation. The data analysis were carried out by data collection (data collection), data reduction (data reduction), data display (data display), verification and confirmation of conclusions (Conclusion drawing and verification). The results of the study, according to formulated by R. Eko Indrajit (in Azkiya, 2018: 4), elucidate the following: 1, Efficiency: The public administration service process through the Si N'duk application, there has been no convenience, speed, and time efficiency because the application was not working optimally. 2. Effectiveness: there were system constraints that make the program less effective. 3. Transparency: Socialization of Si N'duk application and the availability of information both about work programs and other matters regarding to public services existed. 4. Accountability: there was a clarity of employee accountability mechanism in inputting data from Si N'duk application. 5. Empowerment: there was socialization from the office to the sub-district. Supporting factors of Si N'duk application were the support from the Regency Government in encouraging online media to disseminate information related to Si N'duk application and the support from internal employees. Meanwhile, the inhibiting factors were the lack of budget, network or system disturbances, and many people have no understanding and knowledge about Si N'duk application. Keywords: E-Government, Public Service Mall, Public Administration.

EXPERIENCE IN THE DEVELOPMENT OF THE ELECTRONIC GOVERNMENT OF ESTONIA AND THE POSSIBILITY OF ITS APPLICATION IN THE RUSSIAN FEDERATION

The purpose of the study. The article is devoted to the complex characteristics of the institution of the so-called electronic government in Estonia and the possibilities of its «import» into the Russian Federation. The interest in Estonia's experience stems from the fact that it occupies one of the highest places among all countries in the world that develop e-government institutions. Although Russia has already achieved some success in this direction, it still has very large reserves. The development of digitalization of public services will allow in the future to dramatically reduce bureaucratic barriers and find new opportunities for the formation of civil society. The introduction of the e-passport, which will begin in 2021, is an important step for Russia towards e-government, following the example of Estonia. Results. The article discusses the points of view of both domestic and foreign scientists regarding the concept of «electronic government». The results of the calculation of the e-government index carried out by the UN are analyzed. The stages of implementation of e-government in Estonia, starting with the appearance of the «Principles of Estonian Information Policy» (1994), are considered. Studied the Estonian experience in the development of electronic government and the possibility of its application in Russia. Conclusions are made about the existing problems in the development of electronic government in Russia and possible ways to overcome these problems are proposed.

E-Barangay

Despite the importance of community-level e-governance, prior e-government frameworks focused at the municipal or national levels. The implementation of appropriate community-based e-governance cannot be ascertained because of the absence of a community-level e-government framework. To address this gap, this mixed-method study devised a framework for community-based online services software called the e-barangay framework. A web-based system was developed based on this framework. The usability of the system was also evaluated. Thematic analysis on the transcript of interviews with three local officials showed that filing complaints, requesting documents, sending suggestions, and posting announcements were the core elements of the e-barangay framework. Both the objective and subjective measures of usability showed favorable results. Spearman Rank correlation confirmed that the design-related factors were related to the frequency of use of the e-barangay. It is concluded that the software satisfied the needs of the stakeholders. Theoretical and practical implications are discussed.

Модель інтегральної оцінки цифрового врядування на місцевому рівні

Обґрунтовано, що концептуальні підходи глобальних індексів щодо оцінки розвитку цифрового суспільства та цифрового врядування будуть корисними задля розробки аналітичних інструментів, адаптованих до специфіки контенту цифрового врядування на місцевому рівні. Запропоновано власну модель, адаптовану до специфіки рівня територіальних громад з метою комплексного розуміння рівня цифрового врядування на місцевому рівні. З метою апробації розробленої методики здійснено оцінку цифрового врядування Вінницької міської об’єднаної територіальної громади впродовж 2014-2018 рр. Доведено, що авторська методика дозволяє провести системний аналіз стану цифровізації публічного управління та адміністрування на рівні територіальних громад.

Implementation of E-Government as a Public Service Innovation in Indonesia

E-Government implementation is the use of technology, information, and communication to realize more efficient and effective government practices in the process of implementing public services in order to facilitate public access to information and create principles of accountability, transparency and good public participation in the Indonesian government. This study aims to explain the implementation of E-Government in Indonesia which encourages the development of information and data systems and is adapted to existing bureaucratic processes. The method used in this research is qualitative research methods. The results showed that public service innovation organized by the government of the Republic of Indonesia was able to create relationships between elements in a country online, not inline, so that efficiency and speed in public services was not only a symbol but a reality.

Implementasi E-Government dalam Proses Pelaporan Surat Pemberitahuan Pajak Daerah di Kabupaten Badung

E-Government is an effort to develop electronic-based governance to improve the quality of public services effectively and efficiently, in accordance with Presidential Instruction No. 3 of 2003 concerning e-Government Development Policies and Strategies. Technological developments affect the management of tax administration both for government and taxpayer needs from manual to online systems, thereby saving time, work processes, and paper. By applying online taxes so that good governance is created. The formulation of the problem, namely: 1) How is the implementation of e-Government in the process of reporting Regional Tax Returns to the Badung Regency Government? 2) What are the supporting factors and obstacles to the implementation of e-Government in the process of reporting Regional Tax Returns to the Badung Regency Government? The theory used is the theory of public policy implementation model of Merilee S. Grindle and the theory of public policy implementation model of George C. Edwards III. The research approach used a qualitative descriptive. Data collection techniques using observation, interviews, and documentation. The technique of determining informants using purposive sampling. The data analysis technique is descriptive qualitative data analysis, including: data reduction, data display, and drawing conclusions and verification. The results of the research findings concluded that: 1) The implementation of e-Government in the process of reporting Local Tax Returns to the Badung Regency Government has been implemented by implementing an online local tax system through e-SPTPD. 2) The supporting factors for the implementation of e-Government in the process of reporting the Regional Tax Returns to the Badung Regency Government include: the commitment of the Badung Regency Government in public services through e-Government, resources (resources), socialization, internet networks, and taxpayer awareness . While the factors inhibiting the implementation of e-Government in the process of reporting Regional Tax Returns to the Badung Regency Government include: knowledge and awareness of taxpayers and the Covid-19 pandemic.

E-Government in European Countries, a Comparative Approach Using the Principal Components Analysis

Abstract The digitalization of public administration is a necessary condition for the economic and social development of each country. In this context, e-government is developing and diversifying its forms of implementation, contributing significantly to the efficiency of public administration, to increasing the degree of transparency and to reducing corruption in public institutions. The aim of the research was to know how the states of the European Union evolved from the point of view of e-government and what influence it had on the economic development of the analyzed states and on the European citizens during the analyzed period. For this we selected ten research variables from several databases: Eurostat, the World Bank and the United Nations E-Government Development Database (UNeGovDD) of the United Nations. The period for which we did the analysis is 2010 – 2019. Using EViews 12 we applied panel Principal Component Analysis to reduce the 10-variable panel into a lower dimension of 3 principal components to find the underlying simplified structure. The three principal components retained explain about 76.5 % of the initial information. The research results show significant differences between the states analyzed, in terms of e-government, but also in terms of the impact it has on government effectiveness, controlling corruption, e-participation of European citizens and the economic development of Member States. In countries with a high level of e-government implementation, governance is efficient, corruption is low, citizen involvement is higher and economic development is faster.

THE EMPIRICAL REVIEW OF THE ORGANIZATIONAL, TECHNOLOGICAL, ENVIRONMENTAL AND HUMAN RESOURCES FACTORS ON THE EFFICIENCY OF THE DIGITAL TRANSFORMATION, OMAN

The Sultanate of Oman accepts and uses e-services among public services, which largely depend on the institutional process and implementation of e-government, sometimes with different preferences for the reality of digitalization. It is important and plays an important role in the economic, political and prosperity of the Middle East. Therefore, the country is focusing on technology that enables services and government-wide strategies. Regarding such issues, the main aim of the study is to examine the means available to examine the effectiveness of electronic services and digital transformation in the selected public sector in the Sultanate of Oman. The study used online empirical sources in the names of organizational, technology, environment and human resource factors, as well as the effectiveness of digital change in various online database sources such as Google Scholars, Springer Link, Wiley, Science Direct, JSTOR, Emerald Full text, Scopus and EBSCO HOST, etc. The review results show that organizational, technological, environmental and human factors play an important role in ensuring the effectiveness of the public sector in the digital transformation in the Sultanate of Oman. The study also found that the success of e-government in Oman depends on the willingness and intention of citizens to use e-government services. The country's government should consider developing vital IT projects, ignoring citizens' opinions, to make traditional services more efficient online. Understanding citizen adoption is an important element of E-Government, enabling it to provide policymakers and decision makers with a range of strategic management plans and actions to build and rapidly accelerate adoption of these services to increase citizen participation, also the adoption rate. A summary of the study's findings provides guidance for the future scope of empirical research to ensure the effectiveness of the public sector for digital transformation in the Sultanate of Oman and its regions.

E-Gov Implementation Analysis Through SILPa KAMI Application in DISKOMINFOARPUS, Cimahi City

The development of information and communication technology (ICT) has been implemented in various fields, including in government. To support the implementation of e-Government (e-Gov) and improve the quality of public services, many technology-based applications have been created by government agencies, both central and local governments. DISKOMINFOARPUS Cimahi City built an application called SILPa KAMI to support the vision of Cimahi Smart City. This study uses a qualitative descriptive method that aims to determine how the implementation and sustainability of the SILPa KAMI application and what kind of characteristics the agencies should have so it can replicate this application. The results of the study reveal that the implementation of the SILPa KAMI application is running well because it has fulfilled various success factors of e-Gov implementation which is also marked by the sustainability even though there are still obstacles. Also, the use of ICT based on the e-leadership aspect, the information network infrastructure aspect, the information management aspect, the business environment aspect, as well as the community and human resources aspect has been optimally utilized. This application is relatively easy to be replicated by other agencies. The agencies that can replicate this application must have the availability of budget, the availability of related facilities and infrastructure and the availability of reliable ICT managers.